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Opiniones de Hidden Falls Inn

2.5 out of 5
Hidden Falls Inn
704 1st St, Marble Falls, TX

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 401 de 576 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 113 de 576 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 44 de 576 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 11 de 576 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 7 de 576 opiniones" "

9.0/10

Limpieza

9.6/10

Servicio y personal

8.8/10

Servicios

8.6/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

ana

Se hospedó 1 noche en julio de 2023
Respuesta de Cathy, Front Office Manager, el 6 ago. 2023
Thank you very much for your review and choosing the Hidden Falls Inn at Lake Marble Falls for your lodging accommodations. We value and appreciate our guests and look forward to your return. Have a great week and thanks again!

4/10 Malo

Jimena

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
El hotel está en remodelación y todo está sucio, con hoyos en las paredes, descuidado, en el baño había bichos, sucio, las toallas espantosas.
Se hospedó 1 noche en mayo de 2023
Respuesta de Jamee , el 24 may. 2023
Thank you for taking the time to review your hotel stay with us. We appreciate all comments, good or bad, and use them to improve the quality of your stay. I am sure you are aware that the hotel is currently undergoing a 5 million dollar renovation but if there is something you would like to discuss with me, please feel free to contact me at the hotel. Thanks and have a great day!

6/10 Aceptable

julio C

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Pues pague una habitación con vista al lago yme dieron una que solo era parcial
Se hospedó 1 noche en abril de 2023
Respuesta de Peggy, Guest Service Relations, el 4 abr. 2023
I am so sorry that the room type reserved was less than what you expected. All lakeside rooms have a view of the lake but you are correct, some offer a much better view than others. The higher the floor, the better the view of the lake. Next time please call the hotel prior to arrival and we will try to get you on a higher floor. Thanks and hope to see you soon.

8/10 Bueno

Bill

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location
Se hospedó 1 noche en mayo de 2024
Respuesta de Peggy, Guest Service Relations, el 20 may. 2024
Thank you for choosing the Hidden Falls Inn for your hotel accommodations. We appreciate and value your business and look forward to your next visit. Thank you again and have a wonderful week!

10/10 Excelente

Savanna

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean friendly staff
Se hospedó 2 noches en mayo de 2024
Respuesta de Peggy, Guest Service Relations, el 20 may. 2024
Thank you for the wonderful review! We are glad to see that you enjoyed your stay and look forward to your return, should your travels bring you back to the area!

10/10 Excelente

Krystall

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Peggy, Guest Service Relations, el 20 may. 2024
It appears as though you had a great stay with us. We appreciate your business and love the great review! We look forward to your next visit and hope you have a great week!

4/10 Malo

Cody

Viaje en pareja
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Literally just the lake view (no balcony)
Se hospedó 1 noche en mayo de 2024
Respuesta de Jamee Smith, General Manager , el 13 may. 2024
Thank you for choosing Hidden Falls Inn for your lodging accommodations. While not all rooms offer a view, we do have a variety rooms that face the lake and many rooms that have new patios or a balcony. The hotel also has a new terrace built off of the breakfast area that offers a beautiful view with seating and televisions, and the pool and hot tub area offer a view of Lake Marble Falls as well. We appreciate and value your business and hope to see you return should your travels bring you back to the area!

8/10 Bueno

Bridget Catherine

Viaje familiar
Le gustó: Limpieza y servicio y personal
Very congested area-view of the parking lot
Se hospedó 1 noche en mayo de 2024
Respuesta de Jamee Smith, General Manager , el 13 may. 2024
Thank you for choosing the Hidden Falls Inn for your hotel accommodations. We apologize for any congestion you may have experienced during your stay with us. The location of the hotel makes it a unique destination for many looking to shop or dine on historic main street just a few blocks away as well as having 2 dining establishments located next door within walking distance. The area can be quite busy, especially during special events and weekends. While your room did not have a view of Lake Marble Falls, we do offer an assortment of rooms that face the lake and many rooms that have new patios or a balcony. The hotel also has a new terrace built off of the breakfast area that offers great views as well as the pool and hot tub area overlooking the lake. We appreciate and value your business and hope to see you return should your travels bring you back to the area!

10/10 Excelente

Robert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Out of all my business trips, this was easily the most enjoyable location. Situated right on a lake, it was like my own little slice of paradise. Despite the work being done on the hotel during my stay, the staff was very helpful in getting me to my room to be nice and comfortable. I have absolutely zero complaints.
Se hospedó 4 noches en marzo de 2024
Respuesta de Peggy, Guest Service Relations, el 9 may. 2024
Thank you for the wonderful compliments, outstanding review, and for choosing the Hidden Falls Inn for your lodging accommodations. We hope to have the pleasure of seeing you again in the near future. Again, thank you and have a great weekend!

10/10 Excelente

wayne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice for a fair price
Se hospedó 1 noche en mayo de 2024
Respuesta de Jamee Smith, General Manager , el 8 may. 2024
Thank you for choosing the Hidden Falls Inn for your hotel accommodations. We appreciate and value your business and look forward to your next visit. Thanks again!

10/10 Excelente

Debra, Grand Prairie

Se hospedó 1 noche en abril de 2024
Respuesta de Peggy, Guest Service Relations, el 20 may. 2024
Thank you for choosing the Hidden Falls Inn for your hotel accommodations. We appreciate and value your business and look forward to your next visit. Thanks again

8/10 Bueno

Pam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Jamee Smith, General Manager , el 2 may. 2024
It appears as though you had a great stay with us. We appreciate your business and love the great review! We look forward to your next visit!

6/10 Aceptable

Laura

Viaje familiar
Le gustó: Servicio y personal
The location of the hotel is good and the staff were very helpful. The shower backed up and wasn't very clean and other guests were pretty loud throughout the night.
Se hospedó 1 noche en abril de 2024
Respuesta de Peggy, Guest Service Relations, el 26 abr. 2024
Thank you for reaching out about your recent stay. We appreciate all comments, good and bad, and use them to improve our overall service and product. I am very sorry that the shower backed up and was not very clean. Thank you for letting us know so that we can notify maintenance and make sure housekeeping is aware of the cleanliness issue. I do apologize that other guests were loud. We try to let everyone know that 10pm is universal quiet hour but sometimes that can be more difficult when the hotel is sold out and we have a mixture of wedding guests, sports teams, and families on vacation. Again, I do apologize and hope you will return in the near future and allow us to serve you in a more efficient manner.

10/10 Excelente

Zayra

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent service.
Se hospedó 2 noches en abril de 2024
Respuesta de Peggy, Guest Service Relations, el 23 abr. 2024
It appears as though you had a great stay with us. We appreciate your business and love the great review! We look forward to your next visit and hope you have a great week!

10/10 Excelente

Kristy

Le gustó: Limpieza
Great staff and great location will definitely book again
Se hospedó 2 noches en abril de 2024
Respuesta de Peggy, Guest Service Relations, el 23 abr. 2024
Thank you for choosing the Hidden Falls Inn for your hotel accommodations. We appreciate and value your business in addition to the glowing review and nice compliments. We look forward to your next visit and hope to see you return soon!

10/10 Excelente

James

Viaje familiar
Great Lake veiw
Se hospedó 1 noche en abril de 2024
Respuesta de Peggy, Guest Service Relations, el 19 abr. 2024
Thank you for choosing the Hidden Falls Inn for your hotel accommodations. We appreciate and value your business and look forward to your next visit. Thanks again!

10/10 Excelente

John, Appleton

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice spot on the river with a private balcony
Se hospedó 1 noche en abril de 2024
Respuesta de Jamee Smith, General Manager , el 17 abr. 2024
Thank you for choosing the Hidden Falls Inn for your hotel accommodations. We appreciate and value your business in addition to the glowing review. We look forward to your next visit and hope to see you return soon!

10/10 Excelente

Keith, Crestwood

Se hospedó 1 noche en abril de 2024
Respuesta de Jamee Smith, General Manager , el 8 may. 2024
Thank you for the wonderful review! We are glad to see that you enjoyed your stay and look forward to your return should your travels bring you back to the area!

2/10 Terrible

robert

It was terrible we are trying to hermit money back
Se hospedó 1 noche en abril de 2024
Respuesta de Peggy, Guest Service Relations, el 19 abr. 2024
I am sorry your stay was terrible but glad the general manager returned your money under the circumstances of your departure.

8/10 Bueno

Juan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Peggy, Guest Service Relations, el 16 abr. 2024
Thank you for choosing the Hidden Falls Inn for your hotel accommodations. We appreciate and value your business and look forward to your next visit. Thanks again

10/10 Excelente

Teresa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The lady at the front counter was very helpful and cheerful
Se hospedó 2 noches en abril de 2024
Respuesta de Jamee Smith, General Manager , el 13 abr. 2024
Thank you for the wonderful review! We are glad to see that you enjoyed your stay and look forward to your return should your travels bring you back to the area!

10/10 Excelente

Karl

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Independent, family-owned. The owner and his wife hosted an “event” at the hotel for eclipse ‘24. Free live music and gifts for all guests! Free breakfast in the mornings was nice too. The staff were friendly and very helpful.
Se hospedó 2 noches en abril de 2024
Respuesta de Peggy, Guest Service Relations, el 12 abr. 2024
Thank you for choosing the Hidden Falls Inn for your hotel accommodations. We appreciate and value your business in addition to the glowing review and nice compliments. We look forward to your next visit and hope to see you return soon!

10/10 Excelente

Fernando

Se hospedó 1 noche en abril de 2024
Respuesta de Peggy, Guest Service Relations, el 30 abr. 2024
It appears as though you had a great stay with us. We appreciate your business and love the great review! We look forward to your next visit and hope you have a great week!

10/10 Excelente

Sakis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Peggy, Guest Service Relations, el 12 abr. 2024
It appears as though you had a great stay with us. We appreciate your business and love the great review! We look forward to your next visit and are always happy to see you. Thanks again and have a great week.

10/10 Excelente

Donald

Le gustó: Limpieza y condiciones de la propiedad
Sweet little town. Right on the lake.
Se hospedó 1 noche en abril de 2024
Respuesta de Peggy, Guest Service Relations, el 12 abr. 2024
Thank you for choosing the Hidden Falls Inn for your hotel accommodations. We appreciate and value your business and look forward to your next visit. Thanks again

8/10 Bueno

Catherine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was very friendly, the breakfast was great, walkable and close to everything including the blue bonnet cafe. The pool and the sauna were very nice the view of the lake was wonderful. Only thing we didn't care for were the very uncomfortable pillows and the fact that the property did not have bottles of body wash. Other than that it was a fantastic place to stay and I'm sure even better once the renovation is complete.
Se hospedó 3 noches en abril de 2024
Respuesta de Peggy, Guest Service Relations, el 6 abr. 2024
We appreciate all comments, good or bad, and use them to improve our product and service. I am pleased that you enjoyed your stay but apologize that the pillows were not up to your comfort level. A complete make over of bedding is planned during the renovation process but not sure what the owners have in mind for replacement. They are currently testing new bath and face bar soaps but have not mentioned body wash. Thanks again and hope to see you back soon. Have a great week.

10/10 Excelente

Frankie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Peggy, Guest Service Relations, el 5 abr. 2024
Thank you for choosing the Hidden Falls Inn for your hotel accommodations. We appreciate and value your business and look forward to your next visit. Thanks again!

6/10 Aceptable

Lyle

No le gustó: Servicio y personal y condiciones de la propiedad
It took them over an hour before my room was ready. I did not get checked in until 5:20.
Se hospedó 1 noche en abril de 2024
Respuesta de Jamee Smith, General Manager , el 5 abr. 2024
I do apologize for the delay in getting you checked into your room past the check in time of 4pm. Please accept my sincere apology. I assure you this does not happen on a regular basis and hope you give us a second chance at serving you in a more efficient manner.

8/10 Bueno

Danny

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location
Se hospedó 1 noche en marzo de 2024
Respuesta de Jamee Smith, General Manager , el 3 abr. 2024
It appears as though you had a great stay with us. We appreciate your business and love the review! We look forward to your next visit. Have a great day!

10/10 Excelente

BRAD

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
.
Se hospedó 1 noche en abril de 2024
Respuesta de Jamee Smith, General Manager , el 3 abr. 2024
Thank you for choosing the Hidden Falls Inn for your hotel accommodations. We appreciate and value your business and look forward to your next visit. Thanks again!

10/10 Excelente

Denise

Viaje familiar
Staff was very helpful and welcoming. Very good customer service. The lady who prepared breakfast on Easter made a point to greet and welcome all who were there.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jamee Smith, General Manager , el 3 abr. 2024
Thank you so much for the great review, wonderful compliments, and choosing the Hidden Falls Inn for your lodging accommodations. Hope we get the pleasure of seeing you again very soon!

6/10 Aceptable

Jill

Viaje en pareja
Le gustó: Servicio y personal
Property needs some TLC and updating but nice location on the water.
Se hospedó 1 noche en marzo de 2024
Respuesta de Peggy, Guest Service Relations, el 29 mar. 2024
Thank you for reaching out about your recent stay. We appreciate all comments, good and bad, and use them to improve our overall service. We are currently in the middle of a 5 million dollar renovation. Phase 1 has been completed with a new roof line, pillars in front of hotel, a courtyard for some of the 1st floor rooms in addition to patios and decks. We also have 2 rooms on the 2nd floor that offer balconies. Renovations to all guest rooms and the lobby will take place during the 2nd Phase which includes upgrading our breakfast. A small, intimate lounge is planned for those that like to have an adult beverage in the evening. We hope you will return in the future and experience our newly renovated " boutique" hotel. Thanks again and have a great weekend.

10/10 Excelente

Andrew

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
The bed was very comfy. Clean rooms. The parking was bad.
Respuesta de Jamee Smith, General Manager , el 26 mar. 2024
Thank you for choosing the Hidden Falls Inn at Lake Marble Falls for your lodging accommodations. We appreciate your incredible review! We hope to see you return soon should your travels bring you back to the Marble Falls area!

8/10 Bueno

Jason

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Great location, the staff was very friendly however, the cleanliness of the room was disappointing.
Se hospedó 2 noches en marzo de 2024
Respuesta de Peggy, Guest Service Relations, el 26 mar. 2024
Thank you for choosing Hidden Falls Inn for your lodging accommodations. We appreciate all comments, good and bad, and use them to improve our overall service at the hotel. We will speak with the housekeeping team to address your cleanliness concerns. Again, thank you for your feedback and hope you return soon!

10/10 Excelente

Matthew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great views of the Colorado river.
Se hospedó 3 noches en marzo de 2024
Respuesta de Peggy, Guest Service Relations, el 26 mar. 2024
Thank you for choosing the Hidden Falls Inn for your hotel accommodations. We appreciate and value your business and look forward to your next visit. Thanks again.

8/10 Bueno

Callum

Se hospedó 1 noche en marzo de 2024
Respuesta de Peggy, Guest Service Relations, el 14 abr. 2024
Thank you for choosing the Hidden Falls Inn for your hotel accommodations. We appreciate and value your business and look forward to your next visit. Thanks again

10/10 Excelente

Curtis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Peggy, Guest Service Relations, el 26 mar. 2024
Thank you for choosing the Hidden Falls Inn for your hotel accommodations. We appreciate and value your business and look forward to your next visit. Thanks again.

10/10 Excelente

Erin

Viaje en pareja, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a very nice time. Location was great for everything we wanted to do. 2 Restraunts next door.The view of the lake was wonderful! Pool and hot tub very nice with a great view. Staff was very nice. There was some traffic off on the main road but that was to be expected. My kids were delighted to come into the room on our second day to see the beds were made and their little stuffies were tucked in and all our towels were replaced with fresh ones. They couldn't believe we actually had maids! Not something you find very often now days!
Se hospedó 2 noches en marzo de 2024
Respuesta de Jamee Smith, General Manager , el 19 mar. 2024
Thank you for choosing the Hidden Falls Inn at Lake Marble Falls for your lodging accommodations. We appreciate your incredible review and look forward to sharing it with our staff! We hope to see you return soon should your travels bring you back to the Marble Falls area!

10/10 Excelente

Ellen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was so friendly and helpful! There was renovation being done, but it didn’t interfere with our stay.
Se hospedó 3 noches en marzo de 2024
Respuesta de Jamee Smith, General Manager , el 17 mar. 2024
Thank you for choosing the Hidden Falls Inn for your hotel accommodations. We appreciate and value your business in addition to the glowing review and nice compliments. We look forward to your next visit and hope to see you return soon!

10/10 Excelente

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly and helpful staff.
Se hospedó 1 noche en marzo de 2024
Respuesta de Peggy, Guest Service Relations, el 16 mar. 2024
Thanks so much for the great review, wonderful compliments, and for choosing the Hidden Falls Inn for your lodging accommodations. Hope we get the pleasure of seeing you again very soon! Thanks again and have a great week.

10/10 Excelente

Emily

Se hospedó 2 noches en marzo de 2024
Respuesta de Jamee Smith, General Manager , el 3 abr. 2024
Thank you for the wonderful review! We are glad to see that you enjoyed your stay and look forward to your return should your travels bring you back to the area!

10/10 Excelente

Shawn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Such nice people!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Peggy, Guest Service Relations, el 16 mar. 2024
Thank you for the wonderful review! We are glad to see that you enjoyed your stay and look forward to your return should your travels bring you back to the area!

8/10 Bueno

Margaret

Viaje en grupo
Le gustó: Limpieza y servicio y personal
The staff was so very nice!! Older place needs some care
Se hospedó 1 noche en marzo de 2024
Respuesta de Peggy, Guest Service Relations, el 14 mar. 2024
Thank you for the great review and nice compliments. . We are in the middle of a 5 million dollar renovation. Phase 1 has been completed with a new roof line, pillars in front of hotel, a courtyard for some of the 1st floor rooms in addition to patios and decks. We also have 2 rooms on the 2nd floor that offer balconies. Renovations to all guest rooms and the lobby will take place during the 2nd Phase which includes upgrading our breakfast. A small, intimate lounge is planned for those that like to have an adult beverage in the evening. We hope that you will return soon. Thanks and have a great weekend.

8/10 Bueno

JOSE, austin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a nice, quiet spot for a weekend get away. The view from our room was fantastic. The staff was friendly.
Se hospedó 2 noches en marzo de 2024
Respuesta de Jamee Smith, General Manager , el 11 mar. 2024
Thank you for the wonderful review! We are glad to see that you enjoyed your stay and look forward to your return should your travels bring you back to the area!

10/10 Excelente

Jessica

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful
Se hospedó 1 noche en marzo de 2024
Respuesta de Jamee Smith, General Manager , el 11 mar. 2024
Thank you for choosing the Hidden Falls Inn at Lake Marble Falls for your lodging accommodations. We are glad that you enjoyed your stay and look forward to seeing you again in the near future. Have a great week!

10/10 Excelente

Judy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Warm welcome upon later arrival, very helpful and friendly staff. Our room was clean and the pool and hot tub area was very relaxing. Definitely will stay again.
Se hospedó 4 noches en febrero de 2024
Respuesta de Peggy, Guest Service Relations, el 4 mar. 2024
Thanks so much for the great review, wonderful compliments, and for choosing the Hidden Falls Inn for your lodging accommodations. Hope we get the pleasure of seeing you again very soon! Thanks again and have a great week.

8/10 Bueno

Tracy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hallway was noisy whlue trying to sleep
Se hospedó 1 noche en febrero de 2024
Respuesta de Peggy, Guest Service Relations, el 3 mar. 2024
Thank you for choosing Hidden Falls Inn for your lodging accommodations. We appreciate all comments, good and bad, and use them to improve our overall service at the hotel. We will speak with the housekeeping team to address your noise concerns in the hallway. Again, thank you for your feedback and hope you return soon!

10/10 Excelente

Lauren

Se hospedó 1 noche en febrero de 2024
Respuesta de Jamee Smith, General Manager , el 21 mar. 2024
Thank you for the wonderful review! We are glad to see that you enjoyed your stay and look forward to your return should your travels bring you back to the area!

10/10 Excelente

Jay

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The lake view!
Se hospedó 4 noches en febrero de 2024
Respuesta de Jamee Smith, General Manager , el 21 feb. 2024
Thank you so much for your wonderful review! We appreciate your feedback and hope to see you return soon! Have a wonderful day!

10/10 Excelente

Jessica

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 1 noche en febrero de 2024
Respuesta de Jamee Smith, General Manager , el 21 feb. 2024
Thank you for your glowing review! We are glad to see that you enjoyed your stay and look forward to your return should your travels bring you back to the area!