Habitación, 1 cama Queen size, con acceso para personas discapacitadas, vista a la ciudad | Caja de seguridad en la habitación, cortinas blackout y insonorización

Opiniones de Hampton by Hilton London Waterloo

3 out of 5
Hampton by Hilton London Waterloo
157 Waterloo Road, South Bank, London, England

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 634 de 1104 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 319 de 1104 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 103 de 1104 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 27 de 1104 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 21 de 1104 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

8.6/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Luis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente ubicación
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Experience , el 4 abr. 2024
Dear Luis,Thank you for your wonderful feedback and for giving us a perfect score. We're delighted that you had an enjoyable stay with us.Kind regards

10/10 Excelente

José luis

Le gustó: Condiciones de la propiedad
Se hospedó 5 noches en marzo de 2024
Respuesta de Guest Experience Ambassador, el 26 mar. 2024
Dear Jose luis,We are grateful for the 5 out of 5 rating you gave us.I hope we have the pleasure of welcoming you back to our hotel.Kind regardsKaren Golding

4/10 Malo

Daniel

Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Experience Ambassador, el 19 feb. 2024
Dear Daniel,We value your opinion and the time you took to rate your stay. If you have any thoughts or suggestions about your experience, we'd be extremely grateful to hear them.Kind reagrdsKaren Golding

10/10 Excelente

MARU

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel! Desayuno muy bueno! Servicio excelente y camas super comodas. Ubicacion muy buena a 6 min caminando del metro y en frente la parada del bus! Increible estancia
Se hospedó 3 noches en octubre de 2023
Respuesta de Umisha Varsani, el 3 nov. 2023
Dear Maru,Thank you for your fantastic feedback and the perfect 10/10 rating! I'm thrilled to hear that you had an excellent experience during your stay at our hotel.It's great to know that you found our breakfast to be very good and enjoyed the comfort of our beds. Ensuring a satisfying breakfast and providing a comfortable stay is a priority for us, and we're delighted that these aspects met your expectations.I'm also glad that our service was excellent and met your needs. Our team works hard to deliver outstanding service, and we're delighted that this was reflected during your stay.The convenient location near the metro and bus stop made your stay even better. We understand the importance of accessibility, and I'm thrilled that our location met your needs and made it easy to explore the area.Your feedback is immensely valuable to us, and it motivates us to continue providing exceptional experiences. Thank you for choosing our hotel. We're thrilled to have provided you with an incredible stay, and we can't wait to welcome you back for another fantastic experience in the future! If there's anything more we can do to make your next visit even better, please feel free to let us know.

10/10 Excelente

ESTHER

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Totalmente recomendable
Todo perfecto, buenas instalaciones, habitación amplia, baño grande, y desayunos muy completos. Tuvimos suerte de encontrar en la recepción una chica que hablaba español, así que perfecto.
Se hospedó 2 noches en octubre de 2023
Respuesta de Umisha Varsani, el 3 nov. 2023
Dear Esther,Thank you for your fantastic review and perfect rating! I'm thrilled to hear that you found everything perfect during your stay, from our good facilities to the spacious room and large bathroom. I'm delighted that you enjoyed our very complete breakfasts.I'm also delighted that our multilingual staff, particularly the Spanish-speaking receptionist, enhanced your experience. It's wonderful that this added to your comfort and convenience during your stay.I appreciate your feedback and hope to welcome you back soon for another excellent experience.

6/10 Aceptable

JAVIER

Se hospedó 4 noches en octubre de 2023
Respuesta de Guest Experience Ambassador , el 12 oct. 2023
Dear Javier,We value your opinion and the time you took to rate your stay. If you have any thoughts or suggestions about your experience, we'd be extremely grateful to hear them.Kind regardsKaren Golding

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Karen Golding - Guest Experience Ambassador , el 16 sept. 2023
Dear GuestThank you for taking the time in rating our hotel a 10 our of 10. Please do not hesitate to reach out to us if you would like to discuss any part of your stay further.Kind regards

10/10 Excelente

Julisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El Hotel en muy buenas condiciones y lo que mas em gusto fue el Desayuno ,hay varios supers a una cuadra ,y esta a dos cuadras de Waterloo!
Se hospedó 4 noches en julio de 2023
Respuesta de Laura Gozalbo, el 11 ago. 2023
Dear Julisa, Thank you so much for your wonderful feedback and for giving us a perfect score. We're delighted that you had an enjoyable stay with us.Best regards,Laura GozalboReception Manager

10/10 Excelente

Juan Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente ubicación… El desayuno es buenísimo con varias opciones.
Se hospedó 4 noches en mayo de 2023
Respuesta de Umisha, el 19 may. 2023
Dear Juan,Thank you for your glowing 10/10 review! I'm thrilled to hear that you appreciated our excellent location. Being in a prime spot is always a bonus when it comes to exploring and enjoying your surroundings. I'm particularly glad you found our breakfast to be great, and we take pride in offering a variety of options to cater to different tastes and preferences. Your positive feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future.

10/10 Excelente

Fernando h

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente ubicacion! Cerca de la estacion del metro para llegar a cualquier lugar! El desayuno muy bueno! Altamente recomendable
Se hospedó 5 noches en marzo de 2023
Respuesta de Mehdi, el 8 abr. 2023
Dear Fernando, Thank you for taking the time to complete our online Guest Satisfaction Survey with regards to your recent stay with us. At Hampton by Hilton London Waterloo, we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your comments and scores. We look forward to welcoming you back to Hampton by Hilton London Waterloo in the not too distant future. Kind Regards, Mehdi

10/10 Excelente

Salvador

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Respuesta de Samuel Taye, el 15 ene. 2023
We really appreciate you taking the time out to share your experience with us, thank you for giving us a 5/5. Our hotel prides itself with the great service our team delivers, and to hear you have received this service is excellent. Great feedback like yours inspires our team to continue to deliver their great service. If there is anything we can help with regarding any future reservations with us, please do not hesitate to get in touch.We truly hope we will have a chance of welcoming you again soon.

10/10 Excelente

Omar

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente opcion, un staff amistoso y comprensivo
Increible staff, me dieron la oportunidad de entrar antes al cuarto ya que venia con mi familia y el vuelo no dejo dormir nada. Nos vio la Srita Laura y fue de lo mas amable y comprensiva posible. Se merece lo mejor Una excelente opcion para turistear en Londres
Se hospedó 4 noches en diciembre de 2022

10/10 Excelente

JUAN FRANCISCO GOMEZ

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente ubicación, el personal es muy amable y la limpieza es muy buena. No tube ningún inconveniente.
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente ubicación
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Richard

Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

NORGART B

Se hospedó 3 noches en agosto de 2022

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente opción !!!
Excelente ubicación, atención y vista al london eye; El desayuno buffet es muy bueno; 100% recomendado
Se hospedó 2 noches en mayo de 2022

10/10 Excelente

Sullynette

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente servicio Hotel acogedor
Se hospedó 3 noches en marzo de 2022

8/10 Bueno

Roberto

Se hospedó 2 noches en marzo de 2022

8/10 Bueno

Erasto

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bien localizado
Se hospedó 5 noches en noviembre de 2021

10/10 Excelente

ALBERTO

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

Lisa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great access to Waterloo station. Easy check in, nice clean room and good breakfast.
Se hospedó 1 noche en mayo de 2024
Respuesta de Angelica Montalto, Front Office Manager, el 20 may. 2024
Dear Lisa,Thank you so much for your wonderful review and for giving us a perfect score of 5 out of 5! We are thrilled to hear that you had such a positive experience at Hampton by Hilton London Waterloo.Your kind words are greatly appreciated, and we are delighted that you enjoyed your stay with us. It is always our aim to provide excellent service and ensure that our guests have a memorable visit.We look forward to welcoming you back soon.

8/10 Bueno

ASSAD

Viaje familiar
Le gustó: Servicios
l like the hotel breakfast and their help in early check in. The room was clean and comfortable bed. However it was dark and stuffy with strong smell of new rugs. The location of the hotel is near metro station and restaurants
Se hospedó 5 noches en mayo de 2024
Respuesta de Angelica Montalto, Front Office Manager, el 20 may. 2024
Hi Assad,Thank you for taking the time to share your feedback about your recent stay at Hampton by Hilton London Waterloo. We are delighted to hear that you enjoyed our breakfast and appreciated the early check-in. It's wonderful to know that you found your room clean and the bed comfortable.However, I apologize for the issues you encountered regarding the room's ambiance and smell. We take all feedback seriously and will look into addressing these concerns to improve our guests' experience.We are pleased that our convenient location near the metro station and restaurants added to the enjoyment of your stay.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Guillaume

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Good breakfast and clean
Se hospedó 4 noches en mayo de 2024
Respuesta de Charley Moore Reception Manager , el 14 may. 2024
Dear Guillaume, Thank you for taking your time out to leave us a review. I'm glad to hear our breakfast was good for you and everything was clean, our team will be extremely happy to hear this. We hope to see you again in the future. Best Regards,

10/10 Excelente

Amie

Se hospedó 1 noche en mayo de 2024
Respuesta de Charley Moore Reception Manager , el 14 may. 2024
Dear Amie, I'm delighted to see you gave us a 5 out of 5 reviews. I can see you didn't leave any comments but if you would like to share anything about your experience with us then feel free to drop us an email.Kind Regards,

10/10 Excelente

Kenneth, Ontario

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is two blocks from a train station, and a short walk to the London Eye, Westminster Bridge, and Big Ben. The room was clean and good sized for London. The free breakfast was awesome with lots to choose from. Every staff member I met with was very friendly and eager to help.
Se hospedó 5 noches en mayo de 2024
Respuesta de Charley Moore Reception Manager , el 14 may. 2024
Dear Kenneth, Thank you for leaving us a review. It's wonderful to hear such kind words regarding your stay! The team will be happy to know that you see how eager they are to help and satisfy our guest needs. We really aim to make sure our guest has a great experience with us. We hope to see you again in the future. Best Regards,

10/10 Excelente

Jane

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great breakfast. Close to Waterloo Station. Friendly staff very helpful with directions. Would definitely stay there again.
Se hospedó 3 noches en abril de 2024
Respuesta de Charley Moore Reception Manager , el 8 may. 2024
Dear Jane, Thank you for leaving us such a nice review. I'm delighted to hear that you would definitely come back and stay with us here at Hampton by Hilton London Waterloo. It's very nice to hear that our team was friendly and helpful with directing you around.We are located in a great area and also right next to waterloo station, so I hope that was beneficial for you. We try to offer a great range and variety at breakfast, so I'm pleased this was enjoyable for you. We look forward to welcoming you back!Best Wishes,

8/10 Bueno

James George

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast was cold both mornings despite being under so called heaters. Only scrambled eggs available and no tomatoes. Great choice if you preferred something other than 'Full English'
Se hospedó 2 noches en mayo de 2024
Respuesta de Charley Moore Reception Manager , el 10 may. 2024
Dear James, Thank you for taking your time to leave us a review. It's unfortunate to hear that breakfast wasn't up to standard both mornings, we really appreciate the feedback, and we take on board for any necessary improvements we need to make.We hope to see you again in the future. Kind Regards,

6/10 Aceptable

Ryotaro

Viaje en grupo
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Basically alright, but in terms of cleanliness of the room, this hotel doesn’t deserve a good reputation. There was a used contact lens on the duvet and the glass wasn’t clean at all. Other than that, it was a fair stay.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

patrice

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bon rapport qualité prix
Se hospedó 3 noches en abril de 2024
Respuesta de Charley Moore Reception Manager , el 6 may. 2024
Dear Patrice, Thank you for taking the time to review us!It's great to hear it was good value for money. If there's anything else, you would like to share with us please get in touch. We wish to see you again in the future!Best Regards,

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Dr. Carsten

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en abril de 2024

2/10 Terrible

Glenn, West Bend

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The beds are terrible ! Staff was great. It’s all about sleeping well and this place was a mistake. I did switch rooms once.
Se hospedó 3 noches en abril de 2024
Respuesta de Charley Moore Reception Manager , el 30 abr. 2024
Dear Glen, Thank you for taking your time to leave us a review along with your feedback of your stay!I'm glad to hear your views on our staff being great, they really try to go that extra mile to make sure our guests are happy. It saddens me to hear that the bed wasn't comfortable for you, and you didn't manage to sleep well. We really take on board all feedback to improve necessary changes and to make sure our guests really have a perfect stay! We really hope to see you again in the future and that we can change your views around. Kind Regards,

8/10 Bueno

Peter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Charley Moore Reception Manager , el 30 abr. 2024
Dear Peter, Thank you for taking your time to review us. I see you didn't leave any comments, if there is anything you would like to add please drop us an email as we always want to hear any feedback from our guests. Many Thanks,

8/10 Bueno

Ronald, Honolulu

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de Charley Moore Reception Manager , el 30 abr. 2024
Dear Ronald, Thank you for reviewing us, I see you haven't left any comments, but I would love to hear your feedback and experience with us. Kind Regards,

6/10 Aceptable

JadiLyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel was very conveniently located near the Waterloo station, so getting everywhere was very easy. The hotel itself was nice. Room was very small which was a little uncomfortable for two adults & child, but served its purpose. Mattresses were not very comfortable. Breakfast had a wide variety of items. Staff was very friendly and helpful when asked. We did have the fire alarm go off three times while there - all false alarms. The staff handled them efficiently, but guests were not pleased it happened so often in a short period of time.
Se hospedó 1 noche en abril de 2024
Respuesta de Charley Moore Reception Manager , el 30 abr. 2024
Dear Jadilyn, Thank you for leaving us a review and feedback on your experience with us. We are Located very well so I'm glad the location was convenient for you, and you managed to get around easily. I'm delighted to hear our staff were friendly and helpful and you had a wide variety of choice at breakfast. It saddens me to hear that the room was on the small side and the mattress wasn't comfortable for you, we thank you for the feedback as we aim to improve anything necessary to make sure our guest have a great and comfortable stay. I apologies you had to go through the fire alarm, and I understand it could be frustrating but as health and safety and our main responsibility to keep all guest safe, all actions were necessary to carry out the correct investigation and procedures to ensure everyone's safety. We hope to see you again in the future and hope we can change your view!Best Regards,

6/10 Aceptable

Tanya

Viaje en grupo, Viaje familiar
Le gustó: Limpieza y servicio y personal
The hotel was good for the most part. There was a small incident that caused me to downgrade my review. We were woken up in the middle of the night by a fire alarm. The staff was running down the halls saying it wasn’t a drill. We had to gather our shoes and go outside. About the time we got to the stairs, they said it was a false alarm. No sooner than we got back in the bed, the alarm was triggered again. We weren’t offered any compensation or goodwill because of the incident.
Se hospedó 4 noches en abril de 2024
Respuesta de Charley Moore Reception Manager , el 30 abr. 2024
Dear Tanya, Thank you for sharing your feedback with us regarding your recent stay at our hotel.We understand that experiencing a fire alarm can be unsettling, and we sincerely apologize for any inconvenience it may have caused you. Please know that the safety and security of our guests is our top priority, and the activation of the fire alarm is a precautionary measure to ensure the well-being of everyone in the building.While we regret any disruption to your stay, it's important to note that compensation is not typically provided in situations where the fire alarm is activated as it is a critical safety measure. Our team is trained to handle such situations efficiently and to ensure that all guests evacuate the premises safely.We appreciate your understanding and cooperation in this matter, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Kind Regards,

10/10 Excelente

Sabrina

Se hospedó 3 noches en abril de 2024
Respuesta de Charley Moore Reception Manager , el 14 may. 2024
Dear Sabrina, Thank you for leaving us a 5 out of 5 reviews.I would love to hear more about your experience with us, so if you could drop us an email with any details you would like the share. We hope you come and stay with us again soon. Best Regards,

8/10 Bueno

Katherine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Great location for walking easily to Waterloo station. Able to walk easily to the Thames and wander along to most of the big sight seeing attractions. National theatre and the old Vic are essentially next door and lots of really nice eating spots surrounding it. The breakfast was nice with lots of options. Bed was comfortable enough, basic tv, internet was a bit slow but maybe was just our room location. We had brilliant views of the eye, then we had to move due to a broken shower but there were no issues with that, and the new room we were given had brilliant views of the Shard. Staff were lovely and very helpful.
Se hospedó 3 noches en abril de 2024
Respuesta de Umisha Varsani, el 27 abr. 2024
Dear Katherine,Thank you for your detailed feedback! I'm glad to hear that you enjoyed our hotel's great location, making it easy to walk to Waterloo station and explore the Thames and other major attractions. It's fantastic that you found plenty of dining options nearby and enjoyed the breakfast offerings. I do apologize for any inconvenience with the slow internet and the need to change rooms due to a broken shower, but I'm pleased that my team could assist you promptly and that you enjoyed the new room with brilliant views of the Shard. We appreciate your feedback and hope to welcome you back for an even better experience in the future.Best Regards,Umisha VarsaniGuest Services Manager

10/10 Excelente

Lisa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super Hotel
Se hospedó 2 noches en abril de 2024
Respuesta de Umisha Varsani, el 27 abr. 2024
Dear Lisa,Thank you so much for your glowing review! I'm thrilled to hear that you had a perfect stay with us. It's fantastic to know that our efforts to provide top-notch service and amenities were appreciated. We can't wait to welcome you back for another wonderful experience in the future!Best Regards,Umisha VarsaniGuest Services Manager

10/10 Excelente

Sami

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Umisha Varsani, el 27 abr. 2024
Dear Sami,Thank you so much for your glowing review! I'm thrilled to hear that you had a perfect stay with us. It's fantastic to know that our efforts to provide top-notch service and amenities were appreciated. We can't wait to welcome you back for another wonderful experience in the future!Best Regards,Umisha VarsaniGuest Services Manager

8/10 Bueno

Drew

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location close to Waterloo station and many city buses. Top of the line customer service. Good for famililes and serves great breakfast. Very close walking distance to Big Ben , parliament and 30 min walk to SOHO. Would stay again.
Se hospedó 3 noches en abril de 2024
Respuesta de Umisha Varsani, el 27 abr. 2024
Dear Drew,Thank you for your feedback! I'm pleased to hear that you enjoyed our great location near Waterloo station and the accessibility to city buses. It's wonderful to know that you experienced top-notch customer service and found our hotel suitable for families, with a great breakfast selection. We're glad you found our proximity to Big Ben and Parliament convenient, as well as the walkable distance to Soho. I appreciate your comments and look forward to welcoming you back for another stay in the future.Best Regards,Umisha VarsaniGuest Services Manager

10/10 Excelente

Renato

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente atendimento e quarto confortável e limpo. Café da manhã com muitas opções e coN seguimos fazer muitas coisas a pé mesmo.
Se hospedó 3 noches en marzo de 2024
Respuesta de Umisha Varsani, el 27 abr. 2024
Dear Renato,Thank you for your positive feedback! I'm delighted to hear that you enjoyed our excellent service, comfortable and clean room, as well as the many breakfast options. It's great to know that you were able to do many things on foot during your stay. We look forward to welcoming you again soon for another memorable experience!Best Regards,Umisha VarsaniGuest Services Manager

10/10 Excelente

Ian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel , short distance from Waterloo station. Felt safe in the area . Hotel was clean , modern, nice room and toiletries and plenty of options at the complementary breakfast. The waffle stand went down well with the children
Se hospedó 1 noche en abril de 2024
Respuesta de Umisha Varsani, el 27 abr. 2024
Dear Ian,Thank you for your excellent feedback! I'm thrilled to hear that you enjoyed your stay with us and found our hotel to be conveniently located near Waterloo station. It's wonderful to know that you felt safe in the area and that you appreciated the cleanliness, modernity, and amenities of our hotel room. I'm delighted that you and your children enjoyed the complimentary breakfast, especially the waffle stand! We hope to have the pleasure of welcoming you back for another fantastic stay soon!Best Regards,Umisha VarsaniGuest Services Manager

8/10 Bueno

Jan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Umisha Varsani, el 27 abr. 2024
Dear Jan,Thank you for sharing your feedback with us. I'm glad to hear that you had a positive experience overall. If there are any specific areas you feel we could improve upon to make your next visit even better, please feel free to let us know. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.Best Regards,Umisha VarsaniGuest Services Manager

6/10 Aceptable

Michael

Se hospedó 1 noche en abril de 2024
Respuesta de Charley Moore Reception Manager , el 30 abr. 2024
Dear Michael, Thank you for taking you time out to review us, I see you haven't left us any comments regarding your stay. If you wish, please send us an email on your experience with us as I would love to hear your feedback. Kind Regards,

10/10 Excelente

Holger

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Gute Anbindung an die Underground und Pubs.
Se hospedó 4 noches en abril de 2024
Respuesta de Front of House Team, el 8 abr. 2024
Dear Holger,Thank you for giving us a perfect score. We're delighted that you had an enjoyable stay with us.We look forward to welcoming you back to our hotel in the future.Kind regardsKaren Golding

8/10 Bueno

Zero

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location, reasonable price, clean and comfortable. Nice breakfast provided.
Se hospedó 1 noche en abril de 2024
Respuesta de Front of House Team, el 8 abr. 2024
Dear Zero,Thank you for sharing your recent stay experience with us and rating our hotel 4 out of 5. We're delighted to hear that our location suited your adventures in London and that you found your stay to be comfortable, clean, and reasonably priced, with a satisfying breakfast.Your feedback is greatly appreciated, and we look forward to welcoming you back to our hotel in the future!Kind regardsKaren Golding

10/10 Excelente

Roger

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
E xcellent value for money
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Experience Ambassador, el 26 mar. 2024
Dear Roger,Thank you for your review of our hotel. Your positive feedback means a lot to us, and we appreciate you taking the time to share this. We look forward to welcoming you back in the future.Kind regardsKaren Golding

10/10 Excelente

John

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Conveniently sited. Easy to find and use hotel. Clean and tidy with an excellent inclusive breakfast.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Experience Ambassador, el 20 mar. 2024
Dear John, We're delighted to receive your glowing review of our hotel. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience.I hope we have the pleasure of welcoming you back to our hotel in the future.Kind regardsKaren Golding