Vista desde la propiedad

Opiniones de Hope Street Hotel

4 out of 5
Hope Street Hotel
40 Hope Street, Liverpool, England

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 650 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 239 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 68 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 33 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 1002 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

8.6/10

Servicios

9.2/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

PABLO CESAR

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Louise

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel always sty here when I visit Liverpool
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Eileen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful old hotel with two good restaurants. Lots of pubs nearby. Less than a mile from train stations and Albert Dock.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Kimberly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Judy

Viaje en pareja
Room was awesome
Se hospedó 1 noche en abril de 2024

4/10 Malo

Philip

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Amanda, Sutton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfect for the cathedral
Se hospedó 1 noche en abril de 2024

10/10 Excelente

William, London

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our room was simple and exceptional - loved every second and a bloody good Bloody Mary
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Alexander Antony

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Theodore

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a great time at this hotel. I chose it mostly because I was familiar with the area having lived there in the past, so knew it was in a Goldilocks zone. Between both cathedrals, it offers easy access to Liverpool Lime Street, shopping areas and even the docks are not an unreasonable distance while being out of the way of the most lively parts of this side of the city centre. Royal Liverpool Philharmonic is right across the street, so if you’re into throwing stones, you could literally do just that and hit the front of the building. Personally, I’d stick to the proverbial stone’s throw which is exactly how far the Everyman Theatre is from this hotel. My room had an open plan bathroom, so there was a lot of space making it easy for one person to soak in the bath and another to enjoy a shower. The sleeping area was a good size, comfortable and clean. Staff there were really friendly and helpful, making sure I was comfortable and had everything I needed. This is definitely a hotel I would return to and recommend to anyone visiting Liverpool.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Barry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Andrew Peter

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely night at the Hope Street Hotel Clean and modern building and lovely staff Breakfast was delicious
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s close to the centre of a very vibrant city
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Keith

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hope Street Hotel is my favourite hotel in the UK. The hotel itself is lovely, however the staff (specifically Rosa) always make me feel welcomed back and take a genuine interest in how life and work are going. I could not recommend Hope Street Hotel higher.
Se hospedó 1 noche en abril de 2024

4/10 Malo

Tudur

Viaje en pareja
Hotel is really nice but room was small and shower was awful.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Ravi

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Good location. Nice hotel. Not so hospitable regarding early check in or late check out. (Within 30min). The pools are not part of the stay which was not clear booking on Expedia.
Se hospedó 1 noche en marzo de 2024
Respuesta de Antoni, el 30 mar. 2024
Dear, Ravi.Thank you for your feedback regarding your recent stay with us, here at Hope Street Hotel.We try our sincere best to accommodate early check-in's or late check outs, but they are subject to availability considering the busy periods. We advise getting in touch via reception, straight after making a reservation with us, just so we can prioritise requests such as late checkout or early check-in prior to arrival. We are hoping to see you soon once again! Kind Regards,AntoniSenior ReceptionistHope Street Hotel

4/10 Malo

Joseph

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hope Street Hotel was probably one of my best hotel stays on any trip I’ve had in the last 5 years. The staff was extremely friendly, the room and service were near perfect, and the surrounding area provided so much to do. Highly recommend booking a room here if you plan on visiting Liverpool!
Se hospedó 4 noches en marzo de 2024
Respuesta de Antoni, el 30 mar. 2024
Dear, Joseph.Thank you for your kind words! We are thrilled to hear that you've enjoyed your recent stay with us, here at Hope Street Hotel.We are hoping to see you soon, once again!Kind Regards, Antoni JaskulaSenior Receptionist Hope Street Hotel

10/10 Excelente

Niamh

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Tom

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Great location close enough to walk anywhere but far enough away from the noise of the city centre.
Se hospedó 2 noches en marzo de 2024
Respuesta de William, el 18 mar. 2024
Dear Tom,Thank you so much for taking the time to leave us such a wonderful review on Expedia! We're delighted to hear that you had a fantastic experience during your stay with us.We take great pride in our hotel's convenient location, and it's fantastic to know that it served you well during your visit. Your kind words about the peaceful ambiance away from the city center noise mean a lot to us. Providing a tranquil retreat amidst the hustle and bustle of the city is one of our top priorities.We sincerely appreciate your recommendation and are thrilled that you found everything to your satisfaction. Should your travels bring you back to the area, we'd be honored to welcome you once again for another memorable stay.Warm regards,

10/10 Excelente

Laura

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel, beautiful view over Liverpool from our bedroom window. Excellent location for the Liverpool Phil- will definitely stay again.
Se hospedó 1 noche en marzo de 2024
Respuesta de William, el 18 mar. 2024
Dear Laura,Thank you so much for taking the time to leave us such a wonderful review on Expedia! We are thrilled to hear that you enjoyed your stay with us and that you found our hotel lovely, with a beautiful view over Liverpool from your bedroom window.We're also pleased to hear that our location was convenient for your visit to the Liverpool Philharmonic and that you're already considering staying with us again. We can't wait to welcome you back for another fantastic experience.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Excelente

Louise

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wonderful hotel. Food excellent. Staff very friendly and helpful. Going above and beyond! Would highly recommend.
Se hospedó 1 noche en marzo de 2024
Respuesta de William, el 14 mar. 2024
Dear Louise,Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you found our hotel to be wonderful and that you enjoyed the excellent food we offer. Our staff works diligently to ensure that every guest feels welcome and supported throughout their stay, so it's incredibly rewarding to hear that they went above and beyond to make your visit memorable.Your recommendation means the world to us, and we sincerely appreciate your kind words. We hope to have the pleasure of welcoming you back to our hotel in the future.Warm regards,

10/10 Excelente

Julie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Another great stay at Hope Street Hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de William, el 13 mar. 2024
Dear Julie,Thank you so much for taking the time to share your experience with us on Expedia! We're absolutely delighted to hear that you had another great stay at Hope Street Hotel. We look forward to welcoming you back for another fantastic stay whenever your travels bring you to our area. If there's anything specific you'd like us to prepare for your next visit, please don't hesitate to let us know.Warm regards,

10/10 Excelente

Lyndsey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de William, el 13 mar. 2024
Dear Lyndsey,Thank you so much for taking the time to share your positive experience with us on Expedia! We're thrilled to hear that you had a fantastic stay at our hotel and that you rated us a perfect 5 out of 5. It's incredibly rewarding to know that we were able to meet and exceed your expectations.Your kind words mean the world to us and serve as a great motivation for our team to continue delivering exceptional service to all our guests. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,

8/10 Bueno

Nicole

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel. Room was nice and good facilities.
Se hospedó 1 noche en febrero de 2024
Respuesta de William, el 1 mar. 2024
Dear Nicole,Thank you very much for taking the time to share your feedback with us on Expedia. We are delighted to hear that you enjoyed your stay at our hotel and that you found our facilities to your liking.Your kind words serve as encouragement for us to continue striving for excellence in providing exceptional experiences for our guests. Should your travels bring you back to the area, we would be honored to welcome you again and ensure another enjoyable stay.Warm regards,

10/10 Excelente

Ann, Preston

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
staff welcoming and helpful. will definitely stay here again
Se hospedó 1 noche en febrero de 2024
Respuesta de William, el 19 feb. 2024
Dear Ann,Thank you so much for taking the time to share your wonderful experience with us on Expedia! We are delighted to hear that you found our staff welcoming and helpful during your stay. Your kind words truly motivate us to continue providing exceptional service to all our guests.We are thrilled to know that you had such a positive experience with us, and we can't wait to welcome you back for another memorable stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Excelente

Andrew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely reception area and great hotel location for what we needed
Se hospedó 1 noche en febrero de 2024
Respuesta de William, el 17 feb. 2024
Dear Andrew,Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you enjoyed your stay with us and that our reception area and hotel location met your needs perfectly. Your feedback means a lot to us and serves as great motivation for our team. We hope to have the pleasure of welcoming you back again in the future!Warm regards,

4/10 Malo

Lyndsay

Se hospedó 1 noche en febrero de 2024
Respuesta de William, el 17 feb. 2024
Dear Lyndsay,Thank you very much for taking the time to leave us a positive review on Hotels.com! We're delighted to hear that you had an enjoyable experience during your stay with us.Your feedback is invaluable to us as we continually strive to enhance our guests' experiences. If there's anything specific you particularly enjoyed or any suggestions for improvement you'd like to share, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back to our hotel in the near future.Warm regards,

8/10 Bueno

Daniel

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place, but the room wasn’t very functional and quite small. Love the area it’s in as it’s close to City Centre but far enough away to be safe and quiet.
Se hospedó 3 noches en febrero de 2024
Respuesta de William, el 16 feb. 2024
Dear Daniel,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our hotel to be in a lovely area, close to the City Centre yet offering a safe and quiet environment.While we're glad you enjoyed the location, we're sorry to hear that the room size and functionality didn't meet your expectations. Your feedback is invaluable to us as we continually strive to enhance our guests' experiences. We'll definitely take your comments into consideration for future improvements.We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay.Warm regards,

10/10 Excelente

Steve

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Great location.
Great location for Philharmonic Hall and the two Cathedrals! A visit to the philharmonic Pub is a must. Includes two restaurants and there are plenty of nearby eateries.
Se hospedó 1 noche en febrero de 2024
Respuesta de William, el 16 feb. 2024
Dear Steve,Thank you so much for taking the time to share your fantastic review! We're thrilled to hear that you enjoyed your stay with us and that our location near the Philharmonic Hall and cathedrals added to your experience. We agree that a visit to the Philharmonic Pub is indeed a must, and we're delighted that you were able to explore the nearby eateries as well.We appreciate your kind words and hope to have the pleasure of welcoming you back soon for another memorable stay.Warm regards,

10/10 Excelente

Sean

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hip and classic at the same time
Great amenities. Perfect location - plenty of shops and pubs within blocks and only a few more blocks walk to the main pedestrian areas. Shower is phenomenal.
Se hospedó 2 noches en febrero de 2024
Respuesta de William, el 16 feb. 2024
Dear Sean,Thank you so much for taking the time to share your wonderful feedback with us on hotels.com! We are thrilled to hear that you enjoyed your stay and that our amenities met your expectations. Our team takes great pride in providing a comfortable and convenient experience for our guests.We're delighted that you found our location to be perfect for exploring the area, with shops, pubs, and pedestrian areas within easy reach. It's always our goal to ensure our guests have everything they need right at their fingertips.And we couldn't agree more about our showers - they truly are phenomenal! We're glad you appreciated this aspect of your stay.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.Warm regards,

6/10 Aceptable

Rachael

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de William, el 16 feb. 2024
Dear Rachel,Thank you so much for taking the time to leave such a positive review of our hotel! We're thrilled to hear that you had a fantastic experience during your stay with us. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and it's truly rewarding to know that we succeeded in meeting your expectations.Your kind words mean a lot to us and serve as motivation for our team to continue striving for excellence in everything we do. We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,

10/10 Excelente

Graham

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel, clean and stylish
Se hospedó 1 noche en febrero de 2024
Respuesta de William, el 16 feb. 2024
Dear Graham,Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you found our hotel beautiful, clean, and stylish. Providing a comfortable and enjoyable experience for our guests is our top priority, and it's wonderful to know that we hit the mark during your stay. We truly appreciate your kind words and hope to welcome you back again soon!Warm regards,

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel with high standards
Had a good first stay at Hope Street Hotel. The hotel itself is well maintained, clean, warm and inviting. All the staff I encountered were very friendly and helpful. We left our luggage as it was too early to check in - this was an easy experience and I'd have no hesitation in staying again. I chose this hotel because of its poximity to Liu Shi - the Asian fusion restaurant just down the road at 60 Hope Street.
Se hospedó 1 noche en enero de 2024
Respuesta de William, el 16 feb. 2024
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your first stay at Hope Street Hotel exceeded your expectations.Maintaining a clean, warm, and inviting atmosphere for our guests is always our top priority, so it's wonderful to know that you found our hotel well-maintained. Our team works hard to ensure that every guest feels welcomed and supported throughout their stay, so I'm delighted to hear that you encountered friendly and helpful staff members.I'm glad that our luggage storage service made your early arrival hassle-free. We aim to provide convenient solutions to make your experience as seamless as possible.It's fantastic to hear that our location near Liu Shi influenced your decision to stay with us. We're lucky to be surrounded by great dining options like Liu Shi, and we're thrilled that you enjoyed your culinary experience nearby.We truly appreciate your kind words and recommendation, and we can't wait to welcome you back for another wonderful stay at Hope Street Hotel.Warm regards,

8/10 Bueno

Shaun

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de William, el 16 feb. 2024
Dear Shaun,Thank you very much for taking the time to rate our hotel with a 8 out of 10 on Hotels.com! We're thrilled to hear that you had such a positive experience during your stay with us.While we would have loved to hear more about what specifically made your stay exceptional, we understand that sometimes brevity speaks volumes. Your satisfaction is our top priority, and we hope to continue providing you with excellent service in the future.If you ever have any feedback or suggestions for how we can further improve our services, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic stay.Warm regards,

10/10 Excelente

JANE

Se hospedó 2 noches en enero de 2024
Respuesta de William, el 16 feb. 2024
Dear Jane,Thank you very much for taking the time to rate our hotel with a perfect 10 out of 10 on Hotels.com! We're thrilled to hear that you had such a positive experience during your stay with us.While we would have loved to hear more about what specifically made your stay exceptional, we understand that sometimes brevity speaks volumes. Your satisfaction is our top priority, and we hope to continue providing you with excellent service in the future.If you ever have any feedback or suggestions for how we can further improve our services, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic stay.Warm regards,

10/10 Excelente

John

Se hospedó 1 noche en enero de 2024
Respuesta de William, el 16 feb. 2024
Dear John, Thank you very much for taking the time to rate our hotel with a perfect 10 out of 10 on Hotels.com! We're thrilled to hear that you had such a positive experience during your stay with us.While we would have loved to hear more about what specifically made your stay exceptional, we understand that sometimes brevity speaks volumes. Your satisfaction is our top priority, and we hope to continue providing you with excellent service in the future.If you ever have any feedback or suggestions for how we can further improve our services, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic stay.Warm regards,

10/10 Excelente

Yvonne

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de William, el 16 feb. 2024
Dear Yvonne,Thank you very much for taking the time to rate our hotel with a perfect 10 out of 10 on Hotels.com! We're thrilled to hear that you had such a positive experience during your stay with us.While we would have loved to hear more about what specifically made your stay exceptional, we understand that sometimes brevity speaks volumes. Your satisfaction is our top priority, and we hope to continue providing you with excellent service in the future.If you ever have any feedback or suggestions for how we can further improve our services, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic stay.Warm regards,

10/10 Excelente

Keigo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
部屋がとても清潔で、お風呂も大きくてとても過ごしやすかったです。部屋以外のフロアも統一感があり、とてもおしゃれです。 駅からの徒歩がややかかる点と、夜に歩くとやや怖いと感じる部分もありましたが、ビートルズが愛したパブが徒歩1分のところにあるなど、楽しめる点がとても多かったです。
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Henry

Se hospedó 1 noche en enero de 2024
Respuesta de William, el 16 feb. 2024
Dear Henry,Thank you very much for taking the time to rate our hotel with a perfect 10 out of 10 on Hotels.com! We're thrilled to hear that you had such a positive experience during your stay with us.While we would have loved to hear more about what specifically made your stay exceptional, we understand that sometimes brevity speaks volumes. Your satisfaction is our top priority, and we hope to continue providing you with excellent service in the future.If you ever have any feedback or suggestions for how we can further improve our services, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic stay.Warm regards,

10/10 Excelente

lesley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely hotel and good service
From the check in to the time we left the service was great. Well placed hotel and lovely breakfast cafe over the road
Se hospedó 1 noche en enero de 2024
Respuesta de William, el 16 feb. 2024
Dear Lesley,Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you enjoyed your stay with us from check-in to check-out. It's wonderful to know that you found our hotel well-placed and that you appreciated the lovely breakfast café nearby. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back again soon!Warm regards,

10/10 Excelente

Ian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I had a lovely stay here. The rooms are a decent size with lovely views
Se hospedó 1 noche en enero de 2024
Respuesta de William, el 16 feb. 2024
Dear Ian,Thank you so much for taking the time to leave such a glowing review of our hotel! We're thrilled to hear that you had a lovely stay with us and that you enjoyed the comfort and views from your room. Providing exceptional experiences for our guests is our top priority, and it's always rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.Warm regards,

10/10 Excelente

Sarah

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de William, el 16 feb. 2024
Dear Sarah,Thank you so much for taking the time to leave such a positive review of our hotel on Expedia! We're thrilled to hear that you had a fantastic experience during your stay with us. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and it's truly rewarding to know that we succeeded in meeting your expectations.Your kind words mean a lot to us and serve as motivation for our team to continue striving for excellence in everything we do. We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,

10/10 Excelente

kevin

Viaje de negocios
Se hospedó 1 noche en enero de 2024
Respuesta de William, el 16 feb. 2024
Dear Kevin,Thank you so much for taking the time to leave such a positive review of our hotel on Expedia! We're thrilled to hear that you had a fantastic experience during your stay with us. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and it's truly rewarding to know that we succeeded in meeting your expectations.Your kind words mean a lot to us and serve as motivation for our team to continue striving for excellence in everything we do. We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,

10/10 Excelente

Kenny

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I'd recommend this hotel to anyone looking for a quality experience and top class staff 👌
Se hospedó 1 noche en enero de 2024
Respuesta de William, el 16 feb. 2024
Dear Kenny,Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you had such a positive experience during your stay at our hotel. Providing top-notch service and ensuring our guests have a quality experience is always our top priority.Your recommendation means the world to us, and we truly appreciate your kind words about our staff. We strive to create memorable experiences for all our guests, and it's wonderful to know that we succeeded in exceeding your expectations.We hope to have the pleasure of welcoming you back again in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
It was really busy when we checked in because it was New Years Eve and there was a big football game the following day. With that said, the staff worked hard and were very friendly they entire stay. The room was quiet and comfortable. Very quirky design inside, but in a really good way. Good location and walkable to so much. If I am in town to see another football game, I would definitely stay there. Their two restaurants were good as well.
Se hospedó 2 noches en diciembre de 2023
Respuesta de William, el 16 feb. 2024
Dear Michael,Thank you so much for your glowing review! We're thrilled to hear that despite the busy New Year's Eve and the football game, you had a fantastic stay with us. We take pride in our friendly staff, comfortable rooms, and quirky design. It's wonderful to know that you found our location convenient and enjoyed dining at our restaurants. We can't wait to welcome you back next time you're in town for another football game!Warm regards,

4/10 Malo

Helen

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 2 noches en enero de 2024
Respuesta de William, el 16 feb. 2024
Dear Helen,Thank you for taking the time to leave us a positive rating on Expedia! We're delighted to hear that you had a pleasant experience with us. Your feedback is valuable to us, and we appreciate your support.If there's anything specific you'd like to share about your stay or any suggestions for improvement, please feel free to reach out. We're always looking for ways to enhance our guests' experiences.We hope to have the pleasure of welcoming you back again soon!Best regards,

8/10 Bueno

Sonja

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loads of pros but the room was a disappointment.
We did an overnight here and city day before heading to the airport and were really impressed with the staff welcome and decor in the entrance when we arrived. Staff were calm, helpful, warm and unflappable. They allowed us to leave quite a lot of luggage in the store. The location is excellent as it’s close to all the action but in a quiet road so you won’t get lots of noise from the clubs. There was a wedding on the day we arrived but again, it didn’t interfere with us with regard to noise late at night. Breakfast was excellent, lots of choice, hot and cold and the seating was smart and comfortable. We had a few delicious cocktails in the bar before heading out. Our only niggle was that the room was underwhelming considering the style of the rest of the hotel especially the bathroom fixtures and fittings and the bed wasn’t particularly comfortable. The view was very ugly too, lots of horrible roof parts from the rest of the hotel. The photos of the rooms meant our hopes were higher than reality, which was a shame as we opted for the deluxe double.
Se hospedó 1 noche en diciembre de 2023
Respuesta de William, el 16 feb. 2024
Dear Sonja,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you were impressed with our staff's warm welcome and the elegant décor in our entrance. It's wonderful to know that you found our location convenient and enjoyed our quiet yet central setting.We appreciate your compliments on our breakfast selection and comfortable seating, as well as your kind words about our bar's cocktails. Your feedback regarding the room is valuable to us, and we will certainly take it into consideration for future improvements.We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,

2/10 Terrible

Darren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de William, el 16 feb. 2024
Dear Darren,Thank you for taking the time to review our hotel on Expedia. We genuinely value feedback from our guests as it helps us improve our services. We're sorry to see that your experience fell short of expectations, and we would greatly appreciate more details on what aspects of your stay didn't meet your satisfaction.Unfortunately, the review you left doesn't provide specific feedback, making it challenging for us to address any issues you may have encountered. To better understand your concerns and ensure we address them promptly, could you please share more details with us via email at billy@hopestreethotel.co.uk? Your insights are invaluable to us in our ongoing efforts to enhance the guest experience.Once again, thank you for bringing this to our attention. We look forward to hearing from you soon.Warm regards,

6/10 Aceptable

Amanda

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de William, el 16 feb. 2024
Dear Amanda,Thank you for taking the time to provide feedback on your recent experience with us. We truly value all feedback as it helps us improve our services for future guests.We noticed you rated your stay with us a 3 out of 5, and while we're glad to see you chose our property, we also want to ensure that your experience meets your expectations. Unfortunately, it seems like we missed the mark this time.We would greatly appreciate it if you could provide us with more details about your stay so we can address any concerns you may have had. Your feedback is invaluable to us, and we want to ensure that every guest has a positive experience with us.Please feel free to reach out to us directly or through Expedia with any additional feedback or concerns you may have. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,

10/10 Excelente

Sean

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing hotel
Stayed in a few Liverpool hotels and this one is the best of the bunch
Se hospedó 1 noche en diciembre de 2023
Respuesta de William, el 16 feb. 2024
Dear Sean,Thank you so much for your wonderful review and for choosing to stay with us. We're delighted to hear that your experience at our hotel surpassed your expectations and that we stood out among the options in Liverpool. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,