1 habitación, escritorio, wifi gratis y ropa de cama
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Opiniones de OYO The Chiltern Hotel

3 out of 5
OYO The Chiltern Hotel
Waller Avenue, Luton, England

Opiniones

6.4
Puntuación de 10, es decir, Excelente. Basada en 68 de 526 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 161 de 526 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 133 de 526 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 90 de 526 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 74 de 526 opiniones" "

6.6/10

Limpieza

7.2/10

Servicio y personal

6.4/10

Servicios

5.8/10

Condiciones de la propiedad

Opiniones

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal
Primer día nos tuvieron que cambiar de habitación 2 veces por diferentes causas ( no funcionaba la tv y ventana rota) todos los días teníamos que bajar a recepción por que no funcionaba la tarjeta para abrír la puerta y el último día llegamos a la habitación y no había toallas con lo cual toco bajar una segunda vez. Ningún miembro del hotel sabía algo de español y parece que les molestará que no les entendieras por hablartrrápido y un poco más de cortesía tampoco les vendría mal. Conclusión lo que te puedes ahorrar por estar retirado del centro de Londres, luego te lo gastas en transporte. Mi opinión es que te gastes algo más en el hotel y evitarte enfados. Un saludo y feliz año.
Se hospedó 3 noches en diciembre de 2018

8/10 Bueno

ESTHER

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2017

4/10 Malo

José Luis

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad

2/10 Terrible

Jason

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2020
Respuesta de Zack, el 7 ago. 2020
Hi, Jason! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Zack!

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal y servicios
Very fair price and friendly staff. Good transportation links
Se hospedó 1 noche en mayo de 2020
Respuesta de Ammy, el 15 may. 2020
We appreciate your feedback. Hope to welcome you soon. Regards, Joel

6/10 Aceptable

Fiona

Se hospedó 1 noche en abril de 2020
Respuesta de Lucas, el 17 may. 2020
Hi, Fiona! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Lucas!

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
No heating or bath/sink plug.until requested. These are simple amenties.
Se hospedó 1 noche en marzo de 2020
Respuesta de Cheshta, el 4 may. 2020
Sorry for the hassle you faced. We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jake

6/10 Aceptable

Jason

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Cheap but not cheerful.
I ought to say at the outset that the staff at this hotel were excellent. That being said, whilst it was very cheap, (I really had no option other than to stay here due to the coronavirus issue), everything else was disappointing. The hotel is very "tired" and tatty. I had what was called a "luxury" room. It wasn't. It was small, very dusty and there were greasy stains on the wall. The carpet was frayed and held together by gaffer tape. There was no plug in the sink and the towels had seen better days. The worst aspect was the noise however both from outside and especially inside the hotel.
Se hospedó 1 noche en abril de 2020
Respuesta de Cheshta, el 4 may. 2020
Hi, Jason! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time. Regards, Jake

4/10 Malo

Jasbir

No le gustó: Limpieza y servicio y personal
Cutlery was dirty, never given replacement..room was dusty lucky had disinfectant wipes to clean over, air conditioner not working ..people smoking weed under window smell coming into room when open
Se hospedó 2 noches en abril de 2020
Respuesta de Ammy, el 16 abr. 2020
Sorry for the unpleasant experience you had with us, Jasbir! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Marie

2/10 Terrible

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en abril de 2020
Respuesta de Cheshta, el 11 abr. 2020
Hi, Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jordan

10/10 Excelente

Jasbir

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2020
Respuesta de Ammy, el 31 mar. 2020
Thanks for the positive rating. Hope to welcome you again soon :) Regards, Michael

2/10 Terrible

Sathish

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay away
Extremely poor attitude of staff. Room booked by NHS for support eorking staff due to covid. Made to wait for 2 hours after a tiresome shift,eventually had to rebook as they were unable to sort and cancelled the first booking. So much for nationwide news about hotels supporting nhs. Requested tajeaway food to be delivered from reception which was agreed but failed. So was tired, could not sleep enough and left hungry, ready for the next shift in 6 hours. Phones dont work, so have to walk to reception even for simple queries. Poor and worned out fixtures. Not even a spoon to stir a cup of tea. I am surprised these places can still function in UK. 2 words, never ever.
Se hospedó 1 noche en marzo de 2020
Respuesta de Ammy, el 30 mar. 2020
We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ryan

8/10 Bueno

Tony, Isle of Wight

Viaje de negocios
Le gustó: Limpieza y servicio y personal
It’s unique because it offers low cost, affordable rooms which are more than adequate for business travelling on a tight budget
Se hospedó 1 noche en marzo de 2020
Respuesta de Ammy, el 24 mar. 2020
Hi, Tony! We are elated to know that you liked our services. Regards, Ryan

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2020
Respuesta de Ammy, el 21 mar. 2020
Hi, Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Ryan

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza
Friendly and welcoming team, good location, plenty of free parking space, feel safe as a solo traveller
Se hospedó 1 noche en marzo de 2020
Respuesta de Ammy, el 21 mar. 2020
Hi, We are glad to see that you liked our services. Regards, Ryan

4/10 Malo

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Very dirty in the room, hair in bath and in bed, Bits of food on the floor, dirt up shower walls and over bathroom cabinet, Wet toilet roll. Shower had one setting of scalding, radiator broken so stuck on maximum temperature so the room was like a sauna It looked like the room had been repainted at one point but around some furniture and the tv - very odd. When walking down the corridor to the room there is a very obvious smell of sewage which the hotel is trying to mask with plug in air fresheners wi thOur success. I wouldn’t stay here again
Se hospedó 1 noche en marzo de 2020
Respuesta de Ammy, el 21 mar. 2020
Hi, We are sorry for the inconvenience. Do not worry we have highlighted this to the concerned team and necessary steps will be taken to avoid such issues in the future. Looking forward to hosting you with an awesome experience soon. Regards, Ryan

2/10 Terrible

Cliente verificado

Viaje en pareja, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Old property desperately needs a refurbishment- windows don’t fit the room properly so very noisy from the street. Rubbish in the hallway and dirt all up the walls. Glad I only stayed one night!
Se hospedó 1 noche en marzo de 2020
Respuesta de Ammy, el 18 mar. 2020
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ammy

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2020
Respuesta de Barbara, el 15 may. 2021
Delighted to hear your words of praise, We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Barbara

8/10 Bueno

Graeme

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2020
Respuesta de Ammy, el 12 mar. 2020
Hey! Graeme! Thanks a ton for backing us up with the perfect rating. We will bring out the best of our efforts to pull this off to a whole new level next time. Have a great day ahead. Regards, Oliver

8/10 Bueno

Muzamel, Bradford

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Good location and helpful staff. Good value and a great service.
Se hospedó 4 noches en febrero de 2020
Respuesta de Ammy, el 9 mar. 2020
Thanks for the love. Your review made our day. We hope to amaze you consistently with our services. Regards, Oliver

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2020
Respuesta de Ammy, el 9 mar. 2020
Glad to see that you have rated us super. Hope to serve you soon with an even more happening stay. Regards, Oliver

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasant stay for work.
Se hospedó 1 noche en marzo de 2020
Respuesta de Ammy, el 8 mar. 2020
We appreciate your feedback. Have a wonderful day ahead :) Regards, Ammy

8/10 Bueno

JOHNSON

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
Excellent staff and ok for the rooms
Se hospedó 5 noches en febrero de 2020
Respuesta de Ammy, el 6 mar. 2020
Hi, Johnson! Thank you so much for your words of praise. We are excited to host you again soon with an amazing experience further. Regards, Ammy

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Was okay get what u pay for, staff helpful
Se hospedó 10 noches en febrero de 2020
Respuesta de Ammy, el 1 mar. 2020
Thank you for your appreciation. We hope to give you a consistent service every time. Regards, Ammy.

8/10 Bueno

Ken

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overnight stay.
This one night stay was very satisfactory. The receptionists were helpful and friendly. The cleaning staff were also pleasant. Will stay again.
Se hospedó 1 noche en febrero de 2020
Respuesta de Ammy, el 29 feb. 2020
Thank you for your appreciation, Ken! We hope to give you a consistent service every time. Regards, Ammy.

6/10 Aceptable

Simon

This hotel is what it is , no frills and affordable. Over all for what I paid I can’t complain but don’t book with high expectations. Has a place in the market and service that market very well .
Se hospedó 1 noche en febrero de 2020
Respuesta de Ammy, el 27 feb. 2020
Hi, Simon! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing. Regards, Ammy.

2/10 Terrible

Matthew

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Disgusting
It was a horrible hotel and so dirty
Se hospedó 1 noche en febrero de 2020
Respuesta de Ammy, el 23 feb. 2020
Hi, Matthew! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Ammy.

4/10 Malo

MBatta, Plymouth

Viaje en grupo
No le gustó: Limpieza, servicios, condiciones de la propiedad
Stayed here for 1 night. The hotel is in desperate need of refurbishment. Window is our room was a serious health and safety concern as it spanned from my knee height to almost the ceiling. When slid open, it did not have any rails. Being on the 2nd floor, that is an accident waiting to happen. Yes, it is a cheap hotel but I would not stay again.
Se hospedó 1 noche en febrero de 2020
Respuesta de Ammy, el 22 feb. 2020
We never expect any of our guests to face such issues. We are extremely apologetic after knowing this kind of hassle faced by our guests. We have shared this with our team to take the necessary actions to ensure it does not repeat. Regards, Ammy.

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Won't stay again myself despite Good rating
Photos shown on Hotels.com do not reflect rooms in person - uncomfortable, cold, mould, broken furnishings, shower not working. Was tired and late so had no alternative but to stay.
Se hospedó 1 noche en febrero de 2020
Respuesta de Ammy, el 22 feb. 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Ammy.

8/10 Bueno

Emilia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice
Couldn't expect more for this price. Clean bathroom, comfortable bed, free car park.
Se hospedó 1 noche en febrero de 2020
Respuesta de Ammy, el 18 feb. 2020
Great to hear this, Emilia! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza y servicio y personal
adequately spacious, large window emanating brightness, helpful cleaners and "some" reception staff. But no net curtains.
Se hospedó 7 noches en febrero de 2020
Respuesta de Ammy, el 16 feb. 2020
Thanks for sharing this. We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

2/10 Terrible

Graham

No le gustó: Servicio y personal
Terrible service
Shocking hotel with shocking customer service, I booked and paid for in advance, when i turned up they said they have no rooms left and I should have had a phone call from OYO who run the hotel, well i didnt then i had a call from a person based in india saying they will try and find me a room somewhere else, well i waited 2 hours and at 9pm still no news. The reception said they cannot help me it has to be done through there partner company called OYO. Well after waiting a further hour i booked the local Travelodge, then I called hotel.com helpline who gave me a full refund. The hotel even had the cheek to say i hope this hasn't put you off staying again, well it totally has.
Se hospedó 1 noche en septiembre de 2019
Respuesta de Ammy, el 16 feb. 2020
Hey, Graham! We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

4/10 Malo

Cliente verificado

Viaje de negocios
No le gustó: Servicio y personal y condiciones de la propiedad
Could be lot better
Not expected. Gym was a joke dont believe its not gym and dont fall for it. Limited facilities in room its just cheap accomodation
Se hospedó 2 noches en febrero de 2020
Respuesta de Ammy, el 15 feb. 2020
Sorry for the discommode. We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2020
Respuesta de Ammy, el 15 feb. 2020
We are sorry to disappoint you. We can understand that your stay with us has not been a pleasant one, however, we will strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ammy.

8/10 Bueno

Usha

Viaje de negocios
Le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2020
Respuesta de Ammy, el 13 feb. 2020
Hey, Usha, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

8/10 Bueno

Singh, Luton

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had nice experience with hotel staff they are more welcoming what I realised
Se hospedó 1 noche en febrero de 2020
Respuesta de Ammy, el 13 feb. 2020
Hi, Singh! Thanks a lot for staying with us. So glad to know you liked our services. Regards, Ammy.

10/10 Excelente

E J

Se hospedó 1 noche en febrero de 2020

2/10 Terrible

Tony

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Disgusting state
I booked a 4 night stay but booked out after 2 nights room was very tired and filthy there was food or something worse on the wall and it was more like a room in a youth hostel. Do not stay here if you like clean.
Se hospedó 4 noches en febrero de 2020
Respuesta de Cheshta, el 12 feb. 2020
Hi, Tony! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza
The price was great the rooms and furnishings dated, the phone didn't work, the WiFi was appallingly slow. When wein a delux room I expect the phone to work, the toilet to flush ours didn't. The hot water was Luke warm, just a poor standard
Se hospedó 2 noches en febrero de 2020
Respuesta de Cheshta, el 12 feb. 2020
Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Disliked: old fashioned building, rooms poorly designed, it must have been brilliant in the 1960s but not now. Liked: staff are friendly and welcoming.
Se hospedó 6 noches en febrero de 2020
Respuesta de Ammy, el 9 feb. 2020
Thanks for sharing this. We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

8/10 Bueno

Charles Jeremy

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2020
Respuesta de Ammy, el 8 feb. 2020
Hey, Charles! Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Ammy.

10/10 Excelente

Frank

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Tipp topp
Supert hotell med hyggelig betjening. Litt langt fra flyplassen
Se hospedó 1 noche en febrero de 2020
Respuesta de Cheshta, el 11 feb. 2020
Hei, takk for at du delte verdifulle tilbakemeldinger med oss. Dine hyggelige ord oppfordrer oss til å oppnå en ny standard for totalopplevelse. Hilsen Cheshta

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en enero de 2020
Respuesta de Cheshta, el 8 feb. 2020
Thank you so much for the wonderful rating, We hope to host you again soon. Have a nice day ahead :) Regards, Cheshta

10/10 Excelente

Bhupinder

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Always stay here, as its safe clean comfy bed, staff are friendly, helpful, and even remember my name. Food is good love and enjoy my stay here
Se hospedó 1 noche en enero de 2020
Respuesta de Ammy, el 2 feb. 2020
Hey, Bhupinder! Thanks for making our day by your charming words. Glad you liked our services. Regards, Ammy.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good value for money. Clean and quiet. The staff were very nice
Se hospedó 1 noche en enero de 2020
Respuesta de Ammy, el 31 ene. 2020
Great to hear this. Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2020
Respuesta de Ammy, el 26 ene. 2020
Hi, Thanks a lot for staying with us. So glad to know you liked our services. Regards, Ammy.

6/10 Aceptable

Robert

Viaje de negocios
Le gustó: Servicio y personal
Bed & pillows very hard. Signs of pink bacteria around bath. Sink slow to drain & gurgling.
Se hospedó 1 noche en enero de 2020
Respuesta de Ammy, el 22 ene. 2020
Hi, Robert! Thanks for bringing this to our notice and we do regret the inconvenience caused. We will surely pass this feedback with the hotel to make sure your next experience is nothing less than perfect. Have a great day ahead :) Regards, Ammy.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Not too bad
The room was clean and presentable but there was no plug in the sink, which made shaving a pain in the morning. The wifi was really poor and the bedside lamp didn’t work. It’s always a shame when little things let the room down.
Se hospedó 1 noche en enero de 2020
Respuesta de Ammy, el 21 ene. 2020
Thanks for sharing this. We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

4/10 Malo

Brian

Se hospedó 2 noches en enero de 2020
Respuesta de Barbara, el 15 may. 2021
Hi, Brian! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

4/10 Malo

Chris

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not the best
Grubby carpets, peeling paintwork, lumpy pillows, uncomfortably poor bed , dated decor. But for £32 for the night, in the location i needed, it served a purpose. n.b. Ramp up to the reception is treacherous in the rain.
Se hospedó 1 noche en enero de 2020
Respuesta de Joey, el 5 ene. 2020
Hi, Chris! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Joey