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Opiniones de The Beverley Hotel

3.5 out of 5
The Beverley Hotel
13 Belgrave Road, London, England

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 183 de 465 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 175 de 465 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 64 de 465 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 30 de 465 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 13 de 465 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

7.4/10

Servicios

8.2/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Margarita

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
pleasant and good service, they did us the favor of keeping our suitcases before our reservation, it was infinitely appreciated
Se hospedó 2 noches en abril de 2024
Respuesta de The Team, el 30 abr. 2024
Dear Margarita,Thank you for an excellent review, we are pleased you enjoyed your stay and look forward to welcoming you back in the future.Kind Regards,Glen

8/10 Bueno

Carlos

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Personal amable.
Se hospedó 3 noches en abril de 2024
Respuesta de Kaustubh, el 28 abr. 2024
Thank you for your feedback! We're delighted to hear that you found our staff to be friendly during your stay. Ensuring a warm and welcoming atmosphere for our guests is a top priority for us.If there's anything specific you think we could improve upon to earn that extra star from you, please don't hesitate to let us know. We're always looking for ways to enhance our guests' experiences.We hope to have the pleasure of hosting you again in the future!

8/10 Bueno

Erika

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
EXCELENTE ESTANCIA Y SERVICIO
NUESTRA ESTANCIA FUE EXCELENTE
Se hospedó 2 noches en diciembre de 2023
Respuesta de Anika from The Front Desk Team, el 16 ene. 2024
Estimada Erika,¡Gracias por sus amables palabras! Estamos encantados de saber que tuvieron una estancia excelente. Siempre es un placer recibir comentarios positivos. Esperamos tener el placer de darles la bienvenida nuevamente en el futuro.Saludos cordiales,

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023
Respuesta de Reception Team, el 21 jul. 2023
Dear Guest,Thank you very much for your feedback. We are really sorry that we could not fulfil your needs this timeHope to get a second chance to welcome you backRegards,

10/10 Excelente

Jessica Carolina de Araujo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente ubicación, todo muy limpio y cómodo, personal amable
Respuesta de Sachin, el 14 may. 2023
Dear Jessica,Many thanks for your warm comments about the cleanliness of the hotel and our team members. We are glad to learn that you had a comfortable stay and found the hotel very clean.

6/10 Aceptable

Fatima Diaz

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
Demasiado ruido
Se hospedó 2 noches en septiembre de 2022
Respuesta de The Team, el 23 sept. 2022
Dear Fatima,We are sorry your stay was not up to your expectations. We hope to have the chance to welcome you again in the future so we can make things right.Warm Regards,

10/10 Excelente

Julio Cesar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Recomendable para tres o cuatro noches
Pequeños como se estila en Londres para esa gama de hoteles pero para unos días cumple largamente su objetivo.
Se hospedó 2 noches en marzo de 2020
Respuesta de The Team, el 16 mar. 2020
Thank you for being with us and we hope to see you again in the future.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Habitación pequeña
Habitación bastante pequeña, no era facil moverse sin molestar al otro, pero hotel muy bien situado en la ciudad.
Se hospedó 1 noche en noviembre de 2019
Respuesta de The Team, el 8 nov. 2019
It was a pleasure to have stay with us and I am glad that you enjoyed every aspect of your time here.

 We would really love to welcome you back and we look forward to seeing you very soon. Kind regards

10/10 Excelente

Cliente verificado

Se hospedó 4 noches en junio de 2019
Respuesta de Cetty- front Desk, el 24 jun. 2019
Thank you for your feedback, we appreciate it. We hope to see you again in the near future. Kind Regards,

8/10 Bueno

Cliente verificado

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Bien para llegar a dormir
El desayuno muy bien, los servicios bien, el cuarto demasiado pequeño. No realizaron la limpieza de la habitación a pesar de que lo solicitamos en la recepción. El día del check out, que era a las 11 am, la persona encargada de la limpieza de cocina y habitaciones, llegó a la habitación 30 minutos antes del check out a presionar de mala manera que ya teníamos que salir para que hicieran la limpieza a lo cual le comenté que estaba preparando maletas y saldría en cuanto pudiera, su actitud fue de verdad mala, muy decepcionante su actitud. En ningún momento me comentaron que tendría que salir antes del check out.
Se hospedó 2 noches en octubre de 2018
Respuesta de staff, el 23 oct. 2018
Dear Guest, Thank you very much for taking the time to write a review after your stay in our hotel. I am sorry to read that it was not perfect, and we really appreciate your comments as they will help us see where we can improve and do better. I will pass to my team your kind words regarding them, as they always appreciate them. Kind Regards, The Beverley Hotel

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
El desayuno muy bueno pero el personal nada amable, la puerta del baño rota y sucio . Descuidado . Buena ubicación
Se hospedó 1 noche en julio de 2018
Respuesta de Staff, el 9 ago. 2018
Thank you for taking the time to give us your feedback and express your concerns. I was sorry to read we had not been up to your expectations, but I am sure we could change that perception if you would give us another chance. In the mean time I would welcome the opportunity to discuss these issues with you and would appreciate if you would contact me directly so that I can take the necessary measures to ensure that all our guests continue to get the quality that normally allows us to stand out from the competition. Kind Regards The Staff

8/10 Bueno

Rafa, Madrid

Le gustó: Servicio y personal y condiciones de la propiedad
Bien localizado
Lo mejor del hotel el sitio que está al lado de Victoria Station
Se hospedó 4 noches en enero de 2018
Respuesta de Giorgia Di Blasi , el 9 ene. 2018
Dear Guest , I am so delighted to read that your overnight stay was excellent and you appreciated our staff and service.

 It was a pleasure to have stay with us and I am glad that you enjoyed every aspect of your time here.

 We would really love to welcome you back and we look forward to seeing you very soon. Kind regards

8/10 Bueno

Lou

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms are rather small but very clean, my room had an individually controlled air conditioner which worked fine. Water pressure and hot water are more than adequate sufficient towels and hand towels.
Se hospedó 2 noches en mayo de 2024
Respuesta de Kau, el 16 may. 2024
Thank you for your feedback and for rating us 4 out of 5. We're pleased to hear that you found our rooms clean and appreciated the individually controlled air conditioner. It's great to know that the water pressure and hot water met your expectations and that you had sufficient towels for your stay.We understand that the room size may not have been ideal for you, and we appreciate your understanding. Your comments are valuable to us as we strive to improve our guests' experience. We hope to welcome you back in the future for an even better stay.

10/10 Excelente

Theodore, Oak Park

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Kaustubh, el 17 may. 2024
Thank you so much for your glowing review! We are thrilled to hear that you had a perfect stay with us. Your kind words inspire us to continue delivering exceptional service and memorable experiences for our guests. We look forward to welcoming you back soon!

10/10 Excelente

Alyssa

Le gustó: Servicios
Thanks for a great stay!
Se hospedó 2 noches en mayo de 2024
Respuesta de Mohammed, el 14 may. 2024
Dear ,You're very welcome! It was our pleasure to host you, and we're glad to hear that despite the challenges, you still had a great stay with us. Your satisfaction is our priority, and we appreciate your understanding and patience.Best regards,

6/10 Aceptable

Gottfried

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Muffiges, feuchtes, vermutlich schimmeliges Zimmer, so gut wie kein Stauraum, Hauptbett top, Ausziehbett selbst für Kinder zu weich, pro Bett nur eine Decke, tolle und sehr zentrale Lage mit Gastro unmittelbar im Umfeld, freundliches Personal
Se hospedó 4 noches en mayo de 2024
Respuesta de Mohammed, el 14 may. 2024
Dear ,Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent stay did not meet your expectations. We truly appreciate your feedback as it helps us identify areas for improvement.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Best regard,

10/10 Excelente

Susan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Have stayed at the hotel twice now in past year. Very helpful staff and a great location for walking to most of the major tourist attractions in London. Plus nearby street (Warwick Way) has everything a tourist might need -- food stores, pharmacy, good restaurants, a store that sells luggage and fixes mobile phones, etc. Also near Victoria Station to catch the trains and close to two theaters.
Se hospedó 2 noches en abril de 2024
Respuesta de Kaustubh, el 3 may. 2024
Dear Susan, Thank you for your 5 out of 5 review of the hotel. It's great to hear that you have stayed at the hotel twice in the past year and had such a positive experienceYour comments indicate that the hotel provided an exceptional overall experience that met your needs as a tourist visiting London. The fact that you returned for a second stay is a strong testament to the quality of the hotel. Glad you had such a wonderful time and appreciate you taking the time to share your feedback. We would like to welcome you again.

10/10 Excelente

Emily

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Fantastic property and very clean. Will definitely recommend!
Se hospedó 2 noches en abril de 2024
Respuesta de Kaustubh, el 29 abr. 2024
Dear Emily,We are delighted to hear that you had a fantastic experience at our property and found it to be very clean during your recent stay. Your satisfaction is our top priority, so we are thrilled that we exceeded your expectations.Thank you for taking the time to share your positive feedback on Expedia. Reviews like yours are incredibly valuable as they help other travelers make informed decisions about where to stay. We truly appreciate your recommendation and kind words.It was an absolute pleasure hosting you, and we look forward to welcoming you back again soon for another outstanding experience. Thank you once more for choosing our hotel - we hope to have the opportunity to serve you again in the future.

8/10 Bueno

Joseph

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios
The property was fine. Nothing special or above and beyond in terms of amenities and services. This got the job done in terms of being a convenient place to stay for the London Marathon.
Se hospedó 5 noches en abril de 2024
Respuesta de Mohammed, el 24 abr. 2024
Dear Guest,Thank you for your feedback. We're glad to hear that our property served its purpose as a convenient place to stay for the London Marathon. We appreciate your honesty and hope that despite the lack of additional amenities, you found your stay comfortable and enjoyableThank you for choosing to stay with us, and we wish you all the best in your future travels!Warm regards,

10/10 Excelente

Edith Estefania

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
It was very good option
Se hospedó 3 noches en abril de 2024
Respuesta de The Team, el 20 abr. 2024
Thank you so much for the wonderful review of your recent stay with us! We are thrilled to hear that you had an exceptional experience and we truly appreciate your feedback.We would like to welcome you again.

10/10 Excelente

Lisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was an amazing spot! Meet food, shopping, transportation. It was a beautiful stay.
Se hospedó 2 noches en febrero de 2024
Respuesta de The Team, el 20 abr. 2024
Thank you so much for the wonderful review of your recent stay with us! We are thrilled to hear that you had an exceptional experience and we truly appreciate your feedback.We would like to welcome you again.

10/10 Excelente

Susan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff very helpful. Location perfect. Near train station, shopping, good restaurants, most major tourist attractions and 2 theaters. Second stay and coming back soon.
Se hospedó 2 noches en abril de 2024
Respuesta de Mohammed, el 15 abr. 2024
Dear Susan,It sounds like you had a fantastic experience! I'm thrilled to hear that the staff were helpful and that the location was perfect for you, with easy access to so many amenities and attractions. It's wonderful to hear that you're planning to return for another stay soon. Safe travels, and see you again soon!Best regard,Mohammed

10/10 Excelente

Myrone, Trochu

Se hospedó 5 noches en marzo de 2024
Respuesta de Mohammed, el 25 abr. 2024
Dear,Thank you for taking the time to share your rating and feedback with us. We appreciate your positive review and are glad to hear that you had a satisfactory experience during your stay.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Mohammed

10/10 Excelente

Robert

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We were in a room with 2 other rooms very close by and found it to be noisy when someone came in. Very creaky underfoot when they came in. Tea and coffee facilities poor,not enough milk and no water to make the drinks so supplied our own.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Team, el 27 mar. 2024
Thank you for the review. Tea, coffee, water and milk packs can provided on request at reception desk. We are trying hard to improve our services and facilities. Looking forward to host you again.

10/10 Excelente

Madelyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We thoroughly enjoyed our stay here- the proximity to food and sights and transportation was stellar and the room was comfortable with a very good turndown service daily. Would highly recommend a stay here to any friends coming to the area.
Se hospedó 3 noches en marzo de 2024
Respuesta de The Team, el 25 mar. 2024
Thank you for your review and would like to host you again, kind regards.

8/10 Bueno

Miraflor

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Check in was smooth, they did not ask for credit card. They offer concierge but we did not use that option. If you are traveling with big luggages, the room may be too small. The stairs was very steep so not for those with knee problem. If you can get a guarantee for the first floor maybe. I like that their soap/shampoo are in big pump containers, not the usual hotel toiletries. Not much options on TV. Their electric outlet have USB and make sure to bring the universal adapter if not using USB. Only heater works, no cold option, maybe at least for winter/spring, not sure if cold air is available when it is summer. The room have a full sized mirror, no closet, 1 drawer, 1 chair. Instant coffee packets and sugar were provided. Hairdryer is in drawer. 5 hangers were provided but the hanging rack is weird, it is like to need to rummage thru to get the last item hanged as the bar is vertical from front to bak instead of horizontal (left to right). There is a smal convenience store at the corner and good set of cafe options. 18-20 walk to Victoria station. 8min walk to Victoria Coach station.
Se hospedó 3 noches en marzo de 2024
Respuesta de Mohammed, el 18 mar. 2024
Dear guest,Thank you for taking the time to provide us with detailed feedback about your stay. We're glad to hear that your check-in experience was smooth and that you appreciated our concierge service, even though you didn't utilize it.We apologize for any inconvenience caused by the size of the room we'll take them into consideration as we strive to improve our accommodations.Once again, thank you for your feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Best regard

8/10 Bueno

Amy

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We came here as a family with 2 young kids for 2 nights. We were on a budget but wanted something in a good location. And did we ever get that! We walked everywhere from our doorstep including Buckingham Palace (20 minutes), Westminster abbey (20 minutes) and the London eye (an additional 10 minutes past Westminster). Victoria station was a mere 4 minute walk. And so many shops and restaurants. The neighbourhood has the cutest restaurants around the corner, coffee shops and stores. We ate twice at Hatch 77 for brunch (10/10 recommend eating there!) and grabbed coffees at the shop around the corner. The hotel is certainly boutique… small and cheerful. Our room was clean and nicely decorated, the location unique! we had to walk down a hallway, down a flight of stairs, down another hallway, through a door to an outdoor courtyard area, up a few steps and our room was on its own adjacent that courtyard. Cons: the room smelled a bit musty upon arrival, so we had to air it out when we got there. The journey to the room at first was a bit jarring (I now look back on it with fondness!) and there was a lot of construction noise during the day. Also, there is a coffee machine in the room but no fridge or microwave. Also the pull-out couch was really bad on my 38-year old back. Not a big deal. If we stay again I’ll sleep on the main bed every night! Those are very small cons, because we otherwise loved this hotel and would absolutely recommenD!
Se hospedó 2 noches en marzo de 2024
Respuesta de Mohammed, el 18 mar. 2024
Dear guest,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you and your family enjoyed your stay with us and that our hotel's location exceeded your expectations.Your feedback on the unique journey to your room and the nearby amenities is greatly appreciated. We'll certainly take note of your comments about the musty smell upon arrival and the construction noise to ensure a more seamless experience for our guests in the future.We apologize for any inconvenience caused by the lack of a fridge or microwave in the room and the discomfort of the pull-out couch. Your feedback is valuable to us, and we'll consider it as we strive to enhance our guests' comfort.Best regard

6/10 Aceptable

Tobias

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Viel Lärm.
Se hospedó 2 noches en marzo de 2024
Respuesta de Mohammed, el 18 mar. 2024
Dear guest,Thank you for sharing your feedback with us. We're sorry to hear that you experienced noise during your stay. Guest comfort is our top priority, and we apologize for any inconvenience caused by the disturbance.If you decide to stay with us again in the future, please don't hesitate to reach out to our staff immediately if you encounter any noise disturbances.Once again, we apologize for any inconvenience caused, and we appreciate your understanding.Best regard

10/10 Excelente

Dawn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful staff,quality amenities,quiet spot.Rooms are small but all we needed was a place to sleep. I would stay again. Not exactly hanicap accessible,as there is stairs -but its awesome!
Se hospedó 2 noches en marzo de 2024
Respuesta de Mohammed, el 18 mar. 2024
Dear guest,Thank you for sharing your experience with us! We're thrilled to hear that you found our staff wonderful, our amenities of high quality, and our location peaceful. Your satisfaction is our priority, and we're delighted that we could provide you with a comfortable place to rest.We look forward to welcoming you back on your next visit,.Best regard

8/10 Bueno

Colin

Le gustó: Limpieza y servicio y personal
stayed for business ideal hotel would stay again
Se hospedó 1 noche en marzo de 2024
Respuesta de Mohammed, el 9 mar. 2024
Dear Guest,We're delighted to hear that you found our hotel ideal for your business stay and that you would choose to stay with us again in the future. Providing a comfortable and convenient experience for our guests, especially those traveling for business, is always our goal.If there's anything specific you enjoyed about your stay or if there are any areas where we can further enhance your experience next time, please feel free to let us know. We're here to ensure that you have a pleasant and productive stay each time you visit.We look forward to welcoming you back on your next trip. Best regards

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent staff. Helpful at all times. A pity that the view from our room was poor (at the rear of the building), but this did not detract from our overall experience.
Se hospedó 3 noches en marzo de 2024
Respuesta de Mohammed, el 7 mar. 2024
Dear guest,Thank you for sharing your experience with us. We're delighted to hear that our staff made your stay enjoyable with their excellent service. While we regret any disappointment regarding the view from your room, we're glad it didn't overshadow your overall experience.We truly value your feedback and look forward to welcoming you back for another memorable stay.Best regards,

10/10 Excelente

Rene

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Went above to get us checked in early.
Se hospedó 1 noche en febrero de 2024
Respuesta de Mohammed, el 21 feb. 2024
Dear,Thanks for taking the time to leave us a nice review! We are glad to hear that you enjoyed your stay at Beverley and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Best regard

10/10 Excelente

Cameron

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The breakfast was above and beyond my expectations.
Se hospedó 1 noche en febrero de 2024
Respuesta de Mohammed, el 21 feb. 2024
Dear,Thanks for taking the time to leave us a nice review! We are glad to hear that you enjoyed your stay at Beverley and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Best regard

6/10 Aceptable

Rachel

Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
It’s a very pretty property. It’s in good shape and the finishing are nice.
Se hospedó 1 noche en febrero de 2024
Respuesta de The Team, el 21 feb. 2024
Dear , Thank you for taking the time to review your recent stay at our hotel. Kind regards,

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Mohammed, el 21 feb. 2024
Dear,Thanks for taking the time to leave nice review! We are glad to hear that you enjoyed your stay at Beverley and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Best rregard

10/10 Excelente

Nicole

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Mohammed, el 17 feb. 2024
Dear ,Thanks for taking the time to leave us such a nice review!We are glad to hear that you enjoyed your stay at Beverly and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Best regard

8/10 Bueno

Steen Michael

Se hospedó 2 noches en febrero de 2024
Respuesta de Mohammed, el 17 feb. 2024
Dear ,Thanks for taking the time to leave us such a nice review! We are glad to hear that you enjoyed your stay at Beverley and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Best regard

10/10 Excelente

Dimitry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfect for a good nights sleep after touring ., Thank You!
Se hospedó 1 noche en enero de 2024
Respuesta de Mohammed , el 6 feb. 2024
Dear ,Thank you for your kind words! We're thrilled to hear that you had a perfect night's sleep after your day of touring. Providing a comfortable and relaxing environment for our guests is our priority, and we're delighted that we could contribute to your overall experience. We look forward to welcoming you back for another wonderful stay whenever your travels bring you our way again.Best regard,

10/10 Excelente

Theresa

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great
Lovely wee hotel! Newly refurbished by the looks of it. Nicely decorated, compact rooms with nice en suite facilities. Would stay again!
Se hospedó 1 noche en enero de 2024
Respuesta de Mohammed, el 31 ene. 2024
Dear ,Thanks for taking the time to leave us such a nice review!We are glad to hear that you enjoyed your stay at Beverly and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Please do not hesitate to contact us directly.Kind regards,

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel as a base in Victoria/Pimlico
Nice small hotel, albeit with no facilities beyond a room on site. Staff were very friendly, and the reception desk was always manned with a smile and a friendly hello. My room was a double on the lower ground floor, clean and freshly presented. Overall a nice hotel if you just need somewhere to rest your head. Pillows and mattress were a little soft for mown taste, but I am fussy
Se hospedó 2 noches en enero de 2024
Respuesta de VP, el 18 ene. 2024
Dear David,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our small hotel to be a nice place to rest, and we appreciate your kind words about our friendly and attentive staff.We're pleased that your double room on the lower ground floor met your expectations in terms of cleanliness and presentation. Your comfort is important to us, and we're sorry to hear that the pillows and mattress were a bit softer than you prefer. We value your feedback and will certainly take it into consideration as we strive to enhance the overall guest experience.We hope you had an enjoyable time during your stay and that you were able to find the relaxation you needed. If your travels bring you back to our area, we would be honored to welcome you again and make every effort to ensure your stay is even more enjoyable.Thank you for choosing our hotel, and we look forward to the possibility of hosting you again in the future.Best regards,Abdul

10/10 Excelente

Lynne

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely Hotel
Lovely warm, clean hotel, we stayed in the little annexe My Granddaughter loved it. Very quiet area with friendly, helpful staff.
Se hospedó 1 noche en enero de 2024
Respuesta de Mohamed, el 17 ene. 2024
Dear Lnne,Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay at our lovely and warm hotel. It's fantastic to know that your granddaughter loved the experience as well. Our team takes great pride in providing a quiet and friendly atmosphere, and we're thrilled that our staff could contribute to making your stay memorable. We appreciate your kind words and hope to welcome you and your family back for another delightful stay in the future.Regards,Mohamed

10/10 Excelente

Claudette

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel
Respuesta de The Team, el 16 ene. 2024
Dear Claudette,Thank you for your kind words! We are delighted to hear that you enjoyed your stay. It is always a pleasure to receive positive feedback.We hope to have the pleasure of welcoming you again in the future.Best wishes,

8/10 Bueno

Laetitia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bon séjour
Se hospedó 2 noches en enero de 2024
Respuesta de The Team, el 16 ene. 2024
Dear Laetitia,Thank you for your kind words! We are delighted to hear that you had an excellent stay. It is always a pleasure to receive positive feedback.We hope to have the pleasure of welcoming you again in the future.

6/10 Aceptable

Maria

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios
I did not think to ask about a refrigerator / ice. This property did not supply them, consequently my medication was not refrigerated. Overall, very helpful staff. Also, in cold months, ask for instructions on how to use the heating system. The bathroom was VERY tiny. Overall, a good experience.
Se hospedó 2 noches en enero de 2024
Respuesta de Anika from The Front Desk Team, el 16 ene. 2024
Dear Geris,Thank you for sharing your experience. We apologize for any inconvenience regarding the refrigerator and ice. We appreciate your positive comments about our helpful staff. We'll ensure to provide instructions on heating in cold months. Sorry for the bathroom size. Overall, we're glad you had a good experience.Best regards,

2/10 Terrible

Baljeet

Se hospedó 1 noche en enero de 2024
Respuesta de Mohammed, el 31 ene. 2024
Dear, thank you for sharing your review. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Regards,

6/10 Aceptable

Ruggero

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Good location and hotel is in decent conditions but I must say this is the smallest double room I have ever seen.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Anika from The Front Desk Team, el 5 ene. 2024
Dear Ruggero,Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and value the opportunity to address your concerns.We are delighted to hear that you found our hotel's location favorable and that the overall condition met your expectations. Your satisfaction is of utmost importance to us.We understand your remark about the size of the double room, and we sincerely apologize for any inconvenience this may have caused. We constantly strive to provide a comfortable and enjoyable experience for our guests, and we regret that the room size did not meet your expectations.

8/10 Bueno

Becky

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff. Room was very small
Se hospedó 1 noche en diciembre de 2023
Respuesta de Anika from The Front Desk Team, el 5 ene. 2024
Dear Becky,Thank you for your kind words about our friendly staff. We appreciate your feedback regarding the room size and will use it to enhance our guest experience. We hope to welcome you back for an improved stay in the future.Best regards,

6/10 Aceptable

Riccardo

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de Anika from The Front Desk Team, el 5 ene. 2024
Dear Riccardo,Thank you for your feedback. We appreciate your input and would love to know how we can enhance your experience in the future. Feel free to share more details with us. We hope to welcome you back for an improved stay.Best regards,

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Anika from The Front Desk Team, el 5 ene. 2024
Dear Guest,Thank you for your 8 out of 10 stars! We appreciate your positive feedback. If there's anything specific we can improve upon, please let us know. We look forward to hosting you again.Best regards,

8/10 Bueno

M C

Se hospedó 1 noche en diciembre de 2023
Respuesta de Anika from The Front Desk Team, el 5 ene. 2024
Dear M C,Thank you for your 8 out of 10 stars! We appreciate your positive feedback. If there's anything specific we can improve upon, please let us know. We look forward to hosting you again.Best regards,