Servicio de la propiedad

Opiniones de DoubleTree by Hilton Hotel London Ontario

4 out of 5

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 447 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 305 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 135 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 69 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 46 de 1002 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

7.8/10

Servicios

7.8/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Bernardo

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
Estancia en London
Estaban arreglando las calles y el ruido no dejaba descansar. Adicionalmente el servicio de internet era terrible y no podía trabajar. La gente muy amable en general y servicial. El hotel está bien ubicado pero toda la zona está en arreglos, lo que hace difícil llegar.
Se hospedó 4 noches en agosto de 2023
Respuesta de GT, el 7 sept. 2023
Thank you for taking the time to give us your feedback regarding your most recent stay at our Hotel. We appreciate you recognizing the efforts of our staff who work hard to create an enjoyable experience.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to make this a memorable stay each time. We hope to see you again soon on your next visit to London!

8/10 Bueno

Oscar Esteban Ayón

Viaje de negocios
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
Personal muy amable, el desayuno muy bueno, pero en general es un hotel con instalaciones muy viejas. Para una o dos noches está excelente, pero no me quedaría más que eso.
Se hospedó 1 noche en octubre de 2021
Respuesta de Geoff, el 7 oct. 2021
Gracias por tomarse el tiempo para completar una reseña de nuestro hotel. Los miembros de nuestro equipo se esfuerzan por brindar a cada huésped una experiencia afectuosa, y compartiré sus comentarios con los miembros del equipo adecuados. Me gustaría aprovechar esta oportunidad para agradecerle por quedarse con nosotros y esperamos ser su hotel de elección en el futuro en Londres.

10/10 Excelente

Munir

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Crizel, el 22 may. 2024
Dear Munir,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!Best Regards,Doubletree by Hilton

6/10 Aceptable

Katreena

Viaje familiar con niños
Le gustó: Limpieza
There was broken glass in the pool mu sons and i cut are feet in the pool, i went to my car for a smoke and there were people in the parkade doing drugs not the best neighborhood at night, and after checking out i was charged extra with no explanations
Se hospedó 2 noches en mayo de 2024
Respuesta de Crizel, el 22 may. 2024
Dear Katreena,Thank you for taking the time to give us your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We sincerely appreciate the support you have given our team and look forward to welcoming you back. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards,Doubletree by Hilton

10/10 Excelente

Brian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk staff were extremely helpfull when the forst room they gave us was not what we had booked they quickly got us into a king size room and were super kind and cooperative while doing it.
Se hospedó 1 noche en mayo de 2024
Respuesta de KGM, el 19 may. 2024
Dear Brian,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!Yours Sincerely,Karen MaderaAssistant Front Office Manager

8/10 Bueno

Darlene

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y servicio y personal
The hotel is dated, and parking is not convenient or safe. Homeless people and transients linger I the garage
Se hospedó 1 noche en mayo de 2024
Respuesta de KGM, el 19 may. 2024
Dear Darlene,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. Renovations are underway and we hope to reveal our refreshed look soon.We hope to see you again soon on your next visit to London!Yours Sincerely,Karen MaderaAssistant Front Office Manager

8/10 Bueno

Andrea

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Comfy beds but dated facility, curtains, carpets.
Se hospedó 1 noche en mayo de 2024
Respuesta de FM, el 16 may. 2024
Thank you for sharing. Its with such feedback that we are currently undergoing a hotel wide renovation that would address such an update you are referring to. I hope that on your next visit, you enjoy the new rooms!

8/10 Bueno

Edward

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The city of London downtown area very dirty. The amount of street people hanging around everywhere is very sad to see. We did not feel safe just walking the short distance to the parking garage.
Se hospedó 2 noches en mayo de 2024
Respuesta de GT, el 14 may. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

8/10 Bueno

Aleeya

Great rooms and a microwave would make it even better!
Se hospedó 2 noches en mayo de 2024
Respuesta de Crizel, el 13 may. 2024
Dear Aleeya,Thank you for taking the time to give us your feedback regarding your recent stay at our hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

8/10 Bueno

Jason

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de KGM, el 12 may. 2024
Dear Jason,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon! Yours Sincerely,Karen Madera Assistant Front Office Manager

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de GT, el 12 may. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

8/10 Bueno

shirin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient
Se hospedó 1 noche en mayo de 2024
Respuesta de GT, el 10 may. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

10/10 Excelente

Cherri

Se hospedó 1 noche en mayo de 2024
Respuesta de GT, el 8 may. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Crizel, el 3 may. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

8/10 Bueno

Dominique, Christ Church

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The homeless people in the parking garage and the drunk in front of the hotel was not a nice experiencr
Se hospedó 2 noches en abril de 2024
Respuesta de GT, el 29 abr. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

10/10 Excelente

Joanna

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff is wonderful from the front desk, housekeeping and restaurant !! Excellent service!!
Se hospedó 1 noche en abril de 2024
Respuesta de The Double Tree by Hilton, London ON, el 29 abr. 2024
Dear Joanna,Thank you for taking the time to give us your feedback regarding your most recent stay at our Hotel. We appreciate you recognizing the efforts of our staff who work hard to create an enjoyable experience.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to make this a memorable stay each time. We hope to see you again soon on your next visit to London!Yours Sincerely,Karen MaderaAssistant Front Office Manager

10/10 Excelente

Tawny

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de GT, el 27 abr. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

2/10 Terrible

Chantel

Se hospedó 1 noche en abril de 2024
Respuesta de GT, el 16 may. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Renovations are underway and we hope to reveal our refreshed look soon.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bueno

cole

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parking area could b in better shape
Se hospedó 1 noche en abril de 2024
Respuesta de The Double Tree by Hilton, London ON, el 23 abr. 2024
Dear Cole,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon! Regards,Karen MaderaAssistant Front Office Manager

10/10 Excelente

Christopher

Se hospedó 3 noches en abril de 2024
Respuesta de GT, el 14 may. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

8/10 Bueno

Caryn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great room, comfy bed, fabulous pillows, updated bathroom- nice experience!
Se hospedó 1 noche en abril de 2024
Respuesta de The Double Tree by Hilton, London ON, el 21 abr. 2024
Dear Caryn,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!Yours Sincerely,Karen MaderaAssistant Front Office Manager

6/10 Aceptable

Chenene

Se hospedó 3 noches en abril de 2024
Respuesta de GT, el 8 may. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

8/10 Bueno

Emanuele

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Rooms need a makeover, needs modernized desk and updated tv you can cast too
Se hospedó 2 noches en abril de 2024
Respuesta de Double Tree by Hilton in London, ON, el 15 abr. 2024
Dear Emanuele,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back.We hope to see you again soon!Sincerely,Karen Madera Assistant Front Office Mamager

10/10 Excelente

David

Viaje familiar
Le gustó: Servicios
So far so good!
Se hospedó 1 noche en abril de 2024
Respuesta de GT, el 15 abr. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

6/10 Aceptable

vincenzina

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Location
Se hospedó 3 noches en abril de 2024
Respuesta de The Double Tree by Hilton, London ON, el 14 abr. 2024
Dear Vincenzina,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!Yours Sincerely,Karen MaderaAssistant Front Office Manager

2/10 Terrible

MUHAMMAD

Viaje de negocios
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The prorperty is very old and parking was unsecure and very limited parking. They are charging for parking without any security of vehicles. The access to the garage was locked whcih made it very inconvenient to get to the hotel. I will not be recommending this property
Se hospedó 1 noche en abril de 2024
Respuesta de The Double Tree by Hilton, London ON, el 14 abr. 2024
Dear Muhammad,Thank you for taking the time to give us your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We sincerely appreciate the support you have given our team and look forward to welcoming you back. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Yours,Karen MaderaAssistant Front Office Manager

4/10 Malo

Ashley

No le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de GT, el 14 abr. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Renovations are underway and we hope to reveal our refreshed look soon.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bueno

Freddy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Charging 25 for parking on top of the rate was pretty greasy but other then that it was nice.
Se hospedó 1 noche en abril de 2024
Respuesta de GT, el 13 abr. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

10/10 Excelente

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good experience
Se hospedó 1 noche en abril de 2024
Respuesta de GT, el 11 abr. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

10/10 Excelente

Michele

Se hospedó 1 noche en abril de 2024
Respuesta de The Double Tree by Hilton in London, ON, el 1 may. 2024
Dear Michele,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!Yours Sincerely,Karen MaderaAssistant Front Office Manager

6/10 Aceptable

Rebecca

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Not a great area. Our room got downgraded from what we had booked. Parking lot is not secure at all. The arms were broken so anyone could get in and out. Towels in room were dirty as well as the tub. Staff was very friendly and accommodating. The staff were the only good part of this hotel.
Se hospedó 1 noche en abril de 2024
Respuesta de GT, el 8 abr. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Renovations are underway and we hope to reveal our refreshed look soon.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excelente

?

Se hospedó 5 noches en abril de 2024
Respuesta de The Double Tree by Hilton, London ON, el 29 abr. 2024
Dear Guest,Thank you for taking the time to give us your feedback regarding your most recent stay at our Hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to make this a memorable stay each time. We hope to see you again soon on your next visit to London!Regards,The Double Tree by Hilton in London, ON

10/10 Excelente

Dallas

Le gustó: Condiciones de la propiedad
Nice hotel
Se hospedó 1 noche en marzo de 2024
Respuesta de GT, el 4 abr. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

10/10 Excelente

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de GT, el 1 abr. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. When caring guests let us know that we have fallen short, we know we must try harder. We have limited room types per floor as we try our best to accommodate your request, it is not always possible to put you in a specific location at the Hotel. We trust that you took the opportunity to enjoy the amenities our Hotel has to offer.

10/10 Excelente

Duane

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good, clean hotel with good amenities
Se hospedó 1 noche en marzo de 2024
Respuesta de The Double Tree by Hilton, London ON, el 31 mar. 2024
Dear Duane,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!Yours Sincerely,Karen MaderaAssistant Front Office Manager

10/10 Excelente

Hannah

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was a great stay! Super kind staff
Se hospedó 1 noche en marzo de 2024
Respuesta de The Double Tree by Hilton, London ON, el 31 mar. 2024
Dear Hannah,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!Yours Sincerely,Karen MaderaAssistant Front Office Manager

10/10 Excelente

Steve

Le gustó: Limpieza y condiciones de la propiedad
Very nice staff
Se hospedó 2 noches en marzo de 2024
Respuesta de GT, el 28 mar. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

10/10 Excelente

Bianca

Viaje en grupo
Le gustó: Servicios
It was a nice stay. Clean hotel and service was amazing.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Double Tree by Hilton, London ON, el 25 mar. 2024
Dear Bianca,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!Yours Sincerely,Karen MaderaAssistant Front Office Manager

10/10 Excelente

Sandy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
staff were very friendly, parking was easy, room was larger than expected and very clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de GT, el 25 mar. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

8/10 Bueno

Sandra

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was amazing
Se hospedó 1 noche en marzo de 2024
Respuesta de GT, el 24 mar. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

10/10 Excelente

Cheryl

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean Updated Quiet
Se hospedó 1 noche en marzo de 2024
Respuesta de The Double Tree by Hilton in London, ON, el 24 mar. 2024
Dear Cheryl,Thank you for taking the time to give us your feedback regarding your most recent stay at our Hotel. We appreciate you recognizing the efforts of our staff who work hard to create an enjoyable experience.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to make this a memorable stay each time. We hope to see you again soon on your next visit to London!Yours Sincerely,Karen MaderaAssistant Front Office Manager

10/10 Excelente

Jodi

Se hospedó 1 noche en marzo de 2024
Respuesta de The Double Tree by Hilton, London ON, el 24 mar. 2024
Dear Jodi,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!Yours Sincerely,Karen MaderaAssistant Front Office Manager

10/10 Excelente

Emma

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk staff was absolutely wonderful and so accommodating! Thank you so much for making our stay that much better!
Se hospedó 1 noche en marzo de 2024
Respuesta de GT, el 18 mar. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

6/10 Aceptable

Laura

Se hospedó 1 noche en marzo de 2024
Respuesta de GT, el 7 abr. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

10/10 Excelente

Dave

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were amazing, lots of restaurants and stores in the area, we had no issues with our stay at all.
Se hospedó 2 noches en marzo de 2024
Respuesta de GT, el 18 mar. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

10/10 Excelente

Abe

Se hospedó 1 noche en marzo de 2024
Respuesta de GT, el 7 abr. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

10/10 Excelente

Samantha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de GT, el 18 mar. 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

6/10 Aceptable

Tracy

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
Location was good and staff were lovely. The main lobby was welcoming and modern. Room was dated and could use some freshening up in terms of decor and smell.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Double Tree by Hilton, London ON, el 17 mar. 2024
Dear Tracy,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. Renovations are underway and we hope to reveal our refreshed look soon. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!Yours Sincerely,Karen MaderaAssistant Front Office Manager

4/10 Malo

Tung

Viaje en pareja
The wall is very thin, basically I can hear the entire conversation from the next room. I didn’t have a good sleep either, the water pipe and heat pipe keep making noises and woke me up several time at night. And parking is $24 for overnight, kinda pricey, was expecting something like $15 maximum only.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Double Tree by Hilton, London ON, el 17 mar. 2024
Dear Tung,Thank you for taking the time to give us your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Renovations are planned and we hope to reveal our refreshed look soon. We sincerely appreciate the support you have given our team and look forward to welcoming you back.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excelente

Susan

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service. Should cover parking across the street as well as the parking garage.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Double Tree by Hilton in London, ON, el 17 mar. 2024
Dear Susan,Thank you for taking the time to give us your feedback regarding your most recent stay at our Hotel. We appreciate you recognizing the efforts of our staff who work hard to create an enjoyable experience.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to make this a memorable stay each time. We hope to see you again soon on your next visit to London!Yours Sincerely,Karen MaderaAssistant Front Office Manager