Interior

Opiniones de Hilton Garden Inn Manchester Emirates Old Trafford

3.5 out of 5
Hilton Garden Inn Manchester Emirates Old Trafford
Talbot Road, Old Trafford, Manchester, England

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 691 de 1008 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 229 de 1008 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 46 de 1008 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 17 de 1008 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 25 de 1008 opiniones" "

9.6/10

Limpieza

9.4/10

Servicio y personal

9.0/10

Servicios

9.4/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2019
Respuesta de Matthew, el 30 jun. 2019
Thank you for your review, we are happy you enjoyed your stay with us and hope to see you again soon.

10/10 Excelente

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2019
Respuesta de Matthew, el 11 jun. 2019
Thank you for your review. We are happy you enjoyed your time with us and hope to see you again soon.

10/10 Excelente

Saiful

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel, great staff and great view of the stadium. Highly recommend especially when there’s a match on. Thanks to the staff.
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Gary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great accessible room - staff very helpful. Free Car Parking. Next to Old Trafford Tram stop
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We enjoyed our stay at this Hotel. Clean & efficient. The staff were great.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Charlotte

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The cleanest hotel I've ever stayed in. I checked in a 1am with no issues, staff were nice. Parking easy, quiet room. Highly recommend
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Ross

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Colin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Laura

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
The car park attendants are really friendly! The hotel room was big, clean and the shower space was great. The fridge didn't work though. In the morning, we asked reception for some water and the receptionist directed us to the toilets which is disgraceful. I appreciate the bar was closed as it was breakfast time, but tap water should still be available. Thankfully his colleague got us some water after I asked a third time. How any hotel thinks it is acceptable to direct guests (or even non-guests) to the hotel lobby toilets for drinking water is beyond me!
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Allan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Staff were Excellent and really helpful especially Phillip. We had a problem with the AC, first night was uncomfortably hot in the room AC had no option to be set lower than 19 degrees( I put my heating off at 18 degrees at home) the room was at 23 when we left for breakfast. We left it running whilst we were out hoping it would cool the room, we arrived back to find the room at 25 degrees. Called reception and were given the option to move to a room which a balcony so we could sleep with the door open. Overall hotel was lovely, clean, handy for city centre etc, amazing staff but let down by a relatively minor detail. Yes it was warm this weekend but not everybody like a roasting room, to have no option to set AC below 19 degrees is ridiculous.
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Mark

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Only issues were the cleanliness of the room. There was hair on the wall of the shower which I cleaned. Obviously no inspection of the cleaners was done as this would have been picked up. The shower head was poor as the water wasnt at all powerful even if you changed the settings. I also think the drain in the shower needs attention as the water took an age to drain. Apart from that we had a lovely time. The people were great and the hotel was ideally placed. Shame there was no cricket on for me to watch.
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Adam

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel, very clean and new. Good location and facilities. The only gripe was that we were allocated an accessible room and the shower was a nightmare - water went everywhere and not much room.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Heather

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good for an overnight stay
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Carolyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy walk to Old Trafford Stadium, tram stop in back for easy exploration & on site restaurant is good. Perfect for a weekend stay to attend a Manchester United home game.
Se hospedó 3 noches en abril de 2024
Respuesta de Jason, el 17 may. 2024
We're delighted to hear that you enjoyed your stay with us and found our location convenient for attending a Manchester United home game and exploring the area via the nearby tram stop. It's wonderful to know that you also appreciated our on-site restaurant. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

8/10 Bueno

Melinda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was clean, however a decorative panel on the bed fell off onto my foot when I pulled the duvet open. I’m sure this was a one-off accident, and the team noted the need for repair. Great location with secure parking. Comfortable room.
Se hospedó 1 noche en mayo de 2024
Respuesta de Jason, el 17 may. 2024
Thank you for your feedback, and we apologize for the incident with the decorative panel. We're glad to hear that our team promptly addressed the issue and noted the need for repair. It's great to know that you found the room clean, comfortable, and that you appreciated our secure parking and location. We strive to provide a safe and comfortable environment for all our guests, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a seamless and enjoyable stay in the future!

10/10 Excelente

Andrew

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice clean and modern hotel overlooking old traffic cricket ground.
Se hospedó 1 noche en mayo de 2024
Respuesta de Jason, el 17 may. 2024
Thank you for your positive feedback! We're delighted to hear that you found our hotel clean, modern, and with a great view overlooking Old Trafford cricket ground. Providing a comfortable and enjoyable experience for our guests is always our top priority, and we're glad to know that we met your expectations. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We hope to welcome you back for another great stay in the future!

6/10 Aceptable

Ginette

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
It was a lovely experience,nice view of the cricket ground lovely staff
Se hospedó 1 noche en mayo de 2024
Respuesta de Jason, el 17 may. 2024
We're thrilled to hear that you had a lovely experience during your stay with us! It's fantastic that you enjoyed the view of the cricket ground and found our staff to be lovely. Creating memorable experiences for our guests is what we strive for, and your feedback is greatly appreciated. If you have any additional comments or if there's anything else we can do to enhance your future stays, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable visit!

10/10 Excelente

David

Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Nice stat thanks
Se hospedó 2 noches en abril de 2024
Respuesta de Jason, el 17 may. 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

10/10 Excelente

Fiona

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Can’t fault this hotel.
Se hospedó 1 noche en abril de 2024
Respuesta de Jason, el 17 may. 2024
We're thrilled to hear that you had such a wonderful experience at our hotel! Providing excellent service and accommodations to our guests is our top priority, and we're delighted that we met your expectations. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another fantastic experience in the future!

8/10 Bueno

Lisa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Lovely hotel although our room had scuff marks on the wall & decor hanging off
Se hospedó 1 noche en mayo de 2024
Respuesta de Jason, el 17 may. 2024
We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Maintaining high standards of cleanliness and room upkeep is important to us, and we're sorry to hear that your room didn't meet expectations in this regard. Please rest assured that we will address these issues promptly to ensure that future guests have a more enjoyable experience. If there's anything else we can do to make it up to you or assist you further, please don't hesitate to reach out to us directly. We value your patronage and hope to have the opportunity to welcome you back for a more seamless stay in the future.

10/10 Excelente

Sherelyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was used for work weekend stay. Was a good choice for booking for me and my son
Se hospedó 1 noche en abril de 2024
Respuesta de Jason, el 17 may. 2024
We're glad to hear that our hotel was a good choice for your work weekend stay with your son. If there's anything specific you enjoyed or anything we can do to make your next stay even better, please let us know. We appreciate your feedback and look forward to welcoming you back in the future!

10/10 Excelente

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice stay thanks
Se hospedó 1 noche en abril de 2024
Respuesta de Jason, el 17 may. 2024
You're welcome! We're delighted to hear that you enjoyed your stay. If there's anything else we can assist you with or if you have any feedback to share, feel free to reach out. We hope to have the pleasure of hosting you again in the future!

10/10 Excelente

Aran

Se hospedó 1 noche en abril de 2024
Respuesta de Jason, el 17 may. 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

10/10 Excelente

Jamie

Se hospedó 1 noche en abril de 2024
Respuesta de Jason, el 17 may. 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

10/10 Excelente

Peter

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel clean and tidy throughout staff are friendly and pleasant but a lot of building work going on around the hotel at the moment which isn't the hotels fault but can get noisy and dirty outside
Se hospedó 1 noche en abril de 2024
Respuesta de Jason, el 17 may. 2024
It's great to hear that you enjoyed your stay at the hotel and found it clean and tidy, with friendly staff. However, I understand that ongoing construction work nearby could be disruptive. While it's unfortunate that this is impacting your experience, it's good to know that it's not within the hotel's control. Hopefully, once the construction is complete, it will improve the overall environment around the hotel. If there's anything else you need assistance with or if you have any further feedback, feel free to let me know!

10/10 Excelente

Nicole

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
So close to old Trafford and the Tram! Room was clean and quiet. The staff were so friendly and helpful. Would stay over and over again!
Se hospedó 4 noches en abril de 2024
Respuesta de Jason, el 17 may. 2024
It sounds like you had a wonderful experience at the hotel! Being close to Old Trafford and the tram station must have been very convenient for your stay. I'm glad to hear that the room was clean and quiet, and that the staff were friendly and helpful throughout your visit. It's always nice to find a place where you feel comfortable and well taken care of. If you ever decide to stay again or if you have any other questions or requests, just let me know—I'm here to help!

8/10 Bueno

Macy

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
really good customer service
Se hospedó 1 noche en abril de 2024
Respuesta de Jason, el 17 may. 2024
Excellent customer service can truly elevate a hotel experience, making guests feel valued and well taken care of. It sounds like you had a positive interaction with the staff. Whether it was helpful assistance or friendly interactions, good customer service can leave a lasting impression. If you have any more details to share about your experience or if there's anything else you'd like to discuss, feel free to let me know!

10/10 Excelente

Sarah

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Jason, el 17 may. 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

8/10 Bueno

Hayan, Doha

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thank you. It was a nice and pleasant stay.
Se hospedó 6 noches en abril de 2024
Respuesta de Jason, el 17 may. 2024
You're very welcome! We're delighted to hear that you had a nice and pleasant stay with us. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back in the future. Safe travels!

2/10 Terrible

Baz

Viaje en pareja
No le gustó: Servicio y personal
Extremely rude and untrained staff. Double charged and after arguing, showing bank statements and a lot of back and forth finally got them to refund the double charge. The worse staff I’ve ever had the displeasure of interacting with. Extremely disrespectful and unprofessional.
Se hospedó 1 noche en abril de 2024
Respuesta de Jason, el 17 may. 2024
I'm sorry to hear about your unpleasant experience with our staff. This certainly does not reflect the level of service we aim to provide. We'll address this with our team to ensure that all guests are treated with the professionalism and respect they deserve. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excelente

Shauna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay to be near Manchester United games! Easy walk. Great staff. Super busy and they were polite and fast with check in and food. Also, free washer and dryer!
Se hospedó 1 noche en abril de 2024
Respuesta de Jason, el 17 may. 2024
Thank you for choosing to stay with us and for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your stay and that our proximity to Manchester United games, efficient staff, and complimentary laundry facilities made your experience even better.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excelente

Andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Jason, el 17 may. 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

10/10 Excelente

Scott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place
Se hospedó 1 noche en abril de 2024
Respuesta de Jason, el 17 may. 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us.If you have any feedback or suggestions on how we can make your next stay even better, please feel free to let us know. We're always looking for ways to improve and provide an even greater experience for our guests.We look forward to welcoming you back in the future!

10/10 Excelente

akintunde

Se hospedó 2 noches en abril de 2024
Respuesta de Jason, el 17 may. 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

10/10 Excelente

Ramon

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely loved the hotel! Walking distance to Old Trafford Man U stadium. Light rail just outside hotel. Laundry, cricket. Food was also good. Great experience. The shower and beds were great too!!
Se hospedó 2 noches en marzo de 2024
Respuesta de Jason, el 17 may. 2024
Thank you so much for your wonderful review! We're delighted to hear that you absolutely loved your experience at our hotel.It's fantastic to know that our convenient location, within walking distance to Old Trafford Man U stadium and with the light rail just outside the hotel, added to the enjoyment of your stay. We're also thrilled that you found our facilities, including the laundry and cricket amenities, to be to your liking.We're especially pleased that you enjoyed the food and found our beds and showers to be great. Ensuring our guests' comfort is paramount to us, and we're glad we succeeded in providing you with a memorable experience.We hope to have the pleasure of welcoming you back for another excellent stay in the future. If there's anything we can assist you with in the meantime, please don't hesitate to let us know.

8/10 Bueno

Gina

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Perfect place for a quick stay. Have no complaints, met all our needs.
Se hospedó 2 noches en marzo de 2024
Respuesta de Jason, el 17 may. 2024
Thank you for your kind words! We're thrilled to hear that you had a perfect stay with us and that we met all your needs during your visit.Providing our guests with a comfortable and hassle-free experience is always our top priority, and we're delighted that we succeeded in doing so during your time at [Hotel Name].Should your travels bring you back to the area, we would love to have the opportunity to welcome you again for another enjoyable stay. If there's anything we can assist you with in the future, please feel free to reach out to us.

10/10 Excelente

Robyn

Se hospedó 1 noche en marzo de 2024
Respuesta de Jason, el 17 may. 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

10/10 Excelente

Aubrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Jason, el 17 may. 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent venue
Se hospedó 1 noche en marzo de 2024
Respuesta de Jason, el 26 mar. 2024
Thanks for your review!

10/10 Excelente

Terry

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Brilliant hotel highly recommend
Se hospedó 1 noche en marzo de 2024
Respuesta de Jason, el 26 mar. 2024
Thanks for your review!

8/10 Bueno

Kirsty

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Jason, el 26 mar. 2024
Thanks for your review!

6/10 Aceptable

Lorna, WORKSOP

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Staff very helpful, but i think overall very overpriced for what you get, i have stayed in better budget hotels. Stayed in room 558 - king pitch suite costing £268 (no breakfast) positives: it was my birthday & was left a lovely small plate with a strawberry & 2 tiny cakes, lovely view of the pitch, balcony, decorated nice especially if you like cricket, shampoo etc provided. staff very welcoming, free parking. Unfortunately alot more negatives - especially given the price: room not cleaned to a high standard, we had M&M's on the floor, quite dusty on pictures etc, no water in the room, they provide a fridge, yet do no put anything in, at that price i would expect from a hilton 2 bottles of water, i did ask for water & it was provided, but it felt like i was asking for a bottle of champagne in the room, very unhappy with the bed, sold as a king size, absolutely is not, tat was the main reeson i booked this room for a king bed, also very firm, which is personal preference. air con, well all i can say is rubbish, its not great, and then in the middle of the night on a few occasions sounded like a jet tacking off when it eventually kicks in. Breakfast, i asked for poached eggs, which they cooked perfect, but where awful as cooked in so much vinegar that is all you could taste, was great they accommodated this & would of been great if they eased of the vinegar. although we had a balcony, no chairs so couldn't use it. flannels in room had makeup on them overall disappointing
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Office Team, el 7 mar. 2024
Thanks for taking the time to post your views online!

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My wife stayed here on her own for the week, I have spoken to the hotel on a couple of occasions to sort bits and pieces out and they have been amazing. A massive shout out to Philip (or Philipe?) who I have spoken to, he is an asset to the Hilton chain.
Se hospedó 4 noches en febrero de 2024
Respuesta de Front Office Team, el 7 mar. 2024
Thanks for taking the time to post your views online!

10/10 Excelente

Caris

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice to have free parking!
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Office Team, el 7 mar. 2024
Thanks for taking the time to post your views online!

8/10 Bueno

Jonathan

Viaje familiar
Great location and the view from the room over the cricket pitch was fantastic !
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Office Team, el 7 mar. 2024
Thanks for taking the time to post your views online!

10/10 Excelente

Ross

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Front Office Team, el 7 mar. 2024
Thanks for taking the time to post your views online!

10/10 Excelente

Peter

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very close to MU Old Trafford and only 5 mins walk. Excellent location for MU fans watching game
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Office Team, el 7 mar. 2024
Thanks for taking the time to post your views online!

10/10 Excelente

Abraham

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Front Office Team, el 7 mar. 2024
Thanks for taking the time to post your views online!

10/10 Excelente

Saleem

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
great location
friendly staff free carparking nice clean room tidy and looking new nice breakfast and dinner welcoming mini cakes left in bedroom nice surprise attention to detail very nice customer care will return back again. thank you
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Office Team, el 7 mar. 2024
Thanks for taking the time to post your views online!

10/10 Excelente

David

Viaje de negocios
Nice room , friendly staff
Se hospedó 1 noche en febrero de 2024
Respuesta de HGI Team, el 21 feb. 2024
Thanks for taking the time to post a review online