Stayed here for 4 nights and they put me in 10th floor. AC was not cooling at all! I fell asleep because i was so tired from plane trip and I woke up sweating!! I asked to be transfered to a different room/floor as the guy who came to check the AC (called 2x to check the AC and still not cooling) he said that it is understandable for the rooms to be this hot because we were in 10th floor and that was the top of the building and it's summer. So should I be the one to adjust?? I was so frustrated and stressed out because I was also tired from my 28hr flight. Then they transfered me to 6th floor where it was a little bit cooler than the 1st room I was in. But it took about 2-3 days for the whole room to be cold. No toiletries, no microwave, no water heater for coffee, NOTHING.