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Opiniones de The Coach & Horses

3.5 out of 5
The Coach & Horses
8 Kew Green, Richmond, England

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 319 de 465 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 126 de 465 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 13 de 465 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 5 de 465 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 465 opiniones" "

9.6/10

Limpieza

9.4/10

Servicio y personal

9.0/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Juan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2020
Respuesta de Izabela , el 14 oct. 2020
Thank you, hope to welcome you back

10/10 Excelente

Beatrice

A tad expensive but otherwise very good
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Paul

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient for a visit to Kew Gardens, great atmosphere and service. Nearest tube 10 minute walk. Easy to find and on site safe parking.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Michael, Louisville

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was courteous and helpful during our short stay. The pub/inn atmosphere was wonderful.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Ana

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very quaint and beautiful. Very clean room , gorgeous dining areas .
Se hospedó 1 noche en abril de 2024
Respuesta de Coach and Horses Kew team. , el 17 abr. 2024
Dear Ana, Thank you for your lovely comment. We hope to see you again,Kindest regards Coach and Horses Kew

10/10 Excelente

Nazanin

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall fantastic stay
Se hospedó 1 noche en abril de 2024

10/10 Excelente

EMMANUELLA

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Unique decor , very large rooms Large comfortable bed with extremely frieldly staf They were angelic , Alicia , Hanna , mandy and i didnt get all their names .we will be back as we felt very much at home . Thank you so much for looking after us during our stay .
Se hospedó 5 noches en abril de 2024
Respuesta de Coach and Horses Kew , el 11 abr. 2024
Dear Emmanuella. Thank you a million for your kind words. We hope to see you againKind regards Coach and Horses Kew

8/10 Bueno

Ian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A very nice hotel in a great location, right on Kew Green. Staff were generally friendly. We didn’t eat there as we wanted to try one of the other options. Kew Gardens are an easy walk away as is the river.
Se hospedó 1 noche en marzo de 2024
Respuesta de Coach and Horses Team, el 6 abr. 2024
Ian, we are so pleased you enjoyed your visit to Coach & Horses (Hotel)!

10/10 Excelente

Claire

Friendly and helpful staff. Great breakfast.
Se hospedó 5 noches en marzo de 2024
Respuesta de Coach and Horses Kew , el 17 abr. 2024
Dear Claire, Thank you for your lovely comments. we hope t see you again. Best wishes Coach and Horses Kew team

10/10 Excelente

Louise

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Victoria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were very helpful and friendly. Nothing was too much trouble. Parking at the hotel was a bonus in Kew. Breakfast was good plenty of choice. Would like to see toast and marmalade offered. Tea was served randomly from conventional pots to bags in the cup with no saucer? Seemed understaffed at times. However I would return as it has a very friendly atmosphere and very convenient.
Se hospedó 3 noches en febrero de 2024
Respuesta de Coach and Horses Team, el 20 abr. 2024
Hello Victoria, thank you; we appreciate your feedback!C&H Team

8/10 Bueno

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Vicky

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cosy,easy walking distance to Kew Gardens
A very comfortable room in a great location close to Kew Gardens. Great pub food and wonderful staff who were very attentive, friendly and kind. Lots of extra touches in the room with the coffee machine, variety of teas, cookie and fruit. A special mention to Alicja on reception…great customer service….Thank you Alicja.
Se hospedó 5 noches en enero de 2024

10/10 Excelente

Mary

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Rory

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Coach and Horses Team , el 20 abr. 2024
Rory, thank you so much for the positive review!C&H Team

10/10 Excelente

Susan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Neil

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A Perfect Weekend
Everything was fine. Nice hotel, friendly staff and good service. Location also perfect for us with Kew and Brentford fc so close by.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Jane

Se hospedó 1 noche en enero de 2024
Respuesta de Coach and Horses Team, el 20 abr. 2024
Jane, thank you so much for the positive review!

10/10 Excelente

Jonathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
2 nights in Kew
Fantastic location, friendly and helpful staff. Can’t complain about a single thing. Ideal carpark. Beautiful hotel, great food. Very comfy bed.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Farrah E

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was brilliant altho you can see small signs of wear And tear. The staff went above and beyond from the moment we stepped in to the moment we left. We plan to come back. Thank you very Much, A at reception and the rest of the team
Respuesta de Coach and Horses Team, el 20 abr. 2024
Farrah E, thank you so much for the positive review!C&H Team

10/10 Excelente

MARK

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wife's 60th Birthday
We stayed at the Coach and horses because we were visiting Kew Gardens. The entrance (Elizabeth gate) is only 5 minutes walk away. The staff are lovely, knowing it was the wife's birthday they left a card in the room for when we arrived. Very clean. The food was good. A bit noisy due to being in the flight path for Heathrow Airport. The river Thames is not far away and you can walk along the river into Richmond.There is secure parking under the hotel but spaces are limited. Definitely stay there again.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Fiona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Twixmas break
Lovely hotel - couldn't fault it. Staff exceptionally helpful and friendly. Excellent location. Comfy, clean and cosy room with very nice ensuite shower and minibar & hamper.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Superb all round. Great location, staff are really friendly and helpful, room was faultless, atmosphere in the bar was lovely, secure parking was a bonus, and great value too. First class, will be back!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Alan Morrison, el 30 dic. 2023
Dear Mark, Thank you, kindly for your lovely comments. Have a wonderful 2024. We hope to see you again. Best wishes Coach and Horses Kew

10/10 Excelente

harriet

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly helpful staff, lovely food
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Michael

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Alan Morrison , el 24 nov. 2023
Michael, we really appreciate your positive review!

10/10 Excelente

Jessica

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was great and the staff were very friendly and helpful. Close walk to Kew Gardens, great pub atmosphere downstairs and food.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Alan Morrison, el 4 dic. 2023
Dear Jessica, We appreciate your positive review of your recent experience with us!We hope to see you soon again. Kind regards, Coach and Horses Kew Team

10/10 Excelente

Wendy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely pub stay
Great room, friendly staff, especially Alicja who was excellent, and went out of her way to be helpful. Nice food in restaurant. Very good value and in a lovely location, short walk to Kew Gardens.
Se hospedó 4 noches en octubre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect
What a perfect 1st stop for a visit to London! Kew Garden is a few steps away, lovely restaurants and all walkable. Very clean rooms! Staff, so helpful and friendly. Would stay here again!
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Nick

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room we had was comfortable and very quiet. We were on the ground floor in a group of rooms whch are some way distant from bars and restaurants. The room was a good size and clean. The staff were very welcoming and helpfull. And the pub was good too!
Se hospedó 2 noches en octubre de 2023
Respuesta de Alan Morrison, el 4 dic. 2023
Dear Nick, Thank you for these kind words, I'll make sure to pass on the message to the team. We hope to see you soon again. Kind regards, Coach and Horses Kew Team

10/10 Excelente

Jeffrey

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was super helpful on helping us with walking directions and bus services. Room was clean and comfortable. Right next to Kew Gardens and the pier to catch a boat to Hampton Court. One negative: Breakfast food was not very good. That said, would definitely recommend this hotel.
Se hospedó 2 noches en octubre de 2023
Respuesta de Alan Morrison , el 21 nov. 2023
Dear Jeffrey, thank you for your kind words and this wonderful review!We hope to see you soon again. Kind regards, Coach and Horses Kew Team.

10/10 Excelente

Øyvind

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastisk sted i Kew Garden
Jeg har funnet et nytt favoritthotell i London!
Se hospedó 1 noche en octubre de 2023
Respuesta de Coach and Horses Kew team. , el 11 oct. 2023
Thank you a million for your lovely comment. Have a wonderful day .

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en octubre de 2023

10/10 Excelente

Teo, Palo Alto

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We booked the place because we had a birthday party to attend to in the Kew neighborhood. Came right on time for the WC rugby game and Sunday roast. Already at the check in we got the “vibe” of the place. The positivity was overwhelming. We stayed in room 17 with the windows to the back. The room was spacious and the bed was king size and perfect. We stayed only two nights but could have stayed longer. The closeness to the path alongside river Thames, Kew gardens, Richmond etc was all an extra. Taxi ride to LHR was about 20min. We can highly recommend staying @thecoachandhorses Like they say you get a bang for your buck
Se hospedó 2 noches en septiembre de 2023
Respuesta de Alan Morrison , el 21 nov. 2023
Dear Teo, We are so happy to read such a great review! We hope to see you soon again. Kind regards, Coach and Horses Kew Team.

10/10 Excelente

Joyce

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely Hotel
Really lovely hotel, friendly staff, clean and comfortable room, nice area, easy to get in and out of London from
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Scott, Durham

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved the staff, especially Alicja, who was most helpful and welcoming! The two bartenders we met were also very helpful. The rooms were clean and comfortable.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Alan Morrison, el 21 nov. 2023
Dear Scott, Thank you for taking the time to let us know how we did, I'll make sure to pass the message to the team!We hope to see you soo again. Kind regards, Coach and Horses Kew Team.

10/10 Excelente

Deborah

Se hospedó 2 noches en junio de 2023

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice to be back and stay at the Coach and Horses
I do like staying at the Coach and Horses my second visit. It is in a great location and I found the staff are friendly, helpful and very welcoming on arrival and friendly as well on departure. My room was good as was the bathroom and all clean and tidy. Breakfast was also of a good standard and I enjoyed an evening meal of fish pie in the Library room followed by Sticky toffee pudding. Will be back to stay again. Many thanks to all the staff.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very friendly and comfortable.
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Myla

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Perfect place to stay in Kew
This is our second stay at the Coach and Horses, and once again we found a pleasant, helpful staff, charming rooms and good food. And all walking distance to Kew Gardens and the Kew Gardens underground station! The beds are comfortable and the rooms are surprisingly quiet and peaceful for such a busy location! We highly recommend.
Se hospedó 5 noches en septiembre de 2023

10/10 Excelente

Gareth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect
From start to finish, an outstanding stay. Location, facilities and staff all excellent. Far better than supposed high end chain hotels. Nothing was too much trouble shout out to receptionist (Alisha?)
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Stuart

Se hospedó 5 noches en agosto de 2023

8/10 Bueno

Alan

Viaje en pareja
Le gustó: Servicios
Good for parking, very convenient for why we was there (access to Kew) very friendly staff
Se hospedó 2 noches en agosto de 2023
Respuesta de Erica & Alan Wiles & Morrison, el 18 ago. 2023
Good evening, Alan. Happy Sunday. Thank you for your comments, we hope to see you again.Best wishes Coach and Horses Kew team.

10/10 Excelente

Juliet

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very helpful and friendly staff at reception desk. Excellent food in restaurant Easy walk to Kew Gardens, tube station and bus Good sized room
Se hospedó 3 noches en julio de 2023
Respuesta de Coach and Horses Kew team. , el 8 ago. 2023
Dear Juliet,Thank you so much for your lovely review.We hope to see you again. Kindest regards Coach and Horses Kew team.

10/10 Excelente

Patricia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A lovely characterful pub, comfortable and welcoming. The staff were very helpful and friendly. Our room was spacious and smart. So convenient for Kew. Would thoroughly recommend.
Se hospedó 1 noche en julio de 2023
Respuesta de Coach and Horses Kew team. , el 8 ago. 2023
Dear Patricia, Thank you for staying with us and giving us an amazing score :) We hope to see you again. Best wishes Coach and Horses Kew team.

10/10 Excelente

Sarah

Se hospedó 1 noche en junio de 2023

8/10 Bueno

Shirl

Se hospedó 2 noches en junio de 2023

10/10 Excelente

Cindy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Would definitely recommend it. Food was excellent and staff went out of their way to make our stay there great! Everyone was friendly and helpful.
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Lauren

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 3 noches en junio de 2023

10/10 Excelente

Emy C

Se hospedó 2 noches en junio de 2023