Thanks for the feedback William! Come back anytime!

Hi Toni,I am very sorry for the misunderstanding and that you weren't able to enjoy a night at our motel. When you arrived, it was 11am and we had just had several checkouts that morning, so we needed time to turn the rooms over and get them ready for you as our check in time is normally 4pm. The WiFi was down, which did lead to a longer check in process, so I do apologize for that. That issue has since been resolved and our WiFi is back up and running again. From what I understood, you were going to a party and would be returning to the motel once the party was over, but weren't sure what time that would be, so I said that if you were back after hours then I would leave the keys in the lockbox for you and text you the information. My shift ended at 6pm and since you hadn't returned, I texted you the lockbox information for check in and then headed out. Our checkin hours are normally 4pm-6pm so I didn't think that would be too late. Our phone number is on our front window and on the sign in front of the motel, as well as online, so I had assumed that you would call us if you had any concerns or even come by the motel once your event was over as I was there on site all day. I will admit I was a little confused when you didn't show up without reaching out, as I thought I was clear that I just needed time to prepare your rooms and that they'd be ready soon. Our rooms are always ready for scheduled bookings by the 4pm-6pm check in window. I am sorry that you had to drive back home the same night, and if you choose to stay with us again I promise to offer you a much more pleasant and stream lined experience. We hope to have the opportunity to host you again. I hope the party was fun at least! Take care