Bar (en la propiedad)
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Opiniones de Stuart Hotel

3 out of 5
Stuart Hotel
74, Stuart Street, Luton, England

Opiniones

5.8
Puntuación de 10, es decir, Excelente. Basada en 50 de 300 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 63 de 300 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 59 de 300 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 51 de 300 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 77 de 300 opiniones" "

6.2/10

Limpieza

6.8/10

Servicio y personal

5.0/10

Servicios

5.6/10

Condiciones de la propiedad

5.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Eloisa

Se hospedó 7 noches en julio de 2023

4/10 Malo

Richard, Madrid

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
El aire acondicionado era ruidoso y a penas calentaba la habitación, así que nos dieron un radiador portátil. No había gel de manos ni de ducha, así que tuvieron que venir a rellenar los contenedores. Las baldosas del baño estaban rotas y el suelo desnivelado. La bañera no estaba bien sellada. Está cerca del centro de Luton y sus tiendas.
Se hospedó 1 noche en marzo de 2023
Respuesta de Management , el 7 mar. 2023
Hola dear guestI apologise the air conditioning is playing up, we have round the clock maintenance and trying to get these more stable . Additionally your feedback regarding the shower gel and soap is noted and we will ensure house keeping is better trained . We apologise

4/10 Malo

Gonzalo

Viaje familiar
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Hotel viejo sin mantenimiento
Es un hotel viejo, desayuno malo , atención personal mediocre
Se hospedó 1 noche en noviembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything perfect
Perfect stay
Se hospedó 1 noche en agosto de 2019

6/10 Aceptable

Nicoleta Alina

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Wayne

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Steven

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Andrew

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Disappointing
Unfortunately its an old hotel requiring refurbishment, rooms are dirty, mould on the windows, air con that you have no control over and bugs found in the bathroom. Wouldnt recommend a stay here
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Grace

Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Szilvia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible
The bathroom was not cleaned properly, hair in the bath from the previous guest. There were interesting yellow stains on the sink. The curtains were mouldy. The heating air conditioner in the room did not work. We r not coming back for sure.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Anna, el 14 dic. 2023
We sincerely apologize for the subpar cleanliness and maintenance issues you encountered during your stay. This falls below our standards, and we deeply regret any inconvenience caused. Your feedback is valuable, and we'll take immediate action to address these issues to ensure a better experience for future guests. Thank you

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Abdul Ahad

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very bad
Se hospedó 4 noches en noviembre de 2023

10/10 Excelente

Antonio

Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

geoffrey h

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
WORST HOTEL IN MY LIFETIME
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Seynakenza

No le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Saiful

Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
Good
Se hospedó 1 noche en noviembre de 2023
Respuesta de Anna, el 28 nov. 2023
Hello Saiful,Thank you for your responds, your feedbacks are invaluable

2/10 Terrible

Abdul Ahad

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very bad experience
Se hospedó 2 noches en noviembre de 2023
Respuesta de Anna, el 28 nov. 2023
We deeply regret the inconveniences you faced during your stay. Your feedback is crucial, and we appreciate your patience and understanding.

2/10 Terrible

Parvin

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Gagan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good Staff And Good Stat
Se hospedó 2 noches en noviembre de 2023
Respuesta de Anna, el 28 nov. 2023
Hi Gagan, we appreciate your feedback.

2/10 Terrible

Shemul

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Sola

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Good hotel
Excellent. Just basic.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Anna, el 28 nov. 2023
Hi Sola, Thank you, your feedbacks are very important

4/10 Malo

Harold

Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Loraine

No le gustó: Servicio y personal
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Alan

No le gustó: Limpieza y condiciones de la propiedad
Disappointment
The smell from the carpets was horrendous. Absolutely disgusting. Advertises, bar and restaurant that didn’t exist false advertisement
Se hospedó 1 noche en noviembre de 2023
Respuesta de Anna, el 19 nov. 2023
I sincerely apologize for the unpleasant experience with the carpets' odor and the misrepresented bar and restaurant. This falls short of our commitment to provide accurate information and a comfortable environment. We take your feedback seriously and will address these issues promptly to ensure a more accurate and enjoyable stay in the future.

6/10 Aceptable

Steven

Se hospedó 5 noches en octubre de 2023

4/10 Malo

Keith

Viaje de negocios
On arrival a group of males were obviously having a drink in reception. Drinking from their own cans and being loud and rude. The receptionist was a female and clearly there was no control. The public areas were dirty although the room was quite clean. The mattress had seen better days and was lumpy and uncomfortable.
Se hospedó 1 noche en octubre de 2023
Respuesta de anna, el 19 nov. 2023
Hi KeithI'm genuinely sorry for the disruptive experience upon your arrival, with the group in reception. We deeply regret for the inconvenience caused. Your observations about the public areas and mattress are concerning and will be promptly addressed. We appreciate your feedback and will work to improve these aspects for a better guest experience in the future.

8/10 Bueno

Karandeep

Good
Se hospedó 5 noches en octubre de 2023
Respuesta de Anna, el 28 nov. 2023
Thankyou for your positive feedback.

10/10 Excelente

Anthony

Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Nanak

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
Never visit again
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Hanne

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The smell in the hallway and in the rooms was incredible bad
Se hospedó 1 noche en octubre de 2023
Respuesta de Management, el 24 oct. 2023
Dear HanneWe are very apologetic regarding the smellWe can guarantee a better experience on your next visitRegards

2/10 Terrible

Brian

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Just don't do it
Not a nice place. Stay somewhere else.
Se hospedó 1 noche en octubre de 2023
Respuesta de Management, el 24 oct. 2023
Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback with our relevant team to look into this concern so that our other guests should not face such trouble further. Hope to make your future experience delightful and we ensure a better experience on your next stay. Regards

10/10 Excelente

Taylor

Se hospedó 1 noche en octubre de 2023

2/10 Terrible

muhammad

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Marguerite

No le gustó: Limpieza y condiciones de la propiedad
No lift made mobility limited.. it was said to be fixed.. disappointing stay
Se hospedó 28 noches en agosto de 2023
Respuesta de Management, el 24 oct. 2023
Dear MargueriteWe can confirm the lift is up and runningRegards

6/10 Aceptable

Manjot

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Don't know what kinda strange stink coming out of the heating system. As the glasses of window are single glazed, and the hotel is located on the edge of the main road, it's too noisy at 24×7. Staff is nice but there's no bar and restaurant as its showing into their website. As compared to other hotels, the services are weak, and no much facilities. They don't even providing a single bottle of water. If the person is new to the town, they just showing the way to them for buy from outside. I came from so far just for work purpose not stayed with my relatives but preferred to book a hotel. But very disappointed. Please be prepared with everything before going.
Se hospedó 2 noches en octubre de 2023
Respuesta de Management, el 24 oct. 2023
Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback with our relevant team to look into this concern so that our other guests should not face such trouble further. Hope to make your future experience delightful and we ensure a better experience on your next stay. Regards

10/10 Excelente

Yuvie

Viaje en grupo, Viaje de negocios, Viaje en pareja, Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The lady was amazing.. Very helpful..... Facilities for the price you pay are extremely decent.... The bedding and the bed were so snug and comfortable.... The shower and bathroom were really nice too..... Lovely spacious room for the money you pay..
Se hospedó 1 noche en octubre de 2023
Respuesta de Management, el 24 oct. 2023
Dear YuvieWe appreciate your feedback and hope to see you again soon !Regards

8/10 Bueno

Gurpreet

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 1 noche en octubre de 2023
Respuesta de Anna, el 28 nov. 2023
Thank you for your valuable feedback

6/10 Aceptable

Chinthaka

No le gustó: Servicio y personal y condiciones de la propiedad
Ventilator not working, lot of noisy
Se hospedó 4 noches en octubre de 2023
Respuesta de Anna, el 19 nov. 2023
I apologize for the inconvenience caused by the non-functioning ventilator and the excessive noise. Your comfort is important to us, and we take this feedback seriously

2/10 Terrible

Samuel

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is the worse hotel I have never lodged Upon entry the corridor was smelling terribly,the pillow is disgusting.there was no lift we had to use the stairs to the third floor with heavy baggages.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Management, el 4 oct. 2023
Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback with our relevant team to look into this concern so that our other guests should not face such trouble further. Hope to make your future experience delightful and we ensure a better experience on your next stay. Regards

4/10 Malo

Fereshteh

Viaje de negocios
No le gustó: Servicios
The toilet smelled, could not use the bath as plug was not to the size, shower stand too high. First night was extremely noisy. Subsequent night the smell of the toilet did now allow good night rest.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Management, el 4 oct. 2023
Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback with our relevant team to look into this concern so that our other guests should not face such trouble further. Hope to make your future experience delightful and we ensure a better experience on your next stay. Regards

4/10 Malo

Cliente verificado

No le gustó: Condiciones de la propiedad
Had to hold my breathe through a smoke smell permeated hallway to get to my room.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Anna, el 19 nov. 2023
Hello sorry for the inconvenience caused by the smoke smell in the hallway, which doesn't meet our standards. Your feedback is valuable, and we will swiftly investigate and resolve the issue to create a cleaner and more enjoyable environment for all our guests. Thank you for your understanding.

6/10 Aceptable

Satya, Sheffield

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Convenient area, but property and facilities are outdated. Faulty A/c.. Faulty lift... broken taps...
Se hospedó 1 noche en septiembre de 2023
Respuesta de Management, el 24 oct. 2023
Dear SatyaWe appreciate your feedback and we will pass the message to our relevant team member to ensure better experience on your future visit !Regards

2/10 Terrible

Naman

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Dirty stairs , windows not opening , AC not working , dirty bathrooms . Worst hotel ever .
Se hospedó 1 noche en septiembre de 2023
Respuesta de Management, el 24 oct. 2023
Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback with our relevant team to look into this concern so that our other guests should not face such trouble further. Hope to make your future experience delightful and we ensure a better experience on your next stay. Regards

10/10 Excelente

Godwin

Viaje de negocios
Their service was great, I’ll definitely come again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Management, el 24 oct. 2023
Thank you , Mr GodwinWas lovely having you :)

10/10 Excelente

Cloud

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Brilliant
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Mubbashar

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Didn’t looked it much but my staying there was a chaos. Also I forget my charger there in room where I stayed.
Respuesta de Management, el 13 sept. 2023
We are sorry to hear about your experience with us!Your charger is at the front desk as we spoke over the phone!See you shortly :)

2/10 Terrible

Chris

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awful First impression very messy Tv didn’t work right Air conditioning unit had been broken would switch off and made a racket making sleeping impossible Shiny tiled floor in bathroom and shower with missing curtain Unusable Overall overpriced waste of time Complaints fell on deaf ears
Se hospedó 1 noche en septiembre de 2023
Respuesta de Management, el 11 sept. 2023
Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback with our relevant team to look into this concern so that our other guests should not face such trouble further. Hope to make your future experience delightful and we ensure a better experience on your next stay. Regards

2/10 Terrible

Toyin

No le gustó: Servicio y personal y condiciones de la propiedad
The lift was broken and we had to walk up the stairs to the third floor . The room had no table or chair to sit . No cups in the room . Hotel had no bath soap in the bathroom .
Se hospedó 1 noche en septiembre de 2023
Respuesta de Management, el 4 sept. 2023
Dear Toyin,I'm very sorry to hear about your bad experience, I can confirm that repair work for the lift has been approved by management and it will be ready in few days. i will make sure that we have chair, cups and soap available in each room and we have our reception team available 24/7 to help. we ensure a better experience on your next stay. Hope to see you soon. Thank you

4/10 Malo

John

Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

SHAHBAZ

Se hospedó 1 noche en agosto de 2023