Sala de estar en el lobby

Opiniones de VIP Executive Suites Maputo Hotel

VIP Executive Suites Maputo Hotel
Avenida Mártire de Machava, 1309, Maputo

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 12 de 57 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 23 de 57 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 12 de 57 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 5 de 57 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 57 opiniones" "

7.8/10

Limpieza

7.4/10

Servicio y personal

5.4/10

Servicios

6.8/10

Condiciones de la propiedad

2.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Florindo

Le gustó: Limpieza
No le gustó: Servicio y personal y comodidad de las habitaciones
Frustrating, bad services; air conditioning in room out of order and remote without batteries; they said to change the room was not possible due to fully booking; I asked a partial refund as usually should be and they refused.

10/10 Excelente

Gonçalves

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de GR, el 12 mar. 2024
Thank you for your choice Goncalves , We hope to host you more often.

10/10 Excelente

YOSUKE

Viaje en grupo
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Ndt, el 16 ene. 2024
Good Day Mr. Yosuke,We appreciate your evaluation and glad that you enjoyed your stay.Have a great year!

8/10 Bueno

Wybe

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de ndt, el 14 ene. 2024
Thank you for your rating.We look forward to seeing you again soon!

8/10 Bueno

Jean

Se hospedó 2 noches en octubre de 2023
Respuesta de nds, el 6 nov. 2023
Good day,We appreciate your evaluation and will keep improving our services to guarantee your satisfation.Looking forward to welcome you back soon.

2/10 Terrible

qingzhi

No le gustó: Limpieza, servicios, condiciones de la propiedad
not good,not recommend.
Se hospedó 1 noche en octubre de 2023
Respuesta de ndt, el 6 nov. 2023
We appreciate your feedback, if you can elaborate on your comment, we would appreciate.Looking forward to welcome you back.

2/10 Terrible

qingzhi

No le gustó: Limpieza, servicios, condiciones de la propiedad
not good,not recommend.
Se hospedó 1 noche en octubre de 2023
Respuesta de Nilsa Timane, el 7 oct. 2023
Good day Mr. Qingzhi,We appreciate your feedback and continuous preference in our services.Your review raises concerns as you informed us at Reception that you were happy with your stay for the last 2 nights.Please share your concerns so we can address them and garantee you an enjoyable stay.

2/10 Terrible

qingzhi

No le gustó: Limpieza y condiciones de la propiedad
not good,not recommend.
Se hospedó 1 noche en octubre de 2023
Respuesta de Nilsa Timane, el 7 oct. 2023
Good day Mr. Qingzhi,We appreciate your feedback and continuous preference in our services.Your review raises concerns as you informed us at Reception that you were happy with your stay for the last 2 nights.Please share your concerns so we can address them and garantee you an enjoyable stay.

2/10 Terrible

qingzhi

No le gustó: Limpieza, servicios, condiciones de la propiedad
not good,not recommend.
Se hospedó 1 noche en octubre de 2023
Respuesta de Nilsa Timane, el 7 oct. 2023
Good day Mr. Qingzhi,We appreciate your feedback and continuous preference in our services.Your review raises concerns as you informed us at Reception that you were happy with your stay for the last 2 nights.Please share your concerns so we can address them and garantee you an enjoyable stay.

8/10 Bueno

jean manuel

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2022

8/10 Bueno

Hugh lladwyn

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
it was fine. comfortable.
Se hospedó 4 noches en agosto de 2022
Respuesta de NDT, el 28 sept. 2022
Thank you Mr. Lladyn,

8/10 Bueno

Hugh lladwyn

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 4 noches en julio de 2022
Respuesta de NDT, el 8 ago. 2022
Dear Mr. Lladwyn, Your feedback is important to us and even more, your satisfaction. We wish you safe travels back home, looking forward to have you stay with us again very soon.

8/10 Bueno

Hugh lladwyn

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Great place to stay
Always pleasent. Staff friendly.
Se hospedó 1 noche en julio de 2022
Respuesta de NDT, el 8 ago. 2022
Good day Mr. Lladwyn, We apreciate your feedback, we are pleased to have met your expectations and look forward to welcome you back Soon.

8/10 Bueno

lladwyn

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2022
Respuesta de NDT, el 29 jun. 2022
We appreciate the evaluation, it is our pleasure to serve you and the reviews allow us to feel that we are on the wright path. Receive our appreciation, looking forward to welcome you back soon.

6/10 Aceptable

Manuel

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Nice place. WiFi is bad
Nice place. Requires working WiFi and happier front desk staff
Se hospedó 3 noches en junio de 2021
Respuesta de Guest Relations, el 29 jun. 2021
Good day Mr. Manuel, Thank you for taking the time to review our hotel. Your feedback is highly valuable to us. We appreciate your comments on aspects of the hotel which needs improvements. The departments in charge have been informed and improvements will be made. We hope that we get to receive you at our hotel again soon. Kind Regards.

8/10 Bueno

Olivier

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2021
Respuesta de Guest Relations, el 4 feb. 2021
Dear Guest, Thank you for taking the time to review our hotel. Your feedback is most valuable to us. Looking forward to seeing you again soon. Kind Regards.

8/10 Bueno

Olivier

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2021
Respuesta de Guest Relations, el 4 feb. 2021
Dear Guest, Thank you for taking the time to review our hotel. Your feedback is most valuable to us. Looking forward to seeing you again soon. Kind Regards.

10/10 Excelente

Syed Kashif

Le gustó: Limpieza
Se hospedó 1 noche en septiembre de 2020

8/10 Bueno

John, NY

Viaje de negocios, Viaje familiar con niños
Le gustó: Condiciones de la propiedad
Missing plates and silverware, etc but still a great place to stay is you want to cook your own meals. Very reasonable prices. Very friendly staff. Great views. Spacious apartments. Comfortable bathtub to soak in.
Se hospedó 11 noches en agosto de 2020
Respuesta de Guest Relations , el 31 ago. 2020
Good day Mr. John, Thank you for your kind review. Your feedback is valuable to us. In regards to the silverware missing in the room, we have notified the manager and is currently working on ensuring that there is nothing missing during your stay with us. We glad that you are able to enjoy your space. Please do not hesitate to reach out should you need further assistance. Kind Regards, Guest Relations

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Servicios
We were staying for 25 days at 7th floor. There are two elevators. One was out of order at arrival, and the second broke down after 4 days and were never repaired during our stay.
Se hospedó 25 noches en diciembre de 2019
Respuesta de Guest Relations, el 24 ene. 2020
Dear guest, Thank you for taking the time to review our hotel. It is very unfortunate that you had to experience that during your stay with us. Our guests are always our number one priority and we are deeply sorry that this time we fell short. The elevators are currently under maintenance but due to having to replace parts that have to be ordered from Europe, it is slightly slowing down the speed in which we had expected to have this issue resolved. We would like to sincerely apologise for the inconvenience caused. Other than the elevators, we hope you enjoyed your stay with, and we hope to see you again soon. Kind Regards,

6/10 Aceptable

Cliente verificado

They charged me twice when i changed my reservation. The hotel manager of VIP gran maputo authorised to reimburse the reservation of 28 august- 1september
Se hospedó 3 noches en agosto de 2019

10/10 Excelente

Cliente verificado

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is clean and quiet. It is in a safe neighbourhood also.
Se hospedó 2 noches en agosto de 2019
Respuesta de Guest Relations, el 4 sept. 2019
Good day, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future. Kind Regards.

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en agosto de 2019
Respuesta de Guest Relations, el 4 sept. 2019
Good day, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future. Kind Regards.

8/10 Bueno

Filipe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2019
Respuesta de Guest Relations, el 22 jul. 2019
Good day, Thank you for your review on you stay at our hotel, it is most valuable to us. Hoping to see you soon in the near future.

10/10 Excelente

Alcenir, Rio de Janeiro, RJ, Brasil

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Os funcionários são muito atenciosos e educados, esforçam-se em atender suas necessidades de forma rápida e muito eficiente. O serviço de lavanderia atende de forma extremamente rápida também. Não servem café da manhã ("pequeno almoço"). Poderiam, talvez, fazer um convênio com algum estabelecimento que ofereça o fornecimento deste serviço ("delivery").
Se hospedó 24 noches en mayo de 2019
Respuesta de Nilsa Timane, el 5 jun. 2019
Bom dia Sr. Alcenir, Estamos gratos pelo seu valioso retorno relativamente a sua estadia no VIP Executive Suites. Ficamos satisfeitos em ver os seus comentarios abonatorios sobre o nosso pessoal e servicos. De facto o Aparhotel nao tem o service de pequeno-almoco, tomamos nota da sua observacao e iremos levar a apreciacao de Direccao. Receba os nossos agredecimentos da expectativa de voltar a recebe-lo em breve.

6/10 Aceptable

Cliente verificado

Se hospedó 2 noches en abril de 2019
Respuesta de Nilsa Dantier Timane, el 22 may. 2019
Good day Sir/Madam, Thank you for your rating on the VIP Executive Suites. It was a pleasure having you and we look forward to welcome you back soon.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios
Établissement qui mériterait un bon coup de rafraîchissement avec quelques petites taches et coups sur les murs et quelques moisissures dans la salle de bain. En revanche les appartements sont gigantesques, extrêmement bien aménagés, bien équipés, le ménage est fait tous les jours, l'accueil 24/7 et la sécurité sont excellents, la localisation dans Maputo est parfaite. Les lits sont grands et confortable, il y a un bureau, un grand canapé, deux TV, un frigo, un micro-ondes, une table et 4 chaises, et une grande salle de bain avec baignoire. Excellent rapport qualité prix !
Se hospedó 27 noches en abril de 2019
Respuesta de Nilsa Dantier Timane, el 15 may. 2019
Good day Sir/Madam, Thank you for the time you took to write us your valuable comments. We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. We are pleased to inform that we have undergoing works to face the painting problems that you noticed. Thank you for staying at the VIP Executive Suites and we hope that you will consider us for your next trip!

6/10 Aceptable

RUI JORGE

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Moyen
On a du me changer de chambre à cause d'un manque de propreté. Les réceptionnistes ne sont pas du tout arrangeant. Heureusement qu'il y a le directeur qui quand à lui connaît son job. L'emplacement est très bien.
Se hospedó 5 noches en abril de 2019
Respuesta de Nilsa Dantier Timane, el 15 may. 2019
Dear Mr. Rui Jorge, Firstly we would like to thank you for taking the time to advise us on your recent stay at the VIP Executive Suites. Only through your valuable feed back we are able to maintain, and sure where necessary improve our services. Please accept our apologies for the situation you experienced on check-in. Your comments will be shared with the team and we look forward to welcome you back and provide you with a better experience.

10/10 Excelente

Johnny

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Maputo
It was a convenient place but not much facilities around
Se hospedó 2 noches en abril de 2019
Respuesta de NDT, el 10 abr. 2019
Dear Mr. Johnny, Thank you for your preference by choosing to stay with the VIP Executive Suites. We thank you for the review, your opinion is important to us. We wish you a safe journey and hope to have you back at the VIP Suites soon.

10/10 Excelente

Monir, Portugal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Top ..In fact it was a pleasant and quiet stay and was very successfulI... did not find what worried me.
Se hospedó 5 noches en octubre de 2018
Respuesta de Nilsa , el 13 dic. 2018
Dear Mr. Monir, Thank you for choosing our services and for the feedback. We are glad you enjoyed your stay and we look forward to welcome you back soon. Season greetings!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Só falta melhorar o sinal do wifi
Equipe muito prestativa, instalações excelentes, ótima localização. Sinal do wi-fi era razoável, isso foi decepcionante. Como sugestão, pensamos que a cozinha pode ter mais talheres, pano e esponja/sabão para a pia (usei a louça, mas não estava limpíssima como esperava encontrá-la, tampouco pude lavar como desejava por não ter produto disponível no quarto ou ao solicitar à recepção).
Se hospedó 1 noche en septiembre de 2018

8/10 Bueno

Leif, Stockholm

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Bra studio i lugnt område
Vänligt mottagande och snabb incheckning, vilket är välkommet efter en lång resa. Personalen är alltid välkomnande, och försöker uppfylla dina önskningar.
Se hospedó 5 noches en agosto de 2018
Respuesta de Nilsa Timane, el 3 sept. 2018
Dear Guest, Thank you for your review and for choosing the VIP Executive Suites for your stay. It is uplifting to know you enjoyed your stay and we look forward to welcome you back in a near future. Your truly,

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 14 noches en junio de 2018
Respuesta de Nilsa Timane, Reservations Manager, el 18 jul. 2018
Thank you for your preference and for staying with us. We look forward to welcome you back soon.

8/10 Bueno

lladwyn

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Nice size but neglected
It was good. But had no channel 10. Football. They said they were going to fix it. I reminded them 5 times but still nothing
Se hospedó 4 noches en junio de 2018
Respuesta de Nilsa Timane, Reservations Manager, el 26 jun. 2018
Dear Mr. lladwyn, Thank you for observation and for the precious time you took to write us. I am terrible sorry that you faced difficulties to watch the sport channel, this will be taken to the general manager's attention. I thank you for staying with the VIP Executive Suites and would like to ask you for a second opportunity by staying with us on your next trip to Maputo. Much aprreciated

8/10 Bueno

Runar, Norge

Le gustó: Limpieza y comodidad de las habitaciones
Sentralt og rimelig
Fin beliggende leilighetshotell i Maputo. Greie, romslige leiligheter. Noe mangelfull utrustning av kjøkken. Trivelige rengjørere som ordner rommet veldig bra, hver eneste dag. Sikker og nær parkering.
Se hospedó 19 noches en marzo de 2018
Respuesta de Nilsa Timane, el 18 abr. 2018
Thank you Mr. Runar for your preference and for your comments. We are happy that you enjoyed your stay with us. We take pride to catering for our guests needs the best way we can. We will definitively take a look to the kitchen equipment. In your next visit to Maputo, please give us the pleasure of your preference.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
Spacious one bedroom suites. Value for money for guest who don’t need restaurant or bar facilities on the premises. But restaurants are a short walking distance from hotel.
Se hospedó 3 noches en febrero de 2018
Respuesta de Nilsa Timane, el 9 mar. 2018
We thank for your review, your feedback helps us to improve and better serve you. It is uplifting to know that you enjoyed your stay, we will keep working to improve and do better and better.

8/10 Bueno

Cliente verificado

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Muito bom o custo beneficil. Bem localizado. O plano da TV a cabo poderia ser melhor.
Se hospedó 1 noche en octubre de 2017

10/10 Excelente

monica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en agosto de 2017

6/10 Aceptable

Lily

Le gustó: Limpieza
No le gustó: Servicio y personal
The place was reasonably comfortable, but could improve on hospitality. 1. Wifi was not available inside the apartments, only at the reception area. 2. maybe increase utensils and cookery in the kitchen 3. very slow to attend on request, for instance , there was unwarranted delay to replenish toilet paper,

6/10 Aceptable

Thabo

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
I have few things that have stolen from my room.

2/10 Terrible

Jack, 日本

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
電気器具とチップ
ホテルに備え付けの電気器具は十分なメインテナンスが行われていないため、感電する可能性がある。電気湯沸かし器は線が剥き出し、サーモスタットが効かない。電気器具は古いので注意が必要。 何回か停電やブレーカーが落ちる事があった。部屋を整備して貸し出すのはホテル側の業務であり、その為にお客はお金を払っている。然し乍ら、部屋の電気や金庫の整備を依頼すると、その都度チップを要求する。無視していたら、サービスしたのであるからチップは当然の様に要求して来た。言葉が分からない振りして無視したが、チップを客に要求するのは、気持ち良いものではない。

4/10 Malo

grenriddell

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
盗難が発生しやすい
昨日、当ホテルを出発する準備をしていると室内金庫が開かなくなっていた。 フロントに行き直ぐに開けてくれる様に依頼するが支配人が不在のため開けられないとの事であった。3時間程して支配人が帰ってきたが、金庫を特別な鍵で開けたのは支配人ではなくホテルスタッフだった。 金庫の鍵を持っていればどの部屋の金庫も簡単に開けられる。どうして支配人自らトラブルの発生したきんこえおあけなのであろうか?

4/10 Malo

grenriddell, 日本

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
ホテルとしてのクオリティ
アパートホテルの作りは良いが、ホテルの従業員、特に支配人の態度の悪さには呆れる。 毎日仕事から帰ってくると、支配人は何時もの自分の事務室のドアを開け拡げ、大声で電話で怒鳴り散らしている声がロビーまで聞こえ、不愉快になる事度々である。 Design of this apartment hotel is quite nice and the location is very good, but the manner of the hotel staff is not good. Especially the manager's attitude is terrible. He always shouting hotel staff in front of customer. While we are waiting for the Taxi at the lobby we had to listen his shouting all the time. His attitude makes people unhappy. 今回当ホテルで,部屋の金庫に入れていた現金1300ドルが盗難にあった。すぐに支配人に報告しても支配人は部屋に検証に来ようともせず、掃除担当の従業員を呼びつけては「お前盗んだか?」と質問する始末。 While i was staying this hotel, my money(US 1300) was stolen which was kept in the safe box in the room. I reported this issue to the hotel manager but he said, only he has a special key and only he can open the safe box. Then he call the cleaning lady and asked her " Did you steal money from his room?" Who would answer " Yes I did it!". 昨日ポルトガル語を良く理解する友人の部屋の金庫が開かなくなったので支配人に連絡すると、他の客と、盗難苦情の件で支配人が協議している最中だった。「金庫の鍵は自分しか持っていないので、他の人は開けられない」と言っていた。 ところが友人が、金庫の事で話をすると、金庫の鍵を従業員に手渡して、従業員が金庫を開けた。 当ホテルでは盗難が頻繁に発生していると思われる。 金庫内のお金の全額を盗む事はない。しかし半分を抜き取るので毎日金額を確認した方が良い。 My friend who is staying in this hole he could not open his safe box. When he went to the manager´s office he was talking with other customer about thief. It seems other customer had same trouble like me. The manager was explaining " No one can open the safe box except me " to the customer. When my friend asked him to open the safe box, the mange

4/10 Malo

Leia

Le gustó: Limpieza
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Um hotel bem ruizinho
Um hotel bem ruizinho sem nenhum serviço de conveniencia. Instalaçoes muito antigas e nem reformadas estao. Sem segurança. Local meio escondido. Afastado de tudo. Sem internetWiFi nos apartamentos, apenas um cabo de internet com um sinal bem fraco.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

6/10 Aceptable

Chris, RSA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay in Maputo
Was skeptical due to negative reviews, but found everything in good order. Staff were helpful, breakfast was great, price was super reasonable, access to nearby restaurants was ok and taxi rides were inexpensive to those further away. Needed help with luggage lost by airline and they went to the airport to assist. Great.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Business hotel in Maputo
It's a fine place to stay. Make sure when you take your room to check your AC, your hot plate, your silverware and dishes and in general that you have everything you need - there are sometimes rooms that need a little TLC, but they are clean, the neighborhood is great, and the rooms are very pleasant and spacious.

10/10 Excelente

こあら, 高知県

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
外国のホテルのなかではピカイチ
マプート市中心にある。 ひと月以上の滞在ならこの場所としては格安。 レセプション、守衛、掃除のお姉さん、決して愛想がよいわけでないが、仕事はきちっとやる。 これなで2回、合計45日間宿泊したが、ものがなくなったことがもない。 マプート市内にはもうひとつVIPという名前のホテルがあるので、要注意。 食事はないが、キッチン付。

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
We were there for business.