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Opiniones de Candlewoods Suites Lacey, an IHG Hotel

2.5 out of 5
Candlewoods Suites Lacey, an IHG Hotel
4440 3rd Avenue SE, Lacey, WA

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 115 de 195 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 50 de 195 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 16 de 195 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 6 de 195 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 8 de 195 opiniones" "

9.4/10

Limpieza

9.0/10

Servicio y personal

8.8/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Craig

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Near many amenities and easy access off the highway. Nice property and great room.
Se hospedó 2 noches en abril de 2024
Respuesta de Alicia, el 22 abr. 2024
Thank you for choosing Candlewood Suites Lacey! We look forward to seeing you the next time you are in the area!

10/10 Excelente

Hyun Ah

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Alicia, el 27 mar. 2024
Thank you so much for choosing Candlewood Suites Lacey! We look forward to seeing you the next time you are in area!

2/10 Terrible

Nicholas

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Reiko, Torrance

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel had some food corners 24 hours and FREE coffee. They just had a "Charging Paper" that customers would fill in on our owns. They trusted us and I felt so kind and generous about their action. I would stay again if/when I am coming back to Lacey/Olympia. Thank you :)
Se hospedó 3 noches en enero de 2024
Respuesta de Alicia, el 21 ene. 2024
Thank you for choosing Candlewood Suites Lacey! We look forward to seeing you the next time you are in the area!

8/10 Bueno

Wsde

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A bit of a cleaner smell when we entered.
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Janna

Viaje en grupo
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
I cleaned animal pet off the wall.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Alicia, el 18 dic. 2023
Thank you for choosing Candlewood Suites Lacey. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

Elbert, Gouda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en agosto de 2023
Respuesta de Alicia, el 18 sept. 2023
Dear ElbertThank you for taking the time to tell us about your experience at Candlewood Suites OLYMPIA/LACEY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, we look forward to seeing you the next time you are in the area!Sincerely,Alicia Front Desk Manager

10/10 Excelente

John

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and comfortable. I asked for a specific room and my request was fulfilled . Pleasant friendly staff. I will be happy to return in the future.
Se hospedó 1 noche en agosto de 2023
Respuesta de Alicia, el 29 ago. 2023
Thank you for choosing Candlewood Suites Lacey. We hope to see you the next time you are in the area!

8/10 Bueno

CAROL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable beds, good kitchen area with everything you need. Good location to grocery stores and restaurants. Friendly staff. Would have liked a small continental breakfast included with stay.
Se hospedó 6 noches en julio de 2023
Respuesta de Alicia, el 3 ago. 2023
Thank you for choosing Candlewood Suites Lacey. We look forward to seeing you the next time you are in the area!

10/10 Excelente

phillip

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios
Very nice staff. Nice large rooms, good kitchen appliances, and free laundry.
Se hospedó 7 noches en julio de 2023
Respuesta de Alicia, el 1 ago. 2023
Thank you for choosing Candlewood Suites Lacey! We look forward to seeing you the next time you are in the area!

10/10 Excelente

Monica, OLYMPIA

Se hospedó 1 noche en julio de 2023
Respuesta de Alicia, el 29 ago. 2023
Thank you for choosing Candlewood Suites Lacey. We hope to see you the next time you are in the area!

2/10 Terrible

Casey

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I stay over 100 nights a year in hotels for work. This was by far the worst hotel experience I have had in the past year. Staff was rude and unhelpful. Room was not cleaned before my stay. Internet didn’t work.ceiling fan in room was non functional. No free parking unless you know a manager there (person in front of me new the manager Lori and apparently that gets you free parking), the “convenience store had expired items and a 20oz bottle of water was $6, staff preparing continental breakfast were not wearing gloves and touched food with bare hands right in front of me, was told “we don’t do late checkouts”when I asked if I could have an hour extension for a business call, then they charged me for a whole second day when I left my room at 12:03p….. I will be making sure no one from my company, family, or friends ever stays here again. Couldn’t be more disappointed in this hotel and their staff. Have some pride, BE BETTER.
Respuesta de Susana, el 22 jul. 2023
Dear Casey,We are an extended stay hotel and we do not serve continental breakfast and we do not charge for parking. I believe you may have stayed at another property. I am sorry that you had an unpleasant experience.Sincerely,Susana MatisGeneral Manager

10/10 Excelente

Benjamin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient having a kitchen in our room. Having a stocked store in the lobby and washer and dryers was a bonus! We will be back.
Se hospedó 10 noches en julio de 2023
Respuesta de Alicia, el 17 jul. 2023
Thank you for choosing Candlewood Suites Lacey! We look forward to accommodating you when you are in the area next! Thank you!

8/10 Bueno

Christy

Se hospedó 14 noches en junio de 2023
Respuesta de Alicia, el 1 ago. 2023
Thank you for choosing Candlewood Suites Lacey! We look forward to seeing you the next time you are in the area!

10/10 Excelente

Sandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
For an extended stay, they provide everything needed.
Se hospedó 10 noches en junio de 2023
Respuesta de Alicia, el 26 jun. 2023
Thank you for choosing Candlewood Suites Lacey. We look forward to seeing you the next time you are in the area!

10/10 Excelente

Eliu, Hialeah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Na
Se hospedó 8 noches en junio de 2023
Respuesta de Alicia, el 21 jun. 2023
Thank you for choosing Candlewood Suites Lacey! We look forward to seeing you the next time you are in the area!

8/10 Bueno

Kashia

Se hospedó 7 noches en junio de 2023
Respuesta de Alicia, el 17 jul. 2023
Thank you for choosing Candlewood Suites Lacey! We look forward to accommodating you when you are in the area next! Thank you!

6/10 Aceptable

Kimberly

Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal
We have stayed at many hotels near a freeway but this was the loudest ever. It sounded like we left the window open. So hard to even hear the TV. We asked for a pet friendly room in case my daughter needed to bring her dog, which she didn’t, But the room smelled strongly of dog. The bed pillows also did not smell nice. The pillow cases seemed clean but the pillows themselves need a refresh. I tried misting with Downey fabric wrinkle reducer but it didn’t help. The property itself seems clean, our room was spacious, and the front desk staff was very friendly and helpful.
Respuesta de Alicia, el 1 jun. 2023
Dear Kimberly,Thank you for taking the time to tell us about your experience at Candlewood Suites OLYMPIA/LACEY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.AliciaFront Desk Manager

4/10 Malo

Wes

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
This place is a dump.
Se hospedó 1 noche en mayo de 2023
Respuesta de Alicia, el 1 jun. 2023
Dear David Forrester,Thank you for taking the time to tell us about your experience at Candlewood Suites OLYMPIA/LACEY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,AliciaFront Desk Manager

8/10 Bueno

Iruka

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We would have rated 5 overall but for two reasons. We had two rooms while we would rate them very high from cleanliness and non-smoking truly meant the air in the room is not stuffy, the head/cool in one room 402 was not working when you adjust the thermometer and the second suite 416 did not have eating table like 402. The staff was not there few times we went to ask question and our card was charged three times which took few days to be cleared. Staff was apologetic and wanted to give us discount for the confusion which we declined understanding that the charges will be reverted or dropped both of which happened but it took checking our card for few days. All said, we would use this facility again when in Lacey. It is very clean and close to Park & Ride if you don't want to drive or use Uber. The best experience so far when in Lacey.
Se hospedó 1 noche en mayo de 2023
Respuesta de Alicia, el 23 may. 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites OLYMPIA/LACEY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,AliciaFront Desk Manager

10/10 Excelente

Cheri

Se hospedó 1 noche en mayo de 2023
Respuesta de Alicia, el 10 may. 2023
Thank you for choosing Candlewood Suites Lacey. We look forward to seeing you the next time you are in the area!! Thank you

10/10 Excelente

Lawrence

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en abril de 2023
Respuesta de Alicia, el 3 may. 2023
Thank you for choosing Candlewood Suites Lacey. We look forward to seeing you the next time you are in the area! Thank you!

8/10 Bueno

ILHWAN

Se hospedó 1 noche en abril de 2023
Respuesta de Alicia, el 2 may. 2023
Thank you for choosing Candlewood Suites Lacey! We look forward to seeing you the next time you are in the area! Thank you

6/10 Aceptable

Holli

Viaje con mascota
Le gustó: Servicio y personal y condiciones de la propiedad
kind staff
Se hospedó 4 noches en abril de 2023
Respuesta de Alicia, el 13 abr. 2023
Thank you for choosing Candlewood Suites Lacey! We look forward to seeing you again soon!

10/10 Excelente

Carolyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 8 noches en marzo de 2023
Respuesta de Alicia, el 13 abr. 2023
Thank you for choosing Candlewood Suites Lacey. We look forward to seeing you again soon!

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
good place
a little bit noisy near interstate 5, but there is a kitchen and dishes and microwave in the room that you can cook easily.
Se hospedó 3 noches en febrero de 2023

8/10 Bueno

Donna, Vancouver

10/10 Excelente

Nicole, Beaverton

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

10/10 Excelente

Therese

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My room had not been vacuumed but everything otherwise very nice. The exercise room extremely hot due to clothes dryers going I think
Respuesta de Susie, el 2 dic. 2022
Dear Therese,Thank you for choosing to stay at the Candlewood Suites. We appreciate your feedback with regards to your stay. We value your opinion and will use your comments to improve where needed.Warm regards,Susana MatisGeneral Manager

10/10 Excelente

LYNDA

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I am in Washington 3-4 times a year and always use Candlewood because it is convenient, safe, clean and has a kitchen.
Se hospedó 7 noches en noviembre de 2022
Respuesta de Susie, el 16 nov. 2022
Dear Lynda,Thank you for choosing the Candlewood Suites in Lacey. We value your loyalty and hope to see you again the next time you are in the area.Warm regards,Susana MatisGeneral Manager

10/10 Excelente

Me

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Free laundry for guests.
Se hospedó 2 noches en octubre de 2022
Respuesta de Susie, el 28 oct. 2022
Dear Me,Thank you for choosing to stay at the Candlewood Suites in Lacey. We appreciate the feedback and hope to see you again soon.Sincerely,Susana MatisGeneral Manager

4/10 Malo

Denver, Marysville

Se hospedó 3 noches en agosto de 2022

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice staff. Like the kitchen in the room.
Se hospedó 1 noche en agosto de 2022
Respuesta de Susie, el 2 sept. 2022
Dear John,I am glad you enjoyed your stay at the Candlewood Suites in Lacey. We hope to see you again soon.Sincerely,Susana MatisGeneral Manager

10/10 Excelente

Terry

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Honestly, the staff is what made this property. It was clean. It was way more of a room than I figured, complete with kitchenettes I wasn't expecting. Comfy beds. I called a few times before I arrived to make sure the multiple rooms we had were as expected. They were! Every interaction with the staff was pleasant and professional. I witnessed their interacting with multiple other guests, and each person was treated with such respect and courtesy. I was most impressed when a small child down the hall started crying, and the person behind the desk dropped everything and ran to assist!
Se hospedó 7 noches en agosto de 2022
Respuesta de Susie, el 29 ago. 2022
Dear Terry,Thank you for choosing the Candlewood Suites in Lacey. I am glad that you enjoyed your stay at our hotel and your interaction with our staff was pleasant. We value your opinion and hope to see you again in the future.Sincerely,Susana MatisGeneral Manager

10/10 Excelente

William

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Outstanding!!!
Very comfortable accommodations with a friendly staff and all the “necessities” provided at NO additional cost. We were very pleased with the experience and would not hesitate to stay there again!
Se hospedó 7 noches en agosto de 2022
Respuesta de Susie, el 15 ago. 2022
Dear William, I am glad that you enjoyed your stay with us. Thank you for choosing the Candlewood Suites in Lacey. We hope to see you the next time you are in our city. Sincerely, Susana Matis General Manager

10/10 Excelente

Arlene

Viaje en grupo, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a great stay here! The room was super quiet, considering we were facing the I5. Staff were super friendly and accommodating. Room was large, and adequately stocked with all your kitchen needs! Highly recommend, would stay here again
Se hospedó 2 noches en agosto de 2022
Respuesta de Susie, el 8 ago. 2022
Dear Arlene, Thank you for choosing the Candlewood Suites in Lacey. I am glad that you enjoyed your stay. We hope to see you again soon. Sincerely, Susana Matis General Manager

8/10 Bueno

Elizabeth

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was traveling alone with heavy suitcases and no transportation. I would have liked a place to eat or close by the hotel. I am not certain about the ecological piece. Was the TP bamboo? It is a specific type of hotel, probably intended for a longer stay than my one night stay, with everything necessary to eat in. I can see that for a family it would be a great place to stay.
Se hospedó 2 noches en julio de 2022
Respuesta de Susie, el 8 ago. 2022
Dear Elizabeth, Thank you for choosing to stay at the Candlewood Suites in Lacey. We appreciate the feedback and wish you safe and happy travels. Sincerely, Susana Matis General Manager

10/10 Excelente

Julie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved that the kitchen was comple with cookware. Everything was clean. Will definitely stay again.
Se hospedó 1 noche en julio de 2022
Respuesta de Susana, el 1 ago. 2022
Dear Julie, Thank you for choosing the Candlewood Suites in Lacey. I am glad that you enjoyed your stay with us. We hope to see you again soon. Sincerely, Susana Matis General Manager

6/10 Aceptable

Patricia

Se hospedó 2 noches en julio de 2022

10/10 Excelente

LYNDA

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
This is the only hotel I use when in Washington because it is clean, safe for a traveling woman, conveniently located and provides the kitchen I need.
Se hospedó 2 noches en julio de 2022
Respuesta de Susie, el 18 jul. 2022
Dear Lynda, Thank you for your kind words! We value your loyalty and we hope to see you soon! Sincerely, Susana Matis General Manager

8/10 Bueno

Dianne

Le gustó: Servicio y personal
Se hospedó 2 noches en julio de 2022

10/10 Excelente

Lisa

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay!
Super nice room with kitchenette. Worked perfectly for me.
Se hospedó 9 noches en mayo de 2022
Respuesta de Susie, el 14 jun. 2022
Dear Lisa, Thank you for choosing to stay at the Candlewood Suites in Lacey. I am glad you enjoyed your stay and we hope to see you again. Sincerely, Susana Matis General Manager

8/10 Bueno

Cara

Se hospedó 2 noches en abril de 2022
Respuesta de Susie, el 3 may. 2022
Dear Cara, Thank you for choosing to stay at the Candlewood Suites in Lacey. We hope to see you again the next time you are in our city. Sincerely, Susana Matis General Manager

6/10 Aceptable

Tina, Platte City

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 5 noches en abril de 2022

10/10 Excelente

Eric, Vancouver

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nothing everything was great
Se hospedó 1 noche en abril de 2022
Respuesta de Susana, el 4 abr. 2022
Dear Eric, Thank you for choosing the Candlewood Suites in Lacey. We hope to see you again the next time you are in our city. Sincerely, Susana Matis General Manager

10/10 Excelente

Eric, Vancouver

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Great place to stay for short or long term
Se hospedó 1 noche en marzo de 2022
Respuesta de Susana, el 22 mar. 2022
Dear Eric, Thank you for choosing to stay at the Candlewood Suites in Lacey. We hope to see you again the next time you are in our city. Sincerely, Susana Matis General Manager

10/10 Excelente

Stephanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best hotel stay ever
I have never stayed in a hotel more comfortable and peaceful than Candlewood in Lacey, I have virtually no complaints. Staff are excellent, room quality is excellent, state of the art work out facilities, free laundry, rooms super clean and modern, location excellent. Will look for Candlewood in the future when traveling!
Se hospedó 7 noches en febrero de 2022
Respuesta de Susie, el 7 mar. 2022
Dear Stephanie, Thank you for choosing to stay at the Candlewood Suites in Lacey. We hope to see you again on your next visit. Sincerely, Susana Matis General Manager

6/10 Aceptable

Patrick

Viaje familiar
Le gustó: Servicios
No le gustó: Limpieza
Pet friendly but the people allow their dogs to poop on the side walks and parking lot. It doesn’t get cleaned. Once a week isn’t enough to clean a room w two people and a baby. Also, it smells so bad of marijuana in the entire building
Se hospedó 13 noches en enero de 2022
Respuesta de Susie, el 1 feb. 2022
Dear Patrick, I am so sorry that your stay with us did not exceed your expectations. We appreciate you bringing the issues you incurred to our attention so that we can fix the problem. Thank you for choosing the Candlewood Suites in Lacey. Sincerely, Susana Matis General Manager

10/10 Excelente

Keith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2022
Respuesta de Suzie, el 8 ene. 2022
Dear Keith, Thank you for choosing the Candlewood Suites in Lacey. We hope to see you again the next time you are in our town. Sincerely, Susana Mats General Manager

10/10 Excelente

Theresa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021
Respuesta de Susie, el 13 dic. 2021
Dear Theresa, Thank you for choosing to stay at the Candlewood Suites in Lacey. Happy Holidays Susana Matis