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Opiniones de NYX Hotel London Holborn by Leonardo Hotels

4 out of 5
NYX Hotel London Holborn by Leonardo Hotels
50-60 Southampton Row, London, England

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 562 de 923 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 224 de 923 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 76 de 923 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 38 de 923 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 23 de 923 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

9.0/10

Servicios

9.0/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Leticia

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente
Se hospedó 4 noches en marzo de 2024
Respuesta de Shana, Guest Relations Manager , el 30 mar. 2024
Dear Leticia,Thank you for taking the time to share your feedback. We hope to welcome you back again soon!Best,ShanaGuest Relations Manager

10/10 Excelente

Carlos

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 9 noches en septiembre de 2023
Respuesta de Rowan , el 12 oct. 2023
Dear Carlos,Thank you for your excellent review, I am delighted that you enjoyed your stay with us here at NYX Hotel London Holborn and thank you for your kind comments about our hotel, we are very proud of our hotel and pleased to see that you've had excellent stay with us.We hope to welcome you back in the future.Best Regards Rowan Rodrigues, Reception Manager

8/10 Bueno

Lilia

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Un poco exótico para hospedaje familiar Pero bien
Se hospedó 2 noches en julio de 2023
Respuesta de Rowan , el 5 ago. 2023
Dear Lilia,Thank you for taking the time to share your amazing feedback with us! We hope to welcome you back again soon!Thank you,Kind regards,Rowan Rodrigues, Reception Manage

10/10 Excelente

elizabeth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente hotel con todas sus amenidades. Pero lo mas valioso la atención al cliente!
Se hospedó 2 noches en marzo de 2023
Respuesta de nyx, el 11 mar. 2023
Thank you for your excellent review, I am delighted that you enjoyed your stay with us here at NYX Hotel London and thank you for your kind comments about our hotel, we are very proud of our hotel and are so grateful to you for sharing your experience.We hope to welcome you back in the future.Best RegardsEvita Rooms Division Manager

10/10 Excelente

Guillermo

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 6 noches en febrero de 2023
Respuesta de Shana, Guest Relations Manager , el 3 mar. 2023
Dear Guillermo,Thank you for taking the time to share your feedback with us! It is great to hear that you had an amazing stay with us! We hope to welcome you back again soon!Regards,ShanaGuest Relations Manager

10/10 Excelente

rafael

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2022
Respuesta de Mitch, el 8 dic. 2022
Dear Rafael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mitch, Duty Manager

10/10 Excelente

Ana Lorena

Se hospedó 5 noches en noviembre de 2022
Respuesta de Stellio Etienne Duty Manager, el 15 nov. 2022
Dear Ana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excelente

ana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Limpia buen servicio buen desayuno
Se hospedó 1 noche en septiembre de 2022
Respuesta de Shana, Duty Manager , el 12 sept. 2022
Dear Ana,Thank you for the great review score! We are so happy that you enjoyed your stay with us and hope that you will be back again soon!Sincerely,Shana

10/10 Excelente

Jeffrey

Se hospedó 1 noche en septiembre de 2022
Respuesta de Shana, Duty Manager , el 12 sept. 2022
Dear Jeffrey,Thank you for the outstanding review score, we are delighted that you were able to stay with us and have an amazing time. We hope that you will be back again soon!

10/10 Excelente

Alejandro, Madrid

Se hospedó 3 noches en julio de 2022

8/10 Bueno

Victor

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location. Close to Covent Garden and Holborn train station. Front desk staff could be nicer.
Se hospedó 6 noches en junio de 2022
Respuesta de Rowan , el 30 jun. 2022
Dear Victor, Thank you for your excellent review, I am delighted that you enjoyed your stay with us here at NYX Hotel London and thank you for your kind comments about our hotel, we are very proud of our hotel and are so grateful to you for sharing your experience. We hope to welcome you back in the future. Best Regards, Rowan Rodrigues, Front Office Assistant Manager. NYX Hotel London

8/10 Bueno

Olivia

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Lovely room, comfortable bed and not noisy. Lighting wasn’t great for makeup etc but was aesthetically pleasing. We received cookies in the room and sweets when checking in, and there was popcorn which was a nice touch. Pool was fab. Only issue was the bar service, we had to wait over 20 minutes for our drinks and the staff were grumpy and avoided eye contact at all costs. But fortunately a new member of staff was there when we were paying the bill and was very apologetic and gave us a free drink and money off the bill which was appreciated
Se hospedó 1 noche en mayo de 2024
Respuesta de NYX, el 20 may. 2024
Thanks to you for staying with us and thanks for leaving a review. We are delighted to hear that you found bed superb. Meanwhile, we are also very sorry to hear that the stay did not meet your expectations in other aspects. Your remark is very appreciated and is going to be discussed further with our team. Hope it won't be too long till you're back! Best Regards, NYX Team

10/10 Excelente

Debbie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very helpful and friendly. Guest rooms could use additional lighting. Overall, would recommend staying.
Se hospedó 5 noches en mayo de 2024
Respuesta de Stellio Duty Manager, el 15 may. 2024
Thank you for your kind words and valuable feedback, Debbie! We're thrilled to hear that our staff made a great impression. Your suggestion about the lighting in our guest rooms is greatly appreciated and we're looking into ways to brighten up the space. We're glad you would recommend us and hope to welcome you back soon!

10/10 Excelente

michelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was very modern and within walking distance for all the sightseeing and shopping, staff were very welcoming as well!
Se hospedó 4 noches en mayo de 2024
Respuesta de Stellio Duty Manager, el 14 may. 2024
Thank you, Michelle, for your kind words! We're thrilled to hear that you enjoyed the modern comforts of our property and its convenient location. It's wonderful to know that our staff made you feel welcome. We hope to have the pleasure of hosting you again soon for another perfect stay!

10/10 Excelente

Alain

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en mayo de 2024
Respuesta de Stellio Duty Manager, el 14 may. 2024
Thank you Alain for your recent stay at NYX.

6/10 Aceptable

John

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good hotel but dissapointed that I didnt receive a room upgrade until I asked again the following day. This was because my welcome gift had been left in the room which turned out to be 3 cookies but the room itself was very small and had no windows that opened.
Se hospedó 3 noches en mayo de 2024
Respuesta de Stellio Duty Manager, el 14 may. 2024
Dear John, thank you for taking the time to share your feedback. We're glad to hear that you found our hotel to be good overall. However, we sincerely apologize for the oversight regarding the room upgrade and the welcome gift. We understand how important these details are to enhance your stay and we're looking into our procedures to ensure this doesn't happen again. We appreciate your understanding and hope to have the opportunity to make your next stay with us much more enjoyable.

10/10 Excelente

Khristen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great area. Was at most a 20 minute bus ride from everything we wanted to do. Walking to distance to Covent Garden, shows, cafes, Museum. So much to do! Staff was friendly and our room was lovely.
Se hospedó 6 noches en mayo de 2024
Respuesta de Stellio Duty Manager, el 14 may. 2024
Thank you for your wonderful review, Khristen! We're thrilled to hear that our location served as the perfect hub for your adventures around the city and that you found the proximity to Covent Garden and local attractions convenient. It's great to know that our staff made you feel welcome and that your room met your expectations. We hope to have the pleasure of hosting you again soon!

6/10 Aceptable

Vesna

Viaje de negocios
Le gustó: Limpieza
very dark and small rooms -
Se hospedó 3 noches en abril de 2024
Respuesta de Shana, Guest Relations Manager , el 11 may. 2024
Dear Vesna,Thank you for taking the time to share your feedback with us. We are grateful for your comments and hope that we can welcome you again soon!Best,ShanaGuest Relations Manager

8/10 Bueno

Gina, Washington

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff slow in responding to problems. Took 1&1/2 hours to get a working TV remote on check-in. Traveling companion’s door lock stopped working & had to wait for an engineer to come in & drill door lock to open. Had to move all belongings to another room. Free snacks were removed by someone & never replaced. Overall hotel is nice & in nice area w/short walk to bus/tube.
Se hospedó 8 noches en abril de 2024
Respuesta de Stellio Duty manager, el 6 may. 2024
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with the slow response to your issues during your stay. We will address these concerns with our staff to ensure that future guests do not encounter similar problems. We are glad to hear that you found the hotel to be nice and in a convenient location. We hope to have the opportunity to welcome you back in the future and provide you with a much smoother and enjoyable stay. Thank you for choosing to stay with us.

10/10 Excelente

Tansey, Bakersfield

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved it! 3 ladies--2 with mobility issues--were well cared for and accommodated at NYX!! Crazy cool vibe, super clean, attentive staff, great housekeeping--and great bars. Breakfast stands out! Best I've had in a hotel buffet--book it with your room! Shopping and dining option in short walking distance!
Se hospedó 5 noches en abril de 2024
Respuesta de Stellio Duty manager, el 3 may. 2024
Thank you for sharing your wonderful experience at NYX! It's fantastic to hear that the hotel's accommodations for mobility concerns exceeded your expectations and that the unique atmosphere added to your enjoyment. Your shoutout to the exceptional breakfast and convenient location is much appreciated and will surely help others who are considering a stay. We're thrilled that NYX could provide such a memorable visit for you and your friends! Regards,

10/10 Excelente

Alison

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved staying at the NYX holborn for a quick London trip! The vibe is stylish and hip, and the on-site bar and restaurant is perfect especially if you arrive later in the evening. Convenient to cute restaurants, tube stop, and gardens. Would definitely stay here again.
Se hospedó 4 noches en abril de 2024
Respuesta de Stellio Duty Manager, el 1 may. 2024
Thank you for your fantastic review, Alison! We're thrilled to hear that the NYX Holborn's stylish vibe and convenient amenities added to the enjoyment of your London trip. It's great to know that our on-site bar and restaurant hit the spot after your evening arrival. We look forward to welcoming you back soon for another memorable stay!

8/10 Bueno

Paul

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de NYX, el 20 may. 2024
Thanks to you for staying with us and thanks for leaving a review. We are delighted to hear that you found some aspects superb. Meanwhile, we are also very sorry to hear that the stay did not meet your expectations in other aspects. Your remark is very appreciated and is going to be discussed further with our team. Hope it won't be too long till you're back! Best Regards, NYX Team

4/10 Malo

Grace

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal
The "Other" feature doesn't work on "What did you not like? I would not recommend this hotel and they are aware and compensated me some for their poor services. 1) They put us in the last room on the 3rd floor which is above the dumpsters and parking lot. They were not upfront about this at all. I found out that there was a lovely courtyard view which was quiet. 2) The thermostat broke the 2nd day we were there. It was fixed on the 3rd day, so having to report it 2x AND it wasn't fixed because it blew out cold air when we wanted heat. 3) The bathroom is the smallest bathroom I have ever seen in a hotel or motel for that matter. It was about 4 1/2 feet across and maybe 6" or 7" in length where the sink was, the shower was about 2" x 5". There was no counter space to put your toiletries. So, it was shocking. 4) So not surprisingly the room was pretty small and I booked a Supreme King. 4) This is a hotel for younger people, there was one dining and cocktail area and the music was loud 24/7 with thumping music. So you come back tired at night and you are greeted with this. 5) And because we were the last room on the floor, it was so inconvenient and confusing to get out of the room via stairs. So we used the elevator each time. 6) There were 2 days where housekeeping didn't give us washcloths or hand towels. And I had to ask for instant coffee packets and espresso. 7) The TV came on randomly the first few nights, even in the middle of the night!
Se hospedó 5 noches en abril de 2024
Respuesta de Shana Guest Relations Manager , el 23 abr. 2024
Dear Grace,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience was not as you had expected. We take your comments onboard and endeavor to utilise these comments when considering future improvements. We are sorry for any inconvenience, however are glad that we were able to compensate and address your concerns whilst you were inhouse.We hope that you will consider visiting again soon!Best,ShanaGuest Relations Manager

10/10 Excelente

Elizabeth

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location, interior, cleanliness, customer service and value for money all excellent. Will definitely be booking here again next time I visit London.
Se hospedó 1 noche en abril de 2024
Respuesta de Stellio Duty Manager, el 19 abr. 2024
Dear Elizabeth, Thank you for your great review. We hope to welcome you back soon.

10/10 Excelente

Javier Roman Fornies

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Gibt nichts am Hotel und am Personal auszusetzen. Besonders hervorzuheben sind das Interieurdesign und das überaus freundliche Personal. Immer wieder gerne.
Se hospedó 3 noches en abril de 2024
Respuesta de Shana Guest Relations Manager , el 23 abr. 2024
Dear Javier,Thank you for taking the time to share your experience with us. We hope to welcome you again soon!Best,ShanaGuest Relations Manager

8/10 Bueno

Aviran, Petah Tikva

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en abril de 2024
Respuesta de Stellio Duty Manager, el 18 abr. 2024
Thank you for your positive feedback, Aviran! We hope to welcome you back.

10/10 Excelente

Ellen

Se hospedó 1 noche en abril de 2024
Respuesta de Stellio Duty manager, el 4 may. 2024
Dear Ellen, Thank you for your review.

10/10 Excelente

Kirsty

Se hospedó 3 noches en marzo de 2024
Respuesta de Stellio Duty Manager, el 1 may. 2024
Thank you for your review Kirsty, We look forward to welcoming you back soon for another memorable stay!

10/10 Excelente

Stacy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Centrally located, clean and well-appointed. Very helpful staff.
Se hospedó 4 noches en abril de 2024
Respuesta de Stellio Duty Manager, el 13 abr. 2024
Thank you, Stacy, for your kind words! We're thrilled to hear you enjoyed our central location, cleanliness, and amenities. It's wonderful to know that our staff made a great impression with their helpfulness. We hope to welcome you back soon! Kind regards, Stellio Duty Manager

8/10 Bueno

James

Viaje en pareja
Le gustó: Servicios
Amazing location and friendly staff. Arrived way earlier than check in time but they were able to get us in our room no fuss. Easy walk from Euston station and central to everything. Only issue was with the shower as it was weak pressure and very slow to warm up. Would stay again!
Se hospedó 2 noches en abril de 2024
Respuesta de Stellio Duty Manager, el 10 abr. 2024
Thank you for your kind words, James! We're thrilled to hear you enjoyed our prime location and the warm welcome from our staff. It's great that we could accommodate your early arrival smoothly. We appreciate your feedback on the shower; we're looking into this to improve our guest experience. Delighted to know you'd stay with us again – we can't wait to welcome you back!

10/10 Excelente

Gary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What a great hotel, highly recommend, all the staff were helpful and would use again, thank you for a great experience
Se hospedó 2 noches en marzo de 2024
Respuesta de NYX Team, el 10 abr. 2024
Dear Gary,Thank you for taking the time to share your feedback with us. We are so glad to hear that you enjoyed you time, we hope to welcome you back again soon!Best regards, Rowan Rodrigues, Front Office Manager

10/10 Excelente

Helen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was superb and the bed was really comfy, unlike some hotels where the mattress is overly hard or bumpy. Central location and easy walking distance of many of the attractions and theatres.
Se hospedó 1 noche en abril de 2024
Respuesta de Shana Guest Relations Manager , el 6 abr. 2024
Dear Helen,Thank you for taking the time to share your feedback with us! We are so glad to hear that you enjoyed your stay and that you had a comfortable sleep in our DREAM beds. We hope that we can welcome you again soon! Best, Shana Guest Relations Manager

8/10 Bueno

Hema

Viaje en pareja
Le gustó: Servicio y personal
Good hotel but on the final night there was loads of noise as the hotel were trying to break down a door to access a guests room next to ours. Would have appreciated some notice of the hours went on late into the night
Se hospedó 3 noches en marzo de 2024
Respuesta de Shana Guest Relations Manager , el 2 abr. 2024
Dear Hema,Thank you for taking the time to share your feedback with us. We are glad that you enjoyed your stay with us. We are sorry that the emergency maintenance carried out disturbed you. We thank you for your understanding. We hope to welcome you back again.Best,ShanaGuest Relations Manager

8/10 Bueno

Adil

Viaje en grupo
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Servicio y personal
Das Hotel ist perfekt gelegen. Fußläufig sind Geschäfte und U Bahn erreichbar. Soho ist einen kurzen Fußweg entfernt. Das Personal ist insgesamt freundlich und zuvorkommend, der Service im Restaurant beim Frühstück war super, einzig das Housekeeping lässt sehr zu wünschen übrig. Unser Zimmer im 8 Stock wurde nur einmal vor 4 Uhr mittags gereinigt. Insgesamt kann ich das Hotel dennoch sehr empfehlen.
Se hospedó 4 noches en marzo de 2024
Respuesta de Shana, Guest Relations Manager , el 30 mar. 2024
Dear Adil,Thank you for taking the time to share your experience with us! We hope that we can welcome you back again soon.Best,ShanaGuest Relations Manager

10/10 Excelente

Irina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is in a convenient and central location. It was one of the few properties in the area with two beds to accommodate a family of four. Although the room was on a small side - to be expected in London. It was a good option for a one night stay. The staff were friendly and helpful.
Se hospedó 1 noche en marzo de 2024
Respuesta de Shana, Guest Relations Manager , el 30 mar. 2024
Dear Irina,Thank you for taking the time to share your feedback with us. We are so glad to hear that you enjoyed you time, we hope to welcome you back again soon!Best,ShanaGuest Relations Manager

10/10 Excelente

Erik

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Stellio Duty Manager, el 18 abr. 2024
Thank you for your positive feedback, Erik! We hope to welcome you back.

10/10 Excelente

Craig

Se hospedó 1 noche en marzo de 2024
Respuesta de Stellio Duty Manager, el 15 abr. 2024
Dear Craig, Thank you for you recent stay and your review. We look forward to welcome you back.

10/10 Excelente

alexander

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel offers convenient proximity to some good restaurants and easy access to public transportation. It’s an ideal base for exploring Soho’s vibrant dining and nightlife scene. I didn’t interact with from desk, as the Check-in and check-out were hassle-free, although I didn’t need much assistance from the front desk. , the lobby staff, particularly Lorena, provided excellent service during our meal. However, the pillows were uncomfortable for my taste, and the bathroom in our specific room (513) was quite small—though I can’t speak for other rooms. Despite these minor issues, our overall experience was fantastic, and I wouldn’t hesitate to book this property again.
Se hospedó 4 noches en marzo de 2024
Respuesta de Stellio Etienne Duty Manager, el 26 mar. 2024
Hi Alexander,Thanks for sharing your experience! We're thrilled to hear that our hotel served as a great hub for your Soho adventures and that Lorena made your dining experience memorable. Sorry to hear about the pillows and the snug bathroom—room 513 is unique in its layout. Next time, we'd be happy to find a room that suits your needs better. Looking forward to welcoming you back soon!Cheers,

10/10 Excelente

Jamie

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel and staff were excellent! Room was spacious and clean, would book here again
Respuesta de Stellio Etienne Duty Manager, el 26 mar. 2024
Hi Jamie, thanks for the stellar review! Thrilled to hear you loved the hotel and our team's service. So glad your room hit the mark. Can't wait to welcome you back!

10/10 Excelente

Ines

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Tolles stylisches Hotel, schöne und für London große Zimmer sowie Bad. Hat eine gute Bar. Liegt perfekt, um alles mit öffentlichen Verkehrsmitteln zu erreichen oder zu erlaufen, bspw. Covent Garden und Soho. An jeder Ecke sind gute Pub‘s. Tipp: Flughafen Heathrow lohnt sich der Express Zug nicht, da man direkt mit der U-Bahn Piccadilly Line zur Station Hohlborn kommt, die unmittelbar beim Hotel ist.
Se hospedó 3 noches en marzo de 2024
Respuesta de Stellio Etienne Duty Manager, el 26 mar. 2024
Lieber Ines, vielen Dank für deine tolle Bewertung! Es freut uns sehr zu hören, dass dir unser Hotel mit seinem stylischen Design und den geräumigen Zimmern gefallen hat. Super, dass du auch unsere Bar genossen hast und die Lage ideal für deine Erkundungstouren war. Wir hoffen, dich bald wieder bei uns begrüßen zu dürfen!

10/10 Excelente

Samuel

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Comfortable stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Stellio Duty Manager, el 22 mar. 2024
Dear Samuel, Thank you for your recent stay at NYX. We look forward to welcome you back. Kind regards, Stellio Duty Manager

10/10 Excelente

Helen, London

Se hospedó 1 noche en marzo de 2024
Respuesta de Stellio Duty Manager, el 10 abr. 2024
Dear Helen, thank you for your review. Best regards,

10/10 Excelente

Kryspin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Stellio Duty Manager, el 10 abr. 2024
Dear Kryspin, thank you for your review. Best regards,

10/10 Excelente

Jennifer, Dallas

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They treated us so so well. This was a great place to stay and the staff was super friendly. The rooms were big and comfy. Happily will stay here again and recommend.
Se hospedó 6 noches en marzo de 2024
Respuesta de Stellio Duty Manager, el 21 mar. 2024
Dear Jennifer,Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay and found our staff to be friendly and accommodating. It's wonderful to know that the comfort of our rooms contributed to a memorable stay. We look forward to welcoming you back in the future and appreciate your recommendation to others!Warm regards,

10/10 Excelente

Shaun

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved the hotel
Se hospedó 4 noches en marzo de 2024
Respuesta de Shana Guest Relations Manager , el 16 mar. 2024
Dear Shaun,Thank you for taking the time to review your stay with us! We hope to welcome you again soon!Best,ShanaGuest Relations Manager

10/10 Excelente

Rebecca

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff is always attentive and friendly. Will be back again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Shaun, el 13 mar. 2024
Hi Rebecca,Thanks for taking the time out to leave us this kind review.We are pleased that you enjoyed your stay.The NYX family is looking forward to seeing you again soon.RegardsShaunNight Manager

10/10 Excelente

Jacqueline

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great value. We loved the location for its walk ability to Covent Gardens and SOHO. Cute cafes nearby as well. The room was clean and sound proof from other guests. Some sirens go by so maybe bring earplugs. The bed was super comfortable. The amenities are great, have a pool and sauna plus a restaurant onsite. We were happy to have this as our home base while in London.
Se hospedó 4 noches en febrero de 2024
Respuesta de Stellio Duty Managerr, el 9 mar. 2024
Dear Jacqueline, I'm glad you enjoyed your stay at our hotel. Thank you for your kind words about our location, room, bed, and amenities. We appreciate your feedback about the noise from the sirens. We apologize for any inconvenience this may have caused you. We hope to see you again soon in London.

10/10 Excelente

Teneisha

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
N/a
Se hospedó 2 noches en marzo de 2024
Respuesta de Stellio Duty Managerr, el 9 mar. 2024
Dear Teneisha, Thank you for your recent stay at NYX, we hope to welcoming you back soon. Best regards,

10/10 Excelente

Mariko

Se hospedó 4 noches en marzo de 2024
Respuesta de Stellio Etienne Duty Manager, el 26 mar. 2024
Dear Mariko, Thanbk you for your reviewBest

10/10 Excelente

Penelope, Roland

Se hospedó 1 noche en marzo de 2024
Respuesta de Stellio Duty Manager, el 24 mar. 2024
Dear Penelope, Thank you for your recent stay at NYZ. We look forward to welcoming you back.