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Opiniones de The Gramercy Residences Makati Manila

4.5 out of 5
The Gramercy Residences Makati Manila
Salamanca, Makati, NCR

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 21 de 71 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 18 de 71 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 11 de 71 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 8 de 71 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 13 de 71 opiniones" "

7.2/10

Limpieza

7.2/10

Servicios

7.4/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Percy

Viaje familiar
No le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Oscar

Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Marcus

Viaje en pareja
Le gustó: Condiciones de la propiedad
The building and its views are spectacular. The building is very well kept - the appartment ... not. It's basically proper, well furnished, nice balcony with superb views. The holding of the shower doesn't work. The floor of the bathroom showed signs of overflooding. The tissue of the sofa had ... holes. The only 2 large towels were very old, smelled bad off ftom the start. There was zero room service for cleaning/ changing towels&bedwear for 9 days. For this price at 4-star level in Manila - there's better.
Se hospedó 9 noches en abril de 2024

4/10 Malo

Bruce

Viaje en pareja
No le gustó: Servicios
This property had excessive rules that were not communicated before the reservation was made. The staff at check in was rude and the unit was sub par. The utilities in the bathroom were not working properly. I will never stay there again.
Se hospedó 7 noches en abril de 2024

2/10 Terrible

Harry

Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Helen

It is near to convenience store.
Se hospedó 3 noches en febrero de 2024

8/10 Bueno

Mischelle

Le gustó: Limpieza y condiciones de la propiedad
Nice pool
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Ronald E.

Se hospedó 3 noches en diciembre de 2023

4/10 Malo

patricia, carol stream

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Multicolored towels, looks like it was taken from diff places. Extra bedsheet was overused, tear is visible. No communication by phone. Have to go to front desk. No face/handtowel. Instruction in checking out is not clear. Email for checkout not provided. Very difficult to communicate. Doesn’t answer a phone call. Laminate floor is peeling off. Don’t like the place all in all. Trusted Expedia on this place, but they failed. Security too strict. Two persons can’t sit in one chair for few minutes while waiting for someone. Not presentable place for renting. They should make it like hotel ready.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Gotophi, el 30 dic. 2023
Thank you for the feedback. You have your contact number and hoping you contacted us for your requests and concerns so we can help you.We appreciate your review.

4/10 Malo

patricia, carol stream

Viaje familiar
No le gustó: Condiciones de la propiedad
Linens not presentable. Towels are miss match. They used a towel taken from a resort in Boracay. Bedsheets are about to be ripped. Can’t communicate to the front desk. You have to talk to the agency, in which I can’t get hold of on the phone only email.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

Marco

Le gustó: Limpieza, servicios, condiciones de la propiedad
Good place to hanga around the area. Lots of resto and bars.
Se hospedó 4 noches en diciembre de 2023

2/10 Terrible

Kristopher Glenn

Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

David

No le gustó: Limpieza
Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

gilda

Le gustó: Limpieza, servicios, condiciones de la propiedad
The 3 swimming pools were excellent. Security and cleanliness was exceptional. We had a few issues with the Wi-Fi in our last few days. Would highly recommend this apartment.
Se hospedó 16 noches en noviembre de 2023

2/10 Terrible

Ranette

Viaje en grupo, Viaje familiar
Le gustó: Servicios
No le gustó: Limpieza y condiciones de la propiedad
The agent GOTOPHI and staff, Dennisse, Janet and Jenny were very arrogant admitting their mistakes, not sincerely apologetic at all. We had too many complaints about the unit, bugs, smart tv & room phone not working, the linens smelled pretty bad and lastly, my green access card the day before my check out date. I was coming down from a massage appointment on 37th floor at almost 1 AM, got on the elevator, couldn’t get off on my floor because my access card expired! The concierge and security that night (Nov 28, 1aM) were courteous and apologetic. Dennise, Jenny and Janet especially Dennisse were blaming the mistakes on the Gramercy PMO, but Gramercy PMO it was Dennise fault. They were pointing fingers. My access card expired 11/27/2023 when my check out date is 11/28/2023, 2pm! So disappointed with those girls attitude. And they are still arrogant about it! I suggest - DO NOT use GOTOPHI when making reservations for Gramercy property. The Gramercy concierge and security were very accommodating to us!
Se hospedó 26 noches en noviembre de 2023
Respuesta de Gotophi, el 30 dic. 2023
Thank you for the feedback that can be use to improve our services.We would like to remind you that our staff apologized with the inconvenience of Access Card, and make sure it was solved immediately. Most of your requests are beyond our services, but still we provide the best we can do for your satisfaction. Thank you and looking forward to see you again.

10/10 Excelente

CARINA

Le gustó: Limpieza y condiciones de la propiedad
good option of location, there were a grocery store shopping mall restaurants nearby, walkable and could be easy for you especialy your grocery needs. the unit is cleaned, very nice view outside on your terrace, if you would like to cook your own food, you can cook inside, there are available all utensils you need in cooking, rice cooker, cookware, plate etc.. over all it was great satesfied 4 days stayed in Gramercy Residence.
Se hospedó 4 noches en noviembre de 2023

10/10 Excelente

Gregorio

Viaje familiar
Le gustó: Comodidad de las habitaciones
Se hospedó 10 noches en noviembre de 2023

4/10 Malo

rose

Viaje familiar
No le gustó: Limpieza
Not recommending these place
We arrived in the place and we found a lot of cockroaches in the kitchen cabinets, the place is very dusty and you can smell the musky of the area like its not been cleaned for a while. The towels are old amd beddings smells like old . I did communicate d it to the property mananagement assigned tru text and they responded appropriately. Too bad they said they have to spray the area with chemicals with our stuff and clothes inside so i refused. The first night was horrible. All of us were coughing and triggers all our allergy. The electrical wiring in the kitchen is bad. You cant used the fridge and microwave at the same time. The circuit breaker or main fuse kept resetting coz of the electricity. The bathroom vent is bad. U can smell how bad the sewer from the bathroom from your bed. It was a horrible experience.
Se hospedó 8 noches en octubre de 2023

8/10 Bueno

Arden

Le gustó: Limpieza, servicios, condiciones de la propiedad
The unit is clean and well maintained. It is safe with direct access to the Century mall. The grocery is nearby and there are a lot of restaurant around. The facilities are accessible and all staff are helpful and attentive .
Se hospedó 5 noches en septiembre de 2023

6/10 Aceptable

William

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
Subpar or below average bath towel, no wash cloth for face. Only one fitted sheet, no other sheets, Just a comfort er on bed. Pillow cases were as rough as a burlap bag. Television only had Netflix.
Se hospedó 9 noches en septiembre de 2023

10/10 Excelente

Michael

Le gustó: Limpieza, servicios, condiciones de la propiedad
They did a great job looking after my family.
Se hospedó 7 noches en septiembre de 2023

10/10 Excelente

Kristine Russell

Le gustó: Limpieza, servicios, condiciones de la propiedad
Love the city view.
Se hospedó 3 noches en octubre de 2023

6/10 Aceptable

Arden

Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Lewis

Le gustó: Comodidad de las habitaciones
Over sold under performance!!
Was a good stay, the staff are very helpful and accommodating!! Very safe feeling… security is on the job! The room was pretty okay, was basic for the type of suite, the pictures before booking overplayed the actual rooms!! But was comfortable… the only let down was many cockroaches within the bathroom, kitchen and dining area!
Se hospedó 2 noches en septiembre de 2023

6/10 Aceptable

Jimmy

No le gustó: Condiciones de la propiedad
Amazing location. Right next to century mall. But I'd prefer to stay at a hotel. Just looks like a downgraded apartment. And I booked a deluxe one. Lobby is downright fancy and amazing but apartments are not at all like that
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Arden

Se hospedó 3 noches en septiembre de 2023

2/10 Terrible

Krichnarong

Viaje de negocios
No le gustó: Limpieza
Pre-existing cockroach problems in unit. Staff was aware. Was not taken care of during stay. Found 6-7 cockroaches in bathroom amenities, sink, floor. The same for the bedroom. Only good thing about facility is the centralized location, gym and pool. Clueless staff. There's nothing about this place to write home about. Much better options available around the same area with equal or better prices.
Se hospedó 6 noches en septiembre de 2023

2/10 Terrible

L Claire D

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
This is property owned by a company that rents suites. What is advertised is absolutely NOT what you walk into & an immense amount of difficulties getting replies from these people. After a 14 hours travel day, arriving late evening with a senior (this was told to the property "manager"), prepaid for 3 people, we arrived to 1 double bed and no other sleeping surface besides a tiny chair on the floor, 1 towel & 2 pillows, no blankets. Exhausted, I tried to contact the ppl listed on the email, they are not available after 4:30pm. No replies via telephone or email for over an hour, finally replied insisting there is a bed in the closet(?). We checked everywhere, took and emailed pictures of empty cabinet as proof no beds/mattresses hiding. They did not respond. Also tried Wifi, splash screen said contact provider for reconnection, no wifi. Had to go to lobby and plead with the concierge for help in contacting property manager. They don't usually do this, but were able to & asked them to take care of the situation. After 2 hours of waiting, a guy in a bad mood brought a floor mat & mix-mash of home towels & satin sheet (I wouldn't let my dog sleep on) and a router that we could not wiggle or it would stop working. In the end there was no sleep. The most terrible experience in my life of travelling dealing with an accommodation. Our poor mother was exhausted, they did not care, even though this was detailed (a senior traveller). Beware of these. They are all over the Philippines.
Se hospedó 2 noches en julio de 2023

8/10 Bueno

Kristine Russell

Le gustó: Limpieza, servicios, condiciones de la propiedad
Good., did enjoy the view from my unit. Walkable to storws and some malls.area Can be loud at night.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Prince, Denver

Le gustó: Limpieza, servicios, condiciones de la propiedad
Easy access to the things I needed
Se hospedó 4 noches en agosto de 2023

8/10 Bueno

Frank

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Richard

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
A superb experience complemented by outstanding interaction with the staff. I would highly recommend it. Given my frequent travels to Manila, it's very likely I will be a returning customer.
Se hospedó 9 noches en julio de 2023

8/10 Bueno

Rosa De, Georgetown

Viaje de negocios, Viaje familiar
Le gustó: Servicios
The property’s well maintained. The room was on the 26th floor. Pet friendly easy access to all amenities, Makati business district. Room is a little bit small but was very clean
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Maria Myla

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Location was great. We had to come in a day earlier than originally planned, the two bedroom unit that we booked wasn’t available so we booked a one bedroom unit instead. The Rental company agent was very nice to let us stay longer the next day while we wait to check in to the two bedroom unit that we originally booked. The one bedroom unit (5909) was great, unit was clean. View was awesome! The only downside was there was not enough pillows. I booked it for 4 people since it said there is a futton bed in the living room but they only have 2 pillows in the main bedroom and no extra ones for the futton.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Michelle

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
Very secured and the support is very helpful. we forgot the key Inside the room and the assistance is very smooth Ms. Jenny was able to help me right away even the time is already at around10pm.
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Dennis

Se hospedó 2 noches en agosto de 2023

2/10 Terrible

John

Se hospedó 7 noches en agosto de 2023

4/10 Malo

Nelsie

No le gustó: Limpieza y condiciones de la propiedad
Property is too old, sofa bed is breaking, bathroom is filthy, not enough toiletries esp toilet paper, requested for extra towels didnt show up, not coming back here.
Se hospedó 2 noches en julio de 2023

8/10 Bueno

Roanna

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
A quick getaway
I would give the unit I stayed 4 stars. There are a few suggestions I would give. The unit needs some renovation, there are paint chipping, the floors needs repair, a hole on the bathroom door. I would suggest the host to invest in a luxurious, hotel stylecomplete set of bath towels and beddings, provide shampoos/conditioner, there were cutleries missing from the kitchenette. I think the futon has to be replaced by something more easier to unfold and comfortable to sleep on. Overall, I am satisfied with the amenities, safety and good communication with the host. I don't recommend taking your car because parking fee will make you bankrupt. The cheapest I found was 500 pesos/might The area was walkable, a stone's throw from the Century mall and the skyline is breathtaking.
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Rosalie

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Medel, Philadelphia

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Excellent stay. Safe and quiet area. Staff at the reception including security guards are friendly and approachable. Will recommend it to friends/family.
Se hospedó 4 noches en julio de 2023

2/10 Terrible

Ivy

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Neutral experience. however, the room is ok. It’s just that the bathroom / Toilet located at the loft. So inconvenient. Stairs too was scary we are on our 50’s we can’t handle going up and down. We stayed overnight only didn’t finished our 4nights stay and transfer to a better safe hotel.
Se hospedó 4 noches en julio de 2023

8/10 Bueno

colin

Se hospedó 3 noches en junio de 2023

2/10 Terrible

TOYOHIRO

Se hospedó 1 noche en junio de 2023

2/10 Terrible

Rosita

Viaje familiar
No le gustó: Comodidad de las habitaciones
Very rude hotel attendant I arrived at 10:00 he gave me the almost midnight because he can’t find my reservation in his computer. Very disappointing
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Emmanuel

Se hospedó 2 noches en junio de 2023

8/10 Bueno

Cynthia

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
I expected to have a futon in the room because there were 4 adults sleeping in the room but what we got is a love seat and because we checked in so late and too tired to transfer to another room, we just took down the love seat cushions and turned it into a bed. There was also a small cockroach who only came to visit the bathroom in the evening (must’ve be a vampire cockroach) and disappeared during the day. Other than that the staff we’re fine. If this place could’ve been within walking distance to MOA I would’ve liked it better.
Se hospedó 4 noches en mayo de 2023

8/10 Bueno

Cynthia

Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
The room wasn’t cool enough the first night because the bed was blocking it. We had to crank up the AC to get the room cooler the following night.
Se hospedó 2 noches en mayo de 2023