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Opiniones de ZEN Rooms Universal Suite Bed and Breakfast

3 out of 5
ZEN Rooms Universal Suite Bed and Breakfast
Brgy 6 JP Rizal St., Laoag, Ilocos Norte

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 3 de 24 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 11 de 24 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 6 de 24 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 3 de 24 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 24 opiniones" "

7.4/10

Limpieza

7.6/10

Servicio y personal

7.4/10

Servicios

7.0/10

Condiciones de la propiedad

Opiniones

8/10 Bueno

makoto

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
まぁまぁ。
部屋は、普通。お湯が出なくて少し困りました。
Se hospedó 1 noche en febrero de 2020
Respuesta de Leah, el 24 mar. 2020
Dear Makoto, Thank you for taking the time to write this review! It's nice to know that you've liked the room during this stay. This means a lot! However, we apologize for the inconvenience brought by the unavailability of hot water. Please be assured that this has been shared with our team and has been investigated to make sure this won't happen again. We hope you book with us soon! Best Regards, Leah

6/10 Aceptable

Cliente verificado

①シャワールームにバスタオルしかなく朝顔を洗ったりした時に拭くのに困った。 ②ベット周りに電気のスイッチが無くてドアの所まで行く必要があった。 ③街歩きの案内地図etcは用意して欲しい…行政機関で入手してはどうか？ ④ビガンに行くパルタス(バス会社名)の出発時刻を問い合わせ出来ないの行き当たりばったりの状況で乗り場へ向かった。
Se hospedó 1 noche en febrero de 2020
Respuesta de Leah, el 24 mar. 2020
Dear ZEN Guest, Thank you for this feedback! We apologize if you've had an unpleasant stay with us. This isn't the experience we wanted you to have. We understand that there's always room for improvement, please be assured that we're continuously improving our services and customer's experience. Your feedback is helping us! We hope you give us another chance and stay with us again to be able to serve you with a more enjoyable stay! Kindest Regards, Leah

2/10 Terrible

Rhea

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The bed is so hard. The bathroom is not safe for kids, the bathroom don’t even have extra towel. You need to pay for extra toilet paper. Everything you have to payment even to clean the room and the room is so small. I’m recommending to my friends and family.
Se hospedó 4 noches en diciembre de 2019
Respuesta de Bea, el 20 dic. 2019
Dear Rhea, Thanks a lot for taking the time to review your stay! I am very sorry to hear that you didn’t enjoy your stay. Rest assure, we have uploaded more pictures to make sure our future guests are aware of the room size. Despite of those bad experience you encounter, we hope to see you again Rhea. Best regards, Bea

6/10 Aceptable

Cliente verificado

Se hospedó 12 noches en julio de 2019
Respuesta de liza, el 31 ago. 2019
We appreciate your feedback, thank you and God bless!

8/10 Bueno

Abegail

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en julio de 2019
Respuesta de liza, el 27 jul. 2019
We appreciate your feedback, thank you and God bless!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en junio de 2019
Respuesta de liza, el 27 jul. 2019
We appreciate your feedback, thank you and God bless!

6/10 Aceptable

JunC, Ozamiz

Viaje de negocios
Le gustó: Servicio y personal
Property is well situated and close to bus stations in the city. The property gives out free toothbrushes, soaps, shampoo, etc which is much appreciated. Free breakfast was okay. For the price I've paid, the hotel is fair in value. On the other hand, the interior of the property is not aesthetically pleasing. Furthermore, the property had no generator set and unfortunately, during my stay in the property, there was a whole-day blackout and the hotel could not provide electricity in the room while I was preparing for the day.
Se hospedó 1 noche en junio de 2019
Respuesta de Liza, el 23 jun. 2019
I am so sorry about that ma'am, we will do our best to address that concern, thank you and God bless.

8/10 Bueno

Freerk

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It has been a great place near our friends live. The breakfast is very basic
Se hospedó 3 noches en abril de 2019
Respuesta de Liza, el 20 may. 2019
Thank you very much. We appreciate your feedback. Thank you and God bless.

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I Love the Universal!
I've stayed here twice now and also in 4 different hotels in Laoag prior and this place surpasses all the others for customer service and comfort within the same price bracket. I will definitely be staying here again in the near future.
Se hospedó 4 noches en abril de 2019
Respuesta de Liza, el 30 abr. 2019
Thank you very much and God bless always!

4/10 Malo

Cliente verificado

Se hospedó 1 noche en marzo de 2019
Respuesta de liza, el 24 abr. 2019
We appreciate your feedback, thank you and God bless!

6/10 Aceptable

Alan

Se hospedó 6 noches en marzo de 2019
Respuesta de liza, el 24 abr. 2019
We appreciate your feedback, thank you and God bless!

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal
not okay
it was not a pleasant stay
Se hospedó 1 noche en marzo de 2019
Respuesta de liza, el 24 abr. 2019
I am so sorry, we appreciate your feedback, thank you and God bless!

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Location is good. The staff are nice. ............................................................................................................................................................................................................................................
Se hospedó 2 noches en febrero de 2019
Respuesta de liza, el 20 feb. 2019
Thank you very much for your feedback, God bless you!

6/10 Aceptable

Nini

Le gustó: Limpieza
Hotel without an elevator that is 5 storeys high
This hotel does not have an elevator and we had a room on the 4th floor. What a pain! There is no way to call the desk if we need something. No phone in the room. The breakfast they offered had run out for the choices we picked from the order manu.
Se hospedó 3 noches en febrero de 2019
Respuesta de liza, el 12 feb. 2019
I am so sorry for that, actually we have plans for the future about it,thank you for your feedback.God bless!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
Good place but needs some improvement
Area as near the from all the establishments, near the Capitol and the Plaza. Also, the place was cute, though room is small but cute. The building should have an elevator since it is a 5 storey structure. We were located at the 5th floor and it was quite hard and tiring to go up and down.
Se hospedó 1 noche en febrero de 2019
Respuesta de liza, el 7 feb. 2019
Good day! sorry for that ma'am/sir actually we have a future plan for that already, thank you for bearing with us for the moment.Hope to host you again and God bless!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent customer service in new & good location
Excellent service - the hotel staff were very courteous and helpful. Felt like a Queen during our 2-nights stay. Breakfast was excellent too. The only thing was the absence of elevator which is hard for elderly guests and Bad WiFi which couldn't really connect to the internet. Good I brought my own pocket WiFi during the trip. Otherwise, awesome hotel and would highly recommend it.
Se hospedó 2 noches en enero de 2019
Respuesta de liza, el 30 ene. 2019
Thank you very much for the feedback and sorry for the poor wifi actually that is a fiber optic 200mbps,I will check in the pldt office and globe about it, about the elevator we have a plan for the future expansion also, God bless and hope to host you again.

4/10 Malo

Paul

Tiny room , noise from traffic, very hot without Aircon , freezing with Aircon on, airport pickup late,no food available on arrival .sheet only ,no blanket.
Se hospedó 1 noche en noviembre de 2018
Respuesta de liza, el 19 ene. 2019
I am so sorry, we will do our best to improve, thank you and God bless!

10/10 Excelente

Bien

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing staff and very decent Boutique hotel
I frequently visit Laoag and I Universal Suites is the only hotel in the CBD that I will surely recommend to my family and friends. The most decent in the CBD. Staff is extremely nice as well as the lady owner which I had the chance to personally met. She is gracious and very hospitable. I spoke to the staff and asked about their boss, and they are very happy about how she treats them which made me like the hotel better. Kudos to Universal Suites.
Se hospedó 1 noche en noviembre de 2018
Respuesta de liza, el 2 dic. 2018
It was an honor to have served you ma'am, hope to see you again, God bless !

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Limited space of room but for overnite stay its okay.
Se hospedó 1 noche en julio de 2018
Respuesta de kim, el 13 ago. 2018
thank you!

8/10 Bueno

Edwin, Bacnotan La Union, Philippines

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Room condition
It’s summer time so i guess this is the reason why the room we stayed is hot. Internet is down during that time.
Se hospedó 1 noche en abril de 2018
Respuesta de liza, el 8 may. 2018
I am so sorry for that ma'am, thank you.

8/10 Bueno

Leonora, canada

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice and cheap to stay
Staffs are very accommodating and approachable. Great food
Se hospedó 5 noches en marzo de 2018
Respuesta de liza, el 3 abr. 2018
Thank you very much ma'am, hope to see you again and your lovely family !

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
Beautiful hotel; needs to change a few things
Pros: 1)The hotel and it's rooms are very beautifully decorated. Their walls are lined with inspirational quotes. 2)The hotel is on the main street and is walking distance to the town center, night food market, etc. 3) Staff helped us flag down a ride (i.e. tricycle) to go to our destinations. 4) Provided an airport transfer for a fee, which was convenient. Although, we paid for it the night before at the front desk, but when the van transfer dropped us off at the airport, the driver asked for the payment, more than what wet paid for. We had to tell the driver we paid in advance. Communication between the front desk staff and driver could be better. Cons: 1) Rooms are small. We (5 adults) stayed in a room that had two double beds and a bunkbed. There wasn't much room to move about. 2) The drain in the bathroom didn't work very well, especially in the shower. There wasn't a barrier between the shower and the rest of the bathroom so when the shower wouldn't drain, it would flood the whole bathroom. 3) Breakfast and service was horrible. We sat ourselves and no one came out until they served our food (we ordered the night before). We got 2 complimentary breakfasts with our stay and bought 3 more. The three bought were ok, but the two complimentary breakfasts only had one tiny piece of longanisa and the rice wasn't fully cooked. The rice was wet and looked more like porridge. There were no water or any kind of drinks layed out at the table that had the containers for them.
Se hospedó 1 noche en marzo de 2018
Respuesta de liza, el 2 dic. 2018
I am sorry for that sir/ maam , i will look on to that personally thank you and god bless.

8/10 Bueno

佐藤, 北海道

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
値段の割には良いホテルです。
中心地から少し離れていますが、部屋も綺麗で清潔です。シャワーのお湯も勢いよく出るし、この値段のホテルにしては水まわりは良いです。
Se hospedó 1 noche en marzo de 2018
Respuesta de universal suite staff, el 21 mar. 2018
It's an honor to have served you sir, God Bless always

8/10 Bueno

Roger, Canada

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable and close to downtown
I stayed for 3 weeks which I think was probably longer than the average guest for this hotel. The rooms are not very large but adequate for sleeping and look to be very new. They try very hard to keep you happy and the staff are fantastic. They surprised us with a cake and card to congratulate us on getting married. The entire staff came to our door to congratulate us. It was a fantastic gesture and we loved them for it!!
Se hospedó 18 noches en febrero de 2018
Respuesta de staff of universal suite and the management, el 21 mar. 2018
It's was an honor to have served you sir, maam, thank you very much and God bless always