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Opiniones de Ramada by Wyndham Hounslow - Heathrow East

3 out of 5
Ramada by Wyndham Hounslow - Heathrow East
8-10 Lampton Road, Hounslow, England

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 260 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 409 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 181 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 84 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 68 de 1002 opiniones" "

8.0/10

Limpieza

7.8/10

Servicio y personal

6.2/10

Servicios

7.4/10

Condiciones de la propiedad

6.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jose

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
En realidad me gusto todo solo una cuestión se noto la falta de aire acondicionado, pero no lo tienen,esos días hizo mucho calor, deberían hacer algo sobre el tema,hizo mucho calor en Londres.
Se hospedó 7 noches en agosto de 2022
Respuesta de Mario, el 28 ago. 2022
Dear guest thank you for staying with us,Please accept our apologies and thanks for the feedback and getting our attention in this matter. I will take action immediately to improve service. Have a great day!

6/10 Aceptable

Braulio

Se hospedó 3 noches en junio de 2022
Respuesta de Izana, el 1 jul. 2022
Dear Braulio, Thank you for staying with us and we appreciate your feedback.

8/10 Bueno

Oscar

Se hospedó 1 noche en febrero de 2022

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2019
Respuesta de Shiromi Jacob, el 28 jul. 2019
Thank you for your comments regarding your stay with us. We take all our guest reviews very seriously as we value our guests’ opinions and feedback in order to better our services

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel perfecto para Heathrow con el metro directo a 3 estaciones. También directo al centro de Londres, pero viaje largo y caro como todo el transporte. Ideal pata ir a Richmond también y cercano a una high street para compras básicas. El barrio no es muy lindo, pero correcto.
Se hospedó 2 noches en noviembre de 2018
Respuesta de Sudarshi Hardoyal, el 4 dic. 2018
Thank you very much for staying with us. We value your feedback in order to better our services and hope to welcome you to the Ramada Hounslow in the near future. Have a great day.

8/10 Bueno

Astrid

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Estuvo bien y aunque esté lejos del centro, la estación del metro es muy cercana
Se hospedó 3 noches en octubre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de Shiromi, el 20 abr. 2016
Thank you for staying with us at Ramada Hounslow. We are delighted to know that we met your expectations. We look forward to welcome you back on your next trip to London. Best wishes from us all at Ramada Hounslow.

8/10 Bueno

Mariana, concepcion, chile

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
más central de lo que parece
Fue muy agaradable nuestra estadía. Nos recibieron y atendieron muy bien. Muy biena movilización por el metro.

8/10 Bueno

Fernando Martin, City Bell

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente relación precio/ ubicacion
Hotel con excelente relación precio / ubicación ,esta a solo 100 Mts de estación Hounslow Central de la línea Picadilly Line que te deja en 35 minutos en centro de Londres , cada 5 minutos tenes un tren y a 10 minutos del aeropuerto de Heathrow, respecto a las habitaciones muy limpias y amplias , la recepción muy amables , el último día nos permitieron dejar las valijas y mochilas allí ya que realizamos chekout 12 Hs y teníamos el vuelo a las 22 Hs, , lo cual nos pemitio aprovechar a full ese último día sin tenes el equipaje a cuestas.

2/10 Terrible

Jill V.

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was closed when I got there, I was left stranded by your company…….I bought and paid for this so needless to safe I need my money back ASAP, I am 88 years old and to have this happen to me was not acceptable, how did this happen? I decided to take a cab from Heathrow to the Ramada Inn at Hounslow east, cost me £40-, and to find I did not have a room after a long flight from San Diego, was so disappointing.
Se hospedó 1 noche en octubre de 2022

2/10 Terrible

Moira-Alena

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wir wurden am Anreisetag mit einer Stornierung überrascht. Angeblich, da die Regierung das Hotel geschlossen hat. Nach Umbuchung durch Zusatzkosten von 140 Euro in ein katastrophales anderes Hotel, hätte ich kurioserweise das gleiche Hotel wieder buchn können, selbstverständlich gegen viel höhere Preise - komisch, oder? Und jetzt werde ich per Mail benachrichtigt, dass ich eine Bewertung abgeben soll, für eine Buchung die garnicht stattgefunden hat? Mal abgesehen davon, dass auf Nachfrage bisher weder das Hotel noch Expedia selbst auch meine Beschwerde Emails reagiert hat - eine absolute Frechheit und an Dreißtigkeit nicht zu überbieten.
Se hospedó 3 noches en septiembre de 2022

2/10 Terrible

Anthony

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Property was ‘closed down’ 4 days before our visit Expedia support has been lacking
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

A L

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great
Great new modern hotel
Se hospedó 2 noches en septiembre de 2022

2/10 Terrible

Shayna

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Bad
Se hospedó 5 noches en septiembre de 2022

2/10 Terrible

Shayna

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Staff was friendly. Beds were comfortable. Second time visiting London. We chose this hotel because it's close to transit. We booked for Sep 12 to 18. The carpet in our room looked dirty and seemed to be stained. In the bathroom, the towel rack was rusted and the faucet was covered in something brown that didn't appear to be rust. The hotel advertised laundry services on the Expedia website. The nearest laundromat was roughly 10 blocks away. I'm not sure if that qualifies as the hotel having laundry services or not. The restaurant was opened for breakfast and then closed until 6:30pm. Ate at the restaurant once. 7 people in the dining room. It took 2.5 hours to get through the meal and I had to ask for the cheque twice. No vending machine on-site, no ice available. No fridge in the room so we could buy drinks and bring back. Went to the Travelodge next door to use their vending machine. The lock on the door stopped working on day 2. They were going to send someone to replace the battery. Then they needed to order a new motor. We had to get staff to unlock our door with the master key whenever we returned. On Sep 14, we returned from an outing. We were told that it would be our last night because the hotel was closing permanently the next day. Given what we observed while there, I'm not surprised in the least. I feel sorry for the people who lost their jobs, but very disappointed in the experience. We did get a refund.
Se hospedó 2 noches en septiembre de 2022

2/10 Terrible

Daniel

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 2 noches en septiembre de 2022

2/10 Terrible

Vikas

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Very very dirty carpet in the room including hallway. Bathroom door hsd a big hole. A mom and pop hotels are better than this hotel. Avoid avoid. There is a travelodge across the street
Se hospedó 2 noches en septiembre de 2022

4/10 Malo

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Unterdurchschnittlich
Hatte ein Executive Zimmer, das allerdings alles andere als Executive war. Bad voller Rost, Boden knarzte bei jedem Schritt, uvm. Sehr renovierungsbedürftig. Nachts musste ich mehrmals an die Hotelglastüre klopfen, bis mich endlich jmd hörte, weil abgeschlossen und keine Klingel. War schon in 1-Stern Hotels, die ansprechender waren. Für 1-2 Tage evtl. OK, sonst Finger weg!
Se hospedó 5 noches en septiembre de 2022
Respuesta de Sudarshi Hardoyal, el 12 sept. 2022
Hi Thanks for staying with us and we really appreciate your feedback in order to improve our product and service.We look forward to welcome you back in the near future.

8/10 Bueno

helene

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2022
Respuesta de Sudarshi Hardoyal, el 12 sept. 2022
Hi HeleneThanks for staying with us and we really appreciate your feedback.

10/10 Excelente

Paul, London

Le gustó: Limpieza y condiciones de la propiedad
Quick and efficient check in
Se hospedó 1 noche en septiembre de 2022
Respuesta de Sudarshi Hardoyal, el 12 sept. 2022
Hi PaulThanks for staying with us and we really appreciate your feedback in order to improve our products and services.

2/10 Terrible

Hari Chandan

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beds are not comfortable. Carpet inside the room is wet. Bedsheets were not clean.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Sudarshi Hardoyal, el 12 sept. 2022
Hi HariThanks for staying with us and we really appreciate your feedback in order to improve our products and services.

4/10 Malo

Andrew

No le gustó: Servicio y personal
Non welcoming without a smile.!!
Non welcoming arrival. Not even a smile or welcome to our hotel!! Paid £15 for a parking space and as we needed car to get nearer to our venue and would be back later at midnight was assured we had a space as paid for...only to come back later and carefully squeeze car in at tiny space near exit....same non welcome for breakfast and departure...Glad only stayed for one night....I've stayed in more welcoming budget hotels so will look elsewhere next time.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Sudarshi Hardoyal, el 12 sept. 2022
Hi AndrewThanks for staying with us and we really appreciate your feedback in order to improve our products and services. I hope to welcome you back in the near future.

8/10 Bueno

STEPHANIE

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
It was a nice place but when we arrived they told us the air conditioning in the rooms was not working and since we went during the heat wave - that kind of mattered. At least we could open the nice large windows though which did help especially at night. The staff was friendly enough and they allowed us to check in early at no additional charge which was very nice!
Se hospedó 2 noches en agosto de 2022
Respuesta de Mario, el 28 ago. 2022
Dear guest,Please accept our apologies and thanks for the feedback and getting my attention in this matter. I will take action immediately to improve service. Have a great day!

2/10 Terrible

Dominic

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Don't bother
Dirty, horrible, crawling
Se hospedó 1 noche en agosto de 2022
Respuesta de Mario, el 28 ago. 2022
Dear guest,Thank you for staying with us,Please accept our apologies and thanks for the feedback . I will take action immediately to improve service. Have a great day!

6/10 Aceptable

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Stayed a few times now tried different rooms , but the beds are awful so uncomfortable, I love how easy it is to travel into London , but Travel Lodge next door may have my bookings back as the beds let hotel down badly.
Se hospedó 2 noches en agosto de 2022
Respuesta de Mario, el 28 ago. 2022
Dear Guest,Please accept our apologies and thanks for the feedback and getting my attention in this matter. I will take action immediately to improve service. Have a great day!

2/10 Terrible

Norbert

No le gustó: Servicios y condiciones de la propiedad
No AC, dirty, falling apart, in need of Reno.
Se hospedó 3 noches en agosto de 2022
Respuesta de Mario, el 28 ago. 2022
Dear guest,Please accept our apologies and thanks for the feedback and getting my attention in this matter. I will take action immediately to improve service. Have a great day!

4/10 Malo

Jodi

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Salmon that i had was wonderful. Bathroom stinks of mold. No air conditioning to use. They had it, but it was locked and couldn't use it. Had to use a fan. The beds are horrible. Sleeping on springs. Please invest in new mattresses.
Se hospedó 2 noches en agosto de 2022
Respuesta de Mario, el 28 ago. 2022
Dear guest,Thank you for staying with usPlease accept our apologies and thanks for the feedback and getting our attention in this matter. I will take action immediately to improve service. Have a great day!

10/10 Excelente

Jafar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2022
Respuesta de Mario, el 28 ago. 2022
Dear guest,Thank ou for staying with us and hope to see you in the near feature to serve you better.

6/10 Aceptable

Keith

Viaje familiar
I liked the AC, everything was pretty standard. I didnt like that a staff member would not turn off the vacumn when i was trying to check in and spent the entire check in proccess vacuuming one spot behind me which made it difficult to hear and interact with the pwrson at the desk. Also the hallways had housekeeping iteams piled up at all hours of the day tou would have to navigate around.
Se hospedó 1 noche en agosto de 2022
Respuesta de Sudarshi Hardoyal, el 16 ago. 2022
Hi Keith Please accept our apologies and thanks for the feedback and getting my attention in this matter. I will take action immediately to improve service. Have a great day!

4/10 Malo

MARTIN

Viaje familiar
No le gustó: Comodidad de las habitaciones
Disappointed
No air condioning in my room and they wouldn't move me to another.
Se hospedó 2 noches en agosto de 2022
Respuesta de Sudarshi , el 17 ago. 2022
Hi Martin I am sorry that AC is not working in your room and we will work hard to fix the problem.

10/10 Excelente

Trevor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great near Heathrow
A good modern Hotel, close to Hounslow Station (and Heathrow) and Shops. Polite Staff. Only issue is I wish the Rooms had a Mini Bar Fridge in them. Aircon was a blessing in this current Heatwave.
Se hospedó 1 noche en agosto de 2022
Respuesta de Sudarshi Hardoyal, el 16 ago. 2022
Hi Trevor Thanks for staying with us and we appreciate your feedback. See you soon.

2/10 Terrible

Balaji

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Worst Hotel Ever
The worst hotel me and my family ever stayed in. Never again in Ramada. No air conditioning in the room during a heatwave. We were given the top floor and so it was really hot at night. The fans provided did not help at all. The mattresses provided were the worst we ever slept on. I had booked Ramada because I had a good experience with the one in Amritsar in India. But this is the second one I’ve stayed in the UK and honestly its the worst chain ever here. Never ever again will I book into a Ramada
Se hospedó 1 noche en agosto de 2022

2/10 Terrible

ROYER

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Awful!!! No Air conditioning
Se hospedó 1 noche en agosto de 2022
Respuesta de Sudarshi Hardoyal, el 16 ago. 2022
Hi Royer Thanks for staying with us and we appreciate your feedback in order to improve our service.

4/10 Malo

Li

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
1, Two hours of delayed checking in due to the room was not ready; 2, Single beds instead of twin beds as advertised (imagine a 6’2” person sleeping on it); 3, Those mattresses should be in dump as many springs are sticking out, and pinching your body all night long; 4, Safe in the room DOES NOT WORK; 5, Hand sanitizers throughout the building are decorative (they’re all EMPTY); 6, We tried to reuse shower towels so didn’t leave them on the floor, but they were taken away by the cleaning staff each day; 7, NO AC. Only fans are provided, and they are NOISY.
Se hospedó 6 noches en agosto de 2022
Respuesta de Izana, el 12 ago. 2022
Hi Li, Thank you for staying with us. We really appreciate your feedback. We hope to welcome you back on your next stay. Have a great day!

2/10 Terrible

Henry

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awful, disgusting hotel
Stay one night in this hotel after a late arrival in London, Heathrow. Will never stay there again! Unbelievebel that Ramada will be associated with this hotel. At arrival first impression after stepping out of the elevator at the room floor was a broken sofa and a floor with big dust balls - seemed as it hadn't been cleared for several months. In the room the air-con didn't work, the carpet on the floor was very dirty, the mattress in the bed was broken, the window was so dirty, that you almost couldn't look out. The breakfast was very poor, and the first hotel ever I have stayed in, where you couldn't get fresh brewed coffee, but was left with Nescoffee made with lukewarm water. One advice: STAY AWAY!
Se hospedó 1 noche en julio de 2022
Respuesta de Izana, el 12 ago. 2022
Hi Henry, Thank you for staying with us. We really appreciate your feedback and we take every feedback seriously. We will inform our housekeeping manager to take necessary actions and improve our service. We hope to welcome you back on your next stay. Have a great day!

6/10 Aceptable

SUN MI

Se hospedó 1 noche en agosto de 2022
Respuesta de Izana, el 12 ago. 2022
Hi, Thank you for staying with us. We really appreciate your feedback. We hope to welcome you back on your next stay. Have a great day!

8/10 Bueno

Robert J

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Served its purpose
Quite basic and comfortable but super close to the tube station for our early flight the following morning out of Heathrow. Food options are minimal and low-end. Get a takeaway delivered or pop to the Tesco for something. Friendly staff.
Se hospedó 1 noche en agosto de 2022
Respuesta de Izana, el 11 ago. 2022
Hi Robert, Thank you for staying with us. We really appreciate your feedback. We hope to welcome you back on your next stay. Have a great day!

8/10 Bueno

Arndis

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Þægileg staðsetning
Þægilegur staður og myndi velja aftur ef flug yrði í gegnum Heathrow. Beintenging við Piccadilly línuna sem tengist öllum miðjulínum neðanjarðarkerfisins og því fljótlegt að komast hvert sem er.
Se hospedó 6 noches en agosto de 2022
Respuesta de Izana, el 11 ago. 2022
Hi Arndis, Thank you for staying with us. We really appreciate your feedback. We hope to welcome you back on your next stay. Have a great day!

6/10 Aceptable

Jenny

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
Great location for Heathrow. Lots of local shops for food and conveniences within walking distance. Nearby tube stations.
Se hospedó 1 noche en agosto de 2022
Respuesta de Izana, el 8 ago. 2022
Hi Jenny, Thank you for staying with us. We really appreciate your feedback. We hope to welcome you back on your next stay. Have a great day!

8/10 Bueno

Paul

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2022
Respuesta de Izana, el 8 ago. 2022
Hi Paul, Thank you for staying with us. We appreciate your feedback. We hope to welcome you back on your next stay. Have a great day!

2/10 Terrible

Boris

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We ordered two rooms with air conditioning and three beds. We were given one room with air conditioning and two beds, and one room with NO air conditioning and three beds. This was only after complaining because the first room offered to us smelled like mildew. It was filled with fans as evidence that something was odd in that room. This is unacceptable.
Se hospedó 1 noche en agosto de 2022
Respuesta de Izana, el 5 ago. 2022
Hi Boris, Thank you for staying with us. We appreciate your feedback and we take every feedback seriously. We hope to welcome you back on your next stay. Have a great day!

2/10 Terrible

Panagiotis

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
disappointment
The hotel has nothing to do with the photos. the sheets were changed after 4 days at my request. They asked me 120 pounds more than what was written in the reservation. there is no fridge in the room. the windows didn't open. the room was not cleaned for 5 days. he only had coffee the first day.
Se hospedó 5 noches en julio de 2022
Respuesta de Izana, el 5 ago. 2022
Hi, Thank you for staying with us. We appreciate your feedback and we take every feedback seriously. We hope to welcome you back on your next stay. Have a great day!

10/10 Excelente

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good location
Se hospedó 2 noches en julio de 2022
Respuesta de Izana, el 4 ago. 2022
Hi James, Thank you for staying with us. We really appreciate your feedback. We hope to welcome you back on your next stay. Have a great day!

10/10 Excelente

Will

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en julio de 2022

4/10 Malo

Chris, London

Le gustó: Limpieza
No le gustó: Servicio y personal
The bed was too low,It was on wheels so it moved. And the floor carpet was from the 1960s other than that it was alright
Se hospedó 1 noche en julio de 2022
Respuesta de Izana, el 1 ago. 2022
Hi Chris, Thank you for staying with us. We really appreciate your feedback. We take every feedback seriously. We will inform the housekeeping manager of this. We hope to welcome you back on your next stay.

8/10 Bueno

Sydney

Se hospedó 2 noches en julio de 2022
Respuesta de Izana, el 1 ago. 2022
Hi Sydney, Thank you for staying with us. We really appreciate your feedback. We hope to welcome you back on your next stay.

8/10 Bueno

Jennifer

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location for Heathrow travellers is good, short walk from tube station. Staff very helpful and welcoming.
Se hospedó 1 noche en julio de 2022
Respuesta de Izana, el 29 jul. 2022
Hi Jennifer, Thank you for staying with us & we really appreciate your feedback. We hope to welcome you back on your next stay.

8/10 Bueno

Allano

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Ramada Hounslow
Car park tiny. Initial impression, corridor from car park to reception scruffy, but the room was lovely clean comfortable Bathroom excellent Only 13 min from Heathrow
Se hospedó 1 noche en julio de 2022
Respuesta de Izana, el 29 jul. 2022
Hi Allano, Thank you for staying with us & we really appreciate your feedback. We hope to welcome you back on your next stay.

4/10 Malo

Peter

Viaje en grupo
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
bathroom good shower good room good size carpet was dirty bed was springy wont be staying again.
Se hospedó 1 noche en julio de 2022
Respuesta de Izana, el 26 jul. 2022
Hi Peter, Thank you for staying with us and we really appreciate your feedback. We take every feedback seriously and we will inform the housekeeping manager. We hope to welcome you back on your next stay.

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Staff was nice and location great for Heathrow stays, but thats about it. Broken bed, dirty room, breakfast bad and the hotel is just old in general.
Se hospedó 1 noche en julio de 2022
Respuesta de Izana, el 26 jul. 2022
Hi, Thank you for staying with us and we appreciate your feedback. We hope to welcome you back on your next stay.