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Opiniones de Pestana Grand Premium Ocean Resort

5 out of 5
Pestana Grand Premium Ocean Resort
23 Rua da Ponta da Cruz, Funchal

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 304 de 537 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 193 de 537 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 25 de 537 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 6 de 537 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 537 opiniones" "

9.0/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Fernando, Madrid

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El trato del personal. Faltaban bolsitas higiénicas en el baño
Se hospedó 7 noches en septiembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en agosto de 2019
Respuesta de Andreina Aguiar Guest Relations, el 3 oct. 2019
Dear Guest, Thank you very much for sharing your experience with us and for your visit to our hotel. It was an absolute pleasure taking care of you and we are more than proud that you enjoyed your holidays! We will be looking forward to welcoming you back in our hotel when you return to our beautiful island. Our warmest regards, The Management

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en junio de 2019
Respuesta de GRelations, el 30 jul. 2019
Dear Guest, Thank you very much for your review and for choosing our hotel for your holidays in Madeira. It was a pleasure taking care of you. Should you ever consider returning to our island, we will be happy to welcome you back at Lti Pestana Grand. Our warmest regards, Guest Relations

6/10 Aceptable

Cliente verificado

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
hotel de 5 estrellas no lo vale personal en el desayuno un poco desagradable aunque se disculparon despues. limpieza regular dejaron durante 3 dias una copa de ron usada en la habitacion sabana agujereada.
Se hospedó 5 noches en octubre de 2018
Respuesta de Management, el 25 oct. 2018
Estimado huésped, Agradecemos el tiempo que se tomó en compartir su comentario con nosotros y por su preferencia por Lti Pestana Grand como su hotel de elección para sus vacaciones en Madeira. Nos gustaría también agradecerle su retro alimentación y presentarle nuestras disculpas por no cumplir con sus expectativas. Le aseguramos que pasaremos su comentário a nuestra administración para analice. Aun así, estamos muy contentos de recibir su retro alimentación y esperamos que hayan tenido un momento agradable y relajante con nosotros. Esperamos poder contar nuevamente con su preferencia en un futuro viaje hacia nuestra isla. Saludos Cordiales, La Dirección

10/10 Excelente

Pepe, Móstoles

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Me he sentido realmente agusto y despreocupado en este Hotel. El personal de Recepción ha estado siempre atento a mis necesidades. En los desayunos el personal está pendiente de cada uno de los clientes. La limpieza de la habitación inmejorable. He disfrutado de mis días de descanso a tope.
Se hospedó 7 noches en mayo de 2018
Respuesta de Management, el 28 may. 2018
Estimado invitado, Gracias por sus comentarios y para compartirlo con los viajeros de todo el mundo. Nuestras opiniones de los invitados son lo más importante para nosotros para mejorar nuestro servicio. Esperamos verte de nuevo en el futuro cercano, Atentamente, La gestión

8/10 Bueno

Reme, Barcelona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No corresponde a un 5* español pero está muy bien
Este hotel no tiene el nivel de un 5* español más que en el precio pero, salvando esto, es un hotel correcto, agradable, limpio, bien ubicado, bien comunicado.
Respuesta de Reynolds, el 8 ene. 2016
Estimado D. Reme, En nombre de todo el equipo de Hotel Pestana Grand, queremos agradecerle su comentario y que se haya tomado su tiempo para compartirlo y recomendarnos a otros usuarios de Expedia. Muchas gracias por sus palabras, recomendación y por destacar la atención recibida por parte del equipo de l’hotel. Nos alegra mucho saber que su experiencia con nosotros ha sido de su agrado. Estaremos encantados de volver a recibirle cuando lo desee. Recibe un cordial saludo, Alberto Reynolds Director

10/10 Excelente

Felipe, Madrid, España

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena experiencia durante el puente de mayo
Hotel muy bien ubicado, con jardines cuidados y con magníficas vistas. Varias franjas horarias ofreciendo bebidas con precio 2x1 durante el Happy Hour. Parking gratuito: buen detalle. Desayuno buffet con una buena selección de comida, aunque podrían mejorar un poco los fiambres ofrecidos. Spa y gimnasio correctos. Buena oferta de actividades antes de la cena. Oferta variada de restaurantes. Personal de recepción excepcionalmente amable y dispuesto a ayudar.

6/10 Aceptable

Lothar, Neubiberg

Viaje en pareja
Le gustó: Limpieza y servicios
Schöne Anlage in imposanter Lage mit Meerblick, geschultes und freundliches Personal, leider einige Schwachpunkte (Buffet, Erhaltungszustand, Prozesse), auf Kritik und Reklamationen vor Ort wurde nicht eingegangen
Se hospedó 8 noches en febrero de 2024
Respuesta de The Management, el 3 mar. 2024
Sehr geehrter Herr Lothar ,Wir danken Ihnen, dass Sie uns Ihre ehrliche Meinung zu Ihrem Aufenthalt mitgeteilt haben. Leider haben wir nicht alle Ihre Erwartungen nicht erfüllt. Für entstandene Unannehmlichkeiten entschuldigen wir uns aufrichtig. Wir haben alle genannten Punkte zur Kenntnis genommen, sodass zeitnah Verbesserungsmaßnahmen eingeleitet werden können. Vielen Dank, dass Sie das Pestana Grand für Ihren Urlaub gewählt haben. Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen. Mit freundlichen Grüßen Gilberto Gouveia Hoteldirektor

10/10 Excelente

FREDERIC

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Tres bien situé près de funchal avec transports en commun la promenade accessible par portillon la demi pension très bien variée et goûteuse. Petit déjeuner tre
Se hospedó 10 noches en febrero de 2024
Respuesta de The Management, el 26 feb. 2024
Cher Monsieur Frederic, Nous sommes très heureux d’apprendre que votre récent séjour à Pestana Grand a été très plaisant et que vous l’avez beaucoup apprécié. Notre équipe souhaiterait vous remercier pour votre très aimable avis.Merci beaucoup d’avoir choisi Pestana Grand pour vos vacances. Nous sommes impatients de vous accueillir de nouveau dans notre hôtel.Cordialement, Gilberto GouveiaDirecteur de L'Hôtel

8/10 Bueno

Oleksandr

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Great team , very helpful. Property needs updating.
Se hospedó 4 noches en febrero de 2024
Respuesta de The Management, el 26 feb. 2024
Dear Mr. Oleksandr, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 Excelente

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The views from the room were priceless, the customer service was top notch, and the use of Judita's laundry service was both efficient and s cost savings.
Se hospedó 5 noches en enero de 2024
Respuesta de The Management, el 22 ene. 2024
Dear Mr. David, Thank you for your feedback on your stay at Pestana Grand. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Grand, and we look forward to welcoming you again soon.Best regards, Gilberto GouveiaHotel Manager

8/10 Bueno

Abhirama

Le gustó: Servicio y personal
Great location, great staff and amenities
Great location with all available amenities. Easy access to Forum Madeira mall as well as Funchal attractions. The staff are extremely positive and proactive to make your stay comfortable. Only negative is that the hotel needs a revamp with the flooring in the common areas, the dining area a bit run down. The rooms are really good size but again, the furniture needs a revamp.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Hotel Manager, el 8 ene. 2024
Dear Mrs. Wendy, on behalf of our entire team at Pestana Grand Hotel, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. We apologize for not being able to fully fulfil your expectations and we assure you that your comments will be taken in consideration for future decisions regarding our hotel. It was a real pleasure for us to have you as our Guest. Best regards, Gilberto Gouveia Hotel Manager

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Good stay
Good stay, convenient location. Good meals
Se hospedó 3 noches en diciembre de 2023
Respuesta de The Management, el 27 dic. 2023
Dear Mr./Mrs. Hotels.com User, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 Excelente

Preston

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de The Management, el 27 dic. 2023
Dear Mr. Preston, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

8/10 Bueno

Ulrich

Le gustó: Limpieza
Ok mit dem starken Preisnachlass ; aber keine 5 Sterne für mich
Se hospedó 7 noches en diciembre de 2023
Respuesta de Gilberto Gouveia Hotel Manager, el 9 dic. 2023
Sehr geehrter Herr Ulrich, im Namen unseres gesamten Teams im Pestana Grand möchten wir Ihnen dafür danken, dass Sie sich die Zeit genommen haben, uns Ihre Meinung mitzuteilen. Ihre Meinung ist für uns sehr wichtig, um unseren Service weiter zu verbessern und auf die Bedürfnisse unserer Gäste einzugehen. Es war uns eine große Freude, Sie als Gast zu haben, und wir freuen uns darauf, Sie wieder im Pestana Grand begrüßen zu dürfen. Mit freundlichen Grüßen,

8/10 Bueno

Alison Wai Yee

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The buffet selections were good for breakfast and dinner. Enjoyed the pool area and nice walk along the promenade. However as most guests mentioned the hotel needs updating.
Se hospedó 6 noches en noviembre de 2023
Respuesta de Customer Service Team, el 6 dic. 2023
Dear Mrs. Wai Yee,Firstly, we would like to thank you for taking the time to give us your feedback on your present stay at Pestana Grand Hotel. We are very pleased that you are enjoying your holiday and it is for us all a great honor to have you as our guests.If you need any assistance or any information about the hotel or the island, please contact the reception. Your full satisfaction is of great importance to us all.We wish you a continued pleasant stay with us.With my kindest regards,

10/10 Excelente

Suresh

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The facilities and amenities were wonderful and location was good with easy access
Se hospedó 3 noches en octubre de 2023
Respuesta de The Management, el 14 oct. 2023
Dear Mr./Mrs. Suresh, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 Excelente

Karen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location. We walked the Lido everyday to Praia Formosa and we walked one day to Funchal (60 minutes). We also used the Yellow Hop On Hop Off bus which had 2 stops really close to the hotel. The staff could not be more helpful. Ask for a west facing room. We had a lovely ocean view, but could not see sunset from our balcony. No problem, easily seen from the pool area.
Se hospedó 7 noches en septiembre de 2023
Respuesta de The Management, el 29 sept. 2023
Dear Mrs. Karen, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

8/10 Bueno

wade

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 7 noches en septiembre de 2023
Respuesta de The Management, el 29 sept. 2023
Dear Mr. Wade, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 Excelente

Justin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Geweldig hotel
Goede service, mooie grote kamers, netjes en schoon. Hotel is ook een goede uitvalsbasis voor de rest van het eiland. Het eten in de restaurants is erg goed (wel van tevoren reserveren), het standaard buffet vonden we wat te massaal. Enige aanmerking zou zijn dat het al een wat ouder hotel is, maar onze kamer was daar niets van te merken
Se hospedó 10 noches en agosto de 2023
Respuesta de The Management, el 13 sept. 2023
Geachte heer Justin, We zijn blij te om horen dat uw recente verblijf bij Pestana Grand zeer goed is bevallen en dat u enorm hebt genoten van uw verblijf. Ons team wil u graag bedanken voor uw eerlijke en vriendelijke feedback.Hartelijk dank voor het kiezen van Pestana Grand voor uw verblijf. We hopen u snel weer in ons hotel te kunnen begroeten.Met vriendelijke groeten, Gilberto GouveiaHotel Manager

10/10 Excelente

Jacquy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bel hôtel Bel endroit
Se hospedó 5 noches en agosto de 2023
Respuesta de The Management, el 30 ago. 2023
Chère Madame Jacquy, Nous sommes très heureux d’apprendre que votre récent séjour à Pestana Grand a été très plaisant et que vous l’avez beaucoup apprécié. Notre équipe souhaiterait vous remercier pour votre très aimable avis.Merci beaucoup d’avoir choisi Pestana Grand pour vos vacances. Nous sommes impatients de vous accueillir de nouveau dans notre hôtel.Cordialement, Gilberto GouveiaDirecteur de L'Hôtel

10/10 Excelente

Alexis, Froyennes

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place
Se hospedó 9 noches en julio de 2023
Respuesta de The Management, el 29 ago. 2023
Dear Mr. Alexis, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 Excelente

Luis

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recomendo
Hotel muito bonito e confortável
Se hospedó 4 noches en agosto de 2023
Respuesta de The Management, el 14 ago. 2023
Caro Sr Luís, Ficámos encantados em saber que a sua estadia recente no Pestana Grand foi muito agradável e muito apreciada. Em nome da equipa, gostaríamos de agradecer-lhe pelo seu amável feedback.Muito obrigado por ter escolhido o Pestana Grand para as suas férias. Esperamos voltar a acolhê-lo em breve no nosso hotel.Cordialmente, Gilberto GouveiaDiretor Geral

10/10 Excelente

Lisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
They will take good care of you!! Any problem you have they are there to fix. Very caring staff and great option. I would stay there again for sure!!
Se hospedó 4 noches en julio de 2023
Respuesta de Pestana Grand Hotel, el 23 jul. 2023
Sehr geehrte Frau Lisa, Wir haben uns sehr gefreut zu hören, dass Ihr jüngster Aufenthalt im Pestana Grand erfreulich war und dass Sie ihn sehr genossen haben. Unser Team möchte Ihnen für Ihr sehr freundliches Feedback danken.Vielen Dank, dass Sie das Pestana Grand für Ihren Urlaub gewählt haben. Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen Gilberto GouveiaHoteldirektor

2/10 Terrible

Markus

No le gustó: Servicio y personal y condiciones de la propiedad
Das Hotel ist seine 5 Sterne nicht würdig weil Empfang sehr unfreundlich, servierpersonal ungeschult (ok für 3 Sterne), Gym schmuddelig mit alten Geräten & wenig bis keine Auswahl.
Se hospedó 7 noches en julio de 2023
Respuesta de The Management, el 25 jul. 2023
Sehr geehrter Herr Markus, wir danken Ihnen, dass Sie uns Ihre ehrliche Meinung zu Ihrem Aufenthalt mitgeteilt haben. Leider haben wir Ihre Erwartungen nicht erfüllt. Für entstandene Unannehmlichkeiten entschuldigen wir uns aufrichtig. Wir haben alle genannten Punkte zur Kenntnis genommen, sodass zeitnah Verbesserungsmaßnahmen eingeleitet werden können.Wir wissen es zu schätzen, dass Sie das Pestana Grand für Ihren Aufenthalt gewählt haben. Hoffentlich geben Sie uns bei einem späteren Besuch die Gelegenheit, unsere hohen Servicestandards unter Beweis zu stellen und Ihr Vertrauen zurückzugewinnen.Mit freundlichen GrüßenGilberto GouveiaHoteldirektor

8/10 Bueno

Tiziana

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 7 noches en junio de 2023
Respuesta de Pestana Grand Hotel, el 9 jul. 2023
Dear Mrs.Tiziana, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 Excelente

Patricio

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Personne très sympathique et professionnelle.
Se hospedó 2 noches en julio de 2023
Respuesta de Pestana Grand Hotel, el 9 jul. 2023
Cher Monsieur Patricio, Merci pour vos commentaires sur votre séjour au Pestana Grand. Nous sommes heureux d'apprendre que vous avez apprécié l'expérience et le service dévoué, attentionné et professionnel de notre équipe. Vos commentaires nous rendent fiers et nous incitent à améliorer continuellement notre service et à viser l'excellence.Ce fut un grand plaisir pour nous de vous accueillir en tant qu'invité. Nous tenons à vous remercier d'avoir séjourné au Pestana Grand et nous nous réjouissons de vous accueillir à nouveau bientôt.Cordialement,Gilberto GouvéiaDirecteur de l'hôtel

10/10 Excelente

Peter

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ich war positiv überrascht.
Se hospedó 7 noches en junio de 2023
Respuesta de The Management, el 28 jun. 2023
Sehr geehrter Herr Peter, wir haben uns sehr gefreut zu hören, dass Ihr jüngster Aufenthalt im Pestana Grand erfreulich war und dass Sie ihn sehr genossen haben. Unser Team möchte Ihnen für Ihr sehr freundliches Feedback danken.Vielen Dank, dass Sie das Pestana Grand für Ihren Urlaub gewählt haben. Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen Gilberto GouveiaHoteldirektor

4/10 Malo

Joelle

Viaje en pareja
No le gustó: Limpieza
Dans l’ensemble des prestations décevantes. La chambre est spacieuse, beaucoup de rangements et un balcon très agréable avec vue mer. Mais obligée de demander que le ménage soit fait de façon « normale » et se rendre compte que c’est fait de façon superficielle. Les installations sont un peu démodées mais bien entretenues. La situation au bord de la mer avec accès à la promenade du Lido est impeccable. Mais le vrai problème concerne la demi-pension. Le petit déjeuner est quelconque, des produits industriels sans goût. Le dîner sous forme de buffet est comparable à une cantine triste, les propositions sont standardisées pour une clientèle internationale. Peu de cuisine locale. Et l’impression de plats sans âmes et dépourvus d’assaisonnement. Nous avons après 3 jours renoncé à la demi pension déjà payée pour prendre PDJ et repas à l’extérieur. Notre absence durant plus de la moitié du séjour est passée inaperçue. Au moment du checkout aucune question, pas de feed-back. L’impression d’avoir été invisibles.
Se hospedó 9 noches en mayo de 2023
Respuesta de The Management, el 5 jun. 2023
Chère Madame Joelle, Merci d’avoir pris le temps de nous donner votre avis concernant votre récent séjour. Votre retour nous est essentiel pour améliorer la manière dont nous travaillons.Nous souhaitons vous présenter nos excuses pour ne pas avoir répondu à vos attentes concernant votre chambre. Nous travaillons avec les équipes d’entretien ménager et de maintenance afin d’accentuer les contrôles standards auxquels chaque chambre est soumise, afin d’éviter que de tels désagréments se reproduisent à l’avenir.Nous sommes sincèrement désolés que vous ayez été déçu de votre expérience gastronomique. Nous avons fait part de vos commentaires à notre Manager Nourriture et Boisson, et nous prenons actuellement les mesures nécessaires afin d’améliorer notre offre. Nous espérons que vous nous donnerez une nouvelle occasion de vous accueillir et de regagner votre confiance à l’avenir. Ce fut un réel plaisir de vous avoir comme hôte à Pestana Grand.Cordialement, Gilberto GouveiaDirecteur de L'Hôtel

8/10 Bueno

CONSTANCE

Viaje familiar
Le gustó: Limpieza y servicio y personal
A part la literie très mauvaise, l'hôtel est très bien. Le personnel est très aimable et attentionné que ce soit à la réception, au restaurant ou les femmes de ménage.
Se hospedó 8 noches en mayo de 2023
Respuesta de The Management, el 23 may. 2023
Chère Madame Constance, Au nom de toute notre équipe du Pestana Grand, nous souhaitons vous remercier d’avoir pris le temps de nous donner un avis positif. Votre retour est crucial pour nous permettre de continuer à améliorer notre service et à anticiper les besoins de nos hôtes.Nous sommes heureux d’apprendre que nous avons répondu à vos attentes. Ce fut un réel plaisir pour nous de vous avoir comme hôte, et nous sommes impatients de vous accueillir à nouveau à Pestana Grand.Cordialement, Gilberto GouveiaDirecteur de L'Hôtel

10/10 Excelente

Diane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Food at the hotel
Breakfast good. Evening dinner ok if you eat in one of the themed restaurants otherwise eat out.
Se hospedó 2 noches en mayo de 2023
Respuesta de The Management, el 23 may. 2023
Dear Mrs. Diane, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 Excelente

Stephen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent hotel - highly recommend.
Lovely hotel with great amenities. Excellent large room which was very comfortable. Beautiful gardens and quiet surroundings but about 1 hour walk to centre of Funchal. There is no hotel shuttle into Funchal - would be good if provided as buses are quite busy. Choice of restaurants was good and half board a good option although there are plenty of restaurants on the walk in to Funchal. There is no shuttle service from or to the airport - either taxi (€45 approx) or bus. Tea/coffee supplied on arrival but need to request after if more required as not automatically replenished. Overall would highly recommend if you are happy to walk or bus to Funchal when needed.
Se hospedó 11 noches en abril de 2023
Respuesta de The Management, el 11 may. 2023
Dear Mr. Stephen, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.We have taken note of all the issues mentioned so that improvements can be made in the short-term.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 Excelente

Rashmi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 10 noches en abril de 2023
Respuesta de The Management, el 28 abr. 2023
Dear Mr. Rashmi,We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your stay. We look forward to welcoming you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 Excelente

Christopher

Se hospedó 7 noches en abril de 2023
Respuesta de The Management, el 21 abr. 2023
Dear Mr. Christopher, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your stay. We look forward to welcoming you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 Excelente

Ann Valerie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location with everything you would need
Se hospedó 7 noches en abril de 2023
Respuesta de The Management, el 17 abr. 2023
Dear Mrs. Ann Valerie, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

8/10 Bueno

Joanne

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
We particularly enjoyed the outdoor pool area and the hotel generally was lovely. The buffet restaurant was poorly organised for easy flow of guests. It was good to have alternative options. Some staff were excellent; others were possibly still being trained. If we asked for coffee, we needed to remember to ask for cups too! Our sea view room was beautiful and spacious. Please get rid of the plastic mattress protectors though - so uncomfortable.
Se hospedó 7 noches en marzo de 2023
Respuesta de The Management, el 29 mar. 2023
Dear Mrs. Joanne, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 Excelente

Robert, Mansfield

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Madeira's a great spot to vacation and we thoroughly recommend the Pestana Grand Ocean Resort. It's in a quiet location - about 25 mins drive from the airport, so no flight noise and far enough away from the cruise ship dock to be impacted by their daily arrival - but still convenient for Funchal via bus or walking along the promenade. The staff were great and very friendly/helpful, the room we booked had a fine ocean view and was spotless. We'd certainly stay there again.
Se hospedó 7 noches en marzo de 2023
Respuesta de Sara Basilio, el 21 mar. 2023
Dear Mr. Robert, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

8/10 Bueno

Steven

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en febrero de 2023
Respuesta de The Management, el 27 mar. 2023
Dear Mr. Steven, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive evaluation.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

8/10 Bueno

Richard

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Good all around resort, if a little quiet and sedate for some. Could use another seafood restaurant nearby instead of a couple of miles away. Maybe not charge for every little thing. Still, we had a good stay.
Se hospedó 3 noches en febrero de 2023
Respuesta de The Management, el 9 feb. 2023
Dear Mr. Richard, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 Excelente

Gregory

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean property, very friendly and helpful staff, fantastic food in terms of variety and quality. Amazing views over the sea, great location to set out from to explore Madeira and exceptional guest relations staff who can organise any service or excursion you like. Will definitely be back.
Se hospedó 4 noches en enero de 2023
Respuesta de The Management, el 5 feb. 2023
Dear Mr. Gregory, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your stay. We look forward to welcoming you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 Excelente

Jayne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing hotel
This was an amazing hotel , great facilities … lovely staff who would do anything to make the stay comfortable . Great breakfast buffet which sets you up for the day
Se hospedó 7 noches en enero de 2023
Respuesta de The Management, el 30 ene. 2023
Dear Mrs. Jayne, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 Excelente

Anthony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful Hotel
Terrific stay. Beautiful hotel. Sea view to die for.
Se hospedó 7 noches en enero de 2023
Respuesta de The Management, el 24 ene. 2023
Dear Mr. Anthony, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 Excelente

Joao

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
see the ocean and the sun born everyday
Respuesta de The Management, el 10 ene. 2023
Dear Mr. Joao, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. The views are really breathtaking for sunrise to sunset!Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 Excelente

Margaret

8/10 Bueno

Rohini, Alpharetta

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Stayed here during Christmas. The hotel is a little away from the city but probably has one of the best views. Lovely walking trail by the sea just as you walk out with some places to eat and tons of bars. We decided to go to Madeira during Christmas for its Christmas market since a lot of the other places are known to be closed on Christmas Day. The hotel staff is AMAZING and very helpful. They helped us arrange our excursions and we could not be happier. We were a large group too and they accommodated a lot of our requirements. The hotel is a little old and could do with a little upgrade. In all we had a great stay but given when we were there wished we had chosen something closer to the city of Funchal. Overall good hotel if views are what you are looking for.
Respuesta de The Management, el 5 ene. 2023
Dear Mr./Mrs. Rohini, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 Excelente

Gabriele Renate, Berlin

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed our stay (2-weeks) in this great hotel, friendly team, very helpful. Weather was very warm at 23 celsius in November, often a bit windy in the afternoon. Great food, especially in the restaurants. If you need food for your soul, the church service in the English Church in Funchal is inspiring.
Respuesta de The Management, el 2 dic. 2022
Dear Mrs. Gabriele Renate, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 Excelente

Charlton

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel has been the best hotel I’ve stayed in. I’ve traveled quite a bit but Pestana Grand has topped them all. From the moment you walk in you are made to feel very welcome. The ladies at the front are very professional and very polite. Check-in was really fast, smooth and very informative of the amenities of the property and the surroundings. The hotel room was large, clean and very comfortable. The restaurants are clean and well run with loads of dishes to choose from daily. All dishes are fresh and very tasty. I stayed 5 nights and wish I could of stayed longer, but I will be back next year. Great team work and well run hotel. Keep up the good work team Pestana.
Se hospedó 4 noches en noviembre de 2022
Respuesta de Gilberto Gouveia , el 21 nov. 2022
Dear Mr./Mrs. Charlton, Thank you for your feedback on your stay at Pestana Grand. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Grand, and we look forward to welcoming you again soon.Best regards,Gilberto GouveiaUnit Manager

8/10 Bueno

Robert

Le gustó: Limpieza y servicio y personal
Alles soweit in Ordnung
Se hospedó 7 noches en octubre de 2022
Respuesta de The Management, el 1 nov. 2022
Sehr geehrter Herr Robert, im Namen unseres gesamten Teams des Pestana Grand danken wir Ihnen, dass Sie sich Zeit genommen haben, uns ein positives Feedback zu geben. Ihre Meinung ist uns sehr wichtig, damit wir unseren Service weiter verbessern und uns gezielt auf die Bedürfnisse unserer Gäste einstellen können.Wir haben uns gefreut zu hören, dass wir Ihre Erwartungen erfüllt haben. Es war uns ein Vergnügen, dass Sie unser Gast waren und wir freuen uns darauf, Sie wieder im Pestana Grand begrüßen zu dürfen.Mit freundlichen Grüßen Gilberto GouveiaHoteldirektor

8/10 Bueno

Frank

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Høy standard, god mat.
Se hospedó 7 noches en octubre de 2022
Respuesta de The Management, el 25 oct. 2022
Dear Mr. Frank, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 Excelente

joan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a really good week at this hotel. Excellent value. Would happily return if going to Madeira again. Plenty of food choices. Never had problem getting subbed. Able to walk into Funchal. Near bus stop with regular bus every 10-15 minutes
Se hospedó 7 noches en octubre de 2022
Respuesta de The Management, el 25 oct. 2022
Dear Mrs. Joan, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager