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Opiniones de Comfort Inn Shepherdsville - Louisville South

2.5 out of 5
Comfort Inn Shepherdsville - Louisville South
191 Brenton Way, Louisville, KY

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 163 de 441 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 152 de 441 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 80 de 441 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 33 de 441 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 13 de 441 opiniones" "

8.2/10

Limpieza

8.4/10

Servicio y personal

8.2/10

Servicios

7.8/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Javier

Viaje en pareja
Le gustó: Servicio y personal
The smell
Se hospedó 2 noches en mayo de 2024
Respuesta de Sam, el 13 may. 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property. We have noted all your concerns and share with the respective department action. We hope to see you again soon. Sincerely, Hotel Manager

10/10 Excelente

jnell

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff and owners were so nice and very helpful. The breakfast was wonderful. Great place to stay!
Se hospedó 3 noches en mayo de 2024
Respuesta de Sam, el 12 may. 2024
Thank you for staying at our Comfort Inn & Suites Louisville South/ Shepherdsville KY

10/10 Excelente

Lori

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Sam, el 12 may. 2024
Thank you for staying at our Comfort Inn & Suites Louisville South/ Shepherdsville KY

10/10 Excelente

Tricia, Weston

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed for 4 days during the Louisville Truck Show. It was a nice place and I would definitely return.
Se hospedó 3 noches en marzo de 2024
Respuesta de Sam, el 30 abr. 2024
Thank you for staying at our Comfort Inn & Suites - Louisville South.

6/10 Aceptable

Michael

No le gustó: Condiciones de la propiedad
An average hotel, room was clean and bed was comfortable. Elevators was out of order, fortunately my room was on the 1st floor.
Se hospedó 1 noche en abril de 2024
Respuesta de Sam, el 30 abr. 2024
Sorry of elevator down during your stay. We had motor burn out issue which is replaced and elevator is working. Thank you for staying at our Comfort Inn & Suites - Louisville South.

6/10 Aceptable

Melissa

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
This seems to be an older property. The rooms are very small.
Se hospedó 3 noches en abril de 2024
Respuesta de Sam, el 30 abr. 2024
We are 79 rooms hotel with a limited service. Thank you for staying at our Comfort Inn & Suites - Louisville South.

10/10 Excelente

Bradley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There is no place to sit outside . If you wantt to relax in the fresh air or have a smoke or eat something outdoors they have no outdoor seating
Se hospedó 1 noche en abril de 2024
Respuesta de Sam, el 30 abr. 2024
We do have patio in back area of the hotel. Sorry smoking is not allowed near front entrance area.Thank you for staying at our Comfort Inn & Suites - Louisville South.

10/10 Excelente

Ronald

Se hospedó 1 noche en marzo de 2024
Respuesta de Sam, el 30 abr. 2024
Thank you for staying at our Comfort Inn & Suites - Louisville South.

10/10 Excelente

Ana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Close to my daughters home
Se hospedó 1 noche en marzo de 2024
Respuesta de Sam , el 30 abr. 2024
Thank you for staying at our Comfort Inn & Suites - Louisville South.

6/10 Aceptable

Tom

Le gustó: Servicio y personal
Ok
Se hospedó 1 noche en marzo de 2024
Respuesta de Sam, el 20 mar. 2024
Thank you for staying at our Comfort Inn & Suites - Louisville South / Shepherdsville KY

8/10 Bueno

juton, kalamazoo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quick check-in. Room was nice. Located right off the highway with nearby restaurant choices. Bed was a little firm for my liking, but overall a good stay.
Se hospedó 2 noches en marzo de 2024
Respuesta de Sam, el 20 mar. 2024
Thank you for staying at our Comfort Inn & Suites - Louisville South / Shephersville KY

10/10 Excelente

Susan J

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Sam, el 20 mar. 2024
Thank you for staying at our Comfort Inn & Suites - Louisville South / Shepherdsville KY

6/10 Aceptable

Mike

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was clean, staff were great. I was suppose to have a King Bed, Queen would have been fine. I got a Regular size bed. It was the worst mattress I have ever slept on, Junk. This was also a Handicap Room. Very unhappy it said only 2 rooms available when I booked and was about 1/4 full.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sam, el 20 mar. 2024
Thank you for taking the time to fill out the survey. Apologize about the mattress was not at your comfort level. Regarding room available is accurate for that specific room that you booked, it has nothing to do with how busy we area that day. Thank you for staying at our Comfort Inn & Suites - Louisville South / Shepherdsville KY

10/10 Excelente

Kreg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en enero de 2024
Respuesta de Sam, el 1 mar. 2024
Thank you for AWESOME review and staying at our Comfort Inn & Suites - Louisville South / Shepherdsville, KY

8/10 Bueno

Bradley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sam, el 1 mar. 2024
Thank you for AWESOME review and staying at our Comfort Inn & Suites - Louisville South / Shepherdsville, KY

4/10 Malo

Tony

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en diciembre de 2023
Respuesta de Sam, el 1 mar. 2024
Thank you for staying at our Comfort Inn & Suites - Louisville South / Shepherdsville, KY

10/10 Excelente

chris

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff are very nice. The room and the property are very clean. Due to allergies, we are very happy that pets are not allowed. Keep up the good work.
Se hospedó 1 noche en octubre de 2023
Respuesta de Sam, el 29 oct. 2023
Thank you for staying at our Comfort Inn - Louisville South / Shepherdsville, KY

10/10 Excelente

chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Sam, el 29 oct. 2023
Thank you for staying at our Comfort Inn - Louisville South / Shepherdsville, KY

10/10 Excelente

DELMAR

Se hospedó 1 noche en octubre de 2023
Respuesta de Sam, el 4 nov. 2023
Thank you for staying at our Comfort Inn & Suites in Louisville South / Shepherdsville KY

10/10 Excelente

Larry

Se hospedó 2 noches en septiembre de 2023
Respuesta de Sam, el 29 oct. 2023
Thank you for staying at our Comfort Inn - Louisville South / Shepherdsville, KY

8/10 Bueno

Cory

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en septiembre de 2023
Respuesta de Sam, el 3 oct. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Shepherdsville - Louisville South. Your feedback about survey is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Sam- GM @ Comfort Inn & Suites Shepherdsville - Louisville South

4/10 Malo

Andrew

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Even though air was on, room was very humid. Found a dead bug under the bed.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Sam, el 3 oct. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Shepherdsville - Louisville South. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with humid issue. We will be using your feedback and review with our team and make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Sam- GMComfort Inn & Suites Shepherdsville - Louisville South

8/10 Bueno

deborah, brunswick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en julio de 2023
Respuesta de Sam, el 31 ago. 2023
Thank you for staying at our Comfort Inn & Suites.

10/10 Excelente

Sharon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Sam P, el 30 jun. 2023
Thank you for a AWESOME review and please advise how can we help you in future stay at our Comfort Inn & Suites - Shepherdsville, KY

8/10 Bueno

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2023
Respuesta de Sam, el 26 may. 2023
Thank you for staying at our Comfort Inn & Suites - Louisville South/ Shepherdsville, KY

6/10 Aceptable

William

Se hospedó 1 noche en abril de 2023
Respuesta de Sam, el 15 abr. 2023
Thank you for staying at our Comfort Inn & Suites.

10/10 Excelente

carla

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything great
Se hospedó 1 noche en marzo de 2023
Respuesta de Sam, el 16 mar. 2023
Thank you for staying at our Comfort Inn & Suites - Shepherdsville / Louisville South

10/10 Excelente

colleen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were wonderful !! 3-11 and morning staff !!!
Se hospedó 1 noche en febrero de 2023
Respuesta de Sam - G, el 3 mar. 2023
Thank you for staying at our Comfort Inn & Suites Louisville South / Shepherdsville

10/10 Excelente

Shaun

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed our stay, Quiet
Se hospedó 1 noche en febrero de 2023
Respuesta de Sam- GM, el 3 mar. 2023
Thank you for staying at our Comfort Inn & Suites Louisville South / Shepherdsville

10/10 Excelente

Cherry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
All of our stays have been great
Se hospedó 1 noche en febrero de 2023
Respuesta de Sam - GM, el 3 mar. 2023
Thank you for staying at our Comfort Inn & Suites Louisville South / Shepherdsville

2/10 Terrible

Shawn

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Old property- avoid
This property is incredibly old. The staff was friendly, but the services for this hotel were terrible. Used a reward night as this was an emergency family trip. Lobby: cookie cutter at best. Floors were worn. Dingy. Baseboards dirty. Room: wear marks around sink. Water was cloudy out of the faucet. The desk had scratches all over. No USB plugs. Remote was hard to use (channels wouldn’t change). Off brand coffee packets. Continental breakfast: generic juice, OJ clearly from concentrate. Mini everything! Of brand cereals. Just… low low brow. Chaffing dishes or hot food were beyond institutional. We have stayed at plenty of Choice Hotel properties and this one is like the forgotten left behind poor Comfort Inn that nobody cares about. Other hotels near by looked to be new but you can tell it’s more of a lipstick-on-a-pig than a true remodel. Let me be clear: the hotel staff was incredibly cordial and nice. They are doing what they can with what they have. This review is a reflection of the company more so than the management and staff.
Se hospedó 1 noche en febrero de 2023
Respuesta de Sam, el 15 abr. 2023
Apology for not everything to be NEW because since covid everything has been tough for any business and it will take little time to get things turn around. We will review all your input & suggestion with our team members and correct them as soon as possible. Thank you for staying at our Comfort Inn & Suites.

10/10 Excelente

Allen

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasant stay. Missing some breakfast items.
Very nice facility. Room was clean and updated but the furniture was beginning to show signs of wear. Not a big deal though. The heating/air wall unit was annoying. I needed the fan running to cover up the snores of my co worker but it would not run “Constant” if set to HEAT. Once the room got warm I flipped the heat off and the fan ran the rest of the night. Had a great sleep overall but if other guests are in the hall it is very noisy in the room. Shower was great. Breakfast was missing eggs and bacon/sausage. Otherwise would have been the perfect hotel breakfast bar. Would stay again, that’s all that matters.
Se hospedó 1 noche en diciembre de 2022
Respuesta de Sam, el 31 dic. 2022
Thank you for wonderful input. We do rotate our breakfast items so each day it is not same. Have a Safe Travel and Happy New Year.

10/10 Excelente

Makhammad

Se hospedó 3 noches en noviembre de 2022

10/10 Excelente

Paul

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Spacious room. Breakfast opens at 7 which is too late if you need to get an early start.
Se hospedó 1 noche en octubre de 2022
Respuesta de Sam, el 22 oct. 2022
Thank you for staying with us. Breakfast is at 6am during the week and on weekend 7am.

10/10 Excelente

chris

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We have stayed here before, and have always liked this property. The staff are very nice, the property is very clean, and the location works very well for us.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Sam, el 11 oct. 2022
Thank you

10/10 Excelente

chris

Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Sunil

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The lobby and room were very clean. Interacted with several staff who were pretty friendly. Breakfast was adequate -- good waffles!
Se hospedó 1 noche en septiembre de 2022
Respuesta de Sam P, el 3 oct. 2022
Thank you

10/10 Excelente

Tambra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2022
Respuesta de Sam P, el 3 oct. 2022
Thank you

10/10 Excelente

Kurt

Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Neal

Se hospedó 2 noches en septiembre de 2022

8/10 Bueno

jacinda

Viaje con mascota, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Place was nice
Se hospedó 1 noche en agosto de 2022
Respuesta de Sam, el 20 ago. 2022
Thank you for staying at our Comfort Inn & Suites.

4/10 Malo

Cliente verificado

Hotels.com Reservation Never Made It
When I got to the hotel they did not have my hotels.com reservation. So I had to book a room directly with the hotel after I had already paid for a room with hotels.com.
Se hospedó 1 noche en agosto de 2022

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfy stay
Not much around but good stay south of Louisville
Se hospedó 1 noche en junio de 2022
Respuesta de Sam, el 27 jun. 2022
Thank you for staying with us.

4/10 Malo

linda

Se hospedó 2 noches en junio de 2022

8/10 Bueno

jeff

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breakfast could have been a little better. Other than that the room was very clean , spotless in fact, although there was a smoky smell to the room.
Se hospedó 1 noche en junio de 2022
Respuesta de Sam, el 20 jun. 2022
thank you for for input we will review with our team and correct the issue as soon as possible for all our future guests.

6/10 Aceptable

Cliente verificado

Viaje familiar
Funny smell in the room
Se hospedó 1 noche en mayo de 2022
Respuesta de Sam, el 14 jun. 2022
We apologize for inconvenience. We do use P&G cleaning product and monthly pest control schedule during your stay. Again thank you for staying at our Comfort Inn.

6/10 Aceptable

Paul

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en mayo de 2022
Respuesta de Sam, el 14 may. 2022
Thank you for staying with us

10/10 Excelente

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2022
Respuesta de Sam, el 14 may. 2022
Awesome. Thank you for staying with us.

10/10 Excelente

Yunir

Le gustó: Limpieza y servicio y personal
Ok
Se hospedó 2 noches en abril de 2022
Respuesta de Sam-GM, el 15 abr. 2022
Dear Guest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. It is really delightful to see your feedback. We are delighted to know everything went great during your stay and that our location was perfect for your needs. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a wonderful stay. We hope to see you again soon!

2/10 Terrible

Kevin

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
When i had issue with Ants in room i was told no more rooms Check out or deal with it
Se hospedó 2 noches en marzo de 2022
Respuesta de Sam, el 1 abr. 2022
Apologize for issue in your rm during your stay. When you notified about ants after 2 days stay and checkout we did have our pest control company came in and spray the rm and cleaned everything for all our future guest. Thank you for understanding and helping us to serve better in future.