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Opiniones de WoodSpring Suites Lake Charles

2.5 out of 5
WoodSpring Suites Lake Charles
3202 N. Power Center Parkway, Lake Charles, LA

Opiniones

6.2
Puntuación de 10, es decir, Excelente. Basada en 141 de 591 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 120 de 591 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 103 de 591 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 73 de 591 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 154 de 591 opiniones" "

6.6/10

Limpieza

6.8/10

Servicio y personal

5.2/10

Servicios

6.4/10

Condiciones de la propiedad

6.2/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Yurisleidi

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Maricela

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Muy limpio
Muy limpia la habitacion aunque se escucha todo,no pude dormir muy bien ya que habia una pareja en el cuarto de al lado y al parecer estaban de luna de miel... el personal cuando fuimos haser check-in fue muy amable pero para haser el check-out estaba cerrado y habian personas esperando pero el personal no tenia un buen servicio al cliente...
Respuesta de General Manager, el 5 ene. 2017
Lamentamos que hayas tenido algunos problemas durante tu estancia. Nos esforzamos por hacer que su estancia sea lo mejor que pueda ser y continuarán trabajando con la gerencia para asegurarnos de que mejoramos en el futuro. Espero que te den otro intento si estás en la zona de nuevo.

6/10 Aceptable

Cliente verificado

Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal y comodidad de las habitaciones
Bueno
Los cuartos estan agradables pero no tiene servicio de limpieza todos los días tienes
Respuesta de John , el 30 sept. 2016
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you did not get maid service. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

10/10 Excelente

HECTOR, Greensboro NC

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
muy bueno
Nos fue bien,si tenemos que volver y/o a trabajar alli nos quedaremos en este hotel
Respuesta de General Manager, el 12 ene. 2017
Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with Hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

10/10 Excelente

Kendrick

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024
Respuesta de Joseph Jack, el 13 may. 2024
We are happy you enjoyed your stay. Thank you for your feedback

2/10 Terrible

Kristy, porter

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This was the dirtiest hotel ever. When I arrived the clientele looked very sketchy and the room smelled heavy of drugs. The person above us started moving furniture or something around at 11:30 pm and the noise continued through the early morning. Terrible customer service, terrible staff.
Se hospedó 1 noche en abril de 2024
Respuesta de Joseph Jack, el 3 may. 2024
Our apologies on the issues you encountered with you stay. We appreciate the information provided and will use it for future stays.

4/10 Malo

Greg

No le gustó: Servicios y condiciones de la propiedad
No -smoking hotel that smells of cigarettes. Cigarette burn marks in barhroom. Air conditioner poor and no internet.
Se hospedó 2 noches en abril de 2024
Respuesta de Joseph, el 25 abr. 2024
Thank you for your feedback. Out apologies that we did not meet your needs during your stay with us. We will make future efforts to correct these issues.

10/10 Excelente

Leonard

Se hospedó 1 noche en abril de 2024
Respuesta de Joseph Jack, el 11 may. 2024
Thank you for your feedback an we are happy you enjoyed your stay.

2/10 Terrible

Shasha

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The outside of the property was well keep up, clean, and secluded. The staff was very friendly, accommodating, and polite. The room had an old moldy, musty smell. There were dead bugs in the room and the cabinets and drawer were broken and missing. The a/c needed to be serviced and clean the smell reaked coming from it. The room was infested with roaches everywhere. We look a lost and left. The outside was nothing compared to what we entered in
Se hospedó 1 noche en abril de 2024
Respuesta de Joseph Jack, el 3 may. 2024
Our apologies on the issues you encountered with you stay. We appreciate the information provided and will use it for future stays.

8/10 Bueno

stephanie

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I enjoyed my stay. It was clean. Good staff
Se hospedó 1 noche en abril de 2024
Respuesta de Joseph Jack, el 3 may. 2024
Thank you for your stay

2/10 Terrible

Adriana Itzel

Se hospedó 8 noches en marzo de 2024
Respuesta de Joseph, el 25 abr. 2024
Our apologies that you did not enjoy your stay with us. We will make future efforts to correct issues that have caused corcern.

10/10 Excelente

Farrah

Se hospedó 1 noche en marzo de 2024
Respuesta de Joseph, el 25 abr. 2024
Thank you for feed back we are happy that you enjoyed your stay!!

4/10 Malo

dianne

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They are so nice when i did the check in but when i do check oit they teld me the i have a balance and they charge me another they
Se hospedó 2 noches en marzo de 2024
Respuesta de Joseph Jack, el 3 may. 2024
Our apologies on the issue you encountered with you stay. We appreciate the information provided and will use it for future stays.

2/10 Terrible

Heath

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The lady at the front desk was rude. The room was very nasty bed sheets had stain on them. There was no toilet paper. We did not stay at the property we left and went else where. Woodspring suits was one of the worst places i have seen in a while. I would not recommend it for anyone to stay there.
Se hospedó 1 noche en marzo de 2024
Respuesta de Joseph Jack, el 3 may. 2024
Our apologies on the issues you encountered with you stay. We appreciate the information provided and will use it for future stays.

2/10 Terrible

Erica

Viaje en grupo
No le gustó: Limpieza, servicios, condiciones de la propiedad
Booked 2 rooms they gave me one room on the 3rd floor the other room on the 4th. Make it too the room toliet stopped out,phone didnt work to call down stairs. Elevator went out because. So had to take the stairs. After a hour Elevator came back up staff said it was over heated. Then as we was leaving a pitbull jumped on me and my sister. So we got off and had to wait again for another Elevator. So it wasn't a good night at all. Its dog friendly and u can tell by the smell in the hallway
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 12 mar. 2024
Dear Value Guest, We would like to apologize for the inconvenience caused to you with the issues you encounter while stay with us. As this is not the experience, we want our guests to have while stay with us. We also have policy in place pets with us being a pet friendly hotel.

8/10 Bueno

Donald

Viaje de negocios
Did not like the area around property.Shady people hanging around near by.
Se hospedó 1 noche en marzo de 2024
Respuesta de Joseph Jack, el 3 may. 2024
Our apologies on the issues you encountered with you stay. We appreciate the information provided and will use it for future stays.

2/10 Terrible

Joey

Se hospedó 4 noches en febrero de 2024
Respuesta de Joseph Jack, el 3 may. 2024
Our apologies on the issues you encountered with you stay. We appreciate the information provided and will use it for future stays.

2/10 Terrible

Kashanna

No le gustó: Limpieza, servicios, condiciones de la propiedad
Terrible
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 16 feb. 2024
Dear Valued Guest,We would like to apologize for the issues you encountered while stay with us. I have met with the front desk and housekeeping staff to ensure we are following the proper procedures when it comes to cleanliness, product quality that we are presenting to our guest. Thank you for choosing to stay with us.

10/10 Excelente

MidNite

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff here are awesome & they make your stay very convenient. I recommend this hotel to everyone, I promise you won't regret it .
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 10 feb. 2024
Thank you for choosing to stay with us. We are glad you enjoyed your stay your stay with us and look forward to seeing you again.

6/10 Aceptable

Tony

Le gustó: Servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de gm, el 11 feb. 2024
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with us. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

2/10 Terrible

Lisa, New Braunfels

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Roaches crawling everywhere! On the floor, walls,cabinets and even in the fridge! ! Room floor was dirty sticky. Hall way was dirty with trash and dirty linens on floor. Hotel was overcrowded. I do not recommend staying at this hotel. A complete disaster.
Respuesta de gm, el 11 feb. 2024
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with us. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

2/10 Terrible

Shanndon

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 4 noches en enero de 2024
Respuesta de gm, el 11 feb. 2024
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with us. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

6/10 Aceptable

Brandon

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Se hospedó 4 noches en enero de 2024
Respuesta de gm, el 11 feb. 2024
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with us. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

2/10 Terrible

Matthew

Viaje en grupo
No le gustó: Servicio y personal y condiciones de la propiedad
Poor service
I couldn’t check in. Hotel was ghetto
Se hospedó 1 noche en enero de 2024
Respuesta de gm, el 11 feb. 2024
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with checkin. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

2/10 Terrible

Alejandro

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
When I arrived it was closed and after 20 minutes of talking to the reception a person came and said it was closed, to which I answered that I had a reservation and she answered angrily that it was closed to me and another client who arrived
Se hospedó 1 noche en noviembre de 2023
Respuesta de gm, el 11 feb. 2024
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with us. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. This is not the type of service we want our guest to encounter. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

8/10 Bueno

Jeffre, Lake Charles

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
This property was great for the price, however hot water in shower was substandard and borderline cold most of the time, keycards had to be changed out often for not working, front desk left unattended with guest waiting in line, had trouble accepting Expedia discounts at check in
Se hospedó 15 noches en diciembre de 2023
Respuesta de gm, el 11 feb. 2024
Thank you for choosing to stay with us. I have met with each department and department manager to ensure we are providing the best hospitality to our guest at all times. Once again thank you for choosing to stay with us.

2/10 Terrible

Lamarcus

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de gm, el 11 feb. 2024
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with us. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

4/10 Malo

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Aceitável pelo preço
Se hospedó 7 noches en noviembre de 2023

8/10 Bueno

Edwin

Le gustó: Servicio y personal
Good staff
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

PARKER

No le gustó: Limpieza y condiciones de la propiedad
The young lady at the check in counter was exceptionally nice. When we arrived, check in and realized the terrible condition of our room, she did listen to me and moved us to a different room. That room was just as bad as the first room and after i had a complete meltdown, we opted to leave the hotel entirely and a new place to stay. There is not one thing that was good or safe about this hotel.
Se hospedó 2 noches en noviembre de 2023

2/10 Terrible

Jerrid

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property is listed as a 8.8 rating but it is not located in a safe part of town and is a location that houses transients. My friend traveling with me was completely mortified that the rooms appeared dirty and lacked standard security.
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Eric

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Upon entering the room, the tv would not turn on. I noticed there was no curtains, shower curtain, and no towel to take a bath. I saw there was a dead spider on the floor on the bathroom. I had to put a shoulder into the door to open it because it was not square.
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

James

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No one was around after 10pm to check us in for over an hour trying to call the number but it says to leave a message and message is full. Terrible place.
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Tommie

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The rooms and and had horrible smell the worst
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Hermacris

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Shelly

Viaje en pareja
No le gustó: Servicios
Couldn’t even get into room, kept getting code wrong, then on the third try, they gave us a key to someone else’s room. While I’m waiting on my husband to run and down to try and get keys, I’m watching a cockroach crawling on the door. They refused to give us a refund so we went elsewhere. Terrible experience and rude staff
Se hospedó 2 noches en octubre de 2023

2/10 Terrible

Deon

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Someone took power cord to TV. Uncomfortable platform bed. Sketchy people walking around
Se hospedó 2 noches en octubre de 2023

2/10 Terrible

Tanya

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en septiembre de 2023

2/10 Terrible

Stacy

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Very small bed. No curtains on window. No chair or sofa. No bedspread. Two pillows only. Parking lot felt very unsafe. Receptionist was outside visiting instead of inside. Bedsheets we’re stained.
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

pennie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice quiet hotel
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Joseph

No le gustó: Servicios y condiciones de la propiedad
Furniture was broken No hot water in shower Tv remote was missing A/C did not cool well Only good thing was it was a cheap last minute booking
Se hospedó 1 noche en septiembre de 2023
Respuesta de Management- WoodSpring Suites. , el 29 sept. 2023
Joseph, thank you taking the time to post your review. It looks like we missed the mark on you enjoying your stay. We hope you give us an opportunity in the future to host you again should your travels bring you back to our area.

2/10 Terrible

Aaliyah

Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
10/10
We planned a weekend getaway, and last minute had to change hotels. Reservation was quick, and helpful!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Management- WoodSpring Suites. , el 29 sept. 2023
Thank you for taking the time to post your review.

6/10 Aceptable

Cynthia

Viaje con mascota, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
front of kitchen refrigerator had rust markings and spots over the entire front. Had a range hood but completely disconnected, even the light switch was pulled out. Lack of coffee maker, paper cups, ice bucket or bathroom essentials. Had to go to front desk to obtain towels. Side doors to property had broken locks which left it unsecured. Property looked nice but once inside looks worn out.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Management- WoodSpring Suites. , el 29 sept. 2023
Cynthia, thank you for taking the time to post your review. The staff and management are working to correct the issues noted.

2/10 Terrible

Dennis

Se hospedó 1 noche en septiembre de 2023
Respuesta de Management- WoodSpring Suites. , el 29 sept. 2023
Dennis, it appears that we fell short of giving you an enjoyable experience. Thank you for taking the time to let us know.

4/10 Malo

Jose Luis

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Nothing I check in went to the room later check out didn't even spend the night.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Management- WoodSpring Suites. , el 29 sept. 2023
Jose Luis, thank you for taking the time to post your review. We are sorry you didn't enjoy your accommodations.

2/10 Terrible

Madison

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Didn’t get to stay there but paid for 3 nights , which were not refunded. The front desk was very unprofessional at helping me resolve the issue. Over all no communication whatsoever. Manager and staff had different excuses as to why the money could not be refunded on site.
Se hospedó 3 noches en agosto de 2023

6/10 Aceptable

dennis, lake charles

Se hospedó 1 noche en agosto de 2023

4/10 Malo

Laurel

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pulling up after 11pm there were people outside laying on the sidewalks, smoking pot, playing very loud music. The room was clean enough but every surface was sticky. There was hardly any water pressure. The soap was used. There is not a breakfast. We saw a few cockroaches. I was glad the steel bed frame, with a one mattress, had a mattress cover to keep out bed bugs.
Se hospedó 1 noche en agosto de 2023