Vista desde la propiedad

Opiniones de Pullman London St Pancras

4 out of 5
Pullman London St Pancras
100-110 Euston Road, London, England

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 638 de 1006 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 251 de 1006 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 60 de 1006 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 31 de 1006 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 26 de 1006 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Rafael

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy cerca de la estación de king kross y St Pancras
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 13 mar. 2024
Dear Rafael,Thank you very much for choosing to stay at Pullman London St Pancras! It is great to know you enjoyed your experience with us and found our location convenient for the purpose of your trip. We look forward to welcoming you back soon!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

8/10 Bueno

Anna

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal y servicios
It has been a nice place, but still the room Feels quite far away from 5* hotel. We got dirty sheets and the curtains were quite dusty
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Quality & Guest Experience Manager, el 8 nov. 2023
Dear Anna,Thank you for sharing your feedback with us. I am delighted to read that you found our hotel to be nice. Nevertheless I apologize for falling short of our usual standards during your stay. Cleanliness is of utmost importance, and I regret that you encountered dirty sheets and dusty curtains. Please know that we take your comments seriously and will be shared with our housekeeping team in order to avoid future occurrences. We hope you will consider giving us another chance if your travel brings you to London again.Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excelente

JOSE LUIS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent all around
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Quality & Guest Experience Manager, el 27 oct. 2023
Dera Jose Luis,Thank you for choosing to stay at Pullman London St. Pancras and for leaving such a great review! It is fantastic to know that you had an excellent stay with us, and we look forward to welcoming you back soon!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excelente

Juan Cruz

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en marzo de 2023

10/10 Excelente

oscar

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great time, room, restaurant and service were amazing
Respuesta de Hotel Quality & Guest Experience Manager, el 7 nov. 2023
Dear Oscar,Thank you for sharing your feedback! I am thrilled to read that you had a great time at Pullman London. It is wonderful that you found the room, restaurant, and service to be amazing. I look forward to welcoming you back in the future.Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excelente

Marco

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Juan josé granda

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
excelente
Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2022

6/10 Aceptable

Paul

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2021

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great room, marvelous view. The bathroom was a little dark.
Se hospedó 4 noches en diciembre de 2019

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El hotel y la habitación estan nuevos, limpios, el desayuno rico y está muy cerca de la estación de Kings Cross y Euston. Regresaría sin pensarlo
Se hospedó 2 noches en diciembre de 2019

10/10 Excelente

ROGER

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2019
Respuesta de Aurore WEBER - Guest Experience Manager, el 2 nov. 2019
Dear Roger, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. I am glad you had an overall enjoyable stay with us. Thank you again for sharing your feedback, the team and I look forward to welcoming you back soon to the Pullman London St Pancras. Kind regards, Aurore Weber Guest Experience Manager

10/10 Excelente

Margit

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Well situated near Kings Cross station. Well appointed, comfortable rooms.
Se hospedó 1 noche en abril de 2024

4/10 Malo

Ryo, london

Viaje de negocios
No le gustó: Servicio y personal
Rl
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Lina

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very safe and convenient location
Se hospedó 4 noches en abril de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 29 abr. 2024
Dear Lina,Thank for taking the time to rate your experience with us!I am glad to know you had a great stay, felt safe and enjoyed our prime location. Your satisfaction means a lot to us, and we cannot wait to welcome you back.Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excelente

Jahan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel close to Kings Cross. The bed was the highlight for me - so big and comfy, like a cloud! Modern fixtures, great amenities like the gym with a view to die for, friendly staff and an amazing restaurant attached. Would definitely stay again.
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 25 abr. 2024
Dear Jahan,Thank you for taking the time to share your positive experience with us!It is fantastic to know you enjoyed your stay, and specially our comfy beds. Your kind words about our amenities, friendly staff and GA restaurant are truly appreciated. Your satisfaction means the world to us, and we cannot wait to welcome you back on your next visit to London! Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

8/10 Bueno

Stephanie

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The mattresses were not very comfortable but the staff was amazing. The convenience to public transport and location near sites of interest are well worth it. Be aware that drinks in the bar are very expensive.
Se hospedó 4 noches en abril de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 23 abr. 2024
Dear Stephanie,Thank you for choosing to stay at Pullman London St Pancras!I am delighted to know enjoyed our convenient location and I really appreciate your kind words about our staff. However I apologize if the bed did not meet your expectation and will be sure to pass on your feedback to our team for review. Thank you for sharing your thoughts with us, and hope to have the pleasure of welcoming you back.Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excelente

Peter

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check in very efficient and team very pleasant. Hotel handy for 3 major stations
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 16 abr. 2024
Dear Peter,Thank you for the wonderful review!It is fantastic to know you had a good experience with us and enjoyed our location as well as the service provided by our team. Looking forward to welcoming you back soon!Warm regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excelente

Wilburn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and convenient to St Pancras
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 16 abr. 2024
Dear Wilburn,Thank you very much for taking the time to share your positive feedback with us!I am delighted to know you had a great experience and enjoyed our convenient location. Your satisfaction means a lot to us and we cannot wait to welcome you back.Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excelente

Ade

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 12 abr. 2024
Dear Ade,Thank you for choosing Pullman London St Pancras and for taking the time to rate your stay! I am delighted to know you had an enjoyable time with us and hope to welcome you back soon.Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excelente

Paul

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful contemporary style hotel. Spacious family room. It just needed a nightlight on the child’s side.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 12 abr. 2024
Dear Paul,Thank you very much for choosing our hotel and for taking the time to tell us about your experience!I am delighted you had a great stay with us and enjoyed our large family rooms. Your feedback about the nightlight is noted and I will definitely share it with the team for review. We look forward to welcoming you back soon!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

8/10 Bueno

Carol

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 12 abr. 2024
Dear Carol,Thank you for taking the time to review your experience and we hope to welcome you back soon!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excelente

Thierry

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel, amazing rooms, excellent location
Se hospedó 4 noches en marzo de 2024
Respuesta de Hotel Quality & Guest Experience Manager , el 5 abr. 2024
Dear Thierry,Thank you very much for choosing Pullman London St Pancras!I am glad to know you had a lovely time with us and enjoyed our hotel, rooms and location. Your positive comments are truly appreciated and we look forward to welcoming you back soon!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excelente

Blake

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very friendly, 5 minutes walk to the train station and fish n chips.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 3 abr. 2024
Dear Blake,Thank you for choosing to stay at Pullman London St Pancras! I am delighted to know you had a great experience with us and we look forward to welcoming you back soon.Warm regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excelente

Ripsime

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were very polite and the property was very nice, including the onsite restaurant.
Se hospedó 3 noches en marzo de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 3 abr. 2024
Dear Ripsime,Thank you for choosing Pullman London St Pancras and for taking the time to share your experience!It is wonderful to know that our staff's politeness and the quality of our hotel, including our onsite restaurant, left a positive impression on you. Thank you for choosing us and we hope to have the pleasure of welcoming you back soon!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excelente

Sarah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel is premium service and facilities and well located for everything. A good place to stay when in London.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 3 abr. 2024
Dear Sarah,Thank you for your positive review! I am delighted to read that you had a great experience and enjoyed the service provided, our hotel facilities and convenient location. Your kind words are truly appreciated and we look forward to welcoming you back on your next visit to London!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excelente

David

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very helpful staff, clean rooms. Love the convenient location, so close to both train stations.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 27 mar. 2024
Dear David,Thank you for the lovely feedback! I am delighted to know you enjoyed your stay with us and I really appreciate your kind words about our helpful staff, cleanliness and convenient location. Looking forward to welcoming you back soon! Best regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

8/10 Bueno

YUANCHONG, Hockessin

Se hospedó 4 noches en marzo de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 16 abr. 2024
Dera Yuanchong,Thank you very much for taking the time to rate your experience at Pullman London St Pancras and hope to welcome you back in the future!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excelente

Yusuf

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 27 mar. 2024
Dear Yusuf,Thank you for taking the time to rate your experience at Pullman London St Pancras!I am glad to know you had a 5 out of 5 stay with us and we look forward to welcoming you back soon. Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Pullman is a great hotel - nice and clean, great bar/ restaurant end close to shops, kings X and Euston train food options. Good quality hotel at a reasonable price.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 27 mar. 2024
Dear David,Thank you for taking the time to tell us about your recent experience at Pullman London St Pancras!It is fantastic to know you enjoyed your stay and we hope to welcome you back soon. Warm regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excelente

Robert

Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 12 abr. 2024
Dear Rober,Thank you for the great rating! I am glad to know you enjoyed your stay and hope to welcome you back in the nearest future.Warm regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

8/10 Bueno

Chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 11 mar. 2024
Dear Chris,Thank you for choosing to stay at Pullman London and for taking the time to rate your experience with us!We look forward to welcoming you back in the future.Best regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

8/10 Bueno

Carol

Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 3 abr. 2024
Dear Carol,Thank you for taking the time to rate your experience at Pullman London St Pancras and I hope to welcome you back in the future!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excelente

Neil

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good value in easy access location
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 7 mar. 2024
Dear Neil,Thank you for your lovely feedback!It is great to know that you enjoyed your experience with us, and we look forward to welcoming you back soon. Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excelente

Tamara

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
excellent
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 7 mar. 2024
Dear Tamara,Thank you for your great review! We are thrilled to know you had an excellent experience with us, and we cannot wait to welcome you back soon.Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excelente

Dennis

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location. funky and fun hotel with an excellent location
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 7 mar. 2024
Dear Dennis,Thank you for your lovely review! I am glad to know you had an enjoyable stay and found our location to be excellent for the purpose of your trip. Looking forward to welcoming you back soon.Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excelente

Aaron

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Awesome location, and space. Amazing room with incredible views.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 7 mar. 2024
Dear Aaron,Thank you for choosing Pullman London St Pancras!I am delighted to know that you had a lovely stay with us and enjoyed the location, room and views. Your kind words mean a lot to us and we look forward to having you back!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excelente

Jari

Se hospedó 3 noches en enero de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 24 ene. 2024
Dear Jari,Thank you for taking the time to rate your experience at Pullman London St Pancras! I am delighted to know you had a great stay, and we look forward to welcoming you back soon.Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel. Relatively Small room and bathroom.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 16 ene. 2024
Dear Guest, Thank you for choosing Pullman London St Pancras and for taking the time to share your thoughts with us.It is fantastic to know you had an overall good experience and enjoyed our hotel. Regarding the room size, we do have other options that may suit your preferences more, such as our Junior Suites or Deluxe Suites, which offer a bigger space. I hope this information was helpful, and we look forward to welcoming you back for another great stay! Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

2/10 Terrible

Andrew

Viaje familiar
Le gustó: Servicios
Took 30 mins to check me in and charged me twice on checkout, now I need to dispute the transaction with my bank because they cannot see the first transaction. Aweful experience.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Aisling

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Quality & Guest Experience Manager, el 10 mar. 2024
Dear Aisling,Thank you for taking the time to review your experience at Pullman London and we hope to welcome you back soon!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

8/10 Bueno

Kevin

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Michelle Jessica, Anaheim

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff, very convenient location near the stations
Se hospedó 9 noches en diciembre de 2023
Respuesta de Hotel Quality & Guest Experience Manager, el 8 ene. 2024
Dear Michelle,Thank you very much for choosing Pullman London St Pancras! I am glad to know you enjoyed your stay with us, from our great team to the convenient location. Looking forward to welcoming you back for another memorable experience!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

8/10 Bueno

Imaoka

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Quality & Guest Experience Manager, el 10 ene. 2024
Dear Imaoka,Thank you for taking the time to review your experience at Pullman London St Pancras!It is great to know that you had an overall good stay and hope to welcome you back soon.Best regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excelente

Marie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Quality & Guest Experience Manager, el 3 ene. 2024
Dear Marie,Thank you for taking the time to review your stay at Pullman London St Pancras! I am glad to know you had a 5 out of 5 experience with us and look forward to welcoming you back.Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

8/10 Bueno

Brock

Se hospedó 4 noches en diciembre de 2023
Respuesta de Hotel Quality & Guest Experience Manager, el 3 ene. 2024
Dear Brock,Thank you for taking the time to review your experience at Pullman London St Pancras! Looking forward to welcoming you back in the future.Best regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excelente

WEN CHIH

Le gustó: Servicio y personal
Se hospedó 6 noches en agosto de 2023
Respuesta de Hotel Quality & Guest Experience Manager, el 3 ene. 2024
Dear Wen Chih,Thank you very much for choosing Pullman London St Pancras and for rating your experience! I am glad to know you enjoyed your stay and hope to welcome you back soon.Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

8/10 Bueno

Lisa

Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Quality & Guest Experience Manager, el 3 ene. 2024
Dear Lisa,Thank you for choosing Pullman London and for taking the time to rate your stay. Looking forward to welcoming you back in the future.Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

8/10 Bueno

STUART

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Respuesta de Hotel Quality & Guest Experience Manager, el 7 mar. 2024
Dear Stuart,Thank you for taking the time to review your experience!It is fantastic to know that you enjoyed your stay with us, and hope to welcome you back in the future!Best,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excelente

Sandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Quality & Guest Experience Manager, el 20 dic. 2023
Dear Sandra,Thank you for rating your experience at Pullman London St Pancras!I am glad you had a 10/10 stay and hope to welcome you back soon. Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager