All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Guest,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
Hi Lesly,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. Please share your issues in detail and give us another chance to improve our services.
Dear Guest,We're thrilled to hear that you'll be returning for another stay! Thank you for your loyalty and trust in our property. We'll be here to ensure your next visit is just as enjoyable as the last. Looking forward to welcoming you back for another memorable experience.
I like the fact that the room was ready when I arrived at 11pm at night, I didn't have to wait. The room was clean and checkout was easy. I was able to park right next to my room, another bonus.
Suggestions to improve: The room was a bit small, probably nothing can be done there. What the property can do is add more mirrors, full-length mirrors in the bedroom. Also more towels.
Rob
Stayed 1 night in May 2024
Response from Sophia CSR on 11 May 2024
Hi Rob,Thank you for sharing your positive experience with us! We're glad to hear that your late arrival was accommodated seamlessly and that you found your room clean and convenient. Your suggestions for improvements are noted, and we appreciate your valuable feedback. We will certainly consider adding more mirrors and towels to enhance the comfort of our guests. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay.
Hi Sergio,Thank you for your positive feedback. We're delighted to hear that you found our establishment nice and cozy during your stay. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable experience in the future.
6/10 Okay
Vanessa
Traveled with partner
6 May 2024
Liked: Staff & service
Overall pretty good for the price.
All of my towels had hair stuck on them from the dryer. Different colour hairs.
Vanessa
Stayed 5 nights in Apr 2024
Response from Sophia CSR on 6 May 2024
Hi Vanessa,Thank you for your feedback. We're glad to hear that you found our hotel to be pretty good for the price. However, we apologize for the inconvenience you experienced with the towels. Maintaining cleanliness is paramount to us, and we will address this issue with our housekeeping team to ensure improvement. Your input is valuable to us, and we hope to have the opportunity to exceed your expectations on your next visit.
Hi Sergio,I wanted to say thanks for your recent stay here at our hotel! We continuously strive to exceed your expectations and look forward to you in the future.
Hi Edna,We're delighted to hear that you enjoyed your stay and found our property to your liking. Providing comfortable accommodations is our priority, and we're glad we could meet your expectations. Thank you for your kind words, and we look forward to welcoming you back for another great experience in the future!
2/10 Terrible
Maritza
30 Apr 2024
Maritza
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2 May 2024
Hi Maritza,Thank you for your review. Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.
6/10 Okay
Jose, Paramount
Business traveler
26 Apr 2024
Liked: Staff & service
It’s always welcoming coming to this motel
Jose
Stayed 1 night in Apr 2024
Response from Sophia CSR on 26 Apr 2024
Hi Jose,Thank you for your feedback! We're delighted to hear that you always feel welcome at our motel. Providing a warm and inviting atmosphere for our guests is important to us, and we're pleased that you consistently have a positive experience with us. Your satisfaction is our priority, and we look forward to welcoming you back for many more enjoyable stays in the future. We appreciate your continued patronage.
Hi Shiva,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.
2/10 Terrible
Jose
23 Apr 2024
Liked: Staff & service
Disliked: Cleanliness
They had roaches in the room
Jose
Stayed 1 night in Apr 2024
Response from Sophia CSR on 25 Apr 2024
Dear Guest,We are sad to see you unhappy. I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.
8/10 Good
Lemohang
21 Apr 2024
Lemohang
Stayed 5 nights in Apr 2024
Response from Sophia CSR on 14 May 2024
Hi Lemohang,Thank you for taking the time to leave us a positive 4-star review! We're thrilled that you had a great experience with us. If you have any specific areas where you think we could improve or any suggestions to offer, please don't hesitate to share them. Your valuable feedback is instrumental in our ongoing efforts to enhance our services. We sincerely appreciate your choice to stay with us!
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.
10/10 Excellent
Ivan, Compton
17 Apr 2024
Ivan
Stayed 1 night in Apr 2024
Response from Customer Care Team on 8 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Dear Guest,We are glad that you have honoured our staff members with praiseworthy words. We are always looking for methods to improve our services. If you have any further feedback or suggestions regarding your stay, please write to us. We assure you the best of our services at all times.
6/10 Okay
Kwok
Traveled with partner
15 Apr 2024
Disliked: Amenities
easy access to airport and convenience for restaurants and fast food.
Kwok
Stayed 1 night in Apr 2024
Response from Sophia CSR on 18 Apr 2024
Dear Guest,Thank you for choosing us for your recent stay. We are glad that you liked our location. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business in future travels.
8/10 Good
Gabriela
Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Hi Gabriela,We're pleased to hear that everything met your expectations during your stay! If there's anything specific you particularly enjoyed or if you have any feedback for us, we'd love to hear it. Thank you for choosing us, and we hope to welcome you back again soon!
8/10 Good
Hideyuki
6 Apr 2024
Liked: Cleanliness, staff & service
Hideyuki
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 8 Apr 2024
Dear Guest,Thank you for taking the time to leave us a positive 4-star review! We're thrilled that you had a great experience with us. If you have any specific areas where you think we could improve or any suggestions to offer, please don't hesitate to share them. Your valuable feedback is instrumental in our ongoing efforts to enhance our services. We sincerely appreciate your choice to stay with us!
10/10 Excellent
Richard Lorence
6 Apr 2024
Richard Lorence
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 7 Apr 2024
Hi Richard,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
10/10 Excellent
Irvin
5 Apr 2024
Irvin
Stayed 1 night in Mar 2024
Response from Customer Care Team on 25 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Hi Ivan,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.
Hi Ivan,We're glad to hear that your stay has been peaceful so far. Creating a tranquil environment is a priority for us. If there's anything we can do to further enhance your experience, please don't hesitate to let us know. We appreciate your feedback and hope you continue to enjoy your time with us.
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
Basic motel with comfortable beds. Easy self parking. Rooms not very clean, and smell of room deodoriser overpowering. Nice area with plenty of places to eat.
Bradley
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 2 Apr 2024
Hi Bradley,We're pleased to hear you found our motel's beds comfortable and appreciated the ease of self-parking. However, we apologize for any cleanliness issues and the overpowering scent of room deodorizer. Your feedback is valuable, and we'll work to address these concerns. We're glad you enjoyed the area's dining options and hope to have the opportunity to improve your experience in the future. Thank you for sharing your thoughts with us.
Everything was good except we encountered some mosquitoes
Rosa
Stayed 1 night in Mar 2024
Response from Sophia CSR on 29 Mar 2024
Hi Rosa,We're pleased to hear that you had a generally positive experience during your stay. We apologize for any inconvenience caused by the mosquitoes encountered. Your feedback is important to us, and we'll take steps to address this issue to ensure a more comfortable stay in the future. Thank you for sharing your experience, and we hope to welcome you back soon.
El personal muy amable , la habitación limpia, la cama cómoda y amplia , acabados modernos
Brigitte
Stayed 1 night in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Hi Brigitte,We're delighted to hear that you enjoyed your stay with us! Providing exceptional service and comfort is our top priority, and we're thrilled that our staff's friendliness, clean accommodations, and modern amenities meet your expectations. Your satisfaction is our motivation, and we look forward to welcoming you back for another enjoyable experience. Thank you for choosing us for your accommodation needs.
Hi Sophia,Thank you so much for giving us the privilege of hosting your stay. We would love to know more about your ongoing experience. So, our team can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Hope to earn your business on future travels.
10/10 Excellent
Andrew
18 Mar 2024
Andrew
Stayed 1 night in Mar 2024
Response from Sophia CSR on 7 Apr 2024
Hi Andrew,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!
Hi Agustin,Thank you for your positive feedback! We're glad to hear that you found our response satisfactory. If you have any further concerns or feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back in the future for a much-improved experience.
Hi Mauricio,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.
Enjoyed our stay and everything was great when it came to the service and the area. Inside the room was not too clean, shower head had so much lime and rust. I went to the store and purchased cleaning supplies to clean the room correctly and used a lime cleaner for the shower head. I figured all the rooms are probably the same there is no point of complaining. Cheap motel so what am I to expect. Cleaned the room (which in fact was dirty) and bathroom (shower head was the worst). Overall price for what you get was okay.
Adeline
Stayed 1 night in Mar 2024
Response from Sophia CSR on 13 Mar 2024
Hi Adeline,Many thanks for sharing your experience with us. We're pleased to hear that you enjoyed the service and the area during your stay. However, we apologize for the cleanliness issues you encountered in your room, particularly with the shower head. Your feedback is valuable, and we will address this with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to exceed your expectations on a future visit.
8/10 Good
Michael
11 Mar 2024
It was was better thank I expected. The layout of the room was nice.
Michael
Stayed 1 night in Mar 2024
Response from Sophia CSR on 12 Mar 2024
Hi Michael,Thank you for choosing our hotel. We're delighted to hear that your experience exceeded your expectations! We're glad you found the layout of the room to your liking. Your satisfaction is important to us, and we appreciate your positive feedback. Hope to welcome you back for another enjoyable stay in the future!
We have a great experience, the attention the place y clean, definitely we Wil stay in our next visit
Abraham
Response from Sophia CSR on 12 Mar 2024
Hi Abraham,We're thrilled to hear about your positive experience during your stay with us! Providing excellent service and a clean environment is our priority, and we're delighted that you enjoyed your time here. Thank you for your kind words, and we look forward to welcoming you back on your next visit.
10/10 Excellent
Roosevelt
6 Mar 2024
Roosevelt
Stayed 1 night in Mar 2024
Response from Customer Care Team on 27 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
Esmeralda
Traveled with family and small children
6 Mar 2024
Liked: Cleanliness, staff & service
Stay was affordable and clean. Only thing dis not like is that the room did not have a microwave.
Esmeralda
Stayed 6 nights in Feb 2024
Response from Sophia CSR on 10 Mar 2024
Dear Guest,We're glad to hear that you found your stay affordable and clean. Your feedback regarding the absence of a microwave in the room is valuable, and we appreciate you bringing it to our attention. We'll consider this as we continue to improve our amenities for future guests. Thank you for choosing us, and we hope to welcome you back for another comfortable stay soon!
8/10 Good
Adelina
27 Feb 2024
Adelina
Stayed 3 nights in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
4/10 Poor
Isabel
Traveled with partner
19 Feb 2024
Disliked: Cleanliness
Toilet didn’t flush
Soup leaves ugly smell
Isabel
Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Hi Isabel,Thank you for taking the time to share your feedback regarding your experience. We will share your feedback with the team for improvements. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
Nice and cozy. Friendly service. Almost has the feel of staying in a upper scale hotel. I loved the fact it doesnt smell like smoke and cheapness.
Joshua
Stayed 1 night in Feb 2024
Response from Sophia CSR on 16 Feb 2024
Hi Joshua,We're delighted to hear you found our hotel nice, cozy, and akin to an upscale experience. Providing friendly service and a welcoming atmosphere is our priority. We're glad you appreciated the smoke-free environment and the absence of any unpleasant odors. Your positive feedback means a lot to us, and we look forward to welcoming you back for another enjoyable stay!
6/10 Okay
Betzaida
Traveled with family
13 Feb 2024
This motel was okay but definitely could do better with the cleanliness. Seems like things are just wiped down not actually cleaned. If you need comfy pillows definitely bring your own because these are very flat. Considering that it’s on a main street it actually was not noisy so we did sleep okay. This place is okay for a quick one night stay but not for a whole weekend stay, in my opinion.
Betzaida
Stayed 1 night in Feb 2024
Response from Sophia CSR on 14 Feb 2024
Hi Betzaida,We appreciate your feedback and apologize for any shortcomings in cleanliness. Rest assured, we're taking steps to ensure thorough cleaning procedures are followed. Your comfort is important to us, and we'll address the pillow issue promptly. While we're glad you found the location quiet for a good night's sleep, we'll strive to improve overall for longer stays. Thank you for your input; we aim to enhance our guests' experiences.
The heat fan runs like a gas lawn mower. I stayed at 2 different units. Same thing. Good luck to sleep if it’s cold and you need to turn on the heat. We were tired and decided to sleep in so we told the cleaning staff (who knocks on the door around 11am) to skip and don’t clean out room. Surprisingly, the owner, who also does the room service, told me I had to let his staff in to do their work. Never seen that before.
Ken
Stayed 7 nights in Feb 2024
Response from Sophia CSR on 19 Feb 2024
Hi Ken,We're sorry for the disturbance from the heating system and any inconvenience caused during your stay. Your comfort matters to us, and we'll work to resolve this issue. We also appreciate your feedback about the cleaning service, and we'll address it with our team for improvement. Thank you for bringing these matters to our attention, and we hope to serve you better next time.
10/10 Excellent
Esmeralda
11 Feb 2024
Esmeralda
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Hi Maria,Thank you for acknowledging our commitment to exceptional service. We strive to ensure every guest feels valued and supported throughout their stay. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back for another outstanding experience.
2/10 Terrible
lyndsey marie
9 Feb 2024
lyndsey marie
Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
I really loved staying in this hotel, because they are very clean, very modern. There is always parking
Adelina
Stayed 4 nights in Feb 2024
Response from Sophia CSR on 9 Feb 2024
Hi Adelina,We're delighted you enjoyed your stay with us! Cleanliness and modernity are top priorities, and we're glad you appreciated them. Providing ample parking is part of our commitment to convenience. Thank you for sharing your positive experience, and we look forward to welcoming you back soon!
2/10 Terrible
Jamie
7 Feb 2024
Jamie
Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
10/10 Excellent
Tatiana
Traveled with partner
5 Feb 2024
Liked: Staff & service
Disliked: Amenities
.
Tatiana
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 7 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Hi Martha,We're delighted to hear that you found your stay at Value Inn clean and comfortable. Providing a pleasant experience for our guests is our top priority. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future!
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
2/10 Terrible
Edith
Traveled with family
1 Feb 2024
Disliked: Cleanliness, staff & service, amenities
Very dirty
Edith
Stayed 1 night in Jan 2024
Response from Sophia CSR on 4 Feb 2024
Hi Edith,Our team apologizes for the cleanliness issues you encountered. This is not reflective of our standards, and we take your feedback seriously. Our team is working diligently to address and improve the cleanliness to ensure a more pleasant stay for our guests. We appreciate your patience and hope to have the opportunity to provide a much-improved experience in the future.