Entrada de la propiedad

Opiniones de DoubleTree by Hilton London Victoria

4 out of 5
DoubleTree by Hilton London Victoria
2 Bridge Place, Victoria, London, England

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 446 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 304 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 121 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 81 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 50 de 1002 opiniones" "

8.4/10

Limpieza

8.4/10

Servicio y personal

8.0/10

Servicios

8.2/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

FIDEL

Se hospedó 1 noche en febrero de 2024
Respuesta de Rollyn , el 25 mar. 2024
Dear Fidel,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Excelente

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rollyn, el 14 dic. 2023
Dear Daniel,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regardsRollyn FernandesGuest Relations Manager

8/10 Bueno

MARIA VANESSA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy cercana a todos los atractivos turisticos.
Se hospedó 7 noches en noviembre de 2023
Respuesta de Tania Leece, el 8 dic. 2023
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad the location was so convenient for you. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards,

10/10 Excelente

SOFIA

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Limpieza muy bien.
Se hospedó 2 noches en agosto de 2023
Respuesta de Tania Leece , el 28 ago. 2023
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards,

6/10 Aceptable

Fernando

Viaje familiar
No le gustó: Comodidad de las habitaciones
Muy regular habitación muy pequeña no cumplió mis expectativas para el precio
Se hospedó 4 noches en junio de 2023
Respuesta de Diana, el 1 jul. 2023
Dear Fernando,Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apologies if your experience this time was not up to your expectation. As you already noticed, we started the refurbishment of the hotel so please come back in a few months' time to see the improvements for yourself.Also, should you decide to visit us again please let us know so we can personally welcome you back and take appropriate actions to avoid disappointment.Kind regards,Diana Dumitrescu,Guest Relations Manager

10/10 Excelente

jaime

Se hospedó 3 noches en junio de 2023
Respuesta de Rollyn, el 8 jul. 2023
Dear Jaime,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

2/10 Terrible

Carlos

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y comodidad de las habitaciones
Terrible experience
I spent 2 nights in the hotel. The first one, the A/C was not working and it was freezing. They changed me rooms for the second night and the A/C wasn't neither working. Maintenance came to the room for 1 hour and couldn't make it work. They offered me to put another duvet on the bed, which made very uncomfortable sleeping. Cherry on top of the cake: When I was out for breakfast during the second morning, hotel staff came into the room (photo attached with the door open, as I found it when I came back). Their explanation was that they were preparing an extra bed for the next guest. Check out was due in 90 minutes at that moment. I will never get back there.
Se hospedó 2 noches en abril de 2023
Respuesta de Adriana Nechifor - GRM, el 21 abr. 2023
Dear Carlos, Thank you for your rating. We are sorry to hear you have been dissatisfied with your stay with us. We look forward to welcoming you back soon at DoubleTree by Hilton – London Victoria to try to redeem your trust in our hotel and to provide you with a far better service than what you have experienced.Kind regards

10/10 Excelente

Rossana

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
La ubicacion es magnifica, el servicio excelente y el staff de primera,
Se hospedó 2 noches en marzo de 2023
Respuesta de Diana Dumitrescu, el 16 mar. 2023
Dear Rosanna,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience with your recent stay.We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile.Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service.It was an absolute pleasure having you with us and we look forward to welcoming you back to our hotel in the near future.Kind regards,Diana Dumitrescu,Guest Relations Manager

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en junio de 2022
Respuesta de Adriana Daniela, el 20 jun. 2022
Dear guest, Thank you for rating your recent stay and sharing your experience with us. We look forward to welcoming you back to DoubleTree by Hilton – London Victoria soon. Kind regards

10/10 Excelente

Miguel Ángel Méndez

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me encantó qué me dejaran hacer el check in a las 5am porque estaría fuera de la ciudad desde esa hora y no regresaría hasta las 3am y para mi era urgente poder dejar la maleta. Lo único es que su timbre exterior no funcionaba y no escuchaban qué estaba en la puerta queriendo entrar pero pronto se resolvió.
Se hospedó 1 noche en junio de 2022
Respuesta de Adriana, el 20 jun. 2022
Dear Miguel, Thank you for rating your recent stay and sharing your experience with us. We look forward to welcoming you back to DoubleTree by Hilton – London Victoria soon. Kind regards

10/10 Excelente

Ruth

Se hospedó 5 noches en abril de 2022
Respuesta de Nik , el 9 may. 2022
Dear Ruth, Thank you for choosing the DoubleTree by Hilton – London Victoria and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to London. Kind Regards, Nik

10/10 Excelente

IRAP

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente opción. Habitación cómoda
Se hospedó 1 noche en febrero de 2020

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El personal del hotel siempre fue muy atento y amable; la habitación en muy buenas condiciones, todos los muebles parecían nuevos y siempre estuvo limpia. No tuve problemas para conciliar el sueño ninguna noche porque nunca escuché ruidos de otras habitaciones. La comida en el restaurante del hotel fue deliciosa en todo momento. Quedé encantada con el hotel.
Se hospedó 4 noches en septiembre de 2019

6/10 Aceptable

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza
Precio muy elevado en todo ....tambien por noche. Es pequeño aunque esta centrico.
Se hospedó 4 noches en julio de 2019

8/10 Bueno

Cliente verificado

Se hospedó 4 noches en julio de 2019

6/10 Aceptable

Marcela

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en julio de 2019

10/10 Excelente

luis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo impecable
Se hospedó 2 noches en julio de 2019

10/10 Excelente

Nuria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El hotel está muy céntrico, a tan sólo 2 minutos de Victoria Station, donde hay infinidad de autobuses y líneas de metro.
Se hospedó 3 noches en mayo de 2019

10/10 Excelente

Cliente verificado

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente opcion ubicacion, servicio, desayuno... Todo recomendable
Se hospedó 3 noches en mayo de 2019

10/10 Excelente

sandra, Cataluña

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
La situación es perfecta, el personal muy atento y el desayuno no muy variado pero de una buena calidad.
Se hospedó 3 noches en mayo de 2019

2/10 Terrible

Michael Angelo

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
Chose a family room to stay in room was 28c I was told they couldn’t move us to a new room. Offered a fan instead, no soap or conditioner in room. Following day still didn’t have any room available even though people were checking in/out. Moved to a different hotel same chain. Better room, better rate phenomenal service. Stay away from this hotel.
Se hospedó 3 noches en mayo de 2024

4/10 Malo

andrew

Viaje familiar
When we first entered the front desk was under construction with no direction as to how to complete check in. Wandered to the front desk and waited, someone finally came out from a back office. The air conditioner in our room didn’t work, when we asked them to look at it, it was clear two maintenance men went into our room but did not fix it or give any answers as to why they did not fix it. The thermostat was sent to 33C (91F). No matter how many times we lowered the temp, it did not cool down and just reset itself back to 33c. We basically slept in a sauna for two days.
Se hospedó 2 noches en mayo de 2024
Respuesta de Rollyn , el 15 may. 2024
Dear Andrew,Thank you very much for taking the time to share with us the details about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.Rest assured your feedback has been shared with the relevant head of the department who will take any necessary corrective actions to prevent it from happening again. Once again, please accept my apologies for giving you a negative first impression during your stay with us. We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Excelente

sudhir

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relations Manager, el 9 may. 2024
Good Evening,I would like to thank you for taking the time to share with us your experience about your recent stay. We are delighted to see that you enjoyed your stay. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager

8/10 Bueno

Charlotta

Viaje familiar
Prima locatie. Door ligging bij Victoria station kun je alle kanten uit. Veel bussen en metro naast de deur.
Se hospedó 2 noches en mayo de 2024
Respuesta de Guest Relations Manager , el 7 may. 2024
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad the location was so convenient for you. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards, Stefania Alexandrescu Guest Relations Manager

10/10 Excelente

Paul, St. John's

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
All good except, we left the room at 8 am & placed the Service Room Please tag on the outside door knob. Came back after 4 pm to an unserviced room.
Se hospedó 2 noches en mayo de 2024
Respuesta de Guest Relations Manager , el 7 may. 2024
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad to hear you had an amazing stay.We are very sorry to hear that you were unhappy with the unserviced room. We appreciate your feedback and are grateful that you have brought this to our attention. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards, Stefania Alexandrescu Guest Relations Manager

10/10 Excelente

Roslyn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the location, service and attention were wonderful. We would stay again. breakfast was delicious. Everyone was most helpful. We enjoyed our room. The bathroom is a little tired.
Se hospedó 2 noches en mayo de 2024
Respuesta de Guest Relations Manager , el 3 may. 2024
Good Evening, I would like to thank you for taking the time to share with us your experience about your recent stay. We are delighted to see that you enjoyed your stay. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager

8/10 Bueno

Lori

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
It was an okay place to stay. Convenient for nearby food. A bit noisy. A little run down and shabby. Stacks of dirty linens in the stairways.
Se hospedó 6 noches en marzo de 2024
Respuesta de Guest Relations Manager , el 30 abr. 2024
Good Afternoon, Thank you for taking the time to share with us your experience about your recent stay.Please accept our most sincere apology for the discomfort you might have experienced due to the raised issue. We pride ourselves on the great quality of our product, and it is always our goal to consistently provide the highest quality in both product and service and I deeply apologize that we did not meet that goal on this occasion. Your feedback has been forwarded to the relevant managers to conduct an investigation and assess any changes or further training required to ensure there is no repeat.It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania AlexandrescuGuest Relations Manager

10/10 Excelente

Edward

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice Hotel with restaurant. Nice staff. Across the street from Victoria Train Station with fast food and 1 or 2 restaurants. Lots of other restaurants just blocks away. Walk to Buckingham Palace. Take the train to Windsor Castle. Great location - taxi’s close by.
Se hospedó 12 noches en abril de 2024
Respuesta de Rollyn, el 22 abr. 2024
Dear Edward,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 Bueno

fung

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
this is great just a few minutes to from the airport.
Se hospedó 4 noches en marzo de 2024
Respuesta de Guest Relations Manager , el 2 abr. 2024
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad the location was so convenient for you. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards, Stefania Alexandrescu Guest Relations Manager

8/10 Bueno

Sonesinh

Le gustó: Limpieza
Se hospedó 4 noches en marzo de 2024
Respuesta de Rollyn, el 3 abr. 2024
Dear Sonesinh,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Excelente

Scott

Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Relations Manager , el 2 abr. 2024
Good evening, I would like to thank you for taking the time to share with us your experience about your recent stay. We are delighted to see that you enjoyed your stay. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager

10/10 Excelente

Jeanette

Le gustó: Servicio y personal y condiciones de la propiedad
My room was right by the train tracks and was a filthy mess! So many stains on the wall, tea kettle, sink faucet and floor. The bed had hair and stains on it. I wouldn’t be surprised if house keeping never changed the bedding from the last guest! There was someone else’s food STILL in the fridge! Five minutes after I got to the room, the receptionist called to ask me was I OK with the room. When I explained to her, I didn’t know I was going to be next to the train tracks and that its a lot of noise outside PLUS the room didn’t seem very clean. The receptionist said she would speak to her manager. She called back two minutes later saying they have no control of the trains and that it typically stops running around 9 PM. What was the point of her asking how I feel about the room if she’s not gonna give any solutions!? The manager could’ve easily asked if I wanted to change rooms further away from the train tracks. But she didn’t because they truly don’t care and it’s just their policy to ask. The next day I woke up with an insect on my pillow right by my head! I left for the day for 10 hours and when I came back, my room wasn’t cleaned. I had to go downstairs and let the receptionist know that no one cleaned my room and I needed fresh towels. The day before check out, I got a call from the receptionist asking how my stay was. I didn’t even waste my time explaining it because I know they weren’t going to do anything about it. I just decided to make my notes to post online.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Relations Manager , el 31 mar. 2024
Good evening,Thank you for taking the time to share your experience about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future. Kind regards, Stefania Alexandrescu Guest Relations Manager

8/10 Bueno

Rory

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en marzo de 2024
Respuesta de Rollyn, el 19 mar. 2024
Dear Rory,Thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are glad that you enjoyed your stay, we will still thrive to keep improving our product and service to the highest standard. Please feel free to share with us any comments or how we could have exceeded your expectations during your stay. It was an absolute pleasure having you stay with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Excelente

Jacqueline

Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Too much construction on the hotel and the surrounding area
Se hospedó 2 noches en marzo de 2024
Respuesta de Rollyn, el 19 mar. 2024
Dear Jacqueline,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 Bueno

Alyssa

Se hospedó 6 noches en diciembre de 2023
Respuesta de Guest Relations Manager, el 15 mar. 2024
Good afternoon,We are glad that you enjoyed your stay, we will still thrive to keep improving our product and service to the highest standard. Please feel free to share with us any comment or how we could have exceeded your expectations during your stay. It was an absolute pleasure having you stay with us and we look forward to welcome you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager

10/10 Excelente

Monika, Neuwied

Viaje familiar
Le gustó: Servicio y personal y servicios
Die Lage ist hervorragend.
Se hospedó 4 noches en marzo de 2024
Respuesta de Guest Relations Manager , el 13 mar. 2024
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad the location was so convenient for you. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards, Stefania Alexandrescu Guest Relations Manager

10/10 Excelente

Nicole

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location. Clean room and excellent customer service.
Se hospedó 2 noches en marzo de 2024
Respuesta de Rollyn, el 4 mar. 2024
Dear Nicole,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Excelente

Karsten

Le gustó: Condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Rollyn, el 27 feb. 2024
Dear Karsten,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Excelente

Susan, La Pointe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff is very accommodating, even for a short overnight visit.
Se hospedó 1 noche en febrero de 2024
Respuesta de Rollyn , el 24 feb. 2024
Dear Susan,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Godt men støjene
Overordnet fint hotel med god beliggenhed. Superlækker morgenmad og fine faciliteter. Havde et værelse til 3, fungerede men ikke meget plads. Derudover værelse på 1. sal som vendte mod Victoria Station - det gav meget støj fra togene. Og det er generelt det, som trækker ned - men svært både med central beliggenhed og lidt støj, når vi nu er i en storby :-)
Se hospedó 3 noches en febrero de 2024
Respuesta de Rollyn , el 24 feb. 2024
Dear Anonymous,Thank you for taking the time to fill out our online questionnaire and share your experience about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.We would welcome any suggestion you feel that we need to excel in exceeding your expectations.We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind RegardsRollyn FernandesGuest Relations Manager

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
Never again
Poor cleanliness - Chewing gum on the bath towel. Poor maintenance in the room - no sound on TV channels, only radio & missing fixings in the shower. Poor maintenance in the fitness centre - two treadmills (one broken) & blank screen on cross trainer (hard to tell if working or not). Noisy - room 626 is next to double doors (that don’t close properly & bang together) & next to lifts. Outside bins were being emptied 2am to 4am - appreciate that’s out of the hotels control but doesn’t make for a restful stay & wonder if the hotel could put you in another part of the hotel
Se hospedó 1 noche en febrero de 2024
Respuesta de Rollyn , el 24 feb. 2024
Dear Anonymous,Thank you very much for taking the time to share with us the details about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.Rest assured your feedback has been shared with the relevant head of the department who will take any necessary corrective actions to prevent it from happening again. Once again, please accept my apologies for giving you a negative first impression during your stay with us. We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Excelente

Cui Shan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Rollyn , el 24 feb. 2024
Dear Cui Shan,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Excelente

Eugene

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent London place to stay
We were on a short break to London and stayed atvthis amazing hotel. It is right beside Victoria train station with access to all of London. The staff were extremely friendly and helfull. The rooms were excellent with terrific rain showers. The bed was very comfortable. We booked breakfast and were not dissapointed the choices and standards of food was excellent. We will definitely stay here again when visiting London. Thanks to the staff for avgreat weekend.
Se hospedó 2 noches en febrero de 2024
Respuesta de Rollyn, el 20 feb. 2024
Dear Eugene,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Hotel in a good location
Had a lovely stay at this hotel. Great Location close to Train from Gatwick and Tube to get around London during our stay. Rooms were comfortable. Not huge but adequate.. Nice breakfast and very friendly helpful staff despite how busy it was
Se hospedó 2 noches en febrero de 2024
Respuesta de Rollyn, el 17 feb. 2024
Dear Susan,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

2/10 Terrible

Amanda, Middletown

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
We were there for a funeral of a family member. At 9am construction crew started using jackhammers to break up concrete directly outside my first floor window. It was so incredibly loud that we had to get ready early and leave. When I talked to the front desk I was quite rudely told that they are allowed to do construction within certain hours of the day. My point really was that we were NOT informed or warned that this was the case when we booked the hotel OR when we checked in. This is unacceptable as far as I’m concerned for a Hilton and for the price I paid to stay in this hotel. When I pushed further the front desk continued to be unhelpful. I have a video of the noise and it shows the proximity of the construction to the hotel room window….DIRECTLY outside the window. I plan to persue this further and am thoroughly disappointed with the stay at this hotel and with the way the staff handled my complaint. As stated, I was there for a funeral with my elderly and handicapped mother and we couldn’t even stay in the room to get ready for the funeral before our check out time because the noise level was so uncomfortable. I will never recommend this hotel to anyone and feel strongly about the price I paid to stay for this kind of negative experience.
Se hospedó 1 noche en febrero de 2024
Respuesta de Rollyn, el 17 feb. 2024
Dear Amanda,Thank you very much for taking the time to share with us the details about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.Rest assured your feedback has been shared with the relevant head of the department who will take any necessary corrective actions to prevent it from happening again. Once again, please accept my apologies for giving you a negative first impression during your stay with us. We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind Regards Rollyn FernandesGuest Relations Manager

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Great location, comfortable rooms, poor water pressure.
Se hospedó 3 noches en febrero de 2024
Respuesta de Rollyn, el 14 feb. 2024
Dear Anonymous,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Would stay here again
Nice/comfy clean rooms. Great breakfast. Good location. Free cookies at check in were a nice touch.
Se hospedó 1 noche en febrero de 2024
Respuesta de Rollyn, el 14 feb. 2024
Dear Anonymous,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 Bueno

Charlotte

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Rollyn, el 14 feb. 2024
Dear Charlotte,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

6/10 Aceptable

Casey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
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Se hospedó 2 noches en febrero de 2024
Respuesta de Rollyn, el 8 feb. 2024
Dear Casey,Thank you for taking the time to fill out our online questionnaire and share your experience about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.We would welcome any suggestion you feel that we need to excel in exceeding your expectations.We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Excelente

Erwin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 2 noches en febrero de 2024
Respuesta de Rollyn, el 14 feb. 2024
Dear Erwin,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager