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Opiniones de Super 8 by Wyndham Macon West

2 out of 5
Super 8 by Wyndham Macon West
4765 Chambers Rd, I-475 Exit 3, Macon, GA

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 254 de 1004 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 347 de 1004 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 174 de 1004 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 116 de 1004 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 113 de 1004 opiniones" "

7.2/10

Limpieza

7.8/10

Servicio y personal

6.2/10

Servicios

6.8/10

Condiciones de la propiedad

6.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

samuel

Se hospedó 21 noches en abril de 2024
Respuesta de Guest Relation Management, el 2 may. 2024
Hi Samuel,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excelente

thairina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Guest Relation Management, el 18 ene. 2024
Hi Thairina,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

8/10 Bueno

George

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Regular
Todo bien efecto el empleado del lobby simplemente estaba dormido y no nos atendió
Se hospedó 1 noche en marzo de 2022
Respuesta de jen , el 11 mar. 2022
I apologize for the inconvenience. we will definitely take care of this issue... Thank you for choosing our Hotel.

8/10 Bueno

amarilys

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2019
Respuesta de jen , el 25 mar. 2019
Thank you for choosing our hotel.

8/10 Bueno

Mildred

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2019
Respuesta de jen, el 7 feb. 2019
Thank you for choosing our hotel.

6/10 Aceptable

Elver, Orlando, FL

Room with smoke smell.
The room is very close to smoking rooms and even that the room was not an smoking room the smell can be notice, I could not sleep well, noises from outside are hear in the room like people was inside the room

2/10 Terrible

Jamel

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The room we stayed in had roaches in the bed and on the chairs. My husband woke up to three bite marks on his leg. They need to call bug control.
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relation Management, el 21 may. 2024
Hi Jamel,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Aceptable

Bryanida

No le gustó: Servicio y personal
The advertised that they have smoking rooms, but I have booked twice and had to get a nonsmoking because they say the room is rented out or they don't have one available. Because I booked thru Expedia, they didn't honor or offer anything.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 28 abr. 2024
Hello Bryanida,We regret to hear about the inconvenience you experienced with the room choice and availability. We recommend reaching out to our management team directly to address this matter further and assist with your concerns. Your feedback is valuable to us for improving our services moving forward.

6/10 Aceptable

Parviz

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal
There was no Wi-Fi. The breakfast was practically non-existent. The walkways in front of the rooms had their coat of paint peeling. Our room was clean and spacious. The bathroom was well maintained. On the whole, we had a happy stay there.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management, el 17 abr. 2024
Hi Parviz,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you found your room to be clean, spacious, and well-maintained, and that you had a happy overall stay with us. Providing reliable Wi-Fi and a satisfying breakfast experience are important to us, and we will address these issues with our team to ensure improvements are made. Additionally, we appreciate your feedback regarding the peeling paint on the walkways, and we will work to address this maintenance issue promptly. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future.

6/10 Aceptable

Jeff

No le gustó: Servicio y personal
The language barrier is horrible.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 2 abr. 2024
Hello Jeff, We regret to hear about your experience with the language barrier. Your feedback will be shared with our team for improvement in communication. Thank you for bringing this to our attention.

2/10 Terrible

Jacob

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
TV didn’t work, no wi-fi, breakfast was barely anything at all. walls were paper thin and beds were very uncomfortable. not worth 80 bucks in the slightest. ripoff
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relation Management, el 29 mar. 2024
Hi Jacob,Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations on multiple fronts. These are certainly not the standards we aim to uphold, and we will investigate these matters immediately to ensure they are addressed and resolved for future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excelente

Gary

Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relation Management, el 16 abr. 2024
Hi Gary,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 Aceptable

Josephine

Viaje familiar
Le gustó: Servicio y personal y servicios
The pool area is really nice. Good Breakfast
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relation Management, el 26 mar. 2024
Hi Josephine,Thank you for your feedback! We're delighted to hear that you enjoyed our pool area and found the breakfast to be good. Providing excellent amenities and a satisfying breakfast experience for our guests are important to us, and we're thrilled that we met your expectations in these regards. We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

4/10 Malo

Kendra

Viaje de negocios
Le gustó: Limpieza
Theres alot of homeless people in the area and around the hotel. Felt so unsafe
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Relation Management, el 19 mar. 2024
Hi Kendra,Thank you for your feedback regarding your recent stay at our hotel. Please know that we take the safety and well-being of our guests very seriously, and we have security measures in place to ensure a safe environment. Additionally, we continuously work with local authorities and community organizations to address any issues related to homelessness and to ensure the safety of our guests and the surrounding area. We appreciate your feedback and the opportunity to address this matter. We hope to have the chance to welcome you back and provide you with a more positive experience in the future.

4/10 Malo

Mike

No le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 18 mar. 2024
Hello Mike,We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us with any feedback so we can improve our services for the future.

10/10 Excelente

Hanumanth

Se hospedó 9 noches en febrero de 2024
Respuesta de Guest Relation Management, el 4 abr. 2024
Hi Hanumanth,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

8/10 Bueno

Ahmad

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relation Management, el 15 mar. 2024
Hi Ahmad,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terrible

Tanya

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was my absolute worst experience staying in a hotel. The place was filthy. I booked ahead and when I got there I was told that the shower in my room did not work nor did the WiFi work. The service was extremely poor the were unapologetic about the conditions and lack of basic standards. I was running late for work so I stayed despite the unacceptable conditions. When I got to the room the sheets, blanket and curtains had cigarette burns on them. In the area with the cups and coffee pot there was hair and dirt in that area. The towels were dingy and stained. The furniture was filthy. I took pictures and I wish I could upload them. When I checked in I told them that I had a dog and they didn’t say anything except that they needed to put me in a room that accommodated pets. The next day while walking my dog I was stopped and accused of not telling them I had a dog. The girl was rude and told me a had to pay $60 pet fee. I was told they would be able to let me shower in another room but when the time came they didn’t have a room for me to shower in. This was a filthy nightmare and really, I think I should get my money back.
Respuesta de Guest Relation Management, el 12 mar. 2024
Hi Tanya,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Aceptable

Denise

No le gustó: Condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Relation Management, el 13 mar. 2024
Hi Denise,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

2/10 Terrible

Melynda

Viaje en pareja, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
No WiFi and no accommodations at all . Front desk stall EXTREMELY rude
Respuesta de Guest Relation Management, el 12 mar. 2024
Hi Melynda,This is not reflective of the level of service we aim to provide, and we take your feedback seriously. Rest assured, we will address these issues promptly with our team to ensure that improvements are made. We'll investigate the WiFi issue and work to resolve it as quickly as possible, and we will address the behavior of our front desk staff to ensure that all guests are treated with respect and courtesy at all times. We appreciate your understanding, and we hope to have the opportunity to regain your trust and welcome you back in the future.

4/10 Malo

Jon

Viaje en pareja
We stayed here twice, two weeks apart and the WiFi still doesn't work so we couldn't check email or online messages, etc. Temporary outages can be explained but failing to correct a major service problem for weeks is simply inexcusable. Also, soundproofing between rooms is poor
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relation Management, el 29 feb. 2024
Hi Jon,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is invaluable to us, and we take issues like this very seriously. We will immediately investigate the ongoing WiFi problem and work to address it promptly to ensure that future guests do not encounter similar issues. Additionally, we apologize for any disturbances caused by poor soundproofing between rooms. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great value
Nice motel with a good selection of breakfast food. Best part was the shower... Lots of water pressure and a shower head that is plenty high for a tall person.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 27 feb. 2024
Hello Robert,We're delighted to hear you enjoyed our breakfast selection and the water pressure in the shower. Our team strives to make stays comfortable for guests of all heights. Your feedback is appreciated.

6/10 Aceptable

Kim

Viaje de negocios
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Servicio y personal
I was disappointed because i booked a smoking room and got there and they stated they did not have a smoking room. I would have to smoke outside.
Se hospedó 4 noches en enero de 2024
Respuesta de Guest Relation Management, el 6 feb. 2024
Hi Kim,Thank you for your feedback regarding your recent stay at our hotel. While we strive to accommodate all guest requests, including smoking preferences, room availability can sometimes be limited, and we may not always be able to fulfill specific requests. However, we appreciate your understanding and feedback, and we will use it to improve our communication and ensure a smoother experience for our guests in the future. We value your feedback and hope to have the opportunity to provide you with a more positive experience on your next visit.

6/10 Aceptable

Christine

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Very noisy, alot of road noise. Thin walls, hearing loud people.. Glad it was only one night
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relation Management, el 30 ene. 2024
Hi Christine,Thank you for your feedback regarding your recent stay at our hotel. Your comments about road noise and thin walls are duly noted, and we will use this feedback to address any potential improvements that can be made to enhance the sound insulation in our rooms. Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.

10/10 Excelente

Diego

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relation Management, el 16 ene. 2024
Hi Diego,Thank you so much for your fantastic 5-star rating! We're thrilled to hear that you had an excellent experience during your stay. Providing top-notch service and accommodations is our goal, and we're delighted that we could meet your expectations. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

2/10 Terrible

KIMANITA

Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relation Management, el 16 ene. 2024
Hi Kimanita,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terrible

Steve

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Terrible Service
I reserved a room a week in advance to go out of town to finish Christmas shopping and upon arrival they no longer had a room...terrible service and had to find another room
Se hospedó 2 noches en diciembre de 2023
Respuesta de Guest Relation Management, el 26 dic. 2023
Hi Steve,Thank you for your feedback regarding your recent stay at our hotel. We take your feedback seriously, and I assure you that we will investigate this matter promptly to understand what went wrong in our reservation system and to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Christopher

Didnt get the room i booked. Very rude staff and dirty rooms
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 24 dic. 2023
Hello Christopher,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We strive to provide exceptional service and clean accommodations to all our guests. We encourage you to reach out to our management team directly so we can further address your concerns.

4/10 Malo

Chad

Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relation Management, el 19 dic. 2023
Hi Chad,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

4/10 Malo

Frank

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 17 dic. 2023
Hello Frank,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize for any inconvenience you may have experienced during your time with us. Please feel free to reach out to us directly so we can address any specific concerns you may have had. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

6/10 Aceptable

Brian

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Both ice machines on the top and bottom floors were broken. The toilet was leaking water all over the floor. Plus, I was told that the suite I booked was unavailable because I paid the price of a normal room online. Just tragic.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 16 dic. 2023
Hello Brian,We apologize for the inconveniences you encountered during your stay. We strive to provide a comfortable experience for all our guests. We understand that the ice machines and toilet issue inconvenienced you, and we apologize for any frustration caused. Our team is working diligently to address these concerns. For any future bookings, we recommend reaching out directly to ensure availability and the correct room type. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

10/10 Excelente

Randy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cost for value was great.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relation Management, el 13 dic. 2023
Hi Randy,Thank you for taking the time to share your feedback. We're delighted to hear that you found the cost for value to be great during your recent stay. Providing excellent value for our guests is a top priority, and we are pleased that we could meet your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

4/10 Malo

Belinda

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relation Management, el 5 dic. 2023
Hi Belinda,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terrible

Erin

Viaje en pareja, Viaje con mascota
No le gustó: Condiciones de la propiedad
Staff was rude and not accomadating
Se hospedó 2 noches en noviembre de 2023
Respuesta de Guest Relation Management, el 29 nov. 2023
Hi Erin,Thank you for your feedback regarding your recent stay at our hotel. Providing excellent customer service is of the utmost importance to us, and it's disappointing to learn that we fell short of your expectations. Your feedback is valuable, and we take it seriously. We will investigate the matter further to understand what happened and to address any issues with our team. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Erin

Viaje en pareja, Viaje con mascota
No le gustó: Servicio y personal y condiciones de la propiedad
No room available
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relation Management, el 29 nov. 2023
Hi Erin,We understand the importance of having a reservation and being accommodated promptly. We take your feedback seriously and would like to investigate the circumstances surrounding this issue. If there were any specific challenges or details you would like to share, please feel free to provide more information. This will help us address the issue and ensure a more seamless experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Malo

Mohammed

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Terrible condition for breakfast items.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 26 nov. 2023
Hello Mohammed,We apologize for any inconvenience you may have experienced with our breakfast items. We strive to provide a high-quality dining experience and appreciate your feedback. Your comments have been shared with our management team for further review and improvement.

8/10 Bueno

James

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Noisy toilet runs every five minutes
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relation Management, el 14 nov. 2023
Hi James,Thank you for your feedback regarding your recent stay at our hotel. Your comfort is important to us, and we will address the problem immediately. Our maintenance team will investigate and fix the issue to ensure that our facilities meet the high standards we strive to maintain. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Aceptable

Rider

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicios
The room was very clean but there were roaches at night. The toilet was leaking water from the valve in the back. When I got there they have a bucket right underneath it. The staff was average, the place overall was average, the area was a bit sketchy because of the gas station right in front of it. Overall, this place wasn't too bad for the price.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Guest Relation Management , el 8 nov. 2023
Hi Rider,Thank you for your feedback regarding your recent stay at our hotel. The presence of roaches and a leaking toilet is absolutely not acceptable, and we take this matter very seriously. We have already taken steps to address and resolve these issues to prevent them from happening to future guests. Our team will work diligently to ensure that the cleanliness and maintenance of our rooms are of the highest standard. Regarding your comments about the staff and the surrounding area, we will use your feedback as an opportunity to make improvements and ensure a better experience for all our guests. We are committed to providing a more comfortable and pleasant stay for you and all our guests, and we hope you will consider giving us another chance in the future.

6/10 Aceptable

Jeffrey

No le gustó: Servicios
Scary area. I would not walk far from property. Breakfast was terrible.
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relation Management, el 7 nov. 2023
Hi Jeffrey,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. The safety and well-being of our guests are of utmost importance to us, and we take your comments seriously. We will look into this matter and take any necessary steps to enhance the security and peace of mind for our guests. We will also review our breakfast options and make improvements to better serve our guests. We hope you will consider giving us another opportunity to provide you with a more positive experience in the future.

10/10 Excelente

terry

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Stay
Highly recommend this place,very clean,great service
Se hospedó 2 noches en noviembre de 2023
Respuesta de Guest Relation Management, el 6 nov. 2023
Hi Terry,We are delighted to hear that you had a great stay with us! Your positive feedback about the cleanliness and the quality of service is greatly appreciated. Providing a clean and comfortable environment with excellent service is our goal, and we are thrilled to know that we met your expectations. Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back in the future.

10/10 Excelente

K.Lakshmi Narayana

Viaje en grupo, Viaje familiar con niños
Excellent Room.
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relation Management, el 2 nov. 2023
Hi K.Lakshmi,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found your room to be excellent during your stay. Providing our guests with a comfortable and pleasant accommodation experience is one of our top priorities, and we're delighted that we could meet your expectations. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Aceptable

Cliente verificado

Viaje en grupo
Le gustó: Servicio y personal y comodidad de las habitaciones
OK stay at a reasonable price
Check-in was smooth and handled by a very friendly staff. The room and bathroom were clean, though the carpet and tiles seemed to need a remodel. The shower pressure was strong engouh Until I saw a roach on the work table. The door
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relation Management, el 25 oct. 2023
Hello Guest,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your positive remarks about the smooth check-in process and the friendliness of our staff, as well as your comments on the cleanliness of the room and bathroom. Your comments about the carpet and tiles needing a remodel are noted, and we will take them into consideration for future improvements. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Malo

DOUGLAS

Viaje en pareja
No le gustó: Servicio y personal y condiciones de la propiedad
1. All the ice machines on the property did not work 2. The bathroom was in very poor condition. 3. Noise from party in adjacent rooms was disturbing all night.
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relation Management, el 23 oct. 2023
Hi Douglas,Your feedback is of utmost importance, and we take these matters seriously. We are actively addressing the issues you raised with our maintenance and housekeeping teams to ensure that such problems do not occur in the future. Additionally, we will be implementing measures to handle noise disturbances and maintain a peaceful environment for all our guests. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back and provide you with a much more enjoyable experience in the future.

10/10 Excelente

Shawn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was great and I will make it my business to stay there again.
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relation Management, el 17 oct. 2023
Hi Shawn,Thank you for your wonderful feedback! We are thrilled to hear that you had a great experience during your stay at our property. It's fantastic to know that you enjoyed your time with us and that you plan to return in the future. We genuinely appreciate your kind words and your decision to make our hotel your preferred choice. Once again, thank you for your positive feedback and your loyalty. We can't wait to have you back as our guest.

10/10 Excelente

Shuai

Se hospedó 4 noches en octubre de 2023
Respuesta de Manager, el 5 nov. 2023
Hello Shuai,Thank you for taking the time to leave a positive review of our hotel! We are delighted to hear that you had a wonderful experience during your stay. It is our goal to provide exceptional service and comfort to all our guests. We value your feedback and appreciate your recommendation. We hope to have the pleasure of welcoming you back in the future!

6/10 Aceptable

Jason

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The room was fine except for the gaping hole where a smoke detector should be. Will probably choose a different hotel next time.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 14 oct. 2023
Hello Jason,We apologize for any inconvenience caused by the missing smoke detector. Our maintenance team will address this issue promptly. We hope to have the opportunity to serve you better in the future.

2/10 Terrible

Rupam

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Don't even think about staying here
Would not recommend staying here. First the property does not offer a good vibe (kind of shady) when it comes to stay with your family. There were cockroaches in the rooms. The breakfast was the most terrible part of the stay- welcomed us with a gallon of expired milk. The waffle batter was not coming out of the dispenser. There was nothing else to eat. When the worker came in and tried to shake it , it looked like they never bothered to clean it in years. The person in charge was very very rude. Never ever going back there. Super 8 or Hotels .com should take action against such properties.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 14 oct. 2023
Hello Rupam,We apologize for the negative experience you had during your stay. We take cleanliness and guest satisfaction very seriously and we apologize for any inconvenience caused. We appreciate your feedback and will address the issues mentioned to ensure a better experience for future guests.

6/10 Aceptable

Dianna

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
The ice maker on both floors were not working. The door did not seal correctly.
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relation Management, el 9 oct. 2023
Hi Dianna,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments regarding the issues you encountered with the ice makers and the door seal. We will address these issues promptly to ensure that our guests have a hassle-free and comfortable stay in the future. Thank you for choosing our hotel, and we hope you will consider staying with us again in the future.

2/10 Terrible

Fernando

Se hospedó 5 noches en octubre de 2023
Respuesta de Guest Relation Management, el 10 oct. 2023
Hi Fernando,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Aceptable

lois

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Computers were done, most of the time. First room, tv didnt work...i had to asked to be moved. No internet. Know that most was not there fault..but only floors available were 2nd floor.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 7 oct. 2023
Hello lois,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our room and your insights regarding our tv. Please do come see us again.