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What an amazing hotel. Staff are brilliant, food is brilliant, rooms are a little quirky what you would expect for such an old building. Went for a weekend birthday dinner and was blown away by the food and the staff. Pink roast lamb cooked to perfection. Substantial breakfast of eggs and bacon. Staff friendly and eager to assist. Highly recommended.
On Sunday evening no restaurant availability and no breakfast on Monday morning.
Also, although we were told reception was open up to 11.00pm, we were locked out at 8.55pm. Luckily I remembered the key code.
Amazing stay for one night. Would highly recommend.
Miu-Ling
Stayed 1 night in Jan 2024
10/10 Excellent
Lynn
21 Nov 2023
Lynn
Stayed 2 nights in Nov 2023
6/10 Okay
Verified traveler
Business traveler
7 Nov 2023
Liked: Cleanliness, staff & service
Disliked: Room comfort
Reception pleasant and friendly. The bed was very squeaky and the one plug socket located under the unit making it difficult to use. Shower lovely and powerful.
We enjoyed our overnight stay with a comfortable room and welcoming staff, especially James and Emma. The only frustration was the lack of internet although staff did their best to try and rectify the situation. The meal in the restaurant was excellent. Would definitely stay here again if we visit the area.
Beautiful accommodation, superb breakfast and classy dinner , within 2 minutes of peaceful walk along the canal, we will visit again , I’d recommend it to others too.
Absolutely fantastic place and enjoyed a first class meal in the restaurant. Staff were unbeatable and very knowledgeable in every way. Ours was a late booking and staff were exceptional to make us welcome and comfortable in every way. Will certainly stay again and can't rate the staff and hotel as it's defiantly 10 stars and should be a 5 star plus.
Many Thanks guy's for a great welcome and stay. Mike And Rachel. X
MICHAEL
Stayed 1 night in Aug 2023
10/10 Excellent
Andrew
Traveled with partner
21 Aug 2023
Liked: Amenities
It is a hotel where customer service is paramount and they do their utmost to ensure that guests have a thoroughly enjoyable experience.
We had One night getaway - top class hotel- beautifully decorated throughout with no extras in the room scrimped - chocolate - shoe shine and needle kit included! Fab comfy bed and a gorgeous bathroom with a huge shower space! The service was attentive and all areas that a guest would want for a stay provided. The hotel has a romantic boat ride where they provide drinks to the mooring - delightful hour ride up and down the black water and chelmer navigation waters- ala carte food is well priced and we spotted an afternoon tea which looked divine … breakfast was excellent! Can’t wait for my next stay!
Lynne
Stayed 1 night in Jun 2023
6/10 Okay
Verified traveler
19 Jun 2023
Liked: Cleanliness, staff & service
Bed uncomfortable. Check in process difficult. Staff very friendly and all other facilities good.
Booked a room with a king size bed, bed and room were not very big.
There was a hazard of a step between the room and the bathroom - not clearly highlighted as my fiancé caught his foot! And also dangerous when going for a wee in the night/dark as I found out.
It was noisy in the morning as we could hear people talking in the hall way. Going up/down the stairs and coming/going out of the main entrance.
There was old looking water stains on the ceiling and on the wall - room needed a paint.
When booking I asked for something special as it was for my fiancé’s birthday but nothing special was done in the room - a little disappointed as they said they could put rose petals and chocolates on the bed.
The restaurant looked really nice but did not get a chance to eat in there.
First impression on arrival was not very good, but everything after that turned to be an amazing experience. Henry, the manager was very helpful, took our bags to our room and showed us the facilities at the hotel. Staff at dinner helped us to enjoy a lovely meal. Amy at breakfast was a very bubbly and helpful person with great personality
Hotel came highly recommended and it was very good, the food options and what was served were great!! Well done Chef.
The only minus point I have is the bathroom being cramped as I'm 6'2 and literally had to crouch or lean to go to the toilet and have a shower. Minor things but otherwise all the feedback is all positive and we would both recommend and stay there again ourselves.
Lovely hotel and the food was excellent. Particular call out to the bar staff and their excellent cocktails.
Only downside was the very small car park, which was tight to get into as the restaurant was full.
Hotel is located 15 minutes from the High Street.
Our room was beautiful and well decorated. We particularly liked the 4 poster bed.
We didn’t dine at the hotel but the restaurant looks very nice and a couple of our friends said the food is divine.