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Opiniones de Comfort Inn Virginia Horse Center

2.5 out of 5
Comfort Inn Virginia Horse Center
62 Comfort Way, Lexington, VA

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 256 de 602 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 225 de 602 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 73 de 602 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 27 de 602 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 21 de 602 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

8.0/10

Servicios

8.0/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad

8/10 Bueno

jason

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
fair value, nothing great, nothing bad... However, IMO beds were too soft
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Carol

Viaje familiar
Le gustó: Servicios
It was difficult to find, no sign at the road. The staff was great. Quiet and restful. Breakfast was hot and plentiful in choices. Would stay again.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Raymond

Le gustó: Limpieza
That’s it
Se hospedó 2 noches en mayo de 2024
Respuesta de Front Desk Manager, el 8 may. 2024
Thank you for taking a moment to share your experience with us. We’re glad to hear that you were pleased with our service. We hope you’ll visit us again soon.Safe Travels

4/10 Malo

Brianna

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The pool was out of service and it was why we decided to spend $40 a night than other similar properties. The first room we were given smelled very strongly of wet dog. We have a dog (although he didn’t travel with us) but even with that said the smell in the room was out of control. The second room was fine but with the pool being closed we were annoyed at having spent the extra $ for nothing. Pool and facilities were older and smaller than the pictures made them appear.
Se hospedó 1 noche en mayo de 2024
Respuesta de Front Desk Manager, el 8 may. 2024
Thank you for sharing your feedback about your stay. We apologize for the inconvenience you experienced during your stay. We are currently updating our pool to ensure a more enjoyable experience for our guests. We hope that you will give us another opportunity to provide you with an improved stay. Warm regards.

10/10 Excelente

Kristie

Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Jeffrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Front Desk Manager, el 8 may. 2024
Thank for choosing to stay with us. We look forward to welcoming you back next time.Safe Travels

10/10 Excelente

Kenneth

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Angela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk Manager, el 7 may. 2024
Thank for staying with us while you were in town. Please come back again next time.Safe Travels

6/10 Aceptable

Craig

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Everything was fine. The reason why I picked this hotel was the pool. The receptionist informed us that the pool was out of service. I then asked for a discount on our stay which didn’t happen. I believe that they should not have been able to advertise the pool if it’s not available.
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk Manager, el 26 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay. We sorry about the pool being closed, the maintenance is taking longer than planned, but we are working on it the get it open as soon as possible.

8/10 Bueno

Harriette, Stuart

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms were very clean and quiet. The staff was competent, though not particularly welcoming! The breakfast felt a little crowded, as the bus load of high school students pretty much dominated the waffle maker. But the food was ok for a breakfast buffet. It was a fine place to stay for our reunion hotel!
Se hospedó 2 noches en abril de 2024
Respuesta de Front Desk Manager, el 26 abr. 2024
Thank you for staying with us while you were in town. I hope you enjoyed your stay. Safe Travels

6/10 Aceptable

karen

The breakfast area was way too small for number of guests. But..The breakfast staff went above and beyond to keep food out and help when needed. I was so grateful as I had a recent broken arm. I would give breakfast crew 6 stars!
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk Manager, el 26 abr. 2024
We would like to thank you for taking the time to complete our online survey about your recent stay. I'm glad that you were assist you for our staff.

10/10 Excelente

Yuri

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk Manager, el 22 abr. 2024
Thank you for staying with us. We hope will see you next time you are in town.Safe Travels

6/10 Aceptable

Gregg

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios
Pool was closed, and you have to drive to another hotel to use their pool
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk Manager, el 26 abr. 2024
I am sorry you were not able to use the pool. The pool is under maintenance in order to provide a better experience to our guests. I hope you can visit us again and see the new improvements we made it.

6/10 Aceptable

Kim, Chesapeake

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The staff was very friendly. I had to wait 20 minutes to check in no one at front desk. The pool was closed for entire trip. There was trash in our room when we got there
Se hospedó 2 noches en abril de 2024
Respuesta de Front Desk Manager, el 26 abr. 2024
I am sorry you were not able to use the pool. The pool is under maintenance in order to provide a better experience to our guests. I hope you can visit us again and see the new improvements we made it.

10/10 Excelente

Amanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very friendly and accommodate our needs.
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk Manager, el 6 abr. 2024
We are always glad to hear from our guests Thank you for choosing to stay with us. I will be sure to share this with our staff.

10/10 Excelente

Baburaj

Le gustó: Servicio y personal y condiciones de la propiedad
The room was kept clean and the staff who served bf were really friendly.
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Desk Manager, el 28 mar. 2024
Thank you for staying with us. Your compliments will be shared with our team. It is always a pleasure to receive positive feedback.

10/10 Excelente

patrick

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place, great location.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Manager, el 28 mar. 2024
Thank you for choosing to stay with us. We glad to hear you enjoyed your stay.

6/10 Aceptable

Stephanie

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Needs updating, receptionist not very interested in my arrival, dirty laundry bin outside my door, outside doors not locked at dusk.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Manager, el 6 abr. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with stay. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excelente

Lesley

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had an excellent stay here. The room was clean, nice size, carpet new, heat & air worked well, and furniture allowed me to do my work. Everything was operable in the room. Frankly, I stayed in 2 other hotels nearby in prior visits and their accommodations were very poor. I highly recommend your stay at this hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Manager, el 6 abr. 2024
We were glad to see you and hope you had a good time. I am pleased to see that you enjoyed your stay. We look forward to serving you again in the near future.

10/10 Excelente

Barbara

Very nice. Comfortable beds.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Manager, el 3 abr. 2024
Thank you for staying withs us. I'm glad do you enjoyed sleeping on our beds. Safe Travels

10/10 Excelente

Christina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Secluded
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Manager, el 28 mar. 2024
Thank you for choosing to stay with us. We hope you enjoyed your stay. Safe Travels

10/10 Excelente

Linda

Viaje de negocios
Convenient to where I was working
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Desk Manager, el 18 mar. 2024
Thank you for staying with us. I hope you enjoyed your stay, and we are looking forward to seeing you again. Safe Travels

8/10 Bueno

Tim, Ashland

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
For a budget hotel, this place was convenient, clean and had nice appointments, like a great shower and soft fluffy towels. Staff was nice as well.
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Desk Manager, el 12 mar. 2024
Thank you for taking the time to respond our online survey. I have shared your comments with our staff. We are pleased that you enjoyed your stay with us.

10/10 Excelente

Kayla

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Manager, el 12 mar. 2024
Thank you for taking the time to complete our online survey regarding your recent stay. We hope you enjoyed your stay with us. See you next time. Safe Travels

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk Manager, el 12 mar. 2024
Thank you for choosing to stay with us. We hope you enjoyed your stay and hope you will see you again. Safe Travels

10/10 Excelente

Judy

Le gustó: Condiciones de la propiedad
Friendly service
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk Manager, el 29 feb. 2024
Thank you for taking the time to fill out our online survey with positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are looking forward to seeing you the next time you are in town.

10/10 Excelente

Julie

Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk Manager, el 3 abr. 2024
Thank you for choosing to stay with us. Please come to see us next time you are in town. Safe Travels

10/10 Excelente

Anne

Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Manager, el 3 abr. 2024
Thank you for staying with us. I hope you enjoyed your stay. Safe Travels

10/10 Excelente

Jack

Le gustó: Limpieza, servicio y personal, servicios
Great staff
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Manager, el 26 ene. 2024
Thank you for taking time to respond our survey, I'm glad to hear that you enjoyed your stay, I'll share your feedback with my staff. I hope to see you again soon.Safe travels.

6/10 Aceptable

Bethany

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not a $25 pet charge as stated
Hotels. Com site said $25 per charge. That was- big determinant on my hotel choice as that’s the max I want to pay when I’m just stopping for one night on the road. G when I got there. I already prepaid non refundable she said it was $40. I said I saw $25 on the site. She said they changed it and couldn’t care less when I showed it and said she looked on the choice hotels website and they’d changed it there. Bed hard as a rock. Room clean though. Really confusing layout. Was constantly getting turned around and having a hard time finding the lobby and elevator next time I’ll stay elsewhere. Staunton comfort inn nicer and a $15 per charge.
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Manager, el 26 ene. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the pet fee. Please know that your feedback is highly appreciated, and we will be using this to ensure that situations like this won't happen again. We hope for an opportunity to properly host you in the future.

8/10 Bueno

Curran

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Manager, el 26 ene. 2024
Thank you for choosing to stay with us. I hope you enjoyed your stay. See you next time you are in Lexington.Safe travels.

10/10 Excelente

George

Viaje familiar
Le gustó: Servicios
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Manager, el 26 ene. 2024
Thank you for choosing to stay with us, I'm glad that you enjoyed your stay. please visit us next time you are in town.Safe travels

10/10 Excelente

Maurice

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Manager, el 26 ene. 2024
Thank you for staying with us while you were in Lexington. I hope to see you again soon.Safe Travels

2/10 Terrible

Kaitlyn

Viaje con mascota, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room smelled like pee. $40 extra for a pet is ridiculous, other places only charge 20/$25. Very old hotel and rooms not sanitarily cleaned
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk Manager, el 26 ene. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. The room is being deep clean. On the other hand, we are saddened to hear that your stay was less than pleasing due to the pet fee. We hope that you will reconsider staying with us next time so we can redeem ourselves and provide the quality you deserve.

10/10 Excelente

Carrie

Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk Manager, el 26 ene. 2024
Thank you for staying with us and for responding our feedback. I hope you enjoyed your stay with us.See you next time you are in town.Safe Travels

10/10 Excelente

Heinz

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk Manager, el 26 ene. 2024
Thank you for choosing to stay with us while you were in Lexington. I hope you enjoyed your stay. See you next time you are in town.Safe Travels.

8/10 Bueno

Kathy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Respuesta de Front Desk Manager, el 29 feb. 2024
Thank you for choosing to stay with us. We are pleased you enjoyed your stay. We hope you will come back and see us again next time you are in our town.

10/10 Excelente

Joel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Desk Manager, el 9 dic. 2023
Thank you for staying with us. We hope you enjoyed your stay. See you next time you are in the area.Safe Travels,

8/10 Bueno

Catherine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Comfortable beds; good breakfast
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk Manager, el 6 dic. 2023
Thank you choosing to stay with us. I'm glad that you enjoyed your stay and our breakfast. I hope to see you next time.Safe Travels

8/10 Bueno

Elissa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff were helpful and pleasant. The room was clean and the beds were comfortable. The hot breakfast had plenty of options, scrambled eggs, waffles, sausage, oatmeal, yogurt and cereal. It is dog friendly, but they charge extra for dogs.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Desk Manager, el 29 nov. 2023
Thank you for taking the time to write such an encouraging review. I have shared your comments with my staff. We are pleased that you enjoyed your stay with us. We have a flat fee for pets in general. I apologize if there was any confusion about this.

6/10 Aceptable

JACOB

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Property desperately needs an update, mattresses slept about as good as surplus army cots. Staff were ok
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Desk Manager, el 29 nov. 2023
I apologize for the inconvenience your encountered during your stay, Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excelente

Kathleen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Desk Manager, el 29 nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay. We hope you enjoyed your stay with us. See you next time.Safe Travels

10/10 Excelente

Mary

Le gustó: Servicio y personal
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Desk Manager, el 29 nov. 2023
We glad to see that you enjoyed your stay with us. Thank you for choosing us. We hope you come to stay with us again. Safe Travels

10/10 Excelente

William

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Desk Manager, el 29 nov. 2023
Thank you for staying with us. I hope you enjoyed your stay. See you next time you are in the area.Safe Travels

6/10 Aceptable

Anne Marie

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Dianne

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a bit of a hard time finding the little turn-off road to take me to the entrance! Otherwise, my stay was excellent.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Frank

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hard to find, staff efficient and friendly. Breakfast room too many chairs, quite crowded.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

kenneth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
good location, limited dining options
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
-
Coffee was not very good. Otherwise, the amenities were fine. Friendly front staff.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Front Desk Manager, el 6 nov. 2023
Thank you for choosing to stay with us and for your kind words. I will be sure to share them with the staff. We hope to see you again next time you are in Lexington.Safe Travels