Mariano, Thank you so much for the review. We appreciate it. Hope to see you again in the area.

Robin,I am sincerely sorry upon reading your review. I am not sure what was in such bad condition that preventing you to enter the property. We are under renovation which is stated on the Expedia website, but it is done during normal business hours and everything is covered. I am sincerely sorry that you decided to not stay with us.

Lev,I am sincerely sorry that you did not enjoy your stay. I am glad that you gave an approval that we do not have any bed bugs as we don't. Our property is under renovation so I am sorry that you felt it was in disrepair. Because we are an outdoor property, it is really hard to hide things that we are doing to improve our property. I do like that you missed the outdoor property where the door is opening to the outside as that is rare to find. The bathroom to your room was recently renovated. I am so sorry that you any issues to it. We will check it out. As far as the any flooding ever happening to our property, it has not happened so far so I am not sure where the ceiling is caving in. We do all our bedding covered with mattress protectors so I am also not sure where you were seeing the mold or mildew as that is new and clean. Thank you for your review tho.

Mohammed,I am not sure how to respond to this as we have discussed this so many times before you checked in and while you were trying to check in. If you look on the expedia page, there is a section called Important Information. It clearly says that "Cash Deposit: USD 100 per accommodation. If you look below where it says YOU NEED TO KNOW, you need to have with a government issued photo identification and a credit card or cash deposit may be required for incidental charged. You did not want to give your government issued identification and cash deposit so I am not sure how you wanted me to let you check in. Our records also indicate that you called the hotel to ask about the cash deposit, but still refused to give the cash deposit and the government issued id so I am not sure how the front desk representative was suppose to let you check in if you do not provide what you need at check in. Sincerely,

Ravindra,Thank you so much for your review. We will definitely look into your complaints as we strive to give clean, comfy rooms at our guest. Please accept our apology.Sincerely,

Benjamin,Thank you for your review. We appreciate it.

Harold,Thank you so much for your review. I have looked into your matter and I am afraid that you must have gotten into contact with bed bugs while you were traveling. I have already gotten our local pest control company to look into the room that you stayed and there is no indication that we have any traces of them in the room that you stayed in. I am sincerely sorry for your experience.Sincerely,

Ramesh,Thank you so much your review. We greatly appreciate that you enjoyed your stay with us as much as we enjoy you staying with us.Sincerely,

Forest,I am sincerely sorry that you did not enjoy your stay with us. Please accept our apologies. Sincerely,

Chris,I am sincerely sorry that you were charged for a "No Show" Fee.

Gerald, I am sincerely sorry regarding to your stay. We definitely assigned you a nonsmoking room. I am not sure where the smell of smoke made the stay so uncomfortable. Please accept our apologies as we wanted you to have a comfy and homey stay. I am sorry that you did not like our furniture. We love it. Its antique and nice. I am so sorry about the raccoon as that is something that the property can not do anything about. There is property behind the hotel that is under development and they have been seen there. On rare occasions, they do come to our property and leave. We are sorry that the raccoons scared you.

Jennifer,I am sincerely sorry that we earned a 1 star review. Our property is under renovation so hopefully it will be so much nicer and homely the next time you arrive to our property. The lobby did smell like smoke as we had a crew of smokers that were at the property before you checked in. I have no way of controlling that as every one is welcomed. The bed sheets are definitely changed at all times as we have two housekeepers who one does the stripping of the beds and the other cleans the room.

Madonna,I am sincerely sorry, but we have not charged 250 for our rooms at all. I believe this review is written for the wrong property. Please check.

Dear Guest,Your review has been written to the wrong hotel. Our property itself is the only exterior property that is available on the exit. We are also nothing like a half-way house as you have mentioned. We don't even have the kind of people like that around for you to say that. Our property has done a lot of renovations and still doing more. We have received many positive feedback on it too. Honestly, I believe this is the reservation that was charged for a no-show. I am sincerely sorry that you were charged.

Carol,Thank You for the 3 stars. We appreciate it.

Rolf,A huge thank you for your sweet words for the hotel. We hope to see you soon.

Bill,Thank you so much for your kind words. We do not have any homeless people close to the property so I am so sorry if you encountered any of these issues as this is more pandemic now. We are renovating the property so hopefully we make it nice and comfy soon.

Jennifer,I am not sure why you would stay the number of nights you did if you were scared. Our property is located in the safest area in Shepherdsville, Ky.

Angelo,I am sincerely sorry that you did not enjoy your stay. We will definitely do better to improve.

Donald,Thank you so much for your review. We will definitely improve on what you suggested. The property is being renovated.

Stormey,Thank you so much for your wonderful review. We appreciate it.

Marcela, I am so sorry that you did not enjoy your stay. The only person that was at the front desk was a lady so I am not sure who "the couple" were. I wish you would have contacted the front desk for help as she would have been more than glad to help you. First of all, the hotel door do securely lock and there is a double lock and a latch at the door where you would have double safety lock which prevents anyone from opening the door. You can also use the chair to block the door, but the double lock and latch would have done the job. Hotel safety for guest is the upmost priority that we place. The room that you reserved was a nonsmoking room so I am not sure where the smell of smoke was coming from. I did go to check your room regarding to the issue you had with the toilet. I wish you would have called the front desk for help. We would have showed you that it works fine. I am honestly not sure what red gel that you were referring to as I did not find it or see it in the bathroom. As far as room availability goes in Louisville during KY Derby, there were plenty of hotels available, but we as every year keep the price as lowest as possible. The picture that we have online is definitely pictures of the hotel. The picture that you have shown is definitely the hotel room but the chairs are squeeze together in the pictures with the ironing board put in it. Overall, this is extremely disappointing that you did not enjoy your stay. We will do better. I am extremely sorry regarding to your stay.

Rosa, A huge sorry on behalf of our hotel staff. We definitely apologize for the inconvenience you experienced during your stay with us. I am glad that we were able to change your room. We are extremely sorry again.

David, Thank you so much for your review. Our hotel room are considered for some small and for some medium size. I am extremely sorry for the issue you had with the microwave cord in order for it to work. We will definitely fix that for the next guest. I am so sorry for the issue you dealt with. We are glad that you enjoyed your overall stay.