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Opiniones de The Lusaka Hotel

3.5 out of 5
The Lusaka Hotel
Corner Cairo / Katondo, Lusaka

Opiniones

5.2
Puntuación de 10, es decir, Excelente. Basada en 2 de 20 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 5 de 20 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 3 de 20 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 20 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 8 de 20 opiniones" "

5.4/10

Limpieza

5.2/10

Servicio y personal

6.0/10

Servicios

4.4/10

Condiciones de la propiedad

5.6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Nicholas

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Property is very old and poorly maintained. Requires thorough refurbishment before advertising it for international guests. This is a perfect case of What You See Is Not What You Get (WYSINWYG). Terrible and Pathetic!
Se hospedó 6 noches en agosto de 2022

10/10 Excelente

Richard

Se hospedó 5 noches en agosto de 2022
Respuesta de AM, el 5 sept. 2022
Dear Richard,Thank you for your positive review. We are so encouraged to do even more for our guest. Trust we met your expectations. Looking forward to welcoming you again.

8/10 Bueno

Albert

Se hospedó 2 noches en junio de 2022
Respuesta de Abie, el 10 ago. 2022
Dear Albert, thank you so much for the high rate review. We are pleased that our services met your expection. Looking forward to host you once more.

6/10 Aceptable

Ishmael

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Rabson

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Best location closer to everything
Se hospedó 3 noches en junio de 2022
Respuesta de AM, el 15 jun. 2022
Hi, thank you for your positive feedback. We are encouraged that our central location in the CBD worked to your benefit. Looking forward to accommodate you once again.

6/10 Aceptable

Ritva

No le gustó: Condiciones de la propiedad
Vastaanotto huono, ei tiedetty mitään tulostani, mistä varattu, paljon maksettu jne. Hotelli on vanha ja rapistunut. Aamiainen hyvä. Osa henkilökunnasta ystävällisiä. Uima- allas ala- arvoinen, likainen. Ei pystynyt uimaan. Keskellä kaupunkia, kiureinen ja rauhaton paikka. Huone kuitenkin rauhallinen.
Se hospedó 2 noches en diciembre de 2021
Respuesta de Abie, el 27 dic. 2021
Dear Ritva, Complements of the season and trust you traveled well back to your next destination. Thank you for your timely positive feedback. Your concerns have been noted and appreciated. We regret the inconvenience caused during your check in. It is not a norm but assure you of our best service. We further acknowledge your comment on our friendly staff and good breakfast. It is our desire to make our guests happy. The Lusaka hotel has been in existence since 1914 and boast of its historic standing with modernity. Will endovour make our guest's stay comfortable and memorable. Thank you once again for choosing to stay with us. Waiting to host you again.

6/10 Aceptable

Dominik

Se hospedó 3 noches en marzo de 2021

8/10 Bueno

Dominik

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2021

8/10 Bueno

Dominik

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
he Lusaka Hotel
The Lusaka Hotel was in a good condition. The staff was kind. Unfortunately the did not reply to any of my mails.
Se hospedó 2 noches en marzo de 2021
Respuesta de Abie, el 22 mar. 2021
Dear Dominik, we wish to appreciate you for having chosen to stay with us. We are so grateful that we demonstrated our kindness in providing you with our hospitality services. My sincere apology in the communication breakdown as we had some internet hitch. This is not our norm. Looking forward to seeing you again. Regards!

8/10 Bueno

Dominik Ludwig

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Das Personal war hilfsbereit, obwohl ich kein englisch gesprochen habe.
Se hospedó 2 noches en marzo de 2021

2/10 Terrible

Chingasiyeni

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The worst hotel in the centre of the city
The hotel is the worst of more than 150 hotels l have ever been. It's seriously fithy. The toilt the bedding you can't recognise the colur of the mosquito net. The toile is like the 1950s toile and never been renovated since the hotel has been opened. The cooks and the people saving in the kitche were filthy. To say the list the hotel should be closed down. It is appalling.
All these are the list of what l could take picture Unsafe wall plugs See all pictures on the left side and all below pictures as proof of what l experienced and paid for it.
Fithy toilet and walls
The most fithy floor the room and the bathroom
Dirt mosquito net
Se hospedó 1 noche en noviembre de 2019
Respuesta de AM, el 7 dic. 2019
Dear Chingasiyeni, I wish to sincerely thank you for finding time off your busy schedule to send us such an insightful feedback. We ever value positive criticism as it health in ensuring our guests receive a tangible service. It is highly regrettable to note that we did not meet your expectation. I surely share your frustration. However the hotel has a number of good and comfortable rooms we recently refurbished to suit your expectation. Am pleased to inform you that we recently restocked our linen. It can be exciting for you to stay with us again and see the same room in a new theme. It is comforting to report that your concern in this particular room were addressed and wish to assure all future guests of our good and memorable service. In an event you need assistance, please do not hesitate to contact our determined team headed by the duty manager 24/7. We are friendly and always strive to ensure you are assisted throughout your stay. Once again thank you for this review. Robert Mwale Executive Assistant Manager

2/10 Terrible

Cliente verificado

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
hôtel décevant
L’hôtel se trouve au centre la ville c'est bien mais le reste était horrible. il est très vieux et pas bien renouvelé. dans l’ancien temps il était peut-être bon il y a plus de 60 ans.don pour ce standing le prix est trop élevé. le réceptionniste ne savait pas la réservation de l'Expedia. il n'y avait pas de l'eau chaude, les serviettes de bain étaient pas bien propres. son restaurant était nul. la nuit bruyante .
Se hospedó 1 noche en junio de 2017

2/10 Terrible

Cliente verificado

No le gustó: Servicio y personal
予約が入ってなかった
周りは、観光対象は特になく、首都なのにレストランやスーパーもなく、ほぼ露店だけで、日没とともに店も人もいなくなり、閑散として治安が悪そうです。 予約が入っていないと言われ、６８ドル払わされた。 これについてはExpediaのHelpにメールしたが５日経過後も何も回答なし。

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No recommendation
1. No electric power consent in the room 2. No remote controller of air conditioner 3. Dirty electric tea pot 4. No free WiFi - Desk sell the WiFi Coupon (6 ZMW per hakf an hour)

4/10 Malo

Tung, Mel Australia

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
So so hotel
Hotel in need of urgent reservation such as damaged roof,very old furniture. Staff need to be well trained in customer service, free breakfast should be clearly stated as continental as hot food must be paid for

8/10 Bueno

Robert, Edinburgh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I enjoyed my stay. The staff were all helpful and the breakfast was good. Don't expect a luxury hotel as this isn't a top of the range hotel but it was good value, with clean rooms and a TV.

2/10 Terrible

Lisa, Houston, Texas

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Does not live up to expectation
We had booked this hotel 4 months in advance. I had emailed the Manager Mr. Mbewe ahead of time to arrange for transport from the airport to the hotel. He stated that they would "send transport as per our confirmation". When we arrived no one was at the airport to transport us and when I called the hotel, the desk said that did not provide that service. When we arrived at the hotel there was trash knee deep in the street in front of the hotel. The hotel did not have the booking information from expedia and tried to charge us for the room. I had to call expedia at a cost of $1 per minute (a $17 call) to straighten things out. The room was filthy, the bedding worn, the bathroom had tiles coming off the wall and it was infested with roaches. The power went out at midnight. We had to get up early to catch a bus the next morning and lugged our luggage down the stairs in the dark (Its a good thing we had brought head lamps). The front door had been broken in the night and no effort had been made to pick up the glass, so we lugged our luggage over the glass. We had booked and paid for 2 rooms for 2 days later in the week, but cancelled and made other arrangements for our stay. Look elsewhere.

2/10 Terrible

TIM

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Appalling
When I arrived at this hotel (late at night) the hotel claimed to have no record of my booking and were full. I do not know if the problem lies with hotels.com or the hotel. All I know is that I had to walk the streets to find an alternative hotel late at night in a strange city. This is simply not acceptable from a safety point of view. To add insult to injury I have now been charged by hotels.com for the room. I have emailed to inform hotels.com of this but have received no reply and now when I go onto the website and click on 'contact us' it takes me to a 'page not found' response. I have also attempted to contact via skype but could not be heard correctly. Please refund my money ASAP and provide an explanation for this appalling service.

4/10 Malo

Luther, Canada

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Beyond basic
Made Expedia booking and payment two days before arrival. When checking in, they told me they had no record of a booking and that they were fully booked and had no room for me. After pressing them hard they magically found my booking saying that it had come in only that morning. On further pushing them, they found that indeed they had a room but it was a higher class room than the one I had booked, and asked for an upgrade payment. I refused, saying that they already took my payment for a basic room and were now committed to giving it to me. They relented and gave me the room that was one class better than the basic one. Having finally negotiated my way in to the hotel, I checked my room. There was some evidence that the sheets and pillowcases had not been changed, the mattress was only a piece of foam, and there was no shower in the bathroom. They kindly provided a bar of soap for use in the bathtub, but no towels or other linens. On the plus side, there were only a few cockroaches and they weren't very large. I was left wondering what the basic room would have looked like!