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Opiniones de Best Western Manhattan Inn

2.5 out of 5
Best Western Manhattan Inn
601 E Poyntz Avenue, Manhattan, KS

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 226 de 630 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 208 de 630 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 92 de 630 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 61 de 630 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 43 de 630 opiniones" "

8.0/10

Limpieza

8.4/10

Servicio y personal

7.4/10

Servicios

7.6/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Francisca

Se hospedó 1 noche en abril de 2022

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en noviembre de 2020
Respuesta de Alicia S. , el 5 ene. 2021
Thank you for rating our property!

4/10 Malo

Scott

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Breakfast service and area was good with good options. Bed was in horrible condition, visible sags in the bed mattress and extremely uncomfortable.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Emily

Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Stephanie

Viaje familiar con niños
No le gustó: Servicios y condiciones de la propiedad
Worst place I have ever stayed in manhattan kansas. Dirty, made me feel gross, A/C broke, we moved to 3 different rooms in our 3 day stay. I have been dealing with getting a refund and the management staff is rather rude and blames these problems on other staff members. Won’t be staying here again for sure.
Se hospedó 2 noches en abril de 2024

4/10 Malo

Alyssa

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Run down, awful beds.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Erica

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Barbara

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Bed was comfortable, staff at the checkin was very pleasant and friendly. Bathroom was fine. Room was large and very nice. Unfortunately, breakfast was very limited. No yogurt, no butter, no juice! We were told the truck had not arrived. The bacon, sausages, peppers and scrambled eggs were all served in the same greasy skillet. No biscuits for the sausage gravy.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Jose

Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Cathy

Le gustó: Limpieza
I came for breakfast at 7:15 and there crumbs of eggs and gravy left as well as lukewarm coffee. The desk clerk spent her time smoking out front instead of checking on levels of food. I also had to go through cabinets to find forks and spoons.
Se hospedó 2 noches en marzo de 2024

4/10 Malo

Katie

No le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Mayra, SPRING HILL

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
na
Se hospedó 1 noche en marzo de 2024
Respuesta de Lee M. General Manager, el 9 abr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 785-537-8300.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Lee M.GeneralManagerBest Western Manhattan Inn

6/10 Aceptable

John

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Jennifer

Le gustó: Servicio y personal y servicios
Helped by 3 different staff & everyone was so polite & helpful. Parking & entry is not well lit. No elevator. Room was well appointed although worn. Breakfast was great!
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Felicia

Viaje en pareja
Le gustó: Servicios
Great breakfast, kind staff and clean room
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

tatiyana

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good for the weekend we needed
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Pamela

No le gustó: Servicios y condiciones de la propiedad
The pool is under construction and can't be used. The location is not walkable at all. East. Poyntz is really Highway 24. Fine if you have a car.
Se hospedó 4 noches en febrero de 2024
Respuesta de Lee M. General Manager, el 3 mar. 2024
Thank you for taking the time to share your thoughts. Your opinion matters and we appreciate you

8/10 Bueno

Wyatt

Le gustó: Servicio y personal
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Joseph

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Room was clean. The staff was very friendly and helpful.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Zuzana

Viaje familiar
Le gustó: Servicios
It was nice and clean. Would stay there again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Lee M. General Manager, el 20 feb. 2024
Thank you for taking the time to share your thoughts. We appreciate the opportunity to host you and would love to see you again. Have a wonderful day.

8/10 Bueno

Valerie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Room smelled of smoke even though it's a non-smoking facility. Pool closed for season. Dog poo on front sidewalk.
Se hospedó 1 noche en febrero de 2024
Respuesta de Lee M. General Manager, el 19 feb. 2024
Thank you for taking the time to share your experience with us. We strive to give you the best possible stay and would love to host you again. I am sorry for the mishaps with the walk path way. We had a large group of guest from the rodeo that was in town. Some of those guest had horse trailers and made a mess. The issue was taken care of as soon as we noticed it. If you are to stay with us again in the future I would like to offer you a discount as I did with this stay. Thank you and have a wonderful day!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Lee , el 19 feb. 2024
Thank you for taking the time to share your thoughts. We really appreciate you staying with us and we would love to host you again in the future.

10/10 Excelente

Sherri

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lee M. General Manager, el 11 ene. 2024
Thank you for taking the time to review your stay with us. We greatly appreciate you staying with us and we would love the opportunity to host you again.

8/10 Bueno

KATHRYN

Viaje familiar
Le gustó: Limpieza
Surrounding property is unkept. It sure could use a bit of sprucing up. We asked for a king size bed but got what feels like a full size. Breakfast selection is good.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Lee M. General Manager, el 11 ene. 2024
Thank you for taking the time to review your stay with us. We greatly appreciate you staying with us and we would love the opportunity to host you again.

8/10 Bueno

Sabrina

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good price clean place for a night
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lee M. General Manager, el 11 ene. 2024
Thank you for taking the time to review your stay with us. We greatly appreciate you staying with us and we would love the opportunity to host you again.

4/10 Malo

susan

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Ok but there are better choices!
The hotel is in an isolated area. It looks ok from the outside but the inside is outdated and kind of run down. The front desk lady was not real friendly and seemed to struggle. The room too was very outdated. When the room above us turned on their shower it was extremely loud. Sounded like they were in our bathroom!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lee M. General Manager, el 5 dic. 2023
Thank you for taking the time to share your review. We really appreciate you staying with us and we will work hard to update and address your issues.

8/10 Bueno

Michael

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean room, convenient to conference.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lee M. General Manager, el 5 dic. 2023
Thank you for taking the time to share your thoughts. We really appreciate you staying with us and would love to host you in the future.

10/10 Excelente

Andrew

Did a good job keeping sidewalks and parking area clear during heavy snow
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lee M. General Manager, el 5 dic. 2023
Thank you for taking the time to share your review. We really appreciate you staying with us and would love to host you again.

8/10 Bueno

Melea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No elevator
No elevator made me not crazy about the facility. If you have issues with stairs - be sure to ask for a first floor room - Then you will enjoy your stay
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lee M. General Manager, el 5 dic. 2023
Thank you for taking the time to share your review. We really appreciate you staying with us and would love to host you again.

2/10 Terrible

Kim

Viaje en grupo, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We got here 30 min after check in time and they had one guy working with out any help. One of our rooms had no heat and no working elevator
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lee M. General Manager, el 28 nov. 2023
Thank you for sharing your experience. Please give me a call at your earliest moment to discuss in further detail. You can reach me at 785-537-8300

2/10 Terrible

Neil

Se hospedó 1 noche en noviembre de 2023
Respuesta de nicole, el 21 dic. 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Aceptable

Jacob

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The property is very dated, but maintained clean and tidy. The staff were friendly and professional. Of course we booked during a college football home game so the price was a good 2x what it should be.
Respuesta de Lee, el 1 dic. 2023
Thank you for taking the time to give us a review. We will be updating the hotel soon and I am sure you will enjoy the improvements!! Have a wonderful day from us all at Best Western

8/10 Bueno

Michelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lee M. General Manager, el 13 nov. 2023
Michelle, thank you for taking the time to share your review, it is greatly appreciated. I hope you had a nice trip home and hope to see you all again. Thank you!

8/10 Bueno

Martin

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
needs a few upgrades
great service, breakfast was very good, everyone was nice, just the condition is holding this place back, if they can make some updates it would be a hidden gem
Se hospedó 4 noches en noviembre de 2023
Respuesta de Lee M. General Manager, el 11 nov. 2023
Martin, Thanks for taking the time to share your experiences with us. We are currently in the design process of an update for our hotel. You will love the upcoming remodel!

6/10 Aceptable

Kristen

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Staff was friendly and professional. Breakfast was good. Room could have been cleaner. Mattress has seen better days and pillows were lumpy. Motel was not well soundproofed, so noise from hallways and sidewalks outside was intrusive.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lee M. General Manager, el 9 nov. 2023
Kristan, I really appreciate your feedback. We are gearing up for a total update to this property and would love the opportunity to host you again. Your feedback helps and I cant thank you enough for taking the time to communicate your concerns with us.

4/10 Malo

Linda

Viaje de negocios, Viaje con mascota
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Friendly staff but rooms need updating. Will not be returning.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Lee M. General Manager, el 9 nov. 2023
Linda, thank you for taking the time to communicate with us. Your concerns are appreciated and will be addressed. We are in the process of a total refresh of at this location and I assure you your next stay will show a huge improvement. If you would like to speak with me directly, please feel free to contact me at any time at 785-537-8300

8/10 Bueno

Kevin

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have no complaints it was all very good.
Se hospedó 1 noche en octubre de 2023
Respuesta de Lee M. General Manager, el 31 oct. 2023
Thank you for allowing us to host you and yours. Your review is greatly appreciated. We hope all is well in your travels.

8/10 Bueno

Carey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good clean reasonably priced motel. Would stay again
Se hospedó 1 noche en octubre de 2023
Respuesta de Lee M. General Manager, el 25 oct. 2023
Thank you for taking the time to give us a review. We appreciate you staying with us and would love to host you again in the future.

10/10 Excelente

Stephen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Lee M. General Manager, el 25 oct. 2023
Thank you for taking the time to give us a review. We appreciate you staying with us and would love to host you again in the future.

10/10 Excelente

Christopher

Le gustó: Limpieza y condiciones de la propiedad
Nice staff place was clean
Se hospedó 1 noche en octubre de 2023
Respuesta de Lee M. General Manager, el 25 oct. 2023
Thank you for taking the time to give us a review. We appreciate you staying with us and would love to host you again in the future.

4/10 Malo

Sandra

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
The price was really expensive for no value.
Se hospedó 1 noche en octubre de 2023
Respuesta de Lee M. General Manager, el 30 oct. 2023
Thank you for staying with us and leaving a review. Your opinion means the most to us.

8/10 Bueno

Hector

Se hospedó 1 noche en octubre de 2023
Respuesta de Lee M. General Manager, el 25 oct. 2023
Thank you for taking the time to give us a review. We appreciate you staying with us and would love to host you again in the future.

10/10 Excelente

Bruce

Se hospedó 1 noche en octubre de 2023
Respuesta de Lee M., el 17 oct. 2023
Bruce, thank you for your review. We appreciate the opportunity to host you and yours. Have a great day and hopefully we will see you back soon.

10/10 Excelente

Dale

Se hospedó 1 noche en octubre de 2023
Respuesta de Lee M. General Manager, el 30 oct. 2023
Thank you for staying with us and taking the time to give us a review. Your opinion matters and we thank you for it.

6/10 Aceptable

THOMAS, COLORADO SPRINGS

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
No elevators
Se hospedó 4 noches en octubre de 2023
Respuesta de Lee M. General Manager, el 30 oct. 2023
Thank you for staying with us and leaving a review. Your opinion means the world to us.

4/10 Malo

Andrea

Viaje en pareja
Le gustó: Servicios
No le gustó: Limpieza
The property was surrounded by overgrown weeds and I had to page the concierge twice before someone was able to show up. We got a room with a jacuzzi tub and it smelled bad and the carpet was ripped. We could not find a remote to the TV in our room. We were somewhat near the front desk so we heard a lot of noise all night.
Se hospedó 1 noche en octubre de 2023
Respuesta de Lee M, el 17 oct. 2023
Andrea, thank you for your review and statement. We are actively addressing the issues you had and we appreciate your concerns. You will see a change on your next visit and our goal is to make you stay as comfortable as possible.

2/10 Terrible

Shawnda, Hutchinson

No le gustó: Servicio y personal
Front desk clerk was very rude and check in process was not acceptable
Se hospedó 1 noche en septiembre de 2023
Respuesta de Nicole, el 29 sept. 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Aceptable

Renato

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 2 noches en septiembre de 2023
Respuesta de Lee M., el 17 oct. 2023
Renato, thank you for your review. We appreciate the opportunity to host you and yours. Have a great day and hopefully we will see you back soon.

6/10 Aceptable

Sharon

Se hospedó 1 noche en septiembre de 2023
Respuesta de Lee M., el 17 oct. 2023
Sharon, thank you for your review. We appreciate the opportunity to host you and yours. Have a great day and hopefully we will see you back soon.

10/10 Excelente

Jewell

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Connie at the front desk was very friendly!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Lee M., el 17 oct. 2023
Jewell, thank you for your review. We appreciate the opportunity to host you and yours. Have a great day and hopefully we will see you back soon.