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Opiniones de Holiday Inn Express & Suites Litchfield West, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Litchfield West, an IHG Hotel
4 Thunderbird Circle, Litchfield, IL

Opiniones

9.6

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 348 de 441 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 66 de 441 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 17 de 441 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 8 de 441 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 441 opiniones" "

9.8/10

Limpieza

9.6/10

Servicio y personal

9.4/10

Servicios

9.8/10

Condiciones de la propiedad

9.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Greg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very professional staff
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Timothy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s very nice facility
Se hospedó 1 noche en abril de 2024

10/10 Excelente

JoMarie

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and well kept
Se hospedó 2 noches en marzo de 2024
Respuesta de Chase, el 13 abr. 2024
Dear JoMarie,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service. It's something our staff strives for and takes pride in. We will be passing along your feedback to our crew. Thank you again for staying with us. We greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

10/10 Excelente

Kim

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very quick check in, front desk staff was efficient.
Se hospedó 1 noche en marzo de 2024
Respuesta de Chase, el 13 abr. 2024
Dear Kim,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service. It's something our staff strives for and takes pride in. We will be passing along your feedback to our crew. Thank you again for staying with us. We greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

10/10 Excelente

Ashley

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff who will go out of their way to make your stay great. Clean hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de Chase, el 13 abr. 2024
Dear Ashley,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service. It's something our staff strives for and takes pride in. We will be passing along your feedback to our crew. Thank you again for staying with us. We greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

10/10 Excelente

Mary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Chase, el 13 abr. 2024
Dear Mary,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service. It's something our staff strives for and takes pride in. We will be passing along your feedback to our crew. Thank you again for staying with us. We greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

10/10 Excelente

scott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Chase, el 13 abr. 2024
Dear scott,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service. It's something our staff strives for and takes pride in. We will be passing along your feedback to our crew. Thank you again for staying with us. We greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

6/10 Aceptable

Kim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Hard bed
Everything was great except the bed is too hard. My sciatica hurt all night.
Se hospedó 1 noche en febrero de 2024
Respuesta de Chase, el 13 abr. 2024
Dear Kim,Thank you so much for your review of our hotel. While we are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service, we regret to hear you found our beds so uncomfortable. We know a good night's sleep is the most important part of any stay, and as such we will be passing along your feedback to management. Thank you again for staying with us. As a member of the IHG Rewards Club, we greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

8/10 Bueno

Timothy

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Clean and nice
Se hospedó 1 noche en febrero de 2024
Respuesta de Chase, el 13 abr. 2024
Dear Timothy,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service. It's something our staff strives for and takes pride in. We will be passing along your feedback to our crew. Thank you again for staying with us. As a member of the IHG Rewards Club, we greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

10/10 Excelente

Clint

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel was nice & clean. Easy
Se hospedó 1 noche en enero de 2024
Respuesta de Chase, el 13 abr. 2024
Dear Clint,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service. It's something our staff strives for and takes pride in. We will be passing along your feedback to our crew. Thank you again for staying with us. As a member of the IHG Rewards Club, we greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

8/10 Bueno

Sungwan

Se hospedó 1 noche en enero de 2024
Respuesta de Chase, el 13 abr. 2024
Dear Sungwan,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service. It's something our staff strives for and takes pride in. We will be passing along your feedback to our crew. Thank you again for staying with us. We greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

10/10 Excelente

Douglas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were all friendly, accommodating and helpful. Breakfast was above average. Rooms were clean and comfortable.
Se hospedó 1 noche en enero de 2024
Respuesta de Chase, el 13 abr. 2024
Dear Douglas,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service. It's something our staff strives for and takes pride in. We will be passing along your feedback to our crew. Thank you again for staying with us. We greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

8/10 Bueno

Gloria

Viaje familiar
Le gustó: Condiciones de la propiedad
All great except bed and seating. Pillows too soft for my taste and mattress to firm for my taste.
Se hospedó 1 noche en enero de 2024
Respuesta de Chase, el 13 abr. 2024
Dear Gloria,Thank you so much for your review of our hotel. While we are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service, we regret to hear that you found our beds so uncomfortable. We will be passing along your feedback to our crew and management for consideration. Thank you again for staying with us. We greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

10/10 Excelente

Mike

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nicest hotel in Litchfield.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

dawn

Le gustó: Servicio y personal y comodidad de las habitaciones
Average
Room was nice but bed was very hard with pillows rather stiff and not comfortable. Hard to sleep on a slab. Breakfast was overcooked and cold. B/G were excellent. Good customer service in the dining area. She was lovely and helpful. Recommend upgrading mattresses and pillows.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chase, el 6 ene. 2024
Dear Dawn,We're so sorry to hear you had a disappointing experience with us during your stay. Mattress preferences certainly vary considerably from person to person, and we often hear that they are both far too firm and too soft. We regret to hear you were unable to get good night's sleep, as it's always a top priority. We'll be considering your feedback going forward. We also apologize for the poor dining experience. Overcooked and cold is never acceptable, and we'll be investigating thoroughly to determine the cause and what we can do to rectify our procedures so it isn't an issue going forward. We appreciate your feedback and your business. We hope to see you again and hope to meet your standards next time around. Thank you for your time and business.Sincerely,Chase, Front Desk Agent

10/10 Excelente

Ron

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk staff was amazing and a very clean and nice hotel! Has a little snack/beverage store and free breakfast!!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chase, el 6 ene. 2024
Dear Ron,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service. It's something our staff strives for and takes pride in. We will be passing along your feedback to our crew. They all work tremendously hard to maintain our high standards Thank you again for staying with us, we greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

4/10 Malo

Christopher

Se hospedó 2 noches en diciembre de 2023
Respuesta de Chase, el 6 ene. 2024
Dear Christopher,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service. It's something our staff strives for and takes pride in. We will be passing along your feedback to our crew. Thank you again for staying with us. We greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

6/10 Aceptable

Tara

Viaje de negocios
Comfortable with restaurants close by. Staff was friendly.
Respuesta de Chase, el 13 abr. 2024
Dear Tara,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service. It's something our staff strives for and takes pride in. We will be passing along your feedback to our crew. Thank you again for staying with us. We greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

10/10 Excelente

Judy/John

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Chase, el 8 dic. 2023
Dear Judy/John,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service. It's something our staff strives for and takes pride in. We will be passing along your feedback to our crew. Thank you again for staying with us, we greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

6/10 Aceptable

Gary

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Overall nice hotel. Good location, good eating options, plenty of parking. Lobby was clean. Staff was courteous and quick about checkin and checkout. Room was nice size, clean, king bed was comfortable. A/C and heat was great with wall control unit. Small Kuerig coffee maker in room. A couple of complaints though. When we entered the room, there was only a light switch for the entrance, no switch for the room. So we had to walk into a dark room as it was late to try and locate lights and switches. Bathroom fan was inoperable, in fact we were on the 4th floor and it was windy outside, so the flapper on the broken vent was flapping all night. Had to sleep with bathroom door closed. The bathroom door handle was very loose and almost falling off. The TV was great but the remote wasn’t working quite right. Couldn’t use the guide function or direct tune to the channels so all that worked was the channel up/down and volume. This would be 5 star if they would address the issues with this particular room. It was late annd Inwas too tired to complain so only mentioned these issues at checkout. All other reviews were great which is why I chose to stay here in the first place. Complaints aside, I would recommend it but just inspect the room before unpacking.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chase, el 8 dic. 2023
Dear Gary,We regret to hear that some maintenance issues diminished your stay with us. I believe I spoke to you that morning at check out, and I do appreciate you passing along the information on the loose handle to the bathroom and that the fan was not operating properly. We do attempt to ensure things like this are caught before it results in a negative experience for our valued guests, but, regrettably, it does happen sometimes. We're glad to hear you enjoyed you enjoyed your service from the desk agents and that the room was kept to our high standards of cleanliness. We appreciate and value the feedback, both good and bad, and hope your next stay with us is more to the satisfaction level we strive for.Sincerely,Chase, Front Desk Agent

10/10 Excelente

Greg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff very professional
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chase, el 8 dic. 2023
Dear Greg,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service. It's something our staff strives for and takes pride in. We will be passing along your feedback to our crew. Thank you again for staying with us, we greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

10/10 Excelente

Scott

Se hospedó 3 noches en noviembre de 2023
Respuesta de Chase, el 6 ene. 2024
Dear Scott,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service. It's something our staff strives for and takes pride in. We will be passing along your feedback to our crew. Thank you again for staying with us.We hope to see you again soon!Sincerely,Chase, Front Desk Agent

10/10 Excelente

Jon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice stay.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chase, el 8 dic. 2023
Dear Jon,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service. It's something our staff strives for and takes pride in. We will be passing along your feedback to our crew. Thank you again for staying with us, we greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

10/10 Excelente

Marjorie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff and clean accommodations.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Chase, el 8 dic. 2023
Dear Marjorie,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service. It's something our staff strives for and takes pride in. We will be passing along your feedback to our crew. Thank you again for staying with us, we greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

10/10 Excelente

Lori

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfy, Easy, Clean
The Litchfield Holiday Inn Express is the brand: Easy in, easy out, spotless, solid hot breakfast, comfortable sleep.
Se hospedó 1 noche en octubre de 2023
Respuesta de Chase, el 8 dic. 2023
Dear Lori,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service. It's something our staff strives for and takes pride in. We will be passing along your feedback to our crew. Thank you again for staying with us, we greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

10/10 Excelente

Rose

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful Stay Here
Was very impressed with how nice this hotel is. The check in clerk was extremely friendly and courteous. Loved how spotlessly clean the building, and our room was. The bed was comfortable and room very nice. Couldn’t have been more pleased with our stay!
Se hospedó 1 noche en octubre de 2023
Respuesta de Chase, el 8 dic. 2023
Dear Rose,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service. It's something our staff strives for and takes pride in. We will be passing along your feedback to our crew. Thank you again for staying with us, we greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

10/10 Excelente

Preston

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recommend
Great place to stay. Lots of food choices around and a WalMart within a mile. Breakfast was very good. Room was clean.
Se hospedó 1 noche en octubre de 2023
Respuesta de Chase, el 8 dic. 2023
Dear Preston,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service. It's something our staff strives for and takes pride in. We will be passing along your feedback to our crew. Thank you again for staying with us, we greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

10/10 Excelente

Greg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Chase, el 8 dic. 2023
Dear Greg,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service. It's something our staff strives for and takes pride in. We will be passing along your feedback to our crew. Thank you again for staying with us, we greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

8/10 Bueno

Douglas

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Chase, el 8 dic. 2023
Dear Douglas,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service. It's something our staff strives for and takes pride in. We will be passing along your feedback to our crew. Thank you again for staying with us, we greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

10/10 Excelente

Chris, Douglasville

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice newer property. Nice location off the highway and close to a Walmart
Se hospedó 1 noche en octubre de 2023
Respuesta de chase, el 8 dic. 2023
Dear Chris,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service. It's something our staff strives for and takes pride in. We will be passing along your feedback to our crew. Thank you again for staying with us, we greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

10/10 Excelente

Paul

Se hospedó 1 noche en octubre de 2023
Respuesta de Chase, el 8 dic. 2023
Dear Paul,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received exceptional service. It's something our staff strives for and takes pride in. We will be passing along your feedback to our crew. Thank you again for staying with us, we greatly appreciate your business. We hope to see you again soon!Sincerely,Chase, Front Desk Agent

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Timothy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff and management were extremely nice. I asked for a few extra towels, my family visited for the afternoon, and I received them without any questions. My son's family is young, and we took advantage of the indoor pool. They had a marvelous experience, and we were the only ones in the pool. No inconvenience for the other guests. Thanks for an really nice weekend.
Se hospedó 3 noches en septiembre de 2023

8/10 Bueno

Ramon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I could hear water draining loudly behind the wall while in bed in room 221.
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Jimmy

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Kenneth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and the staff was great
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Gina

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Jesse

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Overall the property was clean and we felt safe on our way back to Texas we decided to book last minute as we were concerned about being in a small town. Our issue was with the lady that was filling up the breakfast in the morning today Monday 9-4. We showed up alittle after 6am first she was so rude and did not acknowledge us when we arrived at least a hi or good morning but we witnessed her acknowledge everyone else who came in not sure if she was being selective or racially bias except we felt scolded when opening cinnamon rolls that was still covered. When she said I just opend that. Then it seemed like everything we touched she made it a point to go behind us and either push the serving utensils it just felt like a bother not the kind of experience I would expect from a small town definitely not that small town attitude that we are used to seeing.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Patricia

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Vickie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Scott

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy access and convenient.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Lee

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Steven W

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Martha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The breakfast area was very clean.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We have stayed there a few times and always will when we are in this area. This place has never disappointed us. Great place to stay.
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Tracey

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very friendly staff. We called ahead for an early check in and they were very accommodating.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Travis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff were friendly, the property and room was clean, and the elevator was the smoothest elevator I have ever ridden on.
Se hospedó 2 noches en junio de 2023

4/10 Malo

Jason

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The beds were rock hard, pillows had no support, the smoke detector light was brightly blinking all night. I was not able to sleep. I ended up going out and sleeping in my vehicle.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Kevin

Se hospedó 1 noche en mayo de 2023