Dear Darryl,Thank you for sharing your feedback about your recent stay at The Namkhan. We appreciate your kind words about our property.Regarding your concerns, we understand your perspective on the shuttle service timings. To address this, we have recently added more schedules for the convenience of all our guests.Regarding the extra fees for activities such as yoga, we aim to offer a variety of experiences and services to cater to different guest preferences. Your feedback is valuable to us, and we will review our pricing structure to ensure it aligns with our guests' expectations.Thank you once again for your feedback, and we hope to welcome you back for a more enjoyable stay in the future.Best regards,The Namkhan Resort

Dear Chanida,Thank you for choosing The Namkhan for your personal retreat and for sharing your detailed feedback with us. We are delighted to hear that you found our staff helpful and accommodating, our facilities clean and well-maintained, and enjoyed our breakfast offerings.We appreciate your feedback regarding the photos and room layout. We will review our marketing materials to ensure they accurately represent our accommodations. We apologize for any confusion this may have caused.Regarding your room experience, we regret to hear about the issues you encountered with the natural sunlight and privacy in the explorer tent. Regarding the bathroom privacy, we recently did the improvements. We will take your comments into consideration for future improvements. We are pleased to hear that you enjoyed the massage therapy with Mrs. Daeng. Your kind words will be shared with her and the team.Thank you for staying with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,The Namkhan Resort

Dear Jonna,Thank you for your fantastic 10 out of 10 review! We're thrilled to hear that you had such a wonderful experience at The Namkhan. It was our pleasure to have you with us, and we look forward to welcoming you back for another exceptional stay. If there's anything specific you enjoyed or any suggestions you have, feel free to share. Your feedback is invaluable.Warm regards,The Namkhan Team

Dear Lars, Thank you so much for taking the time to share your wonderful experience in one of our Namkhan tent on Expedia.com. We are pleased to read you and to know that you and your partner loved our property, its activities, its facilities, its staff and its food options. We look forward to welcome you again for a next stay in Luang Prabang ! Sincerely yours, Ms Saita Ecolodge Manager

Dear Saita, Thank you very much for taking the time to leave us a review on Expedia. We are pleased to read you, it is a delight to see that we met your expectations and that you recommend our place to other travelers. We wish you pleasant travels !Kind regards,

Dear Elvin, Thank you very much for your kind review. We were pleased to welcome you ! Kind regards, Ms Saita Ecolodge Manager

Dear Lauren, Thank you very much for taking the time to leave us such a great review online. It is a pleasure to read your feedbacks and know that we did met your expectations during your stay with us. We would be pleased to welcome you again at NamKhan Ecolodge ! All the team join me to thank you. Sincerely yours, Ms Saita Ecolodge Manager

Dear Katharine, We would like to thank you very much for taking the time to share your experience at NamKhan Ecolodge. Thank you for rating us 10 out of 10! As you have informed us, we have at heart the satisfaction of our customers, we wish that their stay with us is memorable and up to your expectations. It is true that we do not have air conditioning in our rooms except for NamKhan Suite and Art Villa. The other rooms are only equipped with a fan. As we have discussed we have made arrangements with our sales partners to specify this in the details of the rooms. We have also taken note of your remarks concerning a package rate including our activities, it's a good idea. As well as our breakfast buffet. Thank you for your constructive remarks which help us to improve our quality of service. We hope to have the pleasure to welcome you again on our next trip to Luang Prabang when everything will be back to normal. Yours sincerely, Mrs Saita Kiatikhema Ecolodge Manager

Thank you so much.

Dear Paige, Thank you for rating us and for your kind note. We are pleased to see that you enjoy your stay at NamKhan Ecolodge ! Kind regards, Ms Saita Ecolodge manager

親切なメッセージをありがとう。私たちはあなたの予約を維持しますので、いつ予約を済ませたいかをいつでも私に知らせてください。私たちはあなたを歓迎します。 Dear Sachiko, Thank you very much for your kind review. We are sorry that you could'nt make it this time. We keep your booking so now you have like a voucher that you can use at any other time. We will be please to welcome you, just let us know the next time you are able to travel to Luang Prabang. Kind regards, Ms Saita

Dear Rizza, We would like to thank you very much for taking the time to leave us a review on Expedia. We are pleased to read you and note that our services and staff make your stay memorable at NamKhan Ecolodge. We hope to have the pleasure of welcoming you again ! Kind regards, Ms Saita

Thank you very much for your rating 5/5.

ありがとうございました

Dear Chaiwat, Thank you for letting us a review on Expedia.com. It is great that you share your experience online with other travelers. We really appréciate it. We will be pleased to have you coming back at NamKhan Ecolodge. In the meantime, we wish you all the best, Kind regards, Ms Saita

Dear LaQuanda, Thank so much for this such a kind review about NamKhan Ecolodge. We are pleased and very happy to read you and note that you had an amazing stay with us. You are completly right that we do care for our guest, we would like them to experience the best of Lao lifestyle. Our Ecolodge is a brand new eco-resort and this is really rewarding to get a feedback like yours. You can be sure that your kind words will be passed on to our team. We hope to have the pleasure of welcoming you again ! Sincerely yours, Ms Saita Ecolodge Manager

Dear Lars, Thank you very much for your kind words about our property. We are very pleased to know that you enjoyed your stay with us at NamKhan Ecolodge. It is truly rewarding to know that our services have lived up to your expectations and that our staff was able to provide you with a memorable experience. We look forward to welcoming you back, Wishing you all the best for your future travels and hoping to see you soon! Sincerely yours, Ms Saita

Dear Guest, I'm so sorry to hear that your experience at NamKhan Ecolodge did not met your expectations in terms of accommodation. As the Ecolodge Manager, I would like to apologize for the poor room service you encountered. We have taken note of your feedback regarding the bungalow where you stayed, and we will, as we told you, make the necessary improvements to make this room worthy of its name. For the last 3 months that we are newly open, we have made customer satisfaction our main priority. In the meantime, thank you for reviewing us. If you ever return, I'd be happy to offer you a free stay in one of our Explorer Tent. Sincerely, Ms Saita Kiatikhema Ecolodge Manager

Dear Guest, We are pleased to read your feedback on Expedia.com. Thank you for taking the time to review us. It is pleasure to read that you had a memorable stay with us at NamKhan Ecolodge ! We hope to welcome you again for a next stay in Luang Prabang. Kind regards, Ms Saita KIATIKHEMA Ecolodge Manager

Dear Jade, I would like to thank you very much for taking the time to share your experience on Expedia.com. We were pleased to have you staying with us and we hope to have the pleasure to welcome you again ! Sincerely yours, Ms Saita

Dear Emilie, We are pleased to read you and see that you enjoyed your stay with us at NamKhan Ecolodge. We were pleased to have you staying with us as we are just opened and you were such a pleasant guest. All the team join me in order to thank you for taking the time to leave us a review on Expedia.com. We hope to have the pleasure of welcoming you again at NamKhan Ecolodge. Kind regards, Saita Ecolodge Manager

Dear Jill, Thank you so much for your kind review and sharing your experience on Expedia.com. We are pleased to read you and note that you spend an amazing stay with us at NamKhan Ecolodge! We would like to thank you personnally for this kind words. All the team join me in order to thank you and we hope to have the pleasure of serving you again at NamKhan Ecolodge. I wish you all the best for your travels. Sincerely yours, Ms Saita KIATIKHEMA Ecolodge Manager