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Opiniones de Pestana Cidadela Cascais - Pousada & Art District

5 out of 5
Pestana Cidadela Cascais - Pousada & Art District
Fortaleza Da Cidadela, Av. D. Carlos I, Cascais

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 283 de 420 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 98 de 420 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 26 de 420 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 8 de 420 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 420 opiniones" "

9.6/10

Limpieza

9.2/10

Servicio y personal

8.2/10

Servicios

9.2/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Mario

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2021
Respuesta de Marta E / Guest Services Manager, el 14 jun. 2021
Dear Mario, Thank you for your review about your last experience with us. Looking forward to welcome you here again. Regards

10/10 Excelente

Esther, Madrid

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfecto, exquisito y un personal inmejorable
Todo estupendo, perfecto. El personal del hotel te ayuda en todo momento. Nos facilitó entrada antes de la hora y taxi por un precio estupendo al aeropuerto. Muy simpáticos, agradables. Repetiré sin dudarlo.

10/10 Excelente

Mario, Ciudad de Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mejor opción en Cascais
Es la mejor opcion para quedarte en Cascais, el servicio es muy bueno y la ubicación del hotel es impresionante. Ademas el SPA y área de alberca es increíble.
Respuesta de Guest Service Manager, el 11 jun. 2016
Buenas Tardes Estimado Sr. Mario, El Pestana Cidadela Cascais, Pousada & Art District quisiera darle las gracias por su opinión. El logro de la calidad y la satisfacción de nuestros húespedes es nuestra meta diária. Estamos deseando darle la bienvenida en una proxima vez. Con un cordial saludo, Joana Soeiro Hotel Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Podía estar mejor
El hotel bien , solo unos comentarios , no tiene parking , y no te llevan el coche a el aparcamiento . Tienen q mejorar el detalle , es un hotel de 5 estrellas .

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sobresaliente
Exelente

10/10 Excelente

Carmen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Simplemente perfecto
Lo único es que el edredón olía un poco, supongo que al ser nuevo todavía huele mucho a las plumas ...

10/10 Excelente

Tod

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Both pools very nice Though access to outdoor pool quite a walk
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Sinan

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Overall good location. We had a room with the window to the Marina. Time by time the music was little bit loud so that you could here it in the room. Not a big problem but in case of a five star you would expect more comfort.
Se hospedó 4 noches en mayo de 2024

10/10 Excelente

Marianela

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
40 minute commuter train ride to Lisbon. Great option if you want to stay in a quieter place than Lisbon. Hotel is in an old citadel. Short walk to Cascais and dining.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Beverly

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent hotel we really enjoyed our stay thank you
Se hospedó 1 noche en marzo de 2024
Respuesta de Cidadela24, el 24 abr. 2024
Dear Mrs. Beverly, We were delighted to hear that your recent experience at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your time with us. Our team would like to thank you for your very kind feedback. We look forward to hosting you again soon at our hotel. Kind regards, Catarina Machado Guest Service

10/10 Excelente

Gracia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location plus amenities make this a perfect choice. Clean and safe. Plenty dining options inside the hotel and many more in the surrounding. Hotel breakfast buffet is amazing!
Se hospedó 2 noches en marzo de 2024
Respuesta de Cidadela23, el 27 mar. 2024
Dear Gracia,On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, Catarina Machado Guest Service

10/10 Excelente

Karen, Macclesfield

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent hotel in the museum quarter. All the best sights are within easy walking distance. Don’t miss the Palácio de Cidadela in the square, but tours are limited so you need to book. The hotel gave us a 24 hour museum voucher with access to 13 places, which included the Palácio. This will save you quite a lot of money, although you’ll need to prioritise! The staff were exceptionally friendly and helpful. Everything was delightfully well-run in an understated way. Super comfy beds, cleanliness impeccable and the best breakfasts in the dining room overlooking the marina! Very relaxing, we loved every minute.
Se hospedó 14 noches en febrero de 2024
Respuesta de Cidadela23, el 7 mar. 2024
Dear Mrs. Karen, We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Catarina Machado Guest Service

10/10 Excelente

Melissa, Westport

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was excellent!
Se hospedó 1 noche en febrero de 2024
Respuesta de Cidadela23, el 25 feb. 2024
Dear Mrs. Melissa,We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Catarina MachadoGuest Service

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Unmatched location
Best location in Cascais with views of the marina. Bed was very comfy and the room had everything we needed. The hotel layout is strange but that is due to the restrictions of the fort walls - it was a long walk to breakfast! But breakfast was good compared to other hotel breakfasts I’ve had in Portugal.
Se hospedó 6 noches en diciembre de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Dear Guest, We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Catarina MachadoGuest Service

10/10 Excelente

josif david

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sensacional
Se hospedó 1 noche en enero de 2024
Respuesta de Catarina Machado, el 25 ene. 2024
Dear Mr. David,On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Catarina MachadoGuest Service

6/10 Aceptable

Maria

Se hospedó 9 noches en diciembre de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Cara Sra. Maria,Em nome de toda a equipa do Pestana Cidadela Cascais, gostaríamos de agradecer-lhe pelo seu feedback.Recebemos com enorme prazer a notícia de que passou uma estadia agradável connosco e que ajudámos a criar boas recordações.Esperamos voltar a acolhê-la em breve no nosso hotel!Atenciosamente,Catarina MachadoGuest Service

10/10 Excelente

Sandro

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 9 noches en diciembre de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Caro Sr. Sandro, Em nome de toda a equipa do Pestana Cidadela Cascais, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes.Folgamos em saber que correspondemos às suas expetativas. Foi um verdadeiro prazer tê-lo como Hóspede e esperamos voltar a recebê-lo em breve no Pestana Cidadela Cascais.Cordialmente, Catarina MachadoGuest Service

10/10 Excelente

H A Tillmann

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Dear Mr. Tillmann,On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Catarina MachadoGuest Service

10/10 Excelente

Margarida

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Cara Sra. Margarida, Ficámos encantados em saber que a sua estadia recente no Pestana Cidadela Cascais foi muito agradável e muito apreciada. Em nome da equipa, gostaríamos de agradecer-lhe pelo seu amável feedback.Muito obrigado por ter escolhido o Pestana Cidadela Cascais para as suas férias. Esperamos voltar a acolhê-la em breve no nosso hotel.Cordialmente, Catarina MachadoGuest Service

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Dear Mr. Michael, Thank you for your feedback on your stay at Pestana Cidadela Cascais. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Cidadela Cascais, and we look forward to welcoming you again soon.Best regards,Catarina MachadoGuest Service

10/10 Excelente

Johannes

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wunderbar
Se hospedó 4 noches en octubre de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Dear Guest, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Cidadela Cascais.Kind regards, Catarina MachadoGuest Service

8/10 Bueno

Wayne

Se hospedó 2 noches en octubre de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Dear Guest, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Cidadela Cascais.Kind regards, Catarina MachadoGuest Service

10/10 Excelente

Jessica

Se hospedó 2 noches en octubre de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Cara Sra. Jéssica, Em nome de toda a equipa do Pestana Cidadela Cascais, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes.Folgamos em saber que correspondemos às suas expetativas. Foi um verdadeiro prazer tê-la como Hóspede e esperamos voltar a recebê-la em breve no Pestana Cidadela Cascais.Cordialmente, Catarina MachadoGuest Service

8/10 Bueno

Line

Le gustó: Servicio y personal y comodidad de las habitaciones
Fine, but….
Generally the stay was fine, great location, nice surroundings and fantastic breakfast. What was not so great was the red stained quilt (pictured) which apparently was OK for the hotel as nothing happened despite saying it directly to the receptionist. And as nothing happened I also sent a mail with no response at all.
Se hospedó 4 noches en octubre de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Dear Guest,On behalf of our entire team at Pestana Cidadela Cascais, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Cidadela Cascais. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Cidadela Cascais and regain your trust during your next visit.Warm regards, Catarina MachadoGuest Service

10/10 Excelente

Angel

Se hospedó 1 noche en octubre de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Dear Guest, On behalf of our entire team at Pestana Cidadela Cascais, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Cidadela Cascais.Best regards, Catarina MachadoGuest Service

8/10 Bueno

Randall

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A real unique hotel
My partner and I stayed 3 nights here as a base to visit Sintra. Overall we had a really pleasant stay. The property is built inside of an old fort and the different areas of the hotel are from various eras of construction - there is a small color coded map in the lobby that explains all of this. Honestly I think they downplay the history of the site and buildings, which is a bit of a shame. I would have loved if more info had been included in the room and around the property to explain some of the history. Most things you could want in Cascais are a short walk away and the galleries around the hotel courtyard were nice to visit. The breakfast buffet has a good selection to appeal to just about everyone but can be a little chaotic depending on the day and time. The pool is small and a bit of a challenge to find. Overall the signage around the property is a little lacking - it wasn't uncommon to see people getting lost trying to find their rooms.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Dear Mr. Randall,On behalf of our entire team at Pestana Cidadela Cascais, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Cidadela Cascais. At the same time, we would like to apologize for not fully meeting your expectations in some instances. It was a real pleasure for us to have you as our Guest, and we hope to have you back soon.Warm regards, Catarina MachadoGuest Service

10/10 Excelente

Kennah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The setting was like a dream; the dovetailing of very old and very new was seamless; service was top-notch; breakfast was a wonderful way to start the day--every day.
Se hospedó 5 noches en septiembre de 2023
Respuesta de Ana Rita Moura, el 26 sept. 2023
Dear Mr. Kennah,On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Ana Rita MouraGuest Service Manager

10/10 Excelente

michelle

Se hospedó 2 noches en septiembre de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Dear Mrs. Michelle,On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Catarina MachadoGuest Service

2/10 Terrible

John P

Se hospedó 8 noches en septiembre de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Dear Mr. John Thank you for taking the time to provide us with your feedback on your experience at Pestana Cidadela Cascais. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We would like to thank you for staying at Pestana Cidadela Cascais. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,Catarina MachadoGuest Service

10/10 Excelente

Pedro

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location is excellent, the fact that it's open to the public can sometimes be an issue. The staff are actually too "helpful" it's not easy to have a quiet moment in the room
Se hospedó 2 noches en agosto de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Dear Mr. Pedro,Thank you for your feedback on your stay at Pestana Cidadela Cascais. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Cidadela Cascais, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Cidadela Cascais

10/10 Excelente

Jonathan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en agosto de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Dear Mr. Jonathan,We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Catarina MachadoGuest Service

4/10 Malo

Christine

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal
Make sure you always use the safe in your room. We had two cards scammed from the room with no great response from hotel. It is a hotel in a great location
Se hospedó 7 noches en julio de 2023
Respuesta de ARM, el 22 ago. 2023
Dear Mrs. Christine, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. Nevertheless, the described episode was reported while with us and we have immediately responded and acted accordingly.We appreciate that you chose Pestana Cidadela Cascais for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Ana Rita MouraGuest Service Manager

10/10 Excelente

Patrick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful stay in the Artistic centre of Cascais.
Loved every moment, from driving under the archway into the courtyard; the setting of this hotel is phenomenal. The staff were so kind and giving. I loved everything about my stay at Pestana Cidadela Cascais. I'll be back.
Se hospedó 5 noches en agosto de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Dear Mr. Patrick,We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Cidadela Cascais

10/10 Excelente

Caroline

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en julio de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Dear Mrs. Caroline,Thank you for your feedback on your stay at Pestana Cidadela Cascais. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Cidadela Cascais, and we look forward to welcoming you again soon.Best regards, Catarina MachadoGuest Service

10/10 Excelente

Sérgio

Se hospedó 1 noche en julio de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Estimado Sr. Sérgio,Em nome de toda a equipa do Pestana Cidadela Cascais, gostaríamos de agradecer-lhe pelo seu feedback.Recebemos com enorme prazer a notícia de que passou uma estadia agradável connosco e que ajudámos a criar boas recordações.Esperamos voltar a acolhê-lo em breve no nosso hotel!Atenciosamente, Catarina MachadoGuest Service

10/10 Excelente

Aura

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Great accommodations! And espectacular setting!
Se hospedó 2 noches en julio de 2023
Respuesta de Iride Pansera Pestana Guest Service Assistant , el 11 ago. 2023
Dear Mrs. Aura,On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We were also so glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.Thank you for your stay and we look forward to hosting you again soon at our hotel!Warm regards,Iride PanseraGuest Service Assistant Pestana Cidadela Cascais - Pousada & Arts District

10/10 Excelente

Megan

Le gustó: Servicio y personal
Se hospedó 7 noches en julio de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Dear Mrs. Megan,We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Catarina MachadoGuest Service

10/10 Excelente

Yan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en julio de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Dear Mr. Yan,On behalf of our entire team at Pestana Cidadela Cascais, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Cidadela Cascais.Best regards, Catarina MachadoGuest Service

4/10 Malo

Lorraine

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ants in my room.
The room had ants in it. The hot food was cold. The room should have been described as a down-floor room with people walking past which meant the curtain had to be closed all the time.
Se hospedó 3 noches en julio de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Dear Mrs. Lorraine,We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologize for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered.Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana Cidadela Cascais.Kind regards, Catarina MachadoGuest Service

8/10 Bueno

Elizabeth

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The setting of the property in the old fort is absolutely beautiful. There sre wonderful sculptures and slightly crazy artwork wherever you look.
Se hospedó 3 noches en julio de 2023
Respuesta de ARM, el 16 ago. 2023
Dear Mrs. Elizabeth, We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Ana Rita MouraGuest Service Manager

6/10 Aceptable

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
While the hotel is in a beautiful, historic location, with a great outdoor pool, I am rating it on the basis of it (and its price point) being 5 stars. The pros: - location - outdoor pool - rooms were clean and comfortable - pool staff were great (as were breakfast servers) - breakfast was decent - apart from when the couple next to us proceeded to take 10 hard boiled eggs and eat them with all the grace of the Cookie Monster (not the hotels fault I know. Was just something I wanted to share). Good job I didn't want a hard boiled egg that morning The cons: - never got a call to say our room was ready (picky and we understand they are busy, but still, it's easy) - rooms were really, really weirdly designed: ---the doors to the patio opened from the middle, and the wrong way, like they had been put on back to front (not a big deal, we just looked in a mirror to open them) ---limited space in the bathroom - seriously, I kept accidentally phoning the front desk with the bathroom phone every time I wanted a wipe (i.e. zero space) ---no extraction fan ---no iron (do I care if I am a little wrinkled? No. Does my wife...! Seems a basic necessity. Again - this is all on the basis of it being 5-star, it's not fussiness or unreasonable expectations on our part. I've stayed in 1 star to 5 star places and unfortunately this is closer to 3.5. Finally - the bars were non-existent. The reception bar closed at 7pm and resembled a co-working space, or funeral waiting room. Upstairs, empty!
Se hospedó 5 noches en julio de 2023
Respuesta de ARM, el 16 ago. 2023
Dear Mr. David, We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests. We would like to apologize for any inconvenience caused during your stay. We are sorry that our team did not meet your expectations. We hope that, nonetheless, your experience was positive. Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel.Kind regards, Ana Rita MouraGuest Service Manager

10/10 Excelente

Caroline

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Really enjoyed our stay
Se hospedó 7 noches en julio de 2023
Respuesta de Iride Pansera Pestana Guest Service Assistant , el 15 jul. 2023
Dear Mrs. Caroline, We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Iride PanseraGuest Service AssistantPestana Cidadela Cascais - Pousada & Arts District

10/10 Excelente

Olwen

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Nice pleasant stay
The weather was good, the hotel ideally located and peaceful, the room was hit and miss with the cleaning and towel changes and some days didn't get done until the evening. We had a lovely holiday and I would recommend the hotel and Cascais.
Se hospedó 5 noches en julio de 2023
Respuesta de Iride Pansera Pestana Guest Service Assistant , el 16 jul. 2023
Dear Mr. Olwen, We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards,Iride PanseraGuest Service Assistant Pestana Cidadela Cascais - Pousada & Arts District

8/10 Bueno

Talitha

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great hotel
Se hospedó 2 noches en julio de 2023
Respuesta de Iride Pansera Pestana Guest Service Assistant , el 12 jul. 2023
Dear Mrs. Talitha, We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Warmest regards, Iride PanseraGuest Service Assistant Pestana Cidadela Cascais - Pousada & Arts District

8/10 Bueno

Istvan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Dear Guest,On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Catarina MachadoGuest Service

10/10 Excelente

Hector

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect place for Cascais
Very nice hotel in a great location. We got upgraded to a suite as the reservation stated and the room was immaculate. Breakfast was incredible.
Se hospedó 3 noches en junio de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Dear Mr. Hector,On behalf of our entire team at Pestana Cidadela Cascais, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Cidadela Cascais.Best regards, Catarina MachadoGuest Service

10/10 Excelente

Joanne

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovely hotel. Not too far from the train station and a short walk to a variety of nice restaurants in the marina area.
Se hospedó 1 noche en junio de 2023
Respuesta de Catarina Machado, el 25 ene. 2024
Dear Mrs. Joanne,We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Cidadela Cascais.Kind regards, Catarina MachadoGuest Service

10/10 Excelente

Daria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en junio de 2023
Respuesta de Catarina Machado, el 27 ene. 2024
Cara Sra. Daria,Ficámos encantados em saber que a sua estadia recente no Pestana Cidadela Cascais foi muito agradável e muito apreciada. Em nome da equipa, gostaríamos de agradecer-lhe pelo seu amável feedback.Muito obrigado por ter escolhido o Pestana Cidadela Cascais para as suas férias. Esperamos voltar a acolhê-lo(a) em breve no nosso hotel.Cordialmente, A Equipa do Pestana Cidadela Cascais

8/10 Bueno

Alexandre

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The building and conversion to a hotel is beautifully done, the bar area lacked atmosphere and a view ! Breakfast room was lovely as was the breakfast…. excellent selection
Se hospedó 3 noches en junio de 2023
Respuesta de Iride Pansera Pestana Guest Service Assistant , el 15 jun. 2023
Dear Mr. Alexandre, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.All the Maristella kitchen brigade would like to thank you too, for your kind feedback. As a matter of fact, our Maristella restaurant offers a daily buffet that includes a wide variety of freshly cooked sweet and savory dishes, along with a selection of fresh fruits, juices, and even gluten-free, vegetarian, and vegan options, all prepared with passion and accuracy for satisfying all our Guests' tastes. And the result of all brigade effort , we agree totally with you, it's utterly excellent !We thank you for your stay, and we look forward to welcoming you again soon at Pestana Cidadela Cascais.Kind regards, Iride PanseraGuest Service AssistantPestana Cidadela Cascais - Pousada & Arts District