Hello Ms. Laura,Thank you for bringing this to our attention. We’re sorry for any inconvenience and will take matters in to our hands to help resolve the issue. We’re humbled by your support and look forward to being your preferred choice for Hotel Palmas de Cortez in the future.

Hello Mr. Glenn Patterson, Thank you for bringing this to our attention. We’re sorry to hear that you were not satisfied with the check out process. We asked Front Desk what happened, and they explained that they placed a Credit Card Hold.Let me explain further what a Credit Card Hold entails.What Is a Credit Card Hold?After you arrive at your hotel, the front desk receptionist will need a credit card to put on hold before handing over the room key.A credit card hold is an insurance policy for the hotel. Specifically, the hold covers incidentals such as damage to the room, room service and dips into the minibar.Depending on the hotel, this hold could be a charge for your entire stay or charged each night. How Are Credit Card Holds Used?When you use a credit card for the incidentals of your room, the hotel puts the charge on your room temporarily. If the hotel finds you damaged the room, they'll deduct the amount of money necessary to cover the repairs. If you ordered room service or took items out of the minibar, the cost of those items gets deducted.If you leave your room in good condition, avoid ordering room service and resist the snacks and drinks in the minibar, the hotel will remove the charge from your card.How Long Do Credit Card Holds Last?When you check in, the front desk attendant will tell you when the hold will get removed from your card. The length of the hold will last anywhere between a few days after you check out to about a week.Before you arrive at the hotel, it's important to check your credit card balance. You don't want to arrive at your hotel to find that the hold could put you over your balance.Hope you found this response insightful in regards to the 5,000 MXN charge during your stay with us. You will soon find in your bank statement the reimbursement. We hope to have the opportunity to serve you better in the future. Thank you again for your feedback and for choosing Hotel Palmas de Cortez.

Hola Jorge,Muchas gracias por tomarse el tiempo de dejarnos su evaluación. Pasare sus observaciones a los departamentos indicados. Una disculpa por la inconveniencia. Esperamos que nos vuelva a dar la oportunidad de servirle mejor. Gracias de nuevo.

Hello Mark,Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable.

Hola Lucia,Gracias por dejarnos su comentario. Estamos constantemente intentando de mejorar nuestros servicios. Le agradecemos que se tome el tiempo de aportarnos su perspectiva. El equipo la escucha y intentaremos de mejorar.

Hello Mr. Paul,Thank you for bringing this to our attention. We appreciate your feedback and will work hard to improve our service. We hope you give us the opportunity to visit us again.

Hello Andy,We take all feedback seriously, and we appreciate your honest feedback. I’m sorry to hear you had such a negative experience at our hotel. Thank you for bringing this to our attention. We will work hard to improve our service.

Hello Ms. Katrina,We sincerely appreciate your review and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

Hello Ms. Krystal,Thank you so much for your positive rating for your recent visit to Hotel Palmas de Cortez. We look forward to seeing you again!

Hello Karen,We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

Dear Mr. Skip Syvertsen,We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. I will share your review with our team and take matters in to our hands to help improve service and care. We hope to have the opportunity to serve you better in the future. Thank you again for your feedback.

Hello Chad,We’re really appreciate you taking the time to share your rating with us. We look forward to delivering another excellent experience to you next time you visit. Thanks for choosing to stay with us!

Dear Thomas, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. We hope to have the opportunity to serve you better in the future.

Hello Ms. Barbara,You made our day with your positive feedback! We are so happy to read that you loved your stay. Thank you and we hope you'll continue to visit us in the nearby future!Best Regards,

Hello David,Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said, and share your suggestions with the departments. Thank you again, David. We hope you'll give us another chance in the future.

Hello Mr. Donald James, Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things.

Hello Mr. Timothy David,Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your rating and see how we can improve things.

Hello Phillip,Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay, and we appreciate your review.We're sorry for the inconvenience. I'll pass on your review to our maintenance department. We hope you'll visit us again in the future.

Hello Robert,Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay, and we appreciate your response

Hello Debbie,On behalf of our team, thank you for your review. It's well appreciated here, and while it's no fun to hear negative feedback, we continue learning.Your insights are valuable to us, and we're sorry that you had a bad experience. I can see how we could improve this, and I'll pass on your suggestions to the relevant departments.Thank you again, Debbie, we hope you'll give us another chance in the future.

Hello Dale,Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay, and we appreciate your response.

Hello David, Your insights are valuable to us, and we're sorry that you had a bad experience. I can see how we could improve this, and I'll pass on your suggestions to the other departments. On behalf of our team, thank you for your review.

Hello Jamie,Thank you for taking the time to send us your valuable feedback. We're glad you enjoyed your stay, and we appreciate your response.