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Opiniones de Union House

2.5 out of 5
Union House
20 Union Street, Luton, England

Opiniones

3.6
Puntuación de 10, es decir, Excelente. Basada en 0 de 5 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 0 de 5 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 1 de 5 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 5 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 5 opiniones" "

5.6/10

Limpieza

3.2/10

Servicio y personal

4.0/10

Servicios

3.6/10

Condiciones de la propiedad

Opiniones

2/10 Terrible

Aydan

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2019

4/10 Malo

Elmak

Viaje de negocios
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
A place to sleep at. This is a room in a shared house. The room beard no resemblance to the picture on the site. You cannot gain access to your booked and paid for room until you have paid 15 pounds extra (for cleaning). I was literally made to stand in the rain while speaking to the person who is supposed to give me access to the room on the phone.I was literally bullied into either paying or just walk away. Despite the fact that I have paid for the room and it clearly states this. (You can only use certain toilets. I was reminded of this at 2 in the morning when I was using the shared facility. I personally would not recommend this place. Unless really desperate. Expedia does not mention the extra 15 pounds on their confirmation. This is misleading and really unprofessional.
Se hospedó 4 noches en septiembre de 2019

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Servicio y personal y condiciones de la propiedad
why is it advertised as a hotel its a hostel well basically its a house with a few changes and they con you with the cleani g deposit after you pay they say its none refundable then they charge you 15 for ckeaning for the same price i could have stayed in a proper hotel the parking is on the street if your lucky enough to get a spot
Se hospedó 3 noches en julio de 2019

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
had to pay extra £29.44 before they would give me the key. as late on monday night i payed this but had already payed expedia for my stay never had this with any other companys
Se hospedó 4 noches en noviembre de 2018

6/10 Aceptable

Frazer, Warsaw

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
My 2 nights at Union House
For the rate I was given - plus an unexpected £15 for the cleaner!! - for 2 nights one shouldn't expect a lot. It's fine for a single person travelling who's happy with 'the basics'. However, be warned! There isn't a member of staff on the premises. I was lucky. As I was leaving to look for an Internet Café to contact Expedia, one of the guests/residents came back. He called the owner and let me in to speak to him (the owner). I could easily have been without accommodation on 'Bank Holiday Friday'! #### EXPEDIA: If you want a full review, please contact me.
Se hospedó 2 noches en agosto de 2018
Respuesta de Londongyser, el 24 sept. 2018
Hi Frazer Thank you for your response . Please note that , for the convenience of guests we mostly use self check in and Iam always at the other end of the phone if needed. Guests find this service very convenient because they can check in anytime . Also note that every guest has my contact number and can contact me before check in . Thanks Isaac