Dear guest, Thank you for taking the time to share your comment with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience at affordable prices is always our mission. We are delighted to know that you are satisfied with our convenient location and clean guest room. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you again soon. Yours sincerely, Hotel Royal Macau

Dear Mr. Dholkawala,Thank you very much for taking your valuable time to provide us with your feedback about the incident during your recent stay with us. It was most kind of you to bring such matter to our attention since it is indeed through your valuable comments that we could try our utmost to improve the overall service and facilities. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are sorry to know that your stay with us did not meet your expectations. We have already share your comments with the related department for further review and possible improvement.We do hope that the towels incident have not marred your good impression to Hotel Royal Macau. We hope to get another chance to serve you in the nearest future.Yours sincerely,