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Opiniones de DoubleTree by Hilton Manchester - Piccadilly

4 out of 5
DoubleTree by Hilton Manchester - Piccadilly
One Piccadilly Place, 1 Auburn Street, Manchester, England

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 574 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 290 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 83 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 35 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 19 de 1001 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

8.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Eduardo

Se hospedó 1 noche en octubre de 2023
Respuesta de Reception Team , el 3 nov. 2023
Thank you for rating us 10 from your stay here in Doubletree by Hilton Manchester Piccadilly. We hope that we can welcome you back again in the near future!

8/10 Bueno

Gerald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Amanda/ Front of House Manager, el 12 sept. 2023
Dear Gerald,Thank you for your review.We hope to see you soon.

10/10 Excelente

Sebastian

Se hospedó 4 noches en octubre de 2022
Respuesta de Pete, Guest Services Manager, el 20 oct. 2022
Thank you for rating us 10/10. We are glad that you enjoyed your stay with us! Regards

10/10 Excelente

Luis

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente servicio y el desayuno me dncsntó. La cercania a la estación de picadilly es extraordinaria.
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

miguel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo
Se hospedó 5 noches en mayo de 2022
Respuesta de Karry, el 14 may. 2022
Dear MIguel, Thank you for taking the time to leave such a wonderful review. Please rest assured that your comments and praise have been passed on to the team. We welcome all feedback both good and bad as it helps us continue to improve our standards to provide our guests the best stay possible. Again, I would like thank you again for you lovely feedback and praise, it was our absolute pleasure in making your stay a pleasant one and we look forward to welcoming you back soon. DoubleTree Reception Team

8/10 Bueno

sandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2020
Respuesta de Shannon Sullivan, el 4 feb. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Juan P

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Súper bien me gusto el hotel la zona enfrente de la estación lo que lo hace conveniente
Se hospedó 2 noches en septiembre de 2019

10/10 Excelente

Jorge

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2019

10/10 Excelente

Gary

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient clean hotel with easy access to the train station and other amenities..
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Bjørn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great breakfast. Top service. Great room 2.nd floor, but some streetnoise at night.. Perfect roomcleaning.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Hisataka

Se hospedó 2 noches en abril de 2024

10/10 Excelente

Ann

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the cookie, will be back again
Se hospedó 1 noche en abril de 2024
Respuesta de Noor M., el 22 abr. 2024
Dear Ann,Our cookies are lovely indeed, we're glad that you've enjoyed it.Also, thank you for your terrific 10/10* rating & we cannot wait to provide you with a warm welcome back!

10/10 Excelente

David

Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Karl

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Noor M., el 22 abr. 2024
Dear Karl,Thank you for your time in leaving a feedback!Kind Regards

10/10 Excelente

Bill

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location, excellent bar area. Very friendly! Voilà!
Se hospedó 2 noches en abril de 2024
Respuesta de Noor M., el 22 abr. 2024
Dear Bill,Thank you for your fantastic 5/5* Review!We hope to provide you with a warm welcome back soon!

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent value. Clean. Convenient to train.
Se hospedó 1 noche en marzo de 2024
Respuesta de Elena Reception, el 13 abr. 2024
Hi Thomas,Thank you so much for your nice feedback. We are proud of our central location and our new rooms are spot on. We do look forward to have you back here soon

10/10 Excelente

Shubhabrata

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service. Very good location. Lots of places to eat.
Se hospedó 1 noche en abril de 2024
Respuesta de Elena Reception, el 13 abr. 2024
Hi Shubharata,Thank you for your review. I will share it with the rest of the team as motivator to keep giving a great service.Please do not hesitate to come back soon

10/10 Excelente

Luis

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place 👌
Se hospedó 1 noche en abril de 2024
Respuesta de Elena Reception, el 13 abr. 2024
Hi Luis,That is a very nice feedback! Thank you so much. It makes us proud to do our best every day!We look forward to welcome you back very soon

8/10 Bueno

steven

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient
Se hospedó 1 noche en marzo de 2024
Respuesta de Reception team , el 30 mar. 2024
Dear guest, Thank you for your rating!We hope that we can welcome you back again in the near future!Kind regards, Reception team

8/10 Bueno

JASON, Pontypridd

Le gustó: Limpieza y servicios
This would have been excellent. However, I was out all day after my first night. Upon my return, around 4pm, my room hadn’t been serviced. I needed clean towels to shower etc and the bin emptying. The staff advised me I needed to request an earlier service but since when? I wasn’t informed of this at check in. Although they offered to service the room, I was tired and wanted to chill. Not the usual standard of a Hilton.
Se hospedó 2 noches en marzo de 2024
Respuesta de Reception team , el 30 mar. 2024
Dear guest, We would like to apologize first of all for the housekeeping servicing that have not happened during your stay. Your feedback has been passed on to the housekeeping manager so this won't occur again in the future. We do hope that we can welcome you back again in the near future!Kind regards, Reception team

8/10 Bueno

William

Viaje en pareja
Good property, ideal location and great staff. 3 problems with bathroom - door didn’t lock as the lock hadn’t been lined up properly following refurb, water saving toilet flush was impossible to push and shower curtain rail was broken and had just been wedged into place resulting in it coming off the second the curtains are moved.
Se hospedó 1 noche en marzo de 2024
Respuesta de Noor M. , el 23 mar. 2024
Dear William,Thank you for your time in leaving a valued feedback with us! Please accept our sincere apology regarding the inconveniences you've encountered- Please rest assured the comments have been taken on board & the issue have been resolved. We hope to welcome you again soon!With Kind Regards,

10/10 Excelente

derek

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good service and great customer care
Se hospedó 1 noche en marzo de 2024
Respuesta de Elena, Reception Supervisor, el 10 mar. 2024
Sear Derek, Thank you so much for the full scores. it makes us happy when our guests do appreciate our service.We do hope to welcome you back very soon.Regards,

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A very nice stay…..
I stayed for one night on business. Everything about this hotel was excellent. The staff were very friendly and helpful, the room was comfortable and clean. My only slight issue with the room, was the bathroom. The drains were quite smelly - I suspect the shower trap needs cleaning out - which was unpleasant but didn’t affect my stay. The breakfast was also very nice, with a wide selection on offer and all was very good quality. Overall a very nice stay which I would recommend
Se hospedó 1 noche en febrero de 2024
Respuesta de Elena Reception Supervisor, el 10 mar. 2024
Dear Guest, Thank you so much for such a nice feedback. We are happy to hear that you did enjoy your stay here. Also, we have passed your comment to our Maintenance and Housekeeping Team and they have sorted the issue straight away. We do hope to welcome you back very soon for another stay.Regards,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest service Team , el 18 feb. 2024
Dear Guest ,Thank you for sharing your experience with us.Your feedback is of a big importance to us as it reflects our level of customer service and care. For us at the Double tree by Hilton , it is very important to meet and exceed guest expectations and by reading your feedback we are happy to see that we have succeeded in doing so. I shall make sure to thank our staff for the excellent service and pass on your feedback. It was a pleasure for us having you in our hotel and we are looking forward welcoming you again.Best Regards,

10/10 Excelente

Nick

Se hospedó 1 noche en febrero de 2024
Respuesta de Guest service Team , el 18 feb. 2024
Hi Nick ,Thank you for sharing your experience with us.Your feedback is of a big importance to us as it reflects our level of customer service and care. For us at the Double tree by Hilton , it is very important to meet and exceed guest expectations and by reading your feedback we are happy to see that we have succeeded in doing so. I shall make sure to thank our staff for the excellent service and pass on your feedback. It was a pleasure for us having you in our hotel and we are looking forward welcoming you again.Best Regards,

10/10 Excelente

Gill

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean and staff friendly and helpful. Can’t fault
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest service Team , el 18 feb. 2024
Hi Gill , Thank you for your feedback and looking forward welcoming you back for another memorable stay .

8/10 Bueno

Jan, Billingstad

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is a perfect hotel with a perfect room in the perfect location for travellers using the train to and from the Manchester Airport. The reception desk workers couldn't have been more polite. The only disappointment was the very cold bathroom/its floor. It's a shame that the guests can't regulate the temperature in the bathroom themselves, especially when the thermometer showed an outside temperature of approx. 0 degrees Celsius.
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest service Team , el 14 feb. 2024
Dear Guest ,Thank you very much for your feedback and rating ,I'm Sorry that was your experience during your stay and i have personally communicated all your raised issues with our head of departments.Please let us know before your next reservation so We can make sure that you have a great experience on your next visit .Thank you Guest service Team

10/10 Excelente

Laura

Se hospedó 1 noche en febrero de 2024
Respuesta de Guest service Team , el 14 feb. 2024
Dear Laura ,Thank you for sharing your experience with us.Your feedback is of a big importance to us as it reflects our level of customer service and care. For us at the Double tree by Hilton , it is very important to meet and exceed guest expectations and by reading your feedback we are happy to see that we have succeeded in doing so. I shall make sure to thank our staff for the excellent service and pass on your feedback. It was a pleasure for us having you in our hotel and we are looking forward welcoming you again.Best Regards,

10/10 Excelente

MIN KOO

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Good choice!
very satisfactory. clean, quiet, and friendly service. in addition easy access to Manchester picadilly station.
Se hospedó 1 noche en febrero de 2024
Respuesta de Noor M., el 12 feb. 2024
Dear MIN KOO,Thank you for your terrific 10/10* rating! We hope to provide you a warm welcome back.With very warm regards.

10/10 Excelente

Sue

Se hospedó 1 noche en febrero de 2024
Respuesta de Reception Team , el 10 feb. 2024
Thank you for your 10 out of 10 rating. We are glad you had a good time with us and we hope we can welcome you back again!

2/10 Terrible

Rasia

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de Reception team , el 10 feb. 2024
Thank you for taking the time reviewing us. Sorry that you did not have a good stay with us, please can we ask for more information about your stay? Thank you.

8/10 Bueno

Bernt

Se hospedó 3 noches en febrero de 2024
Respuesta de Reception Team , el 10 feb. 2024
Thank you for your 8 out of 10 rating!We are glad that you had a good stay with us! We hope we can welcome you back again in the near future!

10/10 Excelente

Daniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice refurbished room and the quality of the bed was excellent! Stayed just the one night and would certainly use again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Noor M., el 5 feb. 2024
Dear Daniel,We're delighted to have learned about your overall experience with us & we cannot wait to provide you a warm welcome back with us!Warm Regards,

10/10 Excelente

Tanya

Se hospedó 1 noche en febrero de 2024
Respuesta de Reception Team , el 10 feb. 2024
Thank you for your 10 out of 10 rating!We are glad that you had a good stay with us! We hope we can welcome you back again in the near future!

10/10 Excelente

Kelly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Noor M., el 5 feb. 2024
Dear Kelly, Thank you for your terrific 5/5* rating!We hope to welcome you again soon.Kind regards,

8/10 Bueno

William

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Noor M., el 5 feb. 2024
Dear William,Thank you for your time in leaving a valued 8/10* rating. We hope to warmly welcome you back soon!Kind regards,

10/10 Excelente

Gail

Se hospedó 1 noche en febrero de 2024
Respuesta de Noor M., el 5 feb. 2024
Dear Gail,Thank you for your time in leaving a 10-star review!We hope to provide you with a warm welcome back at Doubletree Manchester Piccadilly.

6/10 Aceptable

Carl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No access to the roof top terrace
The online advert shows a rooftop terrace, we booked 2 x rooms, one for us, the other for our friends. We picked this hotel so we could show our friends how lovely Manchester is, and planned to meet them on the roof top terrace for a drink, and to start showing them Manchester from the viewing area of the roof top terrace. Only to be told at reception when booking in that there is not roof to terrace!!! Very disappointing and deceiving. Normally they give a complimentary drink to spend at the bar with the corner Queen delux room, but this was not offered to us until I challenged it. Made me feel like I was begging. Oh and they need a sign on the back of the hotel, as Google maps takes you on a 10 min walk from the Q car park, when in fact it is literally facing you when you come out of the car park, 3- seconds walk away. Other than that, nice clean comfy rooms and nice polite bar staff.
Se hospedó 1 noche en febrero de 2024
Respuesta de Noor M., el 5 feb. 2024
Dear Carl,Thank you for your time in leaving a valued feedback. Unfortunately, our rooftop terrace is only for private hire as part of our Conference & Events packages.Our apologies for the inconvenience regarding not being given a complimentary drink voucher right away.Thank you for your lovely comments regarding the bar staff and your overall satisfaction with the room!We hope to welcome you back soon!Kind regards,

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Noor M., el 3 feb. 2024
Thank you for your time in leaving your feedback and scoring a 8/10* rating, we hope to see you again soon!Kind Regards

8/10 Bueno

Greg

Se hospedó 1 noche en enero de 2024
Respuesta de Noor M., el 3 feb. 2024
Dear Greg,Thank you for your amazing 8/10* rating, we hope to see you again soon!Kind Regards

10/10 Excelente

Dylan

Se hospedó 2 noches en enero de 2024
Respuesta de Noor M., el 3 feb. 2024
Dear Dylan,Thank you for your fantastic 10/10* rating we hope to see you again soon!Kind Regards

10/10 Excelente

Scott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Noor M., el 3 feb. 2024
Dear Scott,Thank you for your fantastic 10/10* rating we hope to see you again soon!Kind Regards

8/10 Bueno

Iain

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel near Piccadilly
Very convenient for Piccadilly railway and centre of the city. A comfortable stay. Nothing hotel could do but down to one lift as maintenance being done so bit of delay there. Comfortable bar area.
Se hospedó 2 noches en enero de 2024
Respuesta de Noor M., el 3 feb. 2024
Dear lain,Thank you for your time in leaving a valued feedback! We're glad to have learned of your overall experience. Please rest assured the 2nd lift has been fixed and back operational!We hope to see you again soon!Kind Regards

10/10 Excelente

Benjamin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Guest service Team , el 20 ene. 2024
Dear Benjamin ,Thank you for leaving us your feedback and a great rating from your recent stay with us here at the Doubletree by Hilton Manchester Piccadilly. We are glad that you have enjoyed your stay with us, and I will pass on your great recognition to all our team members, and I am sure they will appreciate this!We hope that we can welcome you back again in the near future!Thank you

10/10 Excelente

Emma

Se hospedó 1 noche en enero de 2024
Respuesta de Guest service Team , el 20 ene. 2024
Dear Emma ,Thank you for leaving us your feedback and a great rating from your recent stay with us here at the Doubletree by Hilton Manchester Piccadilly. We are glad that you have enjoyed your stay with us, and I will pass on your review and rating to all our team members, and I am sure they will appreciate this!We hope that we can welcome you back again in the near future!Thank you

10/10 Excelente

Kim

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel made you feel welcome from the start with hot cookies after check in to enjoy in your room. The room itself was exceptional. Very modern, well maintained, clean and had absolutely everything you needed for your stay. Lovely toiletries in the bathroom, hairdryer, ironing board and iron, fridge, TV and safe. The bed was huge and very comfortable. Although we where literally a stones throw from Piccadilly Station there was no noise at all. The only thing that let it down was the wifi you needed to be an Hilton member to get it for free which was a little strange especially considering the price of the rooms. Also only 1 of the 3 lifts was working so we waited over 15 minutes to get in an empty lift. This is a suberb hotel but if we were going to a gig at the arena again we would probably get an hotel closer to.
Se hospedó 1 noche en enero de 2024
Respuesta de Noor M. , el 14 ene. 2024
Dear Kim,Thank you for your terrific 5/5* rating!We're glad you've enjoyed your overall stay. Regarding the wifi, we offer free wifi to all of our guests which is a open secure network with no password required. The Our apologies regarding the lift situation, please rest assured it is within our top priority to fix this as soon as possible for the convivence of our guests and hotel staff!We hope to provide you a warm welcome back soon.With Kind regards

4/10 Malo

Vernon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
No hot water for shower in bathroom
We dont have hot water for the bathroom in the mid night.
Se hospedó 1 noche en enero de 2024
Respuesta de Reception Team, el 21 ene. 2024
Dear Vernon, First and foremost, we would like to apologise for the inconvenience that the water temperature has given during your stay. This has been passed on to our senior management and maintenance team in order for this not to occur again in the future. We hope that we can welcome you back again with better standards. Kind regards,

8/10 Bueno

Paul

Se hospedó 2 noches en enero de 2024
Respuesta de Noor M. , el 14 ene. 2024
Dear Paul thank you for your terrific 8/10* rating!We hope to see you again soon

10/10 Excelente

Sarah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Stay
Great stay at Doubletree Hilton. Requested for an early check in on booking and that was granted without a fee. Hotel staff were all kind and caring, the room was warm and comfortable, and the gym was good too. Buffet breakfast had a good selection of food and the porridge was lovely!
Se hospedó 2 noches en enero de 2024
Respuesta de Noor M. , el 14 ene. 2024
Dear Sarah,We're delighted to have learned of your terrific 10/10* feedback! Thank you for your lovely comments and we hope to welcome you again soon.Kind Regards,

10/10 Excelente

Natalie

Se hospedó 2 noches en enero de 2024
Respuesta de Elena Reception Supervisor, el 9 ene. 2024
Dear Natalie,Thank you for the nice scores. We are happy to see that you had a nice stay here with us.We are waiting forward to welcome you back in a not-too-distant future.