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Opiniones de Hotel St Ellis

4 out of 5
Hotel St Ellis
Rizal Street, Legazpi, Albay

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 25 de 132 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 60 de 132 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 28 de 132 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 11 de 132 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 8 de 132 opiniones" "

7.6/10

Limpieza

8.2/10

Servicio y personal

7.4/10

Servicios

6.8/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Pieter

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Would certainly stay again! Front desk and dining staff were excellent. Only quibble would be the remodeling going on during the stay. Was supposed to be from 8 am until 5 pm. Often it continued on into the evening, but I was in the Philippines. Island time is a real thing after all.
Se hospedó 9 noches en abril de 2024

2/10 Terrible

willie, Colubia

Viaje en pareja
Le gustó: Limpieza y servicio y personal
I had never stayed at a hotel with no toilet paper or tissue in the bathroom. It was just terrible with just two towels in the bathroom. In addition, after we checked out, we had to hang around until the room was inspected. I would not recommend this property to anyone.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

PENNY

Overnight stay
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
You get what you pay for
The hotel has no hot water.. I’ve been here a number of times and the sheets always have some sort of smell the other time it smelled like smoke and this time is smelled like it wasn’t washed properly had a faint smell of a dirty dish rag if that makes any sense? It smelled sour? The sink filled up when u left the tap on and had a smell of sewer.. the breakfast was better than I expected tho had a decent selection of food(Filipino food). Staff were accommodating and polite.. but hey you get what you pay for. Not THAT bad. A 2-3/5 rating..
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Tzarina

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

JOHN VINCENT

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
excellent property, services and location
Se hospedó 6 noches en noviembre de 2023

6/10 Aceptable

Maria

The bathroom was stinky and had to request someone to come and refresh it. Rowdy guests after 11p.
Se hospedó 3 noches en noviembre de 2023

6/10 Aceptable

Adrian

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Our room smelled musty and the window was kind a broken, so you heard everything from the street outside. The breakfast buffet was ridiculous, as the hot dishes were cold and the buffet was not replenished at any time. The only thing which was good were the freshly made eggs.
Se hospedó 3 noches en octubre de 2023

8/10 Bueno

Maurice

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The parking lot is a plus for this hotel.
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Myra

No le gustó: Limpieza y condiciones de la propiedad
Cockroaches running around in our room , we asked to be moved but they initially refused , stating they are fully booked . My uncle has to get mad to finally moved us to another room after we insisted & shied then pictures of the cockroaches & they finally moved us to another room which also had baby cockroaches upon our arrival . Then they moved us to another room they says it’s executive. No apologies received stating they upgraded us but the third room is the same as the first room we had .. pool was not working ..the only consolation was sone staff are very respectful & pleasant. Will not booked here again …
Se hospedó 4 noches en agosto de 2023

10/10 Excelente

Sharla

Se hospedó 8 noches en agosto de 2023

6/10 Aceptable

Hamish

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Nice room, but shower barely worked, the front desk said they have Hotel.com / Expedia clients the less nice rooms :(
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Miguel

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en julio de 2023

6/10 Aceptable

Steven, Pittsburgh

Le gustó: Limpieza y servicio y personal
The hotel could use some modernization. It looks like retro 1960's. Paint is chipped or peeling. A bath mat in shower would help as the floor was slippery.
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Dennis

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Beautiful interior, excellent service and friendly staff. The only issue is the parking. They told me to drive around back. The parking are was a small, uneven gravel are, with piles of garbage & trash. About enough room for six vehicles, but two would have to move if you were there first. Absolutely disgusting and unacceptable. Nice hotel, and I told them I would return, but let me know when they get better parking arrangements.
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We had left a very fancy hotel in another city before coming here, and we noticed a slippage in the overall maintenance in the back areas of the hotel, but the lobby was excellent overall. The staff made up for any shortcomings by enthusiasm and diligence. They try very hard.
Se hospedó 3 noches en enero de 2023

10/10 Excelente

michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean, comfy, yummy
It's very clean, has great beds, the staff is excellent and the restaurant in excellent. The free B fast buffet is one of the best I've seen
Se hospedó 1 noche en febrero de 2023

2/10 Terrible

IVY

Se hospedó 2 noches en enero de 2023

4/10 Malo

warren

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Great customer service, rooms are not what appears, they are much older. Shower is not good at all and rooms are very old.
Se hospedó 6 noches en enero de 2023
Respuesta de Hotel St. Ellis, el 11 feb. 2023
Hi Warren, thank you for your feedback. We'll let the management be aware of this. Thank you and keep safe!

8/10 Bueno

Carmen, Manchester

Se hospedó 2 noches en enero de 2023

4/10 Malo

Sharon

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Staff were very helpful. But the hotel is very disappointing. Smell of sewer in the room, cleaning staff did not provide towels. Had to request towels everytime. Rooms not thoroughly clean each time.
Respuesta de Hotel St. Ellis, el 11 feb. 2023
Hi Sharon, thank you for your feedback, we'll let the management be aware of this. Thank you and keep safe!

10/10 Excelente

Anita

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesomeness

6/10 Aceptable

Marie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Staff was helpful and cordial. They also offer free shuttle to the airport. The driver also stopped at nice view spots for photo opportunities. Also, mall is walking distance and easy access for lunch & dinner.
Respuesta de Jhek, el 12 nov. 2022
Thank you for your feedback Ma'am. Hotel St. Ellis make sure that guest will have memorable experience while with us. Hope to see you again Ma'am. Thank you and keep safe!

8/10 Bueno

Mary

Se hospedó 1 noche en septiembre de 2022
Respuesta de Jhek, el 8 nov. 2022
Thank you for your feedback Ma'am, keep safe.

10/10 Excelente

Rosanna, Tamuning

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cleanliness and have staff very friendly.
Se hospedó 1 noche en agosto de 2022

2/10 Terrible

Jesse, L'Orignal

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stay Away -COCKROACH!!!!, We were greeted by a cockroach in the room, front desk sent somebody to get the cockroach we trapped in a glass and that's it. We packed our bags and decided to move hotel. As we are talking to the front desk they offer to move us to another room while 2-3 cockroaches passed around the area. It was a booking trough Expedia and all was prepaid, front desk staff looks wasted more of our time and looks like they don't know what they are doing when I demanded a refund. It's been over a month and I'm still waiting for my money back, Expedia team is working to reach them but somehow the hotel is unreachable. Worst hotel experience!
Se hospedó 1 noche en abril de 2022

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en marzo de 2020

6/10 Aceptable

paul

Le gustó: Servicio y personal
Nice but way below for what it was advertised as. Nice people but building is in below condition for the price.
Se hospedó 3 noches en enero de 2020

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2020

10/10 Excelente

Charles

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent front desk service, only one request for maintenance, and was tended to immediately. Excellent airport shuttle service.
Se hospedó 3 noches en noviembre de 2019
Respuesta de Jude, el 19 dic. 2019
Dear Mr. Charles, Thank you for your sharing your review during your stay at Hotel St. Ellis. There is nothing more motivating than receiving feedback from our valued guests that inspires us to improve further. We hope for another opportunity of welcoming you back soon, as it would be a great pleasure to have you once again in Hotel St. Ellis. Sincerely, Reservations

8/10 Bueno

Robert_L, Riyadh

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Location is great. Short walking distance to malls and "Embarcadero".
Se hospedó 2 noches en noviembre de 2019

8/10 Bueno

Antonio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A taste of quiet luxury
Impressive lobby, great breakfast, helpful staff, nice pool. Cozy room with adequate lights, nice bathroom. The only negative thing I could.say are the pillow cases though were definitely clean had that peculiar smell of laundry that had not thoroughly dried. Good location, close to St. Raphael Church.
Se hospedó 2 noches en octubre de 2019

6/10 Aceptable

Fernando

Poor service
Did not arrange land transfer from airport to hotel. Land transfer from hotel to airport was made a day ago but service vehicle came 30 minutes late. We almost missed our flight.
Se hospedó 1 noche en octubre de 2019

8/10 Bueno

M.

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Staff were kind and courteous. Meal was good, lots of varieties. Building needs a bit of refurbishing.
Se hospedó 5 noches en septiembre de 2019

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No problem Hotel is convenient to airport, food was good
Se hospedó 1 noche en septiembre de 2019

8/10 Bueno

Rodolfo Allan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The Legazpi City experience
Amazing
Se hospedó 1 noche en agosto de 2019

6/10 Aceptable

Rene A

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Se hospedó 3 noches en mayo de 2019

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Hotel location is near to Ayala Mall.
Se hospedó 2 noches en abril de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en abril de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's at the city center. Close to shopping and church. Public transport is accessible
Se hospedó 2 noches en abril de 2019

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The location is good near to everything, Breakfast was okay if you like Jam with toast bring your own.
Se hospedó 2 noches en abril de 2019
Respuesta de Mabel B., el 17 abr. 2019
Dear Anonymous, Thank you for your sharing your review during your stay at Hotel St. Ellis. There is nothing more motivating than receiving feedback from our valued guests that inspires us to improve further. We hope for another opportunity of welcoming you back soon, as it would be a great pleasure to have you once again in Hotel St. Ellis. Sincerely, Mabel B.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hallway colors and the double door going out of elevator 😉
Se hospedó 1 noche en abril de 2019
Respuesta de Mabel B., el 17 abr. 2019
Dear Anonymous, Thank you for your sharing your review during your stay at Hotel St. Ellis. There is nothing more motivating than receiving feedback from our valued guests that inspires us to improve further. We hope for another opportunity of welcoming you back soon, as it would be a great pleasure to have you once again in Hotel St. Ellis. Sincerely, Mabel B.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Très bel établissement situé en centre ville, personnel attentifs à nos demandes
Se hospedó 2 noches en marzo de 2019
Respuesta de Mabel B., el 1 abr. 2019
Dear Anonymous, Thank you for your sharing your review during your stay at Hotel St. Ellis. There is nothing more motivating than receiving feedback from our valued guests that inspires us to improve further. We hope for another opportunity of welcoming you back soon, as it would be a great pleasure to have you once again in Hotel St. Ellis. Sincerely, Mabel B.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2019
Respuesta de Mabel B., el 1 abr. 2019
Dear Anonymous, Thank you for your sharing your review during your stay at Hotel St. Ellis. There is nothing more motivating than receiving feedback from our valued guests that inspires us to improve further. We hope for another opportunity of welcoming you back soon, as it would be a great pleasure to have you once again in Hotel St. Ellis. Sincerely, Mabel B.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly, accomodating. Should need to include good breakfast choices
Se hospedó 1 noche en febrero de 2019
Respuesta de Mabel B., el 1 abr. 2019
Dear Anonymous, Thank you for your sharing your review during your stay at Hotel St. Ellis. There is nothing more motivating than receiving feedback from our valued guests that inspires us to improve further. We hope for another opportunity of welcoming you back soon, as it would be a great pleasure to have you once again in Hotel St. Ellis. Sincerely, Mabel

8/10 Bueno

Pula, Toronto, CA

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal
People's customer service are excellent. The hotel needs a lot of updating.
Se hospedó 11 noches en enero de 2019
Respuesta de Mabel B., el 1 abr. 2019
Dear Pula, Thank you for your sharing your review during your stay at Hotel St. Ellis. There is nothing more motivating than receiving feedback from our valued guests that inspires us to improve further. We hope for another opportunity of welcoming you back soon, as it would be a great pleasure to have you once again in Hotel St. Ellis. Sincerely, Mabel

10/10 Excelente

Cliente verificado

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very beautiful hotel and the staff are excellent. Buffet breakfast is so good. Definitely will comeback again.
Se hospedó 1 noche en febrero de 2019
Respuesta de Mabel B., el 6 feb. 2019
Dear Anonymous, Thank you for your sharing your review during your stay at Hotel St. Ellis. There is nothing more motivating than receiving feedback from our valued guests that inspires us to improve further. We hope for another opportunity of welcoming you back soon, as it would be a great pleasure to have you once again in Hotel St. Ellis. Sincerely,

8/10 Bueno

Edwin, Singapore

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good ambience. Good service provided by staff. Had a good time at the hotel. The shuttle service provided is most appreciated. The
Se hospedó 5 noches en noviembre de 2018

4/10 Malo

SELVAM

Good to be a Motel.
For those with no expectations or just for the night it's ok but I'll give the hotel a 2 thumbs up and the breakfast was so bad as the dish were so cold.
Se hospedó 1 noche en octubre de 2018

2/10 Terrible

James, Scotland

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Hi speed wi fi non existent, air conditioning too noisy, terrible smell of sewage on exiting and entering the hotel, view from the window was a wall two feet from the window, thankfully I will never stay there again, decor needs urgently refurbished
Se hospedó 5 noches en octubre de 2018
Respuesta de OM, el 25 oct. 2018
Dear James, Thank you for your review. We deeply regret the experience you had during your recent stay in our hotel and offer our sincere apology. We take all feedback seriously, and sincerely regret that we did not meet your expectations this time. Please be assured that your comments have been addressed with the appropriate team members to analyze the reported situation. Please contact me directly for future stays to ensure it exceeds your expectations. Yours sincerely, Gemma Apan Operations Manager