We booked the hotel through cheaptickets.com. Very disappointing! As we pulled into the property from the lubbock airport, there was people hanging out in the parking lot seemingly doing illegal stuff, there was no one to talk to at the front desk thus having to call through cell phone to let them know we wanted to check-in. As we entered the room...1st floor...was unbelievable, we turned the lights on and there was a bunch of roaches of all sizes running around. I called the front deskperson to come look at the condition of the room and asked him for a refund. In all fairness, he asked if he could move us to another room...but jeez, infestation doesn’t choose a room. Again i asked for a refund, the gentleman says we had to call cheaptickets.com, so we did....the agent contacted the hotel and denied the refund, after a few more phone calls, the hotel finally agreed to do a partial refund, charged us one night . One night that we DID NOT use ...because the place was infested with Roaches! Hope this review serves its purpose...clean your rooms and get it fumigated Howard Johnson!