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Opiniones de Ashmore Inn and Suites

2.5 out of 5
Ashmore Inn and Suites
4019 S Loop 289, Lubbock, TX

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 551 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 286 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 111 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 28 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 27 de 1003 opiniones" "

8.8/10

Limpieza

9.2/10

Servicio y personal

8.2/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

milantia j de

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Primero que todo llegamos y el cuarto estaba en muy malas condiciones al día siguiente llame para que fueran a limpiar y me Contestaron en recepción que hasta el lunes no tendrían servicio de limpieza así que me tuve que aguantar 3 noches durmiendo en esas condiciones NO RECOMIENDO ESTE HOYEL A NADIE
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Gustavo Fermín Casas

Viaje con mascota, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
En general es muy buenas opción para hospedarse en Lubbock.
Respuesta de Ashmore Staff, el 8 abr. 2024
Gracias! Thank you for staying with us, we appreciate your feedback!

10/10 Excelente

Juan

Se hospedó 1 noche en enero de 2024
Respuesta de Ashmore Staff, el 10 ene. 2024
Thank you for staying with us... We appreciate your feedback.

8/10 Bueno

Elizabeth

Se hospedó 1 noche en diciembre de 2023
Respuesta de Ashmore Staff, el 14 ene. 2024
Thank you for staying with us.... We hope your stay was pleasant.

8/10 Bueno

Maria

Se hospedó 1 noche en agosto de 2023
Respuesta de Ashmore Staff, el 10 sept. 2023
Thank you for staying with us... We appreciate your feedback.

2/10 Terrible

Ricardo

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lo que no me gusto fue que no me regresaron mi renbolso yo cancele la suit y nunca me isieron mi renbolso
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Nancy k

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Cliente verificado

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2019
Respuesta de Ashmore Staff, el 11 nov. 2019
Thank you for staying with us.... We appreciate your feedback.

6/10 Aceptable

Justin

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
Property was dated, but staff were nice, bed was comfortable, and the stay served it purpose.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Elisa

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
I had booked for 4 rooms and 1 of the 4 was a late check in. Staff had a family member try 3 occupied rooms at 3am because staff had put the wrong person in the reserved room. Since it was grad weekend all hotels in the area were sold out so our family had to sleep in their car with 2 kids due to the hotels mistake. The next morning, the hotel found the “missing room” but wanted to change my family for the night they sleep in their car. On top of all of that the other 3 rooms we had they changed our Expedia rate because I modified my reservation through the hotel. They wanted to charge us DOUBLE what Expedia quoted us. Hotel was blaming Expedia saying that Expedia changed the rate in the hotel system. When I called Expedia they said that they have no control over prices in hotels systems and that the hotel was lying!! Finally at check out I got to talk to someone at the hotel that could actually help and after showing proof of the reservations price change. They honored Expedias rate. What was supposed to be a joyful weekend turned into a literally nightmare for our family. If at all possible just spend the extra money on a better property. This place was not worth saving money. It’s a very dated hotel, and not ADA compliant since they don’t have an elevator on site for the 2nd room.
Se hospedó 3 noches en mayo de 2024

8/10 Bueno

Colleen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
It was perfectly fine place to stay. Not upscale and we certainly didn’t expect much more based on the rate we paid. The room was quiet and the place was in a good location. Staff was super nice. The shower was nice and hot. The place is showing age. The bed and pillows were uncomfortable for one of us - the other slept fine. 😀 the room was warm as the AC just couldn’t ever get the room cool enough. I would recommend if you aren’t picky where you lay your head and if price and location is a factor.
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

ASIATA O

Viaje familiar con niños
Le gustó: Limpieza
Closer to the venue
Se hospedó 2 noches en mayo de 2024
Respuesta de Ashmore Staff, el 14 may. 2024
Thank you for staying with us, we appreciate your feedback!

8/10 Bueno

Freddy

Le gustó: Servicio y personal
Very friendly staff.
Se hospedó 1 noche en mayo de 2024
Respuesta de Ashmore Staff, el 6 may. 2024
Thank you for staying with us... We appreciate your feedback.

6/10 Aceptable

natalie, Miami

Viaje en pareja
Le gustó: Limpieza
Great place
Se hospedó 1 noche en mayo de 2024
Respuesta de Ashmore Staff, el 6 may. 2024
Thank you for staying with us... We appreciate your feedback.

8/10 Bueno

Pia

Okay
Se hospedó 1 noche en abril de 2024
Respuesta de Ashmore Staff, el 6 may. 2024
Thank you for staying with us... We appreciate your feedback.

10/10 Excelente

Bob

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff were friendly and welcoming. Breakfast rivaled any breakfast in a restaurant
Se hospedó 1 noche en abril de 2024
Respuesta de Ashmore Staff, el 6 may. 2024
Thank you for staying with us... We appreciate your feedback.

10/10 Excelente

Laurie

Viaje en pareja
Le gustó: Condiciones de la propiedad
Clean rooms and breakfast was good.
Se hospedó 1 noche en abril de 2024
Respuesta de Ashmore Staff, el 6 may. 2024
Thank you for staying with us... We appreciate your feedback.

8/10 Bueno

Rebecca

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was quiet and comfortable
Se hospedó 2 noches en abril de 2024
Respuesta de Ashmore Staff, el 6 may. 2024
Thank you for staying with us... We appreciate your feedback.

6/10 Aceptable

Lesa

Le gustó: Servicio y personal
Tub and shower was full of mold. There are things to get rid of that!
Se hospedó 1 noche en abril de 2024
Respuesta de Ashmore Inn, el 21 abr. 2024
Thank you for feedback... We will address the issues stated and correct that. Thank you again.

10/10 Excelente

Heidi, Prayer Town

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Ashmore Staff, el 6 may. 2024
Thank you for staying with us... We appreciate your feedback.

2/10 Terrible

April

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
There is way to much to write here! Email me directly for details! Get here go to check in she gets my card ready it says 128 on the card. I said okay good bottom floor great. She said no second floor and we didn't have elevators. You need to drive around the building and park by the door there is like a couple of stairs to go up...I said look I can't do stairs cases....she said no it's really simple just a couple of stairs...we looked EVERYWHERE for the of stairs. All we could find was two flights of stairs. 128 is not on this floor it's got to be the 1st floor. I asked for accessibility we got to 1st floor find 128 try the key like 10 times NO go...someone comes to the door...what the heck... go back to desk and say hey someone is in this room. Noo 245 is yours okay well here is what you wrote. She said we'll this is the longest I've been here guess I didn't realize I wrote the wrong room. I said how embarrassing it was for us. Also I still did not see the couple of stairs you mention. I saw 2 flights of stairs. Yeah that's it, okay well first off I asked for a handicap room and now your making me walk 2 flights of stairs after I just had surgery this is not good.... she didn't seem to care at all. We get up to the room walking these flights of stairs there is a bunch of star confetti all over the stairs and up toward the hallway So we get in. I'm like hmmm okay not like the photos for sure. There are pins in the wall with decorations hanging still, someone's change
Se hospedó 2 noches en abril de 2024
Respuesta de Ashmore staff, el 6 may. 2024
Hello April,We do apologize for the inconveniences during your stay. Managment did their best to rectify any issues that occurred. Thank you for your feedback.

10/10 Excelente

Christopher

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed my stay here. Felt safe and comfortable, there were places to eat nearby, and the staff was very prompt and courteous.
Se hospedó 1 noche en abril de 2024
Respuesta de Ashmore Staff, el 6 may. 2024
Thank you for staying with us... We appreciate your feedback. We hope you come back again!

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were friendly and check-in was quick. The room was clean and I'm good order. The parking feels a little cramped to me in my truck.l, but all in all I've found it a nice place to stay
Se hospedó 1 noche en abril de 2024
Respuesta de Ashmore Staff, el 6 may. 2024
Thank you for staying with us... We appreciate your feedback.

8/10 Bueno

Phil

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was good, room was big and comfortable perfect for a family. Was close to Walmart and lots of restaurants. Pool was big and outside but was not heated so it was FREEZING! Hot tub was nice and inside in its own room. Breakfast was ok just a basic hotel style waffle, eggs, sausage, cereal etc.
Se hospedó 1 noche en abril de 2024
Respuesta de Ashmore Staff, el 6 may. 2024
Thank you for staying with us... We appreciate your feedback. In regards to the pool, it is set to a regulated temperature, so we do apologize for that.

10/10 Excelente

Terry

Viaje familiar
Le gustó: Condiciones de la propiedad
Nice
Se hospedó 1 noche en abril de 2024
Respuesta de Ashmore Staff, el 21 abr. 2024
Thank you for staying with us... We appreciate your feedback....

10/10 Excelente

Jose I.

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent customer service.
Se hospedó 2 noches en abril de 2024
Respuesta de Ashmore Staff, el 21 abr. 2024
Thank you for staying with us... We appreciate your feedback....

10/10 Excelente

Mark

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff. Good price. Quiet. comfortable beds
Se hospedó 1 noche en abril de 2024
Respuesta de Ashmore Staff, el 8 abr. 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Excelente

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff, good breakfast , convenient location
Se hospedó 1 noche en abril de 2024
Respuesta de Ashmore Staff, el 8 abr. 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Excelente

Mollie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
When I checked in they told me room was in second floor, my mother in law has a walker and they told me no elevator the young man was kind enough for to get us a room on the first floor with no complaints and all smiles, it was refreshing to have someone so nice and willing to go the extra mile
Se hospedó 1 noche en abril de 2024
Respuesta de Ashmore Staff, el 8 abr. 2024
Thank you for staying with us, we appreciate your feedback!

8/10 Bueno

Bernice

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a nice stay overall.
Se hospedó 2 noches en marzo de 2024
Respuesta de Ashmore Staff, el 8 abr. 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Excelente

Rob R

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good stuff
Se hospedó 3 noches en marzo de 2024
Respuesta de Ashmore Staff, el 30 mar. 2024
Thank you for staying... We appreciate your feedback!

6/10 Aceptable

Norman

Se hospedó 3 noches en marzo de 2024
Respuesta de Ashmore Inn, el 21 abr. 2024
Thank you for staying with us... We appreciate your feedback....

10/10 Excelente

Mary Helen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It's not your lux hotel, but it was very clean, reasonably priced and professional staff, even when you check in at midnight!
Se hospedó 1 noche en marzo de 2024
Respuesta de Ashmore Staff, el 20 mar. 2024
thank you for staying with us... We appreciate your feedback....

8/10 Bueno

George

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy to get to. Staff was very friendly. Rooms could use some updating but was comfortable and clean. Convenient to many dining options.
Se hospedó 1 noche en marzo de 2024
Respuesta de Ashmore Staff, el 20 mar. 2024
thank you for staying with us... We appreciate your feedback....

10/10 Excelente

Charles

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Ashmore Staff, el 20 mar. 2024
thank you for staying with us... We appreciate your feedback....

8/10 Bueno

Craig

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to stay for those on a budget. Not fancy and it is an older property, but it was clean, comfortable rooms and has a great staff. We'll be back.
Se hospedó 2 noches en marzo de 2024
Respuesta de Ashmore Staff, el 20 mar. 2024
thank you for staying with us... We appreciate your feedback....

10/10 Excelente

Rob R

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful visit. Felt nothing but peace and quiet and calm. Highly recommend the Ashford and will recommend to all of my family and friends 👍
Se hospedó 2 noches en marzo de 2024
Respuesta de Ashmore Staff, el 20 mar. 2024
thank you for staying with us... We appreciate your feedback....

6/10 Aceptable

Sandra

Le gustó: Servicios
My check-in was pleasant and the staff were friendly and helpful. The property was clean, as was my room. There were several options for breakfast. The purpose of my stay was to get a good night’s sleep. That did not happen. My bed was uncomfortable. Even my pillows were not comfortable. For those who like a really firm mattress and big firm pillows, this would not be an issue. For me it was.
Se hospedó 1 noche en marzo de 2024
Respuesta de Ashmore Staff, el 20 mar. 2024
Thank you for staying with us... We are sad to hear you did not sleep well, and will address the issue with the room you were in.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Ashmore Staff, el 20 mar. 2024
thank you for staying with us... We appreciate your feedback....

10/10 Excelente

Charlotte

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and well kept property. Stayed in a suite that provided everything we needed.
Se hospedó 1 noche en marzo de 2024
Respuesta de Ashmore staff, el 20 mar. 2024
thank you for staying with us... We appreciate your feedback....

8/10 Bueno

Randall

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Ashmore Staff, el 20 mar. 2024
thank you for staying with us... We appreciate your feedback....

10/10 Excelente

Holly

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The property is dated but very clean. The staff is excellent and there is a Walmart and restaurants in walking distance.
Se hospedó 3 noches en marzo de 2024
Respuesta de Ashmore staff, el 20 mar. 2024
thank you for staying with us... We appreciate your feedback....

8/10 Bueno

Katie

Viaje en pareja
Le gustó: Servicio y personal
A nice hotel if you need a place to stay for the night. The rooms are in need of an update. If you're looking for a hotel to stay for a weekend, I'd book somewhere else with better amenities.
Se hospedó 2 noches en marzo de 2024
Respuesta de Ashmore Staff, el 20 mar. 2024
Thank you for staying with us... We appreciate your feedback and will address your issues stated.

8/10 Bueno

Patricia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I felt safe inside my room and common areas. However, the parking lot is very scary, especially for women travel by themselves. It is not well lit on the side or the back and there's always strange guys sitting in their trucks smoking. I was grateful that the front desk guy allowed me to park right in front of the entrance one night when I was by myself.
Se hospedó 3 noches en febrero de 2024
Respuesta de Ashmore Staff, el 2 mar. 2024
Thank you for staying with us... We appreciate your feedback!

10/10 Excelente

darlene

Se hospedó 1 noche en febrero de 2024
Respuesta de Ashmore Staff, el 20 mar. 2024
thank you for staying with us... We appreciate your feedback....

10/10 Excelente

Kennon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Ashmore Staff, el 2 mar. 2024
Thank you for staying with us... We appreciate your feedback!

6/10 Aceptable

Donna

Viaje familiar
Le gustó: Limpieza
This was an average hotel. It is 2 story but has NO elevator. If you can’t walk up and down easily - or with your luggage - you are in trouble. I did not see this mentioned anywhere in the description of the property. Breakfast ran out about 8:30 on weekends and was not replenished.
Se hospedó 3 noches en febrero de 2024
Respuesta de Ashmore Staff, el 2 mar. 2024
Thank you for staying with us... We appreciate your feedback!

2/10 Terrible

eric

Se hospedó 1 noche en febrero de 2024
Respuesta de Ashmore Staff, el 2 mar. 2024
Thank you for staying with us... We appreciate your feedback!

10/10 Excelente

debra

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved this hotel. One of my All time favorites.
Se hospedó 1 noche en febrero de 2024
Respuesta de Ashmore Staff, el 2 mar. 2024
Thank you for staying with us... We appreciate your feedback!

8/10 Bueno

Rita

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
It was nice and the room was quiet. They had no housekeeping unless it was scheduled
Se hospedó 2 noches en febrero de 2024
Respuesta de Ashmore Staff, el 15 feb. 2024
Thank you for staying with us... We appreciate your feedback!