Lobby lounge

Opiniones de Howard Johnson by Wyndham Lubbock TX

2 out of 5
Howard Johnson by Wyndham Lubbock TX
5108 Interstate 27, Lubbock, TX

Opiniones

6.0
Puntuación de 10, es decir, Excelente. Basada en 176 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 245 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 204 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 154 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 223 de 1002 opiniones" "

6.0/10

Limpieza

7.0/10

Servicio y personal

5.8/10

Servicios

5.8/10

Condiciones de la propiedad

5.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Josael

Viaje en grupo
Le gustó: Limpieza y servicios
Es tranquila y muy cómoda
Se hospedó 7 noches en enero de 2024
Respuesta de Hotel Manager, el 12 feb. 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be quiet and very comfortable during your stay. Providing a peaceful and comfortable environment is our priority, and we're glad we could meet your expectations. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excelente

Cynthia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2021

2/10 Terrible

Cliente verificado

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy mal, no estaba limpio la habitación, la cama muy mala
Se hospedó 1 noche en abril de 2021

4/10 Malo

Jose luis

Viaje de negocios
Se hospedó 1 noche en junio de 2020

4/10 Malo

Carolina

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2020

6/10 Aceptable

Cliente verificado

Viaje familiar
Me cancelaron la reservacion sin avisarme😡. La chica de recepcion del turno nocturno EXCELENTE su atencion y recupero mi reserva.
Se hospedó 1 noche en diciembre de 2019

2/10 Terrible

GILBERTO

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
NO RECOMENDABLE
Pagamos un alto precio por una calidad bastante mala. Muy caro y de poca calidad.. Cucarachos dentro de nuestro cuarto. Instalaciones descuidadas y viejas..
Se hospedó 2 noches en diciembre de 2019

8/10 Bueno

Cliente verificado

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The price is decent and the room was clean. Staff was very friendly.
Se hospedó 1 noche en octubre de 2019

8/10 Bueno

Juan Roberto

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Satisfacción
Me sentí muy cómodo
Se hospedó 2 noches en octubre de 2019

8/10 Bueno

Paty, El paso

Le gustó: Servicio y personal y condiciones de la propiedad
El desayuno esta muy escaso no vale la pena, pero la habitacion espaciosa y las camas comodas
Se hospedó 1 noche en octubre de 2018
Respuesta de front desk, el 3 dic. 2018
Lamentamos mucho conocer todos los problemas que tuvo durante su estadía con nosotros aquí en el centro. Veremos si cada problema se soluciona para recuperar su negocio.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2018

6/10 Aceptable

Roberto, El Paso, Texas

Le gustó: Limpieza y comodidad de las habitaciones
Hotel Regular
Un hotel que ofrece almuerzo continental, buenos precios, habitaciones limpias y no hemos tenido problemas!
Se hospedó 1 noche en septiembre de 2017

6/10 Aceptable

Abel

No le gustó: Servicio y personal
Se hospedó 1 noche en julio de 2017

6/10 Aceptable

Manuel, chihuahua

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
regular
bien fueron amables, el mantenimiento del hotel descuidado

2/10 Terrible

Jesus, Monterrey

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
DIRTY AND VERY BAD HOTEL DON´T STAY HERE
Very dirty room, bed liners not changed in the first room they gave me, in the second one, the floor area were not swept in days (dead cockroaches seem to be left for days as they were dry, and cereal) in stairs you could find more cockroaches, and uSed bubble gum), in the refrigerator you could find hair, and the bath area had a lot of fungus... very bad hotel. Not recommended, they do not clean areas for days.

10/10 Excelente

Louis

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager , el 30 abr. 2024
Dear Guest,Thank you for your feedback! We're thrilled to hear that you had a great stay with us. We strive to provide excellent service and accommodations. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Damasio

Viaje familiar
No le gustó: Limpieza y servicio y personal
I hated the whole experience, I saw a small rat the sheets were dirty! The staff was not friendly at all.
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager , el 30 abr. 2024
Dear Guest,We sincerely apologize for the unacceptable experience you had during your stay. Your feedback is very concerning and not reflective of our standards. We will address these issues immediately with our team to ensure improvements are made. We hope to have the opportunity to regain your trust.Sincerely, Hotel Manager

8/10 Bueno

Brian, Aurora

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 26 abr. 2024
Dear Guest,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We hope to welcome you again soon.Sincerely, Hotel Manager

2/10 Terrible

Jesus

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff was nice. The room was dingy. Thin sheets, towels and pillows. The room had an unfortunate odor. The safety latch on the door did not function. The pool was out of service.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 13 abr. 2024
Dear Jesus,Thank you for taking the time to share your feedback. We apologize for the issues you encountered during your stay. Your comments about the room condition, amenities, and odour are concerning, and we will address them with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excelente

Mary

Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 15 abr. 2024
Dear Guest,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If you ever find yourself in the area again, we'd be delighted to have the opportunity to host you once more.Sincerely,Hotel Manager

10/10 Excelente

Manuel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I liked the quite
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 23 mar. 2024
Dear Manuel,We're glad to hear that you enjoyed the peaceful atmosphere during your stay. Providing a quiet environment for our guests to relax and unwind is important to us. Thank you for sharing your feedback, and we look forward to welcoming you back for another peaceful stay in the future.Sincerely, Hotel Manager

10/10 Excelente

Sammy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I felt welcomed
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 11 mar. 2024
Dear Guest,We're thrilled to hear that you felt welcome during your stay with us. Providing a warm and inviting atmosphere for our guests is a top priority, and we're delighted that you experienced just that. Thank you for sharing your positive feedback, and we look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Excelente

Mary

Le gustó: Servicios
Well lit up Hotel, friendly staff, walking distance to restaurants.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 5 mar. 2024
Dear Mary,Thank you for your positive feedback! We're pleased to hear that you appreciated the well-lit atmosphere, encountered friendly staff, and enjoyed the convenient walking distance to restaurants. We hope to provide you with another great experience on your next visit!Sincerely, Hotel Manager

8/10 Bueno

Mariano

Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 23 mar. 2024
Dear Mariano,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If you ever find yourself in the area again, we'd be delighted to have the opportunity to host you once more.Sincerely, Hotel Manager

10/10 Excelente

Sammy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Felt welcomed
Se hospedó 4 noches en febrero de 2024
Respuesta de Hotel Manager, el 26 feb. 2024
Dear Sammy,Thank you for sharing your positive experience with us! We're thrilled to hear that you felt welcomed during your stay. Creating a warm and inviting atmosphere for our guests is a top priority, and we're delighted that our efforts were successful. We hope to welcome you back for another enjoyable stay soon.Sincerely, Hotel Manager

6/10 Aceptable

Kaylie

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Manager, el 24 feb. 2024
Dear Kaylie,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

8/10 Bueno

Erika

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 28 ene. 2024
Dear Guest,Thank you for your feedback and for giving us a 4-star rating. We appreciate your input. If there are specific areas where we can improve and earn a higher rating in the future, please feel free to share your insights. We value your patronage and look forward to hosting you again for an even better stay next time.Sincerely, Hotel Manager

10/10 Excelente

Sammy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very welcoming
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 21 ene. 2024
Dear Guest,We sincerely appreciate your positive feedback on your recent stay with us. It's wonderful to hear that you found our hotel to be very welcoming. We strive to create a warm and inviting atmosphere for all our guests. If there are any specific aspects or suggestions you could provide to make your experience even better, we would be grateful for your insights.Sincerely, Hotel Manager

10/10 Excelente

Jay

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The peace
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 20 ene. 2024
Dear Jay,Thank you for your valuable feedback. We are delighted to know that your stay with us was enjoyable, relaxing, and peaceful. Our team takes immense pride in providing exceptional guest service and it's gratifying to know that we have met and surpassed your expectations. We look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Excelente

Sammy

Le gustó: Limpieza, servicios, condiciones de la propiedad
I felt appreciated
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 20 ene. 2024
Dear Sammy,Thank you for choosing us. We're delighted to hear that you felt appreciated during your stay. Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything specific that stood out as particularly positive, please let us know so we can continue to enhance your experience in the future. We look forward to welcoming you again soon.Sincerely, Hotel Manager

6/10 Aceptable

Brice

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 21 ene. 2024
Dear Guest,We appreciate your feedback and are glad to have hosted you. It seems there might have been areas where we could improve, as you rated us 6 out of 10 on Hotels.com. We would like to better understand your experience. If you could provide specific details about what aspects you found lacking, it would be valuable for us to address and enhance our services.Sincerely, Hotel Manager

10/10 Excelente

Sammy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Felt like family, no complaints
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 19 ene. 2024
Dear Sammy,Thank you for visiting our property. We're thrilled to hear that you felt like family during your stay, and we appreciate your positive feedback. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future.Sincerely, Hotel Manager

4/10 Malo

Walter

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It's not bad but I would think twice
The property is more concerned with getting you to sign a $50 charge than it is in keeping up the rooms. It's one thing to ask for a $50 deposit it's another one to charge your card for you to sign it and then refund it the next day. The room doesn't even have a chair. And the breakfast buffet is pretty basic. I requested a ground floor room due to handicap and of course that meant that they gave me a third floor room it's highly doubtful that I will ever stay here again I'm becoming really leery of hotels that want your credit card for quote incidentals unquote. Let's face it, this is becoming the big scam
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 18 ene. 2024
Dear Walter,We apologize for the inconvenience you experienced during your stay. Your concerns regarding the 50 charge process, room amenities, breakfast offerings, and room allocation have been noted. We understand your frustration and will address these issues to improve our services. We hope to welcome you again soon.Sincerely, Hotel Manager

2/10 Terrible

Michell

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Would not recommend to anyone
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Manager, el 15 ene. 2024
Dear Michell,It is disappointing to see that your stay was not satisfactory at our hotel. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

6/10 Aceptable

Alexis

Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 13 ene. 2024
Dear Alexis,Thanks so much for your very kind feedback. We sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

8/10 Bueno

Jay

Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 30 dic. 2023
Dear Jay,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager

10/10 Excelente

Marjorie

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
My go to when passing through
Hotel is older, but rooms are clean and front desk is extremely helpful, friendly and available, if any issues should arise Breakfast is decent, but by no means gourmet. Have stayed here on numerous occasions when passing through on the way to San Antonio, and have never had issues. Location is very convenient, right off of the highway.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager., el 25 dic. 2023
Dear Marjorie,Thank you for taking the time to share your positive experiences with us. We're delighted to hear that despite the age of the hotel, you found the rooms clean and the front desk staff helpful, friendly, and available. It's great to know that you've consistently had positive stays on numerous occasions. We appreciate your loyalty and are pleased that the convenient location and decent breakfast have contributed to your overall satisfaction. We look forward to welcoming you back to your future.Sincerely, Hotel Manager

4/10 Malo

Alex

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 18 dic. 2023
Dear Alex,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

8/10 Bueno

Andrew

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hotel manager , el 11 dic. 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

8/10 Bueno

Franklin Clark

Viaje en pareja
Le gustó: Servicio y personal
We like the location but the hotel is very old. The drain at the sink was not able to stay open. The bedding was old and not attractive. It was clean but that was all I can say.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 30 nov. 2023
Dear Franklin Clark,Thank you for your feedback. We appreciate your positive note about the location. However, we regret to hear about the issues you encountered. Our team is committed to improvements, and we'll address the concerns with the sink, bedding, and overall aesthetics to enhance your experience. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excelente

Susie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All was great, clean, and quiet.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hotel Manager, el 29 nov. 2023
Dear Susie,Thank you for your feedback. We're thrilled to hear that your experience was great and that you found the hotel clean and quiet. We hope to welcome you back for another excellent stay in the future.Sincerely, Hotel Manager

4/10 Malo

Brittany

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
Check-in interrogation and Is that a roach?
I booked a room with a queen size bed. I also requested to have a first floor room as I'm on oxygen and have limited mobility. When we checked in, I was told that there are no queen size beds on the first floor and would have to have a room on the 3rd floor. Ok, so I had to take breaks from walking to the room. The clerk repeatedly reminded me that I booked a queen size bed, like 4 to 5 times. Maybe she thought I should have known there werent any queen beds on the first floor? I can only guess why she felt the need to remind me so many times, but it felt like it was because I was with my wife. She did seem annoyed with the whole process. After signing multiple papers and paying for the room, i was told that there was a suite on the first floor for $15 more. She just assumed i wouldnt want it and didn't give me the option. The room was comfortable. However, I noticed what looked like a roach on the ceiling. We knocked it off but couldnt find it after that to confirm what it was. To be fair, we didnt see any more after that. The hvac unit was dirty looking and had broken fins on it. It did function. There was also a red stain on the curtain. The shower was hot and the bed was confortable. We didn't partake in the complimentary breakfast. The woman was friendlier when checking out, than checking in. I guess because we had already paid. There are better and nicer hotels in Lubbock. I think we'll pass on this one next time.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 19 nov. 2023
Dear Guest,Thank you for sharing your detailed feedback with us. We sincerely apologize for the challenges you faced during your stay. We regret any inconvenience caused during the check-in process and the issues with the room, including the cleanliness concerns. Your comments are taken seriously, and we are actively addressing these matters to ensure a better experience for our guests in the future. We apologize for falling short of your expectations, and we understand your decision to explore other options in Lubbock. Thank you for your understanding.Sincerely, Hotel Manager

10/10 Excelente

Roman

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything was okay and I had a nice stay.
Se hospedó 7 noches en noviembre de 2023
Respuesta de Hotel Manager, el 19 nov. 2023
Dear Guest,Thank you for sharing your positive experience with us. We're pleased to hear that everything was okay and that you had a nice stay. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excelente

Margarita

Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 6 dic. 2023
Dear Margarita,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

8/10 Bueno

Roman

Viaje de negocios
Le gustó: Servicio y personal
Se hospedó 6 noches en noviembre de 2023
Respuesta de Hotel Manager, el 9 nov. 2023
Dear Roman,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely, Hotel Manager

4/10 Malo

Emma

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was so dirty, stains on the curtains, roaches crawling around the sink at night and a gross shower. My door didn’t lock properly and I felt very unsafe
Se hospedó 3 noches en octubre de 2023
Respuesta de Hotel Manager, el 19 nov. 2023
Dear Guest,We sincerely apologize for the unacceptable conditions you encountered during your stay. Your feedback is deeply concerning, and we take it seriously. We regret any discomfort and inconvenience you experienced. Immediate action will be taken to address the cleanliness issues, pest concerns, and the maintenance problems with your door. Your safety and well-being are our top priorities, and we assure you that corrective measures will be implemented.We understand your dissatisfaction, and we apologize for falling short of your expectations. Thank you for bringing these issues to our attention.Sincerely, Hotel Manager

6/10 Aceptable

Neisa

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Fine but not great
Hotel has new carpet and a good mattress but every thing else was still in need of updating (chipped paint etc). Room was right by the outside door for the rear parking and slammed every time someone went in or out shaking the walls - very hard to sleep was told the ac noise should drown out the noise - there was no blanket on the bed so 64 was freezing in the room and it still didn't cover the noise. No coffee maker in room even though amenities included it on the website. Desk clerks were friendly and nice. Breakfast is only quick stuff besides waffle maker or gravy in the crockpot. Only fruit was bananas but they were not bruised so that was ok.
Se hospedó 3 noches en octubre de 2023
Respuesta de Hotel Manager, el 19 nov. 2023
Dear Guest,Thank you for sharing your feedback with us. We appreciate your detailed comments and apologize for the challenges you faced during your stay. We're glad to hear that you found the new carpet and mattress to be positive aspects. However, we apologize for the inconveniences you experienced, including the need for updates in certain areas, the disruptive noise from the outside door, and the absence of a blanket in your room. Your comments about the amenities, breakfast options, and the friendliness of the desk clerks are valuable, and we will use them to improve our services.Sincerely, Hotel Manager

2/10 Terrible

sharleen

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We booked the hotel through cheaptickets.com. Very disappointing! As we pulled into the property from the lubbock airport, there was people hanging out in the parking lot seemingly doing illegal stuff, there was no one to talk to at the front desk thus having to call through cell phone to let them know we wanted to check-in. As we entered the room...1st floor...was unbelievable, we turned the lights on and there was a bunch of roaches of all sizes running around. I called the front deskperson to come look at the condition of the room and asked him for a refund. In all fairness, he asked if he could move us to another room...but jeez, infestation doesn’t choose a room. Again i asked for a refund, the gentleman says we had to call cheaptickets.com, so we did....the agent contacted the hotel and denied the refund, after a few more phone calls, the hotel finally agreed to do a partial refund, charged us one night . One night that we DID NOT use ...because the place was infested with Roaches! Hope this review serves its purpose...clean your rooms and get it fumigated Howard Johnson!
Se hospedó 6 noches en octubre de 2023
Respuesta de Hotel Manager, el 29 nov. 2023
Dear Sharleen,Thank you for sharing your feedback with us. It is disappointing to note that your stay was not satisfactory. We regret the inconvenience due to many unfortunate reasons. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding and request a rethinking to visit.Sincerely, Hotel Manager

6/10 Aceptable

Jasmine

Viaje de negocios
No le gustó: Servicio y personal
It's just an odd place. Tvs don't work well beds are itchy
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 29 nov. 2023
Dear Jasmine,Thank you for sharing your feedback with us. I am very sorry to hear that we could not meet your expectations. Please accept my apologies for the problems you encountered. We will resolve the issue as soon as possible. We shall ensure that you have an awesome stay next time.Sincerely, Hotel Manager

8/10 Bueno

Steven K

Le gustó: Limpieza y servicio y personal
It is a typical motel chain franchise. The staff was very very good. The only thing that caught my eye was the floor was in bad condition, like it had been flooded at some time. It needs replacing. And there was some cosmetic damage to the bathroom door frame, which I fixed myself.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel manager , el 11 dic. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager