Sandra, Gracias por sus comentarios, y disculpe la calidad de hospedaje que recivio en esta ocacion. E hablado con el equipo de housekeeping aserca del ruido, las recomendaciones acerca del cuarto se an pasado al equipo de mantenimiento para corejirlas los mas pronto possible. Por favor cuando este con nosotros, llame al front desk si ocupa nuestra ayuda con lo mas minimo, aqui tenemos a algien asta las 2am y en veces mas tarde para su conveniensa. Le agradecemos sus comentarios, nos ayudan a determinar areas donde podiamos aver acho un mejor trabajo y mejorar en cualquier manera posible. Mejores deceos.

Benito, Disculpe que su experiencia esta ves no fue la mejor. Siempre estamos buscando la manera de como offrecer una mejor calidad y experiencia a nuestros clientes. Cuando este en Portofino Inn nunca dude en llamarnos no importa que simple sea su pregunta o necesidad, nuestro personal siempre esta listo y mas que preparado para ayudarle asi asegurando una mejor esperiencia. esperemos que en el futuro nos de la oportunidad de brindarle una mejor experiencia.

Hello, Thank you for your recent stay, we appreciate your trust and giving us the opportunity to provide hospitality for you and your family. We are happy to see you enjoyed your stay and want to welcome you back to visit us again soon. Best regards,

Jose, Thank you for your recent visit to Portofino Inn, we greatly appreciate your business and your feedback. We are always looking for ways to improve our location, we are currently in the process of restoring our furniture to new like conditions as well as other items we know our new and loyal guests will enjoy. When staying with us, if there is anything we can do to make your stay more pleasant please let us know by working with the front desk who is here till 2am for your convenience. Thank you, Best regards,

Hola Dulce, Nuestro personal esta aqui para ayudarte a tener una mejor experiencia, e compartido tus comentarios con nuestro personal de mantenimiento para lavar la carpeta ahora mismo y evitar alguna inconveniencia mas. Cuando estes con nosotros, por favor travaja con el Front Desk para que juntos encuntren anu avitacion que sea mas de tu agrado, estamos en el proceso de renovar todos nuestros muebles y otras cosas mas que estamos seguros les ban agustar a nuestros clientes. Disculpa la inconveniencia, esperamos en el futuro tener la oportunidad to brindarles mejor servicio.

Christopher, Thank you very much for your recent stay at Portofino Inn. We are happy to see you enjoyed your stay and found the location adequate for your visit to Burbank.We are always looking for way to improve our guests comfort and the quality of your stay. We hope to see you back as our guests soon. Best regards,

Andrea, Muchas Gracias por darnos la confiansa, esperamos y ahigamos llegado a tus expectativas. Agradecemos mucho su ospedaje con nosotros y los esperamos de regreso cuando esten en Burbank.Gracias de nuevo.

Thank you for your recent stay. We are happy to see you enjoyed your stay. Please visit us again soon. Best regards,

Muchas Gracias, Aqui los esperamos para la proxima, gracias por la confiansa. Fue un placer.

Muchas Gracias, los esperamos para la proxima ves. Gracias.

Thank you for your recent visit. We are happy to see you enjoyed the location. Best regards,

Muchas Gracias por su visita. Esperamos y les ahigan parecido bien nuestra locacion, fue un placer, por favor de visitarnos denuevo pronto. Best regards

Hola Jesus, Muchas gracias por darnos la confiansa y per su negocio. Fue un placer ayudarles y estamos felizes de que les ahiga gustado todo y estubieron comodos y seguros. Los esperamos para la proxima. Saludos,

Muchas Gracias, Agradecemos mucho la confiamsa que nos brindas. Esperamos nos visiten muy pronto. Mejores deseos,

Sonia, Gracias por visitarnos recentemente, agradecemos la oportunidad de ofrecerte nuestro servicio. La propiedad es pequena y desafortunadamente no tenemos elevador. Espero y no ahiga sido una gran inconveniencia. Te esperamos para la proxima.

Hello dear potential guest. This reservation was charged as a no show. Unfortunately you never made it the property and therefore unfortunately you were unable to use your reservation. We did agree with the third party to refund you the amount you paid as a one time curtesy, normally the reservation is just charged as is and there are no refunds. Best regards,

Thank you for your recent stay, we value and appreciate your business. Please visit us again soon. Best regards,

Muchas Gracias por la oportunidad de ofrecerles nuestros servicios. Nos agrada mucho que les ahiga parecido de buen gusto la locacion y el hotel.Asta luego, Los esperamos pronto.

Rafael, Thank you very much for giving us the opportunity to meet your hospitality needs. We appreciate your business and hope we see you again soon. Best regards,

Thankyou very much for your recent visit. Please visit us again soon. Best regards,

Hola Muy buenos Dias y gracias por sus comentarios. Les agradecemos mucho se confiansa and nosotros para servirle como su casa lejos de casa. Todos a qui trabajan muy efectivamente para tratar de asegurarnos que sus dias en el hotel sean muy relajantes y comodos, por ejemplo el hotel tiene una regla de 0 tolerancia a ruidos excessivos, si algien nos llama aserca de este tema, nosotros nos encargamos de el problema inmediatamente. De nuevo les agradesemos y los invitamos nuevamente a visitarnos cuando en Burbank. Gracias, los mejores deseos.

Hola Erika, Muchas gracias por compartir tu experiencia. Nos da mucho gusto que les aigan parecido muy bien nuestras location y el hotel. Todabia faltan mas cambios al exterior del hotel que sabemos les ban agustar mucho a nuestros futuros clientes. Les deceamos lo mejor y los invitamos a quedarce en Portofino Inn la proxima ves que esten en Burbank. Thank you,

John, Thank you very much for your recent stay, we are happy to see you enjoyed our accommodations. We thank you for sharing your experience with our future guests and welcome you to return and visit us again soon. Best regards,

Harj, Thank you for sharing your experience with our future guests, we welcome and appreciate your feedback. We are in the process of getting our furniture restore or replaced, everything will get much better. We are working on the outside as well as the inside to restore the location and make it better for all of our guests. We are very centrally located to many of the points of interest that Burbank and near by cities have to offer... LA Zoo, The Equestrian Center, Griffith Park Observatory, Down Town Burbank, Universal Studios, Warner Brother Studios and many many more. We are always here to help you, when staying with us if there is anything we can assist you with please do not hesitate to contact the front desk, everyone here is very responsive and always ready and happy to help. We will see you on the next one. Best regards,

Hello Pamela, It was a pleasure meeting you and your husband, thank you for your recent stay and we are glad everything worked out for you. The leaking in the restroom has been addressed, everything was changed and the restroom look amazing with all new shower fittings.We are working on renovating the exterior/interior and changes are in the works, we are moving in stages not to inconvenience our in house guests. Thank you again for your business and we hope to see you on the next one. Best regards,

Dustin, Thank you very much for your recent stay, we value and appreciate your business and thank you for your feedback. We are happy to see you enjoyed your stay, our quality of guest is usually a good one, if anyone encounters a noise issue, we will address it immediately as long as it is within our control. Should you need anything during your stay our front desk is always available and ready to help. Thank you again and we look forward to having you as our guest soon. Best regards,

Andras, Thank you for your feedback and your recent stay. Our breakfast hours have changed from 7am - 10am to 7am - 9:30am we have a very good variety for our guests to enjoy at no extra cost, a family of four will probably end up paying 100 or more at any of the local restaurants, imagine the bill for a multi night stay.Coffee and cold drinks are available throughout the day in our lobby during normal lobby hours. Thank you again and we hope to have you as one of our many returning guests in the near future. Best regards,

Monica,Thank you for your recent stay, we welcome your feedback and thank you for sharing your experience with our future guests. Frank's Restaurant primary function now days is being a filming location, it has always been filming friendly and has been in many many movies, tv shows, commercial and many other projects. Many famous people have walked these grounds. We like to think of it as bringing Hollywood to our guests. Our guests are more curious rather than bothered once they find out there will be filming during their stay. Although filming may be taking place, our guests are always our number one priority. In 2021 we did about 20 different projects and only received one complaint.We are happy to see you enjoyed your stay and found the location interesting with lots of history. Please visit us again soon. Best regards,

John, Thank you for your recent stay and sharing your feedback. Our staff is always ready and happy to help, we will always put our best foot forward to assure you have a successful stay, during the time here if there is anything you need, we will address it right away if it is within our means, if not, we will make the necessary suggestions. We welcome you to visit us again soon. Best regards,

Thank you for your recent stay, we value your business and thank you for trusting us with your hospitality needs. Best regards,

Thank you very much Antony for your recent stay, we value and appreciate your business and welcome you again soon. Best regards,

Bryan, Thank you very much for sharing your experience with our future guests, we are very happy to see you enjoyed our hospitality. Everyone here is very accommodating and welcoming, we are always here to help with any of your hospitality needs or if you simply have any questions we're always ready and happy to help. Thank you once again and we hope to have you back as one of our guests again soon. Best regards,

John, Thank you for trusting us with your hospitality needs, we value and appreciate your business. We are very centrally located near or just a short drive away from many of the points of interest that Burbank, Hollywood and Glendale have to offer. Dodger stadium, Hollywood bowl, Universal Studios, Warner Brother Studios, Griffith Park Observatory and many more.We are not the newest and most fancy hotel in the area, we understand there are many options but we do care about the quality of your stay and will always do our best to meet your standards. We look forward to having you as our guest again soon. Best regards,

Melissa, Thank you very much for your recent stay at Portofino Inn. One of the reasons why many of our guests choose to stay here is because once you pay for the room, everything else we offer is already included/complimentary. Daily Housekeeping, Breakfast, Bottle water in the room as welcoming gift, Wifi, Parking and much more. We hope to have you as our guest in the near future. Best regards,

Amy, Sorry you were unhappy with the location since we do not have a pool, you were also unhappy that we declined to cancel your reservation free of charge under the circumstances.It is very unfortunate that you lied to Expedia and gave us a bad rating due to the lack of this amenity which we do not advertise anywhere as having. In the future we recommend doing some research prior to booking, by assuring the hotel has the amenities you are looking for or must have, it will avoid you being upset at the wrong person.Expedia absorbed the cost of your relocation since we were not at .Hope you found the utopia you were looking for.Best regards,

Iva, Thank you for your recent stay and your feedback, we value and appreciate it. You are absolutely right, we do not charge for parking. Everything we offer is already included in the price of the room. Continental Breakfast, fountain drinks in the lobby through out the day, coffee and tea, daily house keeping, two bottles of water in the room as a welcoming gift, wifi, and then some. Our location is very popular we new and repeating guests, we always recommend booking in advance to secure a lower rate, last minute reservations always have the potential to be at a higher end based on the demand of the location and the area in general. Thank you again and we hope to be able to provide our hospitality to you and your family in the near future. Best regards,