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Opiniones de Hampton Inn & Suites Las Vegas-Red Rock/Summerlin

2.5 out of 5
Hampton Inn & Suites Las Vegas-Red Rock/Summerlin
4280 S Grand Canyon Dr, Las Vegas, NV

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 544 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 297 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 83 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 47 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 30 de 1001 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

8.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Otoniel

Se hospedó 1 noche en agosto de 2023
Respuesta de Christine, el 28 ago. 2023
We appreciate the review and hope to see you again.

10/10 Excelente

sary Salmun

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk girls are great!!!
Se hospedó 2 noches en septiembre de 2022
Respuesta de Christine, el 13 sept. 2022
Thank you for your nice comments about our staff. We are happy you enjoyed your stay.

8/10 Bueno

Blanca

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Manuel

Se hospedó 1 noche en julio de 2022
Respuesta de Christine, el 29 jul. 2022
Thank you for the review. Hope to see you again!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buena ubicación, primer hotel en LV que entro y nu huele a cigarro 👏 habitaciones y pasillos limpios. Alrededor del hotel hay muchas tiendas, bares y restaurantes 🍺🎰🍲🍩 Lo único que no habia en el cuarto fueron botellas de agua y le falta variedad al desayuno incluido!
Se hospedó 2 noches en julio de 2021
Respuesta de Christine, el 1 ago. 2021
Thank you for the review. We appreciate hearing from our guests.

10/10 Excelente

Andres

Se hospedó 1 noche en junio de 2021
Respuesta de Christine, el 18 jun. 2021
Thank you for the review. We are pleased that you enjoyed your stay and hope to see you again!

10/10 Excelente

Dolores J

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel Las Vegas 🏨
Excelente servicio y Confort 👍
Se hospedó 1 noche en noviembre de 2020
Respuesta de Christine, el 1 dic. 2020
Thankyou for the review. We are happy that you enjoyed your stay.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fabuloso...........................................
Se hospedó 1 noche en septiembre de 2020
Respuesta de Christine, el 29 sept. 2020
We are happy that you enjoyed your stay. Thank you for the review.

10/10 Excelente

Clemans

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en marzo de 2020
Respuesta de Christine, el 30 mar. 2020
Thank you for the review. We are happy that you enjoyed your stay. We hope to see you return in the future.

2/10 Terrible

Isleidy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Malísima me robaron
Se hospedó 1 noche en junio de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel comodo, un poco lejos de la zona de casinos
En general buena, buena atencion

10/10 Excelente

alvaro, Fort Lauderdale

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Alejado del tumulto de Las Vegas
Un excelente Hotel alejado del tumulto de las Vegas con todas las comodidades necesarias solo le falta mejorar la variedad del desayuno

10/10 Excelente

JULIAN, Bogota

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente, lo recominedo
Excelente servicio, ubicado a 15 minutos del Strip de Las Vegas, aunque los encargados del hotel no hablan español, fueron muy cordiales y serviciales.

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Staff was very accomodating. room was very good and well cleaned. will be back in this hotel and area again. bettre than staying on the strip.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Marilyn, Parker

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Christine, el 21 may. 2024
We appreciate the review. Thank you for staying with us.

10/10 Excelente

Amanda

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I’ve loved Hampton Inn hotels for 26 years and stay in them whenever possible. They never disappoint. This property is very convenient to visit my son and reminisce in my old neighborhood. Only a minor complaint: the fitted sheet was too tight for the king mattress. It rode up at the head of bed and I couldn’t fix it without trying to readjust whole sheet and every corner.
Se hospedó 2 noches en mayo de 2024
Respuesta de Christine, el 21 may. 2024
We appreciate hearing from our guests and thank you for the review.

2/10 Terrible

Tracey

Viaje de negocios, Viaje familiar
No le gustó: Servicio y personal y servicios
This property could be nice if it was managed properly. It has a nice breakfast buffet, the rooms ar of a nice size and in a nice area, but that’s all that it has to offer. Our rooms had mold growing in the shower, the floors were sticky in front of the bathroom sink, and the sink was clogged with hair. Some of the staff were awful! We arrived at the hotel at midnight after traveling for over 13 hours. The front desk agent was snippy from the beginning. I handed her my credit card and I asked before she ran it if it was ok to use that particular card. She assured me that it was and charged my card the over 800 in fees. A few minutes after she ran my card she informed me that she had made a mistake and that she couldn’t use that card and would have to return the money to my card or cancel the reservation. I explained that it would take 3 days for the money to show back up in my card and that would be leaving me stranded, she actually looked at me shrugged her shoulders and said “oh well, nothing I can do.” I was furious and said that we would just sleep in their lobby. She proceeded to call Expedia while I tried to get Expedia online, and her coworker called the police! Fortunately we finally got someone on the phone at Expedia that told her to honor the card since she had already run it. It was an hour of back and forth, and the entire time their attitude was not my problem, don’t care if you are out in the cold. The last time I ever stay at a Hampton Inn.
Se hospedó 4 noches en mayo de 2024

10/10 Excelente

Kusum, Houston

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Kevin was exemplary & he is an asset to this place. Please convey our sincere thanks to him for all his help & superb hospitality.
Se hospedó 1 noche en abril de 2024
Respuesta de Christine, el 15 may. 2024
Thank you for your review and nice comments about Kevin. We will be sure to share the review with him.

10/10 Excelente

Christina, San Diego

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was really nice, the room was clean and I love the free breakfast.
Se hospedó 1 noche en abril de 2024
Respuesta de Christine, el 15 may. 2024
Thank you for the review. We are happy that you enjoyed your stay with us.

8/10 Bueno

Jan

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We stayed 3 nights. Room was never cleaned or refreshed. We had to ask for clean towels. Room was quiet even next to the elevator. Bed was comfortable. Air conditioner was very noisy. Refrigerator froze things - had to throw away expensive fruits. Breakfast was good. Parking was convenient as was side door.
Se hospedó 3 noches en mayo de 2024
Respuesta de Christine, el 15 may. 2024
We appreciate the review and your comments as it allows us the opportunity to improve upon our services. Thank you for staying with us.

10/10 Excelente

Lou

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2024
Respuesta de Christine, el 15 may. 2024
We are happy yor enjoyed your stay with us. Thanks for the review.

6/10 Aceptable

jacinto

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 2 noches en mayo de 2024
Respuesta de Christine, el 15 may. 2024
Thank you for the review.

10/10 Excelente

Alondra

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked how peaceful it was
Se hospedó 3 noches en abril de 2024
Respuesta de Christine, el 15 may. 2024
We are pleased you enjoyed your stay. We hope to see you again.

8/10 Bueno

Eric

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Property was clean and good
Se hospedó 1 noche en abril de 2024
Respuesta de Christine, el 15 may. 2024
Thank you for your comments and the review.

6/10 Aceptable

Donelda

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Hard to find hotel location and outside dimly lighted area & signage
Se hospedó 1 noche en abril de 2024
Respuesta de Christine, el 15 may. 2024
We appreciate hearing from our guests. Thank you for the review.

10/10 Excelente

John

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Summerlin Hampton Inn was very clean, the staff was friendly & helpful & the breakfast was great! They had more choices available than most - delicious scrambled eggs, not overcooked, country potatoes, bacon, toast, bagels or English muffins, fruit, make your own waffles, oatmeal, OJ, good coffee, & more. We would also recommend the nearby Blueberry Hill restaurant, good home style cooked food, generous portions & reasonable prices.
Se hospedó 1 noche en abril de 2024
Respuesta de Christine, el 15 may. 2024
Thank you for the review and compliments. We are happy that you enjoyed your stay with us.

8/10 Bueno

Adele

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked everything. It just needs a hot tub.
Se hospedó 2 noches en abril de 2024
Respuesta de Christine, el 22 abr. 2024
Thank you for the review.

10/10 Excelente

Saul

Se hospedó 4 noches en abril de 2024
Respuesta de Christine, el 15 may. 2024
We appreciate the review.

8/10 Bueno

Ted

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Christine, el 8 abr. 2024
Thank you for the review. We are happy that you enjoyed your stay.

10/10 Excelente

Marilyn

Viaje en pareja
Nicely remodeled! Friendly staff & great breakfast!!!
Se hospedó 5 noches en marzo de 2024
Respuesta de Christine, el 1 abr. 2024
Thank you for the review and comments. We are happy you enjoyed your stay.

8/10 Bueno

Christina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Hampton Inn & Suites Las Vegas Summerlin was a good option for what we needed. We needed to be close to Summerlin and wanted something affordable. Our room was clean and everything was in working order. The beds were comfortable enough. The morning breakfast was good -- typical for a Hampton Inn and plenty of breakfast for us. My only two complaints are: 1) The carpet in the hallways was dirty and in need of cleaning. 2) The walls are pretty thin. We could hear everything in the room next door and down the hallway. For the second night I bought ear plugs at the Target nearby and I was able to get much better sleep than the first night.
Se hospedó 2 noches en marzo de 2024
Respuesta de Christine, el 1 abr. 2024
We always appreciate hearing from our guests as it provides us anopportunity to improve our services.

10/10 Excelente

Eric

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Christine, el 1 abr. 2024
We appreciate the review and hope to see you again.

10/10 Excelente

Doru

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good location, easy access to everything, many restaurants around.
Se hospedó 4 noches en marzo de 2024
Respuesta de Christine, el 1 abr. 2024
We appreciate your comments and are pleased you liked the area.

6/10 Aceptable

Ohannes, Pasadena

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
Our room smelled
Se hospedó 3 noches en marzo de 2024
Respuesta de Christine, el 25 mar. 2024
Please accept our apology. It is my understanding that our housekeeping department took corrective action to eliminate the odor when you reported it. We certainly would have changed your room if you had informed us the issue had not been resolved.

10/10 Excelente

Kim

Se hospedó 1 noche en marzo de 2024
Respuesta de Christine, el 11 abr. 2024
Thank you for the review. We are happy that you enjoyed your time with us.

10/10 Excelente

Karline

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was very conveniently located, and clean. Staff was friendly as well.
Se hospedó 2 noches en marzo de 2024
Respuesta de Christine, el 17 mar. 2024
We appreciate the review and comments. I hope we will have the pleasure of seeing you again.

2/10 Terrible

Sogol

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not happy with my stay at all
Se hospedó 1 noche en marzo de 2024
Respuesta de Christine, el 17 mar. 2024
We apologize for the inconvenience and are happy we were able to resolve the issue for you.

8/10 Bueno

Richard, Pomona

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Descent place to stay. Walls are thin.. Bedding was great rooms were clean reception staff great. Breakfast was pretty good. Overall it served it's purpose
Se hospedó 1 noche en marzo de 2024
Respuesta de Christine, el 17 mar. 2024
Thank you for the review and comments. If return to Las Vegas we hope you will select us again.

10/10 Excelente

Sally

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location for us this trip.
Se hospedó 1 noche en marzo de 2024
Respuesta de Christine, el 10 mar. 2024
We are happy that you enjoyed your stay with us.

10/10 Excelente

ana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My only issue is that the room was advertised as 1 sofa bed 1 king bed. There was no sofa bed. Mis advertisement
Se hospedó 2 noches en febrero de 2024
Respuesta de Christine, el 10 mar. 2024
We appreciate hearing from our guests. We are alerting Expedia that the information regarding the room type you reserved has just a regular sofa, not a sofa bed.

10/10 Excelente

Yolanda

Viaje en grupo, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location
Se hospedó 4 noches en febrero de 2024
Respuesta de Christine, el 5 mar. 2024
We appreciate the review and are happy that you enjoyed your stay. Hope to see you again!

10/10 Excelente

GONZALO

Se hospedó 2 noches en marzo de 2024
Respuesta de Christine, el 25 mar. 2024
We are happy that you enjoyed your stay with us and hope to see you again soon.

4/10 Malo

Jammie

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Christine, el 5 mar. 2024
Thank you for staying with us,

6/10 Aceptable

Benjamin

Slightly worn. Needs update. Employees were great.
Se hospedó 3 noches en febrero de 2024
Respuesta de Christine, el 5 mar. 2024
Thank you for the review. We appreciate receiving your feedback.

10/10 Excelente

Heidi

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de Christine, el 22 feb. 2024
We appreciate the review and are pleased that you enjoyed your stay.

8/10 Bueno

giavonna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the breakfast being included and how the location was near the freeway. I wish our room had a large bath instead of the large shower but I assume that was because I didn’t pick the right room option. It was clean and felt taken care.
Se hospedó 1 noche en febrero de 2024
Respuesta de Christine, el 22 feb. 2024
Thank you for the review. We hope to see you again,

10/10 Excelente

Octavio

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel it’s in great shape
Se hospedó 2 noches en febrero de 2024
Respuesta de Christine, el 10 feb. 2024
We appreciate the review and thank you for staying with us.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Christine, el 10 feb. 2024
Thank you for the review. We look forward to welcoming you back.

8/10 Bueno

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Christine, el 10 feb. 2024
We appreciate your business and look forward to welcoming you back.

10/10 Excelente

Lynn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Christine, el 17 ene. 2024
We are very happy that you enjoyed your stay with us and thank you for the review. We hope you will come stay with us again.