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Opiniones de Clarion Pointe Richmond North near University

2.5 out of 5
Clarion Pointe Richmond North near University
1751 Lexington Rd, Richmond, KY

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 292 de 564 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 159 de 564 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 63 de 564 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 33 de 564 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 17 de 564 opiniones" "

8.6/10

Limpieza

9.0/10

Servicio y personal

7.8/10

Servicios

8.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

RODOLFO

Se hospedó 1 noche en mayo de 2023
Respuesta de Betty J General Manager, el 20 jun. 2023
Thank you for being our guest. We apricate your feedback.

6/10 Aceptable

Jeremy

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Servicios
Alright hotel. Pretty straightforward, not much to it. Less expensive than other options.
Se hospedó 1 noche en mayo de 2024
Respuesta de Betty J General Manager, el 6 may. 2024
Dear Jeremy,Thank you for your feedback! We hope that you will visit in the near future to enjoy our wonderful outdoor pool.Kind regards,

8/10 Bueno

JEFFREY, Cartersville

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Dennis Robert

Se hospedó 1 noche en mayo de 2024
Respuesta de Betty J General Manager, el 6 may. 2024
Dear Dennis,Thank you for being a guest at the Clarion Pointe Hotel Richmond Ky. Please do visit with us again!Kind Regards,

10/10 Excelente

John

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Betty J General Manager, el 3 may. 2024
Dear John,We loved having you here!Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Pointe Richmond North near University.

10/10 Excelente

Catherine

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk attendant at check in was so nice, walking us outside to point out our room in the other building and she gave the BEST recommendation for dinner. We hope to book next week on our return
Se hospedó 1 noche en abril de 2024
Respuesta de Betty J General Manager, el 29 abr. 2024
Dear Catherine, Thank you for being our guest. Your compliment on our front desk attendant is appreciated.We hope to see you again soon.Best regards,

10/10 Excelente

Osamu

Le gustó: Limpieza, servicio y personal, servicios
設備は北米にしては標準的な整備状況。多少の不具合はあるものの何かが出来ないレベルではない。スタッフは親切。
Se hospedó 2 noches en abril de 2024
Respuesta de Betty J General Manager, el 29 abr. 2024
Dear Osamu,Thank you for your feedback! We appreciate your visit with us.Kind regards,

8/10 Bueno

Billy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Surprisingly clean, quiet & beyond adequate for the price. A great value for what you’d expect. Nice place!
Se hospedó 1 noche en abril de 2024
Respuesta de Betty J General Manager, el 29 abr. 2024
Dear Billy,We appreciate your response. Thank you for being our guest.Warm wishes,

6/10 Aceptable

Monique

Le gustó: Servicio y personal
I had read the reviews about hearing people talk later at night, and yes that is very true. I would recommend that you serve bread with the breakfast choice not just bangles . When we arrived staff clerk was very nice, polite and accommodating. The morning clerk didn’t even acknowledge with a smile or good morning. Asked if we were checking out .
Se hospedó 1 noche en abril de 2024
Respuesta de Betty J General Manager and staff, el 24 abr. 2024
Dear Monigue,Thank you for choosing to visit with us. I will be sharing your response with the staff so that we can better accommodate you and all our other guests better in the near future. Kind regards,

8/10 Bueno

Lynn

Viaje familiar
Le gustó: Limpieza y servicio y personal
Gal at front desk was nice. Pretty inexpensive, good for what we needed-just slept for 6 hours and left
Se hospedó 1 noche en abril de 2024
Respuesta de Betty J General Manager, el 24 abr. 2024
Dear Lyn,Thank you for choosing to stay with us. We are glad that we were able to fulfill your needs.Please visit with us again.Kind regards,

8/10 Bueno

Matthew

Le gustó: Limpieza y servicio y personal
I must say, for the price this was a very nice stay. The bed was actually more comfortable than the one we had stayed at for three nights prior at a Hampton Inn. The hotel is a bit dated, but still had things like USB charging ports for today's tech. The shower was also better than the Hampton Inn we had stayed at, as the shower head was a SPEAKMAN and at a functional height. The breakfast could have been more robust, but to even have 'breakfast' for the price is a plus. We will likely stay again the next time we are in Richmond.
Se hospedó 1 noche en abril de 2024
Respuesta de Betty J General Manager and staff, el 24 abr. 2024
Dear Mathew.The staff and I were overjoyed as I read them your feedback. Your response to the survey is motivation to us,Thank you for being our guest and you are so deeply appreciated.Warm wishes,

6/10 Aceptable

jami

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
THE BED WAS THE BEST PART OF OUR STAY
Se hospedó 1 noche en abril de 2024
Respuesta de Betty J General Manager, el 24 abr. 2024
Dear Jamie.Please to know that you had a night of relaxation in our top tier Choice hotel beds.Thank you for choosing to stay with us here at the Clarion Pointe Hotel Richmond KY near the University. We loved having you here. We sure hope to see you again soon.Kind Regards,

8/10 Bueno

Michael

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Very clean in lobby, dining area and the room. Staff very friendly and helpful.
Se hospedó 1 noche en abril de 2024
Respuesta de Betty J General Manager, el 24 abr. 2024
Dear Michael,We appreciate your compliments.Thank you for choosing to stay with us here at the Clarion Pointe Hotel Richmond KY near the University. We loved having you here. We sure hope to see you again soon.Kind Regards,

4/10 Malo

Austin

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Water seemed like it took forever to warm up, as well as the fridge not being cold other than that safe and really clean but yeah it sucks our drinks will not stay cold
Se hospedó 1 noche en abril de 2024
Respuesta de Betty J General Manager, el 24 abr. 2024
Dear Austin,I do apologize for your refrigerator issues. Had you called the front desk all your issues would have been dealt with.I sure hope that you do give us another chance to make your next visit a more ppleasant one.best wishes,

4/10 Malo

Kelly

Checkin was awful because of a problem with Expedia communication to the hotel. We had to wait 20 minutes when I had already paid Expedia
Se hospedó 1 noche en abril de 2024
Respuesta de Betty J General Manager and staff, el 24 abr. 2024
Dear Kelly,We do apologize for your Expedia issues. We are working closely with them to assure we limit the check ins issues for the near future. Thank you for your patience while we figured that our for you. Please visit again soon.Sincerely,

8/10 Bueno

Kellie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff
Se hospedó 1 noche en abril de 2024
Respuesta de Betty J General Manager, el 24 abr. 2024
Dear Kellie,Thank you for choosing to stay with us here at the Clarion Pointe Hotel Richmond KY near the University. e loved having you here. We sure hope to see you again soon.Kind Regards,

8/10 Bueno

Nicole

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean rooms and friendly staff
Se hospedó 1 noche en abril de 2024
Respuesta de Betty J General Manager, el 17 abr. 2024
Dear Nicole,Thank you for your recent visit to the Clarion Pointe Richmond KY near the University. We love having you here.Kind regard,

2/10 Terrible

Katherine

Se hospedó 3 noches en abril de 2024
Respuesta de Betty J General Manager, el 3 may. 2024
Dear Katherine,Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Pointe Richmond North near University.Warm wishes,

10/10 Excelente

John, ALLIGATOR POINT

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean. Easy to get food. Towels real nice
Se hospedó 1 noche en abril de 2024
Respuesta de Betty J General Manager, el 12 abr. 2024
Thank you, John, for choosing to stay with us here at the Clarion Pointe hotel in Richmond ky.Please do visit with us again soon. We love having here.Kind Regards,

10/10 Excelente

Austin

Se hospedó 1 noche en abril de 2024
Respuesta de Betty J General Manager, el 29 abr. 2024
Thank you, Austin, for being a wonderful guest with us.Kind regards,

8/10 Bueno

Dennis, Thamesford

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast could have been better.
Se hospedó 1 noche en abril de 2024
Respuesta de Betty J General Manager, el 12 abr. 2024
Dear Dennis,Thank you for your feedback. Your opinion means a great deal to us. Sincerely,

10/10 Excelente

Ty

Se hospedó 1 noche en marzo de 2024
Respuesta de Betty J General Manager, el 24 abr. 2024
Dear Ty,Thank you for choosing to stay with us here at the Clarion Pointe Hotel Richmond KY near the University. e loved having you here. We sure hope to see you again soon.Kind Regards,

10/10 Excelente

Phillip

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Very good price, friendly staff and easy to find.
Se hospedó 1 noche en marzo de 2024
Respuesta de Betty J General Manager, el 3 abr. 2024
Dear Phillip,Thank you for Choosing to visit with us at the Clarion Pointe Hotel Richmond Ky.

8/10 Bueno

Alyssa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We had a wonderful stay. Quiet and clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Betty J General Manager, el 3 abr. 2024
Dear Alyssa,Thank you for Choosing to visit with us at the Clarion Pointe Hotel Richmond Ky.

6/10 Aceptable

Rebecca

Viaje familiar
Le gustó: Servicio y personal
Property was fine, room was clean and it was a quiet hotel. Common areas could have been cleaner and better maintained.
Se hospedó 1 noche en marzo de 2024
Respuesta de Betty J General Manager, el 3 abr. 2024
Dear Rebecca,Your opinion means a lot to us. Thank you for Choosing to visit with us at the Clarion Pointe Hotel Richmond Ky.

8/10 Bueno

Douglas

Viaje en pareja
Le gustó: Limpieza y servicio y personal
far enough from main highway to be quiet . clean bed was comfortable. Breakfast not too exciting but gets you on your way.
Se hospedó 1 noche en marzo de 2024
Respuesta de Betty J General Manager, el 27 mar. 2024
Thank you, Douglas, for choosing to stay us. We loved having you visit with us.Kind regards,

8/10 Bueno

Austin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great looking hotel, very clean only flaw is it took a while for water to get hot in the shower I’m taking 10 minutes or so and there was loud sound the toilet would make but you close the door and it wouldn’t bother you
Se hospedó 1 noche en marzo de 2024
Respuesta de Betty J General Manager, el 27 mar. 2024
Dear Austin,Our apologies for you loud toilet. Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Pointe Richmond North near University.

10/10 Excelente

Megan

Rachel was amazing! So friendly and made us feel so welcome! Especially with my littles running around
Se hospedó 1 noche en marzo de 2024
Respuesta de Betty J General Manager, el 27 mar. 2024
Dear Megan, Thank you for recognizing the kindness of RachaelI will passed feedback to her to let her know how wonderful she is,Sincerely,

10/10 Excelente

Melody

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone is very nice and knowledgeable about the area and the University. The beds are firm and comfortable and i slept great. The inside and outside are clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Betty J General Manager, el 27 mar. 2024
Dear Melody.Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Pointe Richmond North near University. You are truly valued. Best wishes,

10/10 Excelente

Larry

Se hospedó 1 noche en marzo de 2024
Respuesta de Betty J General Manager, el 12 abr. 2024
Dear Larry,Thank you for choosing to stay with us here at the Clarion Pointe Hotel Richmond Ky. We love having you here.Kind Regards,

10/10 Excelente

Lana

Viaje de negocios
Clean room. Very nice staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Betty J General Manager and staff, el 27 mar. 2024
Dear Lana,Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Pointe Richmond North near University. Best wishes,

8/10 Bueno

Heather

Viaje familiar
The staff was so friendly and helpful. The room was clean and the bed was comfortable.
Se hospedó 2 noches en marzo de 2024
Respuesta de Betty J General Manager and staff, el 27 mar. 2024
Dear Heather, We are pleased that our bed felt comfortable to you. We also that you for you kind compliment on our staff,We sure hope that you visit again soon!

8/10 Bueno

Julaine

Le gustó: Limpieza y servicio y personal
Great stay for the cost. Friendly staff!
Se hospedó 1 noche en marzo de 2024
Respuesta de Betty J General Manager, el 27 mar. 2024
Dear Julie,Thank you for your compliment on our staff.Sincerely,

10/10 Excelente

Sandra

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything you'd expect in a hotel. No unpleasant surprises.
Se hospedó 1 noche en marzo de 2024
Respuesta de Betty J General Manager, el 27 mar. 2024
Thank you for choosing to stay with us;We hope to see you again in the near future!kind regards,

10/10 Excelente

Tracy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a Excellent three night stay. Thank you
Se hospedó 3 noches en marzo de 2024
Respuesta de Betty J General Manager, el 15 mar. 2024
Dear Tracy,Thank you for choosing to stay with us. We are pleased that you had a excellent visit here.We hope to see you again in the upcoming future.Warm wishes,

6/10 Aceptable

John

Viaje familiar
Clean and comfortable, however we were not able to shower one morning due to no hot water after waiting 10 minutes for it to heat up. Nothing was explained to us in regards to breakfast at arrival.
Se hospedó 2 noches en marzo de 2024
Respuesta de Betty J General Manager, el 15 mar. 2024
Dear John,We send our deepest apologies for your hope water issues.Front desk staff should always explain breakfast hours to our guest. I will share this feedback with them to assure this mistake doesn't happen again. Thank you for being our guest!

4/10 Malo

Lisa

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Walked into the bathroom and my shoes stuck to the floor. Had to put a towel on the floor. The fan in the bathroom sounded like an airplane. Tub looked dirty. Didn’t even shower.
Se hospedó 1 noche en marzo de 2024
Respuesta de Betty J General Manager, el 15 mar. 2024
Dear Lisa,Allow me to apologize for you unpleasant experience with us. I have share for concerns with my staff and will be taking measures to make sure that this doesn't happen in the near future. I appreciate your response to the online survey.Again our deepest apologies. Knd regards,

10/10 Excelente

Denise

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff. Perfect location close to the school and town
Se hospedó 1 noche en marzo de 2024
Respuesta de Betty J General Manager and staff, el 6 mar. 2024
Thank you for your feedback, Denise, We look forward to your next visit.Warm wishes,

6/10 Aceptable

Jason

Viaje familiar con niños
Le gustó: Servicio y personal
Upon arrival, we were greeted by Josh. He was very welcoming and took care of us quickly. Once we got to the room, our toilet didnt flush properly, the carpets needed some cleaning and our door had a huge gap at the top where our whole hand could fit through. Josh was very apologetic and quickly offered to have us switch rooms. The second room was much better, with comfy beds.
Se hospedó 1 noche en marzo de 2024
Respuesta de Betty J General Manager, el 6 mar. 2024
Dear Jason, I do apologize for your room inconvenience. I am happy to know that Josh took great care of you. Thank you for being our guest. We hope to see you again real soon.Kind regards,

6/10 Aceptable

Jolene

Viaje en pareja
Le gustó: Servicio y personal
Hotel was okay, convenient to highway, very friendly staff, clean bed and towels. Bathroom, however, is very small and outdated. Ceiling tile had water damage. Toilet is old and lower in stance for those who may prefer a higher height. Breakfast had nice selection.
Se hospedó 1 noche en marzo de 2024
Respuesta de Betty J General Manager, el 6 mar. 2024
Dear Jolene,We send our deepest apologies for any inconvenience that you may have occurred. I shared your feedback with the maintenance department and they are correcting all issues. We sure hope that you will visit with us again in the upcoming year.

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Terrific value for the money.
Se hospedó 1 noche en febrero de 2024
Respuesta de Betty J General Manager, el 6 mar. 2024
Thank you for being guest here at the Clarion Pointe hotel Richmond near the University!Kind regards,

10/10 Excelente

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Low key easy in and out motel with very friendly and professional staff. I nearly live in hotels and for the price and area this is a great place to stay
Se hospedó 1 noche en febrero de 2024
Respuesta de Betty J General Manager, el 28 feb. 2024
Dear David ,Thank you for being our guest at the Clarion Pointe Hotel Richmond ky. We appreciate your kind words. We look forward to your next visit.

6/10 Aceptable

Todd, Caledonia

Le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de Betty J General Manager, el 28 feb. 2024
Dear Todd, Thank you for being our guest!Kind regards,

10/10 Excelente

Margie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was very clean and the staff was exceptional!
Se hospedó 1 noche en febrero de 2024
Respuesta de Betty J General Manager, el 28 feb. 2024
Dear Margie,Thank you for choosing to stay with us. Please visit with us again in the near futureKind regards,.

4/10 Malo

Daniel

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Black water stuff came out of the faucet when turned on. Apparently there was some leak that had been fixed and caused this. No hot water and the tub was unsafe, felt like I was going to fall through it. Staff was nice but will never stay here again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Betty J General Manager, el 11 feb. 2024
Dear Daniel,My deepest apologies again. That was totally unacceptable and out of my control. I do thank you for being our guest and wish that I could one day in the future get the chance to make your next visit with us a more accommodating one.kind regards,

10/10 Excelente

Rebecca

Se hospedó 1 noche en febrero de 2024
Respuesta de Betty J General Manager, el 3 abr. 2024
Thank you for Choosing to visit with us at the Clarion Pointe Hotel Richmond Ky.

10/10 Excelente

Peggy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The desk staff are very friendly. The room was clean and warm when we arrived. We will stay again on our next drip south.
Se hospedó 1 noche en febrero de 2024
Respuesta de Betty J General Manager, el 7 feb. 2024
Dear Peggy,Thank you for being our guest. The staff and I appreciate your wonderful compliments.We look forward to your next visit.Kind regards,

10/10 Excelente

Michael

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Betty & desk staff were terrific.Accomodations were perfect for our overnight needs. We will be returning. Mike & Joan
Se hospedó 1 noche en enero de 2024
Respuesta de Betty J General Manager, el 7 feb. 2024
Dear Mike& Joan,We loved having you visit with us. Thank you for being awesome guest. We look forward to you visiting we us again.Be safe and warm wishes,

8/10 Bueno

Linda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Betty J General Manager, el 23 ene. 2024
Thank you, Linda, for visiting with us here at the Clarion pointe Hotel Richmond near the University!Best regards,

8/10 Bueno

ROSALDINA

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place however the TV is very complex to figure it out. I wish it was more basic to have access to stream channels or more variety of TV channels.
Se hospedó 2 noches en enero de 2024
Respuesta de Betty J General Manager, el 23 ene. 2024
Dear Rosalidina, Thank you for responding to the online survey. I do apologize for the TV complexity that you experienced. Our front desk staff was there to assist you with any question or help you may have needed.We also loved having you visit with us.Sincerely,