Caja de seguridad en la habitación y escritorio

Opiniones de DoubleTree by Hilton Livermore, CA

4 out of 5
DoubleTree by Hilton Livermore, CA
720 Las Flores Rd, Livermore, CA

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 110 de 368 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 124 de 368 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 64 de 368 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 37 de 368 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 33 de 368 opiniones" "

7.8/10

Limpieza

7.8/10

Servicio y personal

6.8/10

Servicios

7.2/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Diana, Monterrey

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Habitación muy comoda, muy espaciosa y muy limpia! El lugar muy seguro. Volveremos en un futuro!! Muy recomendable
Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

Alberto

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bueno
Se hospedó 2 noches en septiembre de 2021
Respuesta de Sophia, CSR, el 5 oct. 2021
Hello, Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en agosto de 2019
Respuesta de GHMG Hotel Livermore, el 3 sept. 2019
Thank you for staying with us here at GHMG Hotel Livermore! We appreciate your feedback and hope to see you again soon!

8/10 Bueno

JESS

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nIce and quiet area
Se hospedó 1 noche en mayo de 2024
Respuesta de Doubletree Hilton Livermore, el 16 may. 2024
Thank you for your feedback, we here at Doubletree Hilton Livermore are working every day to ensure our guests are taken care of. Glad you enjoyed your stay. Hope to see you again!

10/10 Excelente

Karintha

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Joe

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was recently updated and a good nights sleep.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Joseph

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
10 STARS
I had a great stay at the renovated Doubletree in Livermore. The restaurant is nice and their bartender is awesome. I have no complaints. You have to run the warm water for a while and it will get hot. The bed was comfortable nice TV and brand new
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Sounthavy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Jeffrey

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was outstanding and rooms nicely appointed. Very nice stay.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Julie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Kristin

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

4/10 Malo

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Service deficiencies
Room was not properly stocked with toiletry items. While at the bar eating, I stepped over to the desk to request that they have someone deliver some supplies to the room. I was handed the items, which was quite inconvenient. This is the first hotel I have ever stayed in that didn't have a refrigerator. Newly remodeled but lacking in too many areas service-wise to warrant a repeat stay.
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 10 ene. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 Bueno

Helen

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I wasn't happy about not having a microwave or refrigerator
Se hospedó 1 noche en noviembre de 2023
Respuesta de Eduardo, el 16 dic. 2023
I'm sorry for the inconvenience of not having a refrigerator in the room during your stay. Our team is working on getting fridges in the rooms. I hope you choose to stay with us in the future.

2/10 Terrible

javier

Viaje de negocios
No le gustó: Servicio y personal y comodidad de las habitaciones
Never at this hotel again
I hadthe noisy room from the air condition and fan motors right outside of the room, front desk didn't help to get a different room, I just did sleep at all
Se hospedó 1 noche en octubre de 2023
Respuesta de Managment, el 15 nov. 2023
Javier,We are sorry you had a bad experience with the AC, we are working on to fix the problem. Thank you for your feedback and hope you will revisit our hotel again.

4/10 Malo

Annelise

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2022

2/10 Terrible

Juan

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
the hotel is on constructions not specified during booking the rooms, confusing to locate the office ,cables and construction debrief getting the elevator, one of my room missing toilet paper and dirty, for the price i pay i cut go to other hotel ready to accommodate safe and cleaner
Se hospedó 1 noche en abril de 2022

2/10 Terrible

MICHAEL

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
When we booked on-line we were never notified the property was under severe renovations. Expedia also told us we would receive a $50 credit, which we never received for the one night stay.
Se hospedó 3 noches en abril de 2022
Respuesta de Sophia CSR, el 2 may. 2022
Hi Michael, It is saddening for us to read about your recent experience with us. Please accept our apologies for the issues you encountered regarding your reservation. We are actively investigating your feedback with our management for prompt action. Hope to serve you better next time.

4/10 Malo

Carlos

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Shocking room
The place is under construction the rooms are old carpet a/c furniture old no room service same sheets and blankets pillow cases for 3 days the Samoan lady a night was very nice polite and very helpful try to make things better service was good personal .
Se hospedó 3 noches en abril de 2022
Respuesta de Sophia CSR, el 29 abr. 2022
Hi Carols, We are exceptionally thankful that you have honored our staff members with praiseworthy words. However, we apologize for the inconvenience faced by you regarding these issues. We are trying very hard to delight you with our facilities and services. We hope you'll stay with us again as we would love for you to experience everything that we have to offer.

10/10 Excelente

Chris

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2022
Respuesta de Sophia CSR, el 27 abr. 2022
Hi Chris, We are delighted to have provided you with suitable accommodation for your trip here. We are pleased to see this awesome 10-star rating, and we hope to welcome you back again before long.

4/10 Malo

Katerine

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Hotel was under construction and not sure if bedding was clean as It! Looked like it was made by a ten year old
Se hospedó 1 noche en abril de 2022
Respuesta de Sophia CSR, el 27 abr. 2022
Hi Katerine, Thank you for taking the time to share your feedback regarding your experience. We will share your feedback with the team for improvements. We value your business and appreciate you choosing us. Hope to have the chance to serve you again on your next visit.

6/10 Aceptable

Cliente verificado

Thanks.
Se hospedó 3 noches en abril de 2022

10/10 Excelente

James

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
great place to stay in Livermore. Currently under renovation so stayed in one of the not yet renovated rooms. Was in decent shape and have seen worse places for sure.They offer a take and go breakfast that was good but will have a breakfast room when renovated. can't wait to go back and stay when all work is done. Should be really nice
Se hospedó 1 noche en abril de 2022
Respuesta de Sophia CSR, el 19 abr. 2022
Hi James, We appreciate your wonderful feedback! It is always a delight to hear positive experiences from guests like you. Please visit us again soon!

8/10 Bueno

dariel

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was perfect for someone in the area on a business trip. Nothing special in terms of decor, but efficient and pleasant; everything runs smoothly. Lots of parking, quiet, ease of checking in and out. And it was clean enough. My only complaint is that the bedsheets had a bit of a musty odor. They looked clean, but they could have smelled fresher for it to receive a full rating. The room may just not have been used in awhile. I would stay again but would probably pack my own pillow!
Se hospedó 1 noche en abril de 2022
Respuesta de Sophia CSR, el 18 abr. 2022
Hi Dariel, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Dulcia

Viaje familiar
No le gustó: Condiciones de la propiedad
Don’t waste you time or money here.
The hotel is under complete Construction!! Construction workers used guest elevators. This hotel should Not repeat Not be open for business. No where did they mention the conditions of this hotel. We had to find another hotel. Husband and son stayed toilet clogged shower didn’t have water pressure chemical smell in hallways. WE WILL demand our money back. WORSE experience.
Se hospedó 1 noche en abril de 2022
Respuesta de Sophia CSR, el 15 abr. 2022
Hi Dulcia, Thank you for sharing your feedback and we regret the inconvenience faced by you. Our Team never wants our guests to have a bad experience like this. We have escalated this issue to the management and they are investigating your issue for prompt action. We will reach out to you soon with a resolution. If you have any further queries, please call at our property.

8/10 Bueno

Landon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I arrived to check in and the atmosphere was nice until I went to the front counter. The lady that was doing my check in was not very friendly. There was no hello how you doing today … what brings you here…. No friendly anything. I didn’t feel very welcomed. The women blonde women that works during the day was very friendly and engaging. She made the stay feel better. I would go here again if everyone made at least half her efforts. Ok stay overall.
Se hospedó 2 noches en abril de 2022
Respuesta de Sophia CSR, el 9 abr. 2022
Hi Landon, Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excelente

Irene

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome Staff. Very helpful - Clean room.
Se hospedó 6 noches en marzo de 2022
Respuesta de Michelle F., el 5 abr. 2022
Thank you for your wonderful 5 out of 5 review and feedback. I will be sure to inform our team. We look forward to welcoming you the next time you are in Livermore.

10/10 Excelente

Adolfo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2022
Respuesta de Sophia CSR, el 4 abr. 2022
Hello, We are delighted to have provided you with suitable accommodation for your trip here. We are pleased to see this awesome 10-star rating, and we hope to welcome you back again before long.

6/10 Aceptable

Nicholas, Bakersfield

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
The bathroom sink did not drain, stains on the carpet, and old linen
Se hospedó 1 noche en enero de 2022
Respuesta de Sophia CSR, el 30 mar. 2022
Hi Nicholas, We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping and maintenance team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terrible

David Scott

No le gustó: Servicio y personal y condiciones de la propiedad
There was mold in the corners of the bath/shower despite having what appeared to be new caulk. Possible black mold spots on the wall. The hotel is under renovation. That does not excuse or allow the second floor stairwell fire door to be blocked open when I arrived at 7:00 PM and the day's work completed. The light switch by the door did not activate any light.
Se hospedó 1 noche en marzo de 2022
Respuesta de Sophia CSR, el 21 mar. 2022
Hi David, Thank you for sharing your review. We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Bueno

Martin

Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 1 noche en marzo de 2022

6/10 Aceptable

Arianna

Viaje de negocios
No le gustó: Limpieza
Se hospedó 1 noche en marzo de 2022
Respuesta de Sophia CSR, el 10 mar. 2022
Hi Arianna, We appreciate your 6-star rating. We hope you had a nice stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

2/10 Terrible

Shaleem

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Room was all messed up n no other room was available
Se hospedó 1 noche en marzo de 2022
Respuesta de Front Desk Supervisor, el 9 mar. 2022
Thank you for your feedback. We are sorry to hear that the room was not satisfactory and we were not able to meet your expectations. We have forwarded your feedback to the housekeeping supervisor and the hotel management team to be addressed for future guests. Although we were unable to meet your expectations this time around, we do hope you will give us another oppertunity in the future.

10/10 Excelente

Denise

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient and clean
Se hospedó 1 noche en marzo de 2022
Respuesta de Sophia CSR, el 8 mar. 2022
Hi Denise, We appreciate your wonderful feedback! It is always a delight to hear positive experiences from guests like you. Please visit us again soon!

10/10 Excelente

DeAndre

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2022
Respuesta de Sophia CSR, el 8 mar. 2022
Hello, We are delighted to have provided you with suitable accommodation for your trip here. We are pleased to see this awesome 10-star rating, and we hope to welcome you back again before long.

4/10 Malo

Jim

Se hospedó 1 noche en febrero de 2022
Respuesta de Sophia CSR, el 28 feb. 2022
Hi Jim, Thank you for choosing us for your recent stay. Since you have rated us below 5, we are concerned to know about the issues you had encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not in your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.

2/10 Terrible

Michael

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible don’t go
I will file a suit with health and safety. They put me in a room and i almost died because the fumes from the previous visitors vomit consumed me. Woman at front desk is a sociopathic.
Se hospedó 1 noche en enero de 2022
Respuesta de Sophia CSR, el 28 feb. 2022
Hi Michael, Thank you for taking the time to share your feedback! We regret that your stay with us was not up to your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Malo

David

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y comodidad de las habitaciones
Not a 4 star!
There was a dirty rag in the tub when I got there. The “breakfast” was a lunch bag with a small bottle of water and a small packaged roll. The door had gaps all around it and there was a lot of noise from other rooms next to me. I will not stay here again.
Se hospedó 1 noche en febrero de 2022
Respuesta de Sophia CSR, el 21 feb. 2022
Hi David, Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 Excelente

Manuel

Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2022
Respuesta de Front Desk Supervisor, el 15 feb. 2022
Thank you so much for the great review. I will share it with the staff. Maybe in the future you can elaborate as to what you enjoyed specifically for our training. Thank you for choosing Premiere Suites for your Livermore needs.

8/10 Bueno

Teyonna

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Towel bar and magnifying mirror broken. Front desk service excellent top notch!
Se hospedó 1 noche en febrero de 2022
Respuesta de Sophia CSR, el 7 feb. 2022
Hello, Thank you for sharing your valuable feedback! We are glad to know that you liked our front desk services. However, we apologize for the inconvenience faced by you regarding the broken mirror. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.

8/10 Bueno

Krys

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2022

4/10 Malo

Maurece

Se hospedó 2 noches en enero de 2022
Respuesta de Sophia CSR, el 3 feb. 2022
Hello, Thank you for choosing us for your recent stay. Since you have rated us below 5, we are concerned to know about the issues you had encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not in your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.

6/10 Aceptable

Eugene

Se hospedó 3 noches en enero de 2022
Respuesta de Sophia CSR, el 1 feb. 2022
Hello, We appreciate your 6-star rating. We hope you had a nice stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excelente

Megan

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
This is a little gem of a hotel. I had to book last minute and was nervous about such a low price for the room, but the reviews were good so I gave it a chance. I'm so glad I did! Well-lit, quiet, near the highway but not noisy. I felt very safe as a single woman traveling with my baby. The room was clean, everything worked, and the bed was comfy! The heat worked great and the room was already a comfortable temperature when I arrived. Even the buildings next door looked nice and not sketchy. And they had an elevator! Thanks Premiere Suites, Livermore!
Se hospedó 1 noche en enero de 2022
Respuesta de Sophia CSR, el 29 ene. 2022
Hi Megan, On behalf of our entire team, we thank you for choosing our hotel and appreciate your insights regarding the service provided by the staff. We would love to have the opportunity to provide you with an even better experience on a future visit.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2022
Respuesta de Sophia CSR, el 17 ene. 2022
Hi James, Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us and are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

6/10 Aceptable

Tariq

Viaje de negocios
No le gustó: Servicios y condiciones de la propiedad
The property was not clean. It had no amenities and was going under construction. I could hear elevator noise in the room. Room was not cleaned properly. It should be a two star property.
Se hospedó 7 noches en enero de 2022
Respuesta de Sophia CSR, el 17 ene. 2022
Hello, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excelente

ALEX

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
NICE AND QUIET AND VERY CLEAN
Se hospedó 2 noches en enero de 2022
Respuesta de Sophia CSR, el 17 ene. 2022
Hi Alex, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

6/10 Aceptable

Janine

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Cheap
The hotel was fine and seemed clean BUT there was rotting food in the dresser and a child's backpack . It was obvious nobody checked the room before our arrival. I put the garbage outside our room and it was still there the next day. Also, the tv/coffee pot/microwave situation wasn't ideal. We had to unplug the microwave to watch tv. And it was hard to get behind the dresser to do this.
Se hospedó 1 noche en diciembre de 2021
Respuesta de Shelley, Front Desk Supervisor , el 10 ene. 2022
We here at Premier Suites take pride n our hotel and I am very sorry for the service you received. I will be sharing your feed back with our housekeeping supervisor so that this type of service is not repeated, and a power strip is placed in the room for the future. I do hope you give us another chance to show you the type of service and cleanliness we here at Premiere Suites want all of our guests to experience.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The property is old, but going through a remodel. In a quiet part of town, but a couple of minutes away from shops and box stores for all your needs. The room was clean including all the bedding and linens. Just needs an update. At the time, the hotel name did not have its name on the building. Overall, good experience.
Se hospedó 2 noches en diciembre de 2021
Respuesta de Sophia CSR, el 4 ene. 2022
Hello, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will share your feedback with the team for improvements. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit. We are waiting to welcome you back soon!

8/10 Bueno

oralia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2021

2/10 Terrible

Barbara

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
What a hot mess. No toilet paper on roll -small one found under cabinet. The room telephone DID NOT work. No towel mat for floor in shower. Rubber mat left in tub. Clock radio did not work. A mismatch of shampoo, conditioner and lotion- none the same brand and VERY small. Not much help- the front office person had to run around to get us things. When it was the Doubletree it was awesome. What a disaster now!
Se hospedó 2 noches en diciembre de 2021
Respuesta de Sophia CSR, el 30 dic. 2021
Hello, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience