We are truly sorry to hear about your experience. This is actually hard to believe because we have never gotten complaints of bed bugs before. Furthermore, each of our comfortable mattresses have bed bug protectants on them.Orkin Pest Control comes by the hotel periodically and on a regular basis to spray for bugs and anything that would make our guests uncomfortable. This is definitely not the level of service we strive to provide. Rest assured, we take matters like this very seriously and will address them immediately. We'll work diligently to rectify the situation, if bedbugs were in fact present. Your feedback is invaluable, and we appreciate you bringing it to our attention.

Cliff, We simply just do not put soiled linens in our rooms. If that were the case, you would see many more reviews to the same effect.

Michael, We apologize for your room being cold and unsatisfactory experience. With how cold it's been lately, it does the take the heaters to warm up a bit longer than usual, but rest assured they are all in great working order.Computers were updated while you were here, all the keys work-just had a technical hiccup!Housekeeping is upon request and placards are placed in the room to this effect-sorry you missed it. We encourage all of our guests to communicate with us that so we may provide them with nothing short of an exceptional experience.

Michelle, Thank you for your candid feedback. We will definitely let housekeeping know to check, check and triple check that the room is up to 110% cleanliness standards and can't wait to see you again soon! Thanks for staying and making Clarion Hotel your choice of accommodation.

Umesh, Thank you for your feedback. Let us know where we can improve so that we can provide a facility that is 100% to guest satisfaction.

Thanks Datasha! Hope to see you and the furry one back again at Clarion real soon!

Jimin, So happy to hear you say that! We will be anticipating your next arrival! See you again soon-

Thanks for your review. We are working diligently to get our hallways to be warmer. With the building having been built in '73 and colder temperatures, we have made it a priority to work on a solution for this.It does take a bit of time for the rooms to warm up and because of your review, we have made it a point to turn the heat on for guests on colder days so that they can enter it a cozier room that's more comfortable. We're all about guest satisfaction and your feedback helps us to make the guest experience that much sweeter!

Really appreciate it, Alison! We hope you make the Clarion Hotel your choice of stay each time you're in the area!

Thank you for the outstanding review. Hope we see you again real soon!

5 out of 5 sounds good to us! Hope to see you again real soon!

Really appreciate your feedback, Michele. Hope you make the Clarion Hotel your choice of stay next time you're in Maggie Valley!

Thank you!

Thank you for your feedback!

Debra, Thank you for your feedback. We are happy to hear you enjoyed the property and its amenities and hope you make the Clarion your choice of stay in the future!

Thank you so much for your kind words, Brenda. We hope to see you back again in Maggie real soon.

Thank you for your response, Denise.

Glad to hear you enjoyed your stay-hope to see you again real soon!

Thank you for your feedback!

Thanks for your feedback, Denise!

Thank you for your feedback!

Thank you for your feedback!

Thank you for your feedback,Sylvia! We hope to see you back again real soon!

Michael, We are sorry that your reservation did not come through and we are attempting to resolve this with Expedia so we do not inconvenience those guests that have booked 3rd party.Because of the power outage we had for a few hours in the morning, the pets that were staying got scared and Management requested for pet parents to calm their pets. Perhaps the next time you visit Maggie your stay will be more seamless and we hope for the opportunity to serve you better again in the future.

Thank you very much!

Hello, Our elevator is in the process of being updated, but works just fine. The elevator does stop fully on each floor and we are full non-smoking facility. Guest safety is one of our top priorities here at the Clarion.Thank you,

Otissa, To begin, it was your elderly parents staying in the room. Housekeeping was by to change sheets after they found that they were soiled with what seemed to be urine. Housekeeping along with our front desk agents also did take sympathy to your situation and took it upon themselves to comfort your parents by asking them if it was okay to make up the bed once again and with towel delivery while your mother was present.There was no medicine stolen from the room. Our hotel has a zero tolerance policy when it comes to things of this sensitive nature. Any medication that is recovered from any room is immediately brought to the front desk and if it isn’t claimed in time, turned into the Sheriff’s office for proper disposal.The hotel maintains that nothing was taken from the room. The hotel further maintains that we did everything in our power to make your elderly parents feel at ease, safe and comfortable during their stay. Thank you.

Thanks for the great feedback, Amy!

Ashley, Thanks for your kind words! Yes, we thought it was pretty genius ourselves.

Thank you for your feedback, Olan!

Howie, That’s just how we roll. The hotel has been known as the motorcycle center of Maggie with its biker friendly accommodation and on-site restaurant. It would only be fitting for us to have covered parking for motorcyclists as well. Thanks for staying with us and making the Clarion Hotel in Maggie your choice.

Thanks for your feedback, Joshua.

Raymond,This is unacceptable! We have talked to our housekeeping staff to rectify this so it doesn't happen to anyone in the future. We apologize for the inconvenience and invite you back to stay with us. Ask for Shela and mention your review to receive a special discounted rate. A small courtesy so we can regain your trust and offer you a seamless stay.

Thank you for your feedback, William.

Thank you, Tracy! Glad to hear our staff served you well during the course of your stay. Hope to see you again soon-

Shucks, JerryForgive us. HBO is now back on and it turned out to be an issue with Spectrum which is now fixed. The pool is up and running so we hope to see you again soon!

Dale, Thanks for the feedback!Yes, our TVs are in need of a upgrade and we are working on this-Hallway carpet is new; although looks are in the eye of the beholder.Glad you enjoyed your stay otherwise and we hope to see you back again soon.

Riley, We spoke to our breakfast attendants and rest assured that they try everything before they set it out each morning. This is to ensure the quality and taste of our food. Some things are packaged, but we are far away from COVID times. May we can make it upto you the next time you stay in Maggie-

Cindy, Thanks for choosing Clarion as your choice of stay in Maggie. Sorry that your stay was short of exceptional-let us know how we can improve!

Tammy, Wish you left us more detailed feedback so we could know where we could improve.

Appreciate the feedback, William!