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Reviews of La Quinta Inn & Suites by Wyndham I-20 Longview South

2.5 out of 5
La Quinta Inn & Suites by Wyndham I-20 Longview South
3416 Martin Luther King Blvd., Longview, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 362 out of 751 reviews" "
Rating 8 - Good. 212 out of 751 reviews" "
Rating 6 - Okay. 77 out of 751 reviews" "
Rating 4 - Poor. 45 out of 751 reviews" "
Rating 2 - Terrible. 55 out of 751 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff treated me really great
Stayed 1 night in May 2024

6/10 Okay

BRANDON

Disliked: Property conditions & facilities
Very musky smell. Could use a remodel but ok for a quick stay
Stayed 1 night in May 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Natalie

Stayed 2 nights in May 2024

2/10 Terrible

Catina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room reserved wasnt cleaned properly. Criminal Trespassing was placed on me and I wasn't breaking and laws
Stayed 2 nights in May 2024
Response from SE on 10 May 2024
I'm sorry to hear about the situation you encountered at the hotel. It's important to adhere to the rules and policies of any establishment you stay at. Firstly, you had more than allowed guest in the room and the hotel was willing to work in that situation. But when you started passing racist comments, you were provided the full refund and asked to leave. Again, thank you for staying with us and hope you have a wonderful day.

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Robert

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This staff is horrible. From the checking on, to the purchase of buying a coke at the front desk, to the checking out. All different employees but all unprofessional. No welcome, no thank you, no asking how was your stay, no looking at your eyes. These employees do not make you feel like returning.
Stayed 1 night in May 2024

8/10 Good

John, Abilene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Noice stay
Stayed 1 night in Apr 2024

10/10 Excellent

MILES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here on my way back East. The hotel is fantastic. The staff are nice, the breakfast is great, the rooms are spacious and the bed is comfortable.
Stayed 1 night in May 2024

10/10 Excellent

Demetria

Traveled with partner
Liked: Cleanliness, staff & service
You can can hear noise from other rooms
Stayed 1 night in May 2024

2/10 Terrible

Maya

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my boyfriend spent 100 something to swim with the kids which was the whole reason we got a room we got there late and we've got other rooms there before and the pool was open past 12:00 we got there at 9:48 they closed pulled down right at 10 something so we asked for a refund and she told us we would have to take that up with the manager so we offered to leave and not even spend the night there and the lady at the front desk was rude she was rude to the people before us even the people before us was apologizing for how rude she was to them and then we woke up around 8:00 and asked if she could open the pool and she said no the pool opens at 10 and check out is 11:00 there was no reason for us to even get the hotel room if we couldn't swim and she told us to check out right then and then proceeded to call the cops and now my boyfriend is now CT from there all because we wanted to go swimming we basically paid a hundred to swim for 30 minutes and then she pretty much wasn't going to let us swim in the morning either the night shift lady at the front desk said that
Stayed 1 night in Apr 2024

10/10 Excellent

Lexus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read prior reviews about the elevator not working also the ac not really getting cold. Elevators was working when I stayed, ac didn’t get as cold as I would like but it was doable. It was clean and great attitude from the employee. I would recommend.
Stayed 1 night in Apr 2024
Response from Sandra Esquivel on 30 Apr 2024
Thank you very much for taking the time to provide the feedback. We appreciate the comments about the cleanliness and the staff. We hope to see you again in the future. Thank you

4/10 Poor

david van

Stayed 2 nights in Apr 2024

10/10 Excellent

Becki

Stayed 1 night in Apr 2024

10/10 Excellent

Satiee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I live this place
Stayed 1 night in Mar 2024

4/10 Poor

Chandra

Business traveler
Liked: Cleanliness, staff & service
I was up until 3am from the loud noise from guests on the floor above me. Air conditioning wasn’t working properly
Stayed 1 night in Apr 2024

10/10 Excellent

Aaron

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Ray

Stayed 1 night in Mar 2024

2/10 Terrible

Rick

I would never recommend staying here to anyone. Elevator was out of service Pool was out of service Would never stay here again
Stayed 1 night in Mar 2024

6/10 Okay

Regina

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Elevator was out of service.
Stayed 1 night in Mar 2024

6/10 Okay

Larry

Traveled with family and small children
Liked: Staff & service
It didn't seem like anybody knew how to use a vacuum cleaner because the floors were always dirty, and the breakfast selection was terrible. We just went to Waffle House every morning. Also my wife couldn't even drink their coffe because it was so bad.
Stayed 3 nights in Mar 2024

2/10 Terrible

Brian

Stayed 1 night in Mar 2024

8/10 Good

HORACE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was smooth and fast. There was an a strong odor that was very noticeable. Maybe it was too much deodorizer. Room was basic in its amenities. Water profit shower was light.. Bed was comfortable and hotel as a whole was quiet.
Stayed 1 night in Mar 2024

4/10 Poor

Robert

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was nice and gave us hope that our room was going to be nice... nope, terrible conditions. Dirty floors, rust on frame, gouges on walls, pictures missing but hooks still there, mold in shower, the door has a one inch gap under it so lots of noise, but yet is was sagging so the safety latch was hard to engage. But the kicker was the huge stain on the chair. Gross room.. obvious there is no pride of ownership. Bed ok and breakfast ok. Will not be back
Stayed 1 night in Mar 2024

4/10 Poor

Christopher, Mesa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were extremely nice and pleasant to work with
Stayed 1 night in Mar 2024

6/10 Okay

alvin e

Traveled with partner
Liked: Staff & service
elevator door open VERY slow. room bathroom not completely cleaned!
Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Other than the elevator being broken on and off it was nice
Stayed 2 nights in Feb 2024

6/10 Okay

KaeSyn

Stayed 1 night in Feb 2024

2/10 Terrible

Alayah

Stayed 1 night in Feb 2024

10/10 Excellent

KaeSyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I love it there
Stayed 1 night in Feb 2024

4/10 Poor

Deana

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
I wanted to check in, however i had to wait 30 min. behind a person haggling over their price charged. I was not greeted or even acknowledged once my turn even came.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Sheila

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Ever this was rusty had a bad cover up in shower look like a kid did the work will not stay a this location again
Stayed 1 night in Feb 2024

8/10 Good

Tomekia

Liked: Cleanliness, staff & service
The icebox in my room wasn’t working
Stayed 1 night in Feb 2024

4/10 Poor

Chandra

Business traveler, Traveled with pets
Liked: Cleanliness
Disliked: Property conditions & facilities
Elevator wasn’t working properly and the air conditioning wasn’t working properly very hot in lobby and halls and rooms
Stayed 2 nights in Feb 2024

2/10 Terrible

jenniffer

Disliked: Cleanliness, property conditions & facilities
I was unable to check in because of a person loitering outside who was threatening and screaming. No one answered the desk phone so I went to alternate hotel in a safer area. The hotel refused to respond to the problem or refund.
Stayed 1 night in Feb 2024

6/10 Okay

Xi

They wanted to charge me $25 early check in (12:30PM) in the rainy day (Jan 24th, 2024).
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Stayed 1 night in Jan 2024

6/10 Okay

Allison

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience! I only one concern with guest eating breakfast and getting seconds without a new clean plate. I witnessed a guess with a dirty plate lay the egg spoon on her plate. I suggest at least a sign to let guest know to get a new clean plate gor seconds.
Stayed 1 night in Jan 2024

10/10 Excellent

Satiee

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jan 2024

4/10 Poor

Trisha

Traveled with family
Disliked: Room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Claudio

Stayed 1 night in Jan 2024

10/10 Excellent

Dewayne

Liked: Cleanliness, staff & service, room comfort
Good breakfast overall good stay with few Complaints
Stayed 2 nights in Jan 2024

10/10 Excellent

Satiee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect and breakfast was amazing definitely will be returning
Stayed 1 night in Jan 2024

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Carol Anne

Stayed 1 night in Jan 2024

10/10 Excellent

KaeSyn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great