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Opiniones de The Trafalgar St. James London, Curio Collection by Hilton

5 out of 5
The Trafalgar St. James London, Curio Collection by Hilton
2 Spring Gardens, Trafalgar Square, London, England

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 761 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 189 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 24 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 13 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 13 de 1000 opiniones" "

9.6/10

Limpieza

9.4/10

Servicio y personal

9.4/10

Servicios

9.6/10

Condiciones de la propiedad

9.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jose A

Se hospedó 4 noches en noviembre de 2023
Respuesta de Lidia Camacho, Guest Relations Manager, el 16 dic. 2023
Dear Jose,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excelente

Miguel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La ubicación es excelente.
Se hospedó 5 noches en agosto de 2023
Respuesta de Reservations Team, el 28 ago. 2023
Dear Miguel, Thank you for sharing your lovely feedback following recent visit at The Trafalgar St James! I am pleased to read that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Kind Regards, Trafalgar St James Team

10/10 Excelente

EDUARDO

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
La ubicación única !! La mejor atención
Se hospedó 1 noche en abril de 2023

4/10 Malo

MICHAEL

Se hospedó 2 noches en febrero de 2023

10/10 Excelente

Layda

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El servicio excelente y la atención de todo el personal fue muy buena. Las habitaciones amplias y una excelente ubicación. Muy recomendable
Se hospedó 3 noches en septiembre de 2022

8/10 Bueno

Nieves

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 8 noches en agosto de 2022

10/10 Excelente

Rober, Vigo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Un hotel espectacular en muy buena situación, con unas vistas desde la terraza que impresionan
Se hospedó 3 noches en diciembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2019

10/10 Excelente

ALEJANDRA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Estancia feliz
Perfecta ubicación, hotel muy bueno . Muy contentos de estar ahi
Se hospedó 8 noches en agosto de 2019

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Inmejorable ubicación, excelente servicio del staff del hotel, la habitación amplia sobre todo para el standard europeo, las almohadas muy incomodas pero en general cómodas habitaciones. Sin duda regresariamos a este hotel.
Se hospedó 5 noches en agosto de 2019

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buen ubicado, a pasos de una estación de metro, personal amable y habitaciones amplias
Se hospedó 5 noches en julio de 2019

10/10 Excelente

Klaus

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente, habitaciones modernas , renovadass
Excelente, habitaciones renovadas, modernas y amplias para hotel en europa, excelente ubicación, servicio muy amable y profecional......muy buen desayuno.
Se hospedó 3 noches en mayo de 2019

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ubicación perfecta !! El personal es muy amable ... y el hotel está muy bien , los cuartos con espacio suficiente creo que es una excelente opción para considerar
Se hospedó 4 noches en mayo de 2019

10/10 Excelente

Eduardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Hotel increíble ubicado Con un servicio al cliente excelente Y muy limpio y funcional todo
Se hospedó 3 noches en marzo de 2019

10/10 Excelente

Cliente verificado

Se hospedó 4 noches en abril de 2019

8/10 Bueno

Salvador, Barcelona

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El personal muy atento, ubicación OK, desayuno continental bueno
Se hospedó 2 noches en abril de 2019
Respuesta de Marta, el 17 abr. 2019
Dear Salvador, Thank you for taking the time to review your experience! We were happy to see a 4-star review and we hope we will have the pleasure to welcome you back in the near future! Kind Regards, Marta Kerenyi, Guest Relations Manager

6/10 Aceptable

Rocio

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
La tarifa del hotel no vale la pena. No es un hotel de 5 estrellas. Muy bien ubicado, pero el servicio y el hotel no son de 5 estrellas.
Se hospedó 4 noches en noviembre de 2018
Respuesta de Marta, el 8 dic. 2018
Dear Rocio, I am pleased to see that generally you enjoyed your stay, however you only gave us 3 stars. Would you mind sharing your detailed feedback with us? If yes, could you please send us an email directly. We very much looking forward to hear back from you. Kind Regards Marta Kerenyi, Guest Relations Manager.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente ubicación, cuartos grandes y excelente servicio
Se hospedó 6 noches en noviembre de 2018
Respuesta de Miklos, el 25 nov. 2018
Dear Guest, Thank you for taking the time to review your experience. We were thrilled to see a 5 star review and we hope we will have the pleasure to welcome you back in the near future! Kind Regards, Miklos Jocskov Front of House Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en julio de 2018
Respuesta de Dafne Salaroli , el 19 ago. 2018
Dear Anonymous, Thank you for taking the time to review your experience! We were thrilled to see a full 5 star review and we hope we will have the pleasure to welcome you back in the near future! Kind Regards, Dafne Salaroli Guest Relations Manager

10/10 Excelente

victor h

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel
Awesome area, and friendly people
Se hospedó 2 noches en julio de 2018
Respuesta de Suzaan , el 7 ago. 2018
Thank you for your recent feedback about your experience with us. Your feedback is very much appreciated. Please be rest assured that all your constructive feedback has now been shared with our Executive team in order for them to ensure that we consciously improve our service We very much look forward to welcoming you again soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location, modern hotel.
Perfect location. Modern decoration. Very good details (free Nexpresso, free mini bar with refill, etc.). Excellent roof top with a great view to trafalgar square, london Eye, Big Ben, etc.. Very few steps to underground station Charing Cross.
Se hospedó 6 noches en marzo de 2018
Respuesta de Suzaan , el 24 mar. 2018
Dear Anonymous Thank you for your taking the time to complete on of our surveys following your recent stay with us. Your feedback is very much appreciated. Please be rest assured that all your constructive feedback has now been shared with our Executive team in order for them to ensure that we consciously improve our service We very much look forward to welcoming you again soon. Kind Regards Suzaan Evans Guest Relations Manager

10/10 Excelente

Jacki

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love their roof top patio! Clean rooms, great breakfast, friendly staff and close to a lot of the sites.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Nicole

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I stayed at the Trafalgar St. James for 4 nights in April. I will 10/10 recommend and will stay here again. The hotel is well maintained, the location is perfect for convenience and location in the city. Most places are walkable or a quick Uber or taxi ride. The staff are very friendly and helpful. The rooms are clean and sizeable, the beds were comfortable and a well stocked mini bar. Management did a wonderful job communicating about the events going on outside the hotel in Trafalgar Square to avoid commuting delays. I am very pleased with my experience and stay here.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Addiel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great!
Se hospedó 3 noches en abril de 2024

6/10 Aceptable

James

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Tracy, Plano

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We had a short but amazing stay at St James. Every employee was so kind, friendly, super helpful and on top of their game. The only downside of the hotel was that it’s very small. The rooftop bar view was amazing but again a very small space. Either way I would stay here again bc of the convenience of the hotel’s location! I do think they’re under construction in the lobby area so maybe it’s going to be bigger eventually.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Meredith Ann

Se hospedó 4 noches en abril de 2024

10/10 Excelente

Carlyle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good hotel in the heart of Trafalgar
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Christopher

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property was AMAZING! Great location next to Trafalgar Square. Can walk to some of the attractions in London if you don’t mind getting your steps in. The room was fantastic. The subtle touches of leather and gold throughout really highlighted the design details. Room was well appointed with everything a traveler would need. Staff was great, wouldn’t let me touch my bags! Great hotel, great location.
Se hospedó 1 noche en marzo de 2024
Respuesta de Lidia Camacho, Guest Relations Manager, el 21 abr. 2024
Dear Christopher,Thank you so much for your glowing feedback! We're thrilled to hear that you had an amazing experience at our property. We take pride in our prime location next to Trafalgar Square, making it convenient for our guests to explore London's attractions on foot. It's wonderful to know that you appreciated the design details of your room, especially the touches of leather and gold that added to its elegance. Our team is dedicated to providing exceptional service, and we're delighted that you found them attentive and helpful. We hope to welcome you back soon for another great stay!

10/10 Excelente

minerva

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
excellent place to stay, the rooms were very beautiful and roomy. There is always at least 4 people at the front desk. The staff is amazing! They are engaged with each customer and excited to help the patrons. I was very impressed with how professional everyone was. the location is perfect transportation to anywhere you need to go steps away. I would stay here again and again!
Se hospedó 3 noches en marzo de 2024
Respuesta de Reservations Team, el 10 abr. 2024
Dear Minerva,Thank you for sharing your lovely feedback following recent visit with us! I am pleased to read that you have had a lovely time highlighting staff, amenities and perfect location. It was a pleasure having you staying with us. Thank you for choosing our hotel and we are looking forward to your next visit. Kind Regards, Trafalgar St James Team

10/10 Excelente

Alexa

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great customer service
Se hospedó 4 noches en marzo de 2024
Respuesta de Lidia Camacho, Guest Relations Manager, el 4 abr. 2024
Dear Alexa,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us.

2/10 Terrible

Jeffrey

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel is under construction and sounds like a war zone. We got to our room and it was literally shaking from the jackhammers above us. Nowhere in the listing on Expedia did it mention construction we asked to cancel our reservation so we could go to a different Hotel. They didn't want us to cancel so they offered us a junior suite with one bed. I was traveling with another person and neither of us were interested in sharing a bed. They refunded one room for two of the three nights. The other room which we booked for one night which was the following night not the night we arrived they refused to cancel. We ended up having to spend money at a different Hotel even though we couldn't stay at the one we paid for. The Hotel needs to be shut down during construction it's completely unacceptable. I have recorded the construction noise from our room and have submitted a claim with Visa.
Se hospedó 1 noche en marzo de 2024
Respuesta de Lidia Camacho, Guest Relations Manager, el 4 abr. 2024
Dear Jeffrey,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. We understand that the construction noise and vibration caused significant disruption to your stay, and we deeply regret any discomfort it may have caused. Your feedback is valuable to us, and we're taking steps to ensure better communication and minimize disruptions. Once again, we apologize for falling short of your expectations and for any inconvenience you experienced. If you would like to discuss your experience further or if there is anything else we can do to assist you, please do not hesitate to contact us directly. Best Wishes,

10/10 Excelente

vahid

Se hospedó 7 noches en marzo de 2024

8/10 Bueno

Bonghan

Se hospedó 2 noches en febrero de 2024
Respuesta de Lidia Camacho, Guest Relations Manager, el 2 abr. 2024
Dear Bonghan,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us.

10/10 Excelente

Evelyn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Lidia Camacho, Guest Relations Manager, el 5 abr. 2024
Dear Evelyn,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. Best wishes,

8/10 Bueno

Burkhard

Le gustó: Limpieza y servicio y personal
ok
Se hospedó 2 noches en marzo de 2024
Respuesta de Lidia Camacho, Guest Relations Manager, el 25 mar. 2024
Dear Burkhard,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us.

10/10 Excelente

Andrew

Se hospedó 6 noches en febrero de 2024
Respuesta de Lidia Camacho, Guest Relations Manager, el 25 mar. 2024
Dear Andrew,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us.

10/10 Excelente

Taline

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff and location was perfect
Se hospedó 3 noches en febrero de 2024
Respuesta de Lidia Camacho, Guest Relations Manager, el 25 feb. 2024
Dear Taline,Thank you very much for your kind words regarding our staff and the convenient location of our hotel. We're delighted to hear that you had a positive experience with us in these aspects.Your recognition of our team's efforts is truly appreciated, and we will be sure to share your feedback with them. Additionally, we're thrilled that our location met your needs and enhanced your overall stay.We hope to have the pleasure of welcoming you back soon for another wonderful experience.

6/10 Aceptable

Richard

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The property is being renovated and so are buildings next door so very noisy. Lovely hotel, but wait for the building work to end before booking
Se hospedó 2 noches en febrero de 2024
Respuesta de Lidia Camacho, Guest Relations Manager, el 25 feb. 2024
Dear Richard,Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you found our hotel lovely despite the ongoing renovations.We sincerely apologise for any inconvenience caused by the noise from the renovations. We understand how disruptive this can be to our guests' experience. Please know that we are actively working to minimise the disturbance and complete the renovations as swiftly as possible.Your comfort and satisfaction are of utmost importance to us, and we appreciate your patience during this transitional period. Should your travels bring you back to the area in the future, we would love the opportunity to provide you with a seamless and enjoyable stay.Thank you again for your valuable feedback.

10/10 Excelente

Marcel

Vriendelijk personeel !!!
Se hospedó 2 noches en febrero de 2024
Respuesta de Lidia Camacho, Guest Relations Manager, el 26 feb. 2024
Dear Marcel,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

8/10 Bueno

Luis

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Contruction works at the property including lobby and bar…Expedia should let travelers know in advance when property is in poor condition.
Se hospedó 3 noches en febrero de 2024
Respuesta de Lidia Camacho, Guest Relations Manager, el 22 feb. 2024
Dear Luis,Thank you for bringing this to our attention. We sincerely apologise for any inconvenience caused by the construction works during your stay, especially in the lobby and bar areas. We understand the importance of providing our guests with a pleasant and comfortable experience, and we regret that we fell short in this regard.We hope to have the opportunity to welcome you back in the future under more favourable circumstances.

10/10 Excelente

Ulrich

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super
Se hospedó 4 noches en febrero de 2024
Respuesta de Lidia Camacho, Guest Relations Manager, el 11 feb. 2024
Dear Ulrich,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

8/10 Bueno

Jan, Neftenbach

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Hotel ist im Umbau und das Restaurant ist vorübergehend geschlossen. Dies haben wir aber erst bei Ankunft erfahren. Tagsüber gab es deshalb Baulärm und gewisse Einschränkungen bzgl Infrastruktur.
Se hospedó 4 noches en febrero de 2024
Respuesta de Lidia Camacho, Guest Relations Manager, el 9 feb. 2024
Dear Jan,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by our ongoing renovations and the temporary closure of our restaurant during your stay. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard.We understand the frustration that comes with unexpected construction noise and limitations on certain amenities. Please know that we are actively working to minimize any disruptions and ensure that our renovations are completed as swiftly as possible to enhance the overall experience for our valued guests.We truly appreciate your understanding and patience during this transitional period. Should your travels bring you back to the area in the future, we would welcome the opportunity to provide you with a more seamless and enjoyable stay.Thank you again for bringing your concerns to our attention.

10/10 Excelente

Joon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Lidia Camacho, Guest Relations Manager, el 7 feb. 2024
Dear Joon,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excelente

shauna

Le gustó: Limpieza
Se hospedó 7 noches en diciembre de 2023
Respuesta de Lidia Camacho, Guest Relations Manager, el 7 feb. 2024
Dear Shauna,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

8/10 Bueno

Özgün

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Lidia Camacho, Guest Relations Manager, el 30 ene. 2024
Dear Ozgun,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a good time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes

8/10 Bueno

KYU HWAN

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Lidia Camacho, Guest Relations Manager, el 26 ene. 2024
Dear Kyu,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a good time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes

10/10 Excelente

Steve

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en enero de 2024
Respuesta de Lidia Camacho, Guest Relations Manager, el 22 ene. 2024
Dear Steve,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

8/10 Bueno

TAKEHANA

Se hospedó 1 noche en enero de 2024
Respuesta de Lidia Camacho, Guest Relations Manager, el 22 ene. 2024
Dear Takehana,Thank you for sharing your feedback. I am happy to see that you have had a good time with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excelente

RUSSELL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friendly Hotel
Excellent stay
Se hospedó 1 noche en enero de 2024
Respuesta de Lidia Camacho, Guest Relations Manager, el 22 ene. 2024
Dear Russell,,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had an excellent stay with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,