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Opiniones de Knights Inn Martinsburg

1.5 out of 5
Knights Inn Martinsburg
1997 Edwin Miller Blvd, Martinsburg, WV

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 125 de 550 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 215 de 550 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 118 de 550 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 45 de 550 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 47 de 550 opiniones" "

7.6/10

Limpieza

7.4/10

Servicio y personal

6.6/10

Servicios

7.0/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Yese, New york

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bien lo único es que no tiene cafetera para el café creo que es necesario en cualquier habitación
Se hospedó 1 noche en julio de 2019

10/10 Excelente

Luis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2018
Respuesta de Viral S, el 12 feb. 2018
Thank you for your review! We hope to see you again soon!

2/10 Terrible

Travis

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Had to pay a deposit which wasn’t posted on the website also had to pay $20 just to check in early for a room that was already clean
Se hospedó 1 noche en mayo de 2024
Respuesta de VSS, el 27 may. 2024
Thank you for your review Travis. We apologize you didn’t notice the early check-in fee or that all prepaid rooms require a fully refundable deposit. Both of these were posted.

10/10 Excelente

josh

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No problem at all
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Amy

Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Joseph

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quiet property
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Richard

Se hospedó 1 noche en enero de 2024

4/10 Malo

Joseph

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
The heating unit didn't get hot in that room water coming from the floor in the bathroom tile
Se hospedó 2 noches en enero de 2024
Respuesta de VSS, el 15 ene. 2024
Hi Mr White, thank you for your review. You have been here countless times and we appreciate your patronage, however it seems like you only leave reviews on the very few poor stays. With that being said, we do take all reviews seriously - especially those by regular guests - and upon inspection of both the heating unit and the bathroom tile, it seems that both are fine.

8/10 Bueno

Guillermo

Viaje en pareja
Le gustó: Servicios
Se hospedó 4 noches en diciembre de 2023
Respuesta de VSS, el 15 ene. 2024
Thank you for your review.

6/10 Aceptable

Anka

Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
Malpropre
Se hospedó 1 noche en diciembre de 2023
Respuesta de VSS, el 15 ene. 2024
Thank you for your review.

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Remodeling rooms
Se hospedó 2 noches en diciembre de 2023
Respuesta de VSS, el 21 dic. 2023
Thank you for your review! We're thrilled to hear that you appreciated our recent remodel. It's always a pleasure to welcome back our frequent guests and provide an enhanced experience. We're grateful for your continued support and look forward to your next visit!

8/10 Bueno

Shamika

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very helpful and respectful
Se hospedó 2 noches en diciembre de 2023
Respuesta de VSS, el 21 dic. 2023
Thank you for your review and for highlighting our helpful and respectful service. We're glad to hear that you had a positive experience. Your feedback is valuable, and we'll continue to strive for excellence in our service. We hope to welcome you back for an even better stay in the future!

10/10 Excelente

Luis, Bradenton

Se hospedó 1 noche en noviembre de 2023
Respuesta de VSS, el 21 dic. 2023
Thank you for the fantastic 5/5 review! We're thrilled that you had a wonderful experience during your stay. We appreciate your kind review and hope to have the pleasure of hosting you again soon!

8/10 Bueno

Connie, Vicksburg

No le gustó: Limpieza y servicios
Overall, not a bad hotel. Except.... when i got into thw room the ice bucket had dirt, other type debris & a used kleenex in ir. It made me wonder about how clean the rest of the room & bedding truly was.
Se hospedó 1 noche en noviembre de 2023
Respuesta de VSS, el 15 nov. 2023
Thank you for taking the time to share your feedback regarding your recent stay at our motel. We're glad to hear that overall, your experience was satisfactory. However, we apologize for the inconvenience you encountered with the cleanliness of the ice bucket in your room.Please rest assured that your concerns have been addressed with our housekeeping team to ensure that such oversights are not repeated. Maintaining a high standard of cleanliness is paramount to us, and we deeply regret that we fell short of your expectations in this regard.We appreciate your understanding and hope that you will give us another opportunity to provide you with the exceptional experience that we strive to offer all our guests.If your travels bring you back to the area, we would be delighted to welcome you again and demonstrate the improvements we've made based on your valuable feedback.

4/10 Malo

Rita

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de VSS, el 17 oct. 2023
Thank you for your review

6/10 Aceptable

George

Le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de VSS, el 17 oct. 2023
Thank you for your review

8/10 Bueno

Gerrit

Viaje en pareja
Le gustó: Limpieza y servicio y personal
reasonably priced
Se hospedó 1 noche en octubre de 2023
Respuesta de VSS, el 17 oct. 2023
Thank you for your review

8/10 Bueno

constance

Se hospedó 1 noche en octubre de 2023
Respuesta de VSS, el 12 oct. 2023
Thank you for your review

8/10 Bueno

Cavalyn

Le gustó: Limpieza y condiciones de la propiedad
Nothing was negative
Se hospedó 1 noche en agosto de 2023
Respuesta de vss, el 19 ago. 2023
Thank you for your review. We hope to see you again.

8/10 Bueno

Jason

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de vss, el 19 ago. 2023
Thank you for your review. We hope to see you again.

8/10 Bueno

Jason

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
One night stay with family.
I have stayed in other places in the area and I have found this to be the cleanest and most comfortable. Its pet friendly witch is a big plus. I would recommend it to others.
Se hospedó 1 noche en agosto de 2023
Respuesta de VSS, el 18 ago. 2023
Thank you for your review, Jason. We're glad you enjoyed your stay and we hope to see you again soon.

10/10 Excelente

Heather

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good
Hotel room was clean and comfortable. Loved the fact they are all outside access. Did not like nor care for the loudness of the lady living at the hotel or her company. They were very loud and obnoxious.
Se hospedó 2 noches en julio de 2023
Respuesta de VSS, el 18 ago. 2023
Thank you for your review, Heather. I apologize for your neighbors - please let us know next time and we will handle this and any other issues that may arise during your stay. However, we are glad you enjoyed your stay and we hope to see you again soon.

8/10 Bueno

Robert

Se hospedó 1 noche en julio de 2023
Respuesta de VSS, el 19 ago. 2023
Thank you for your review. We hope to see you again.

8/10 Bueno

Ian

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice little hotel at a great price! Staff was very friendly and the room was clean.
Se hospedó 1 noche en julio de 2023
Respuesta de VSS, el 19 ago. 2023
Thank you for your review. We hope to see you again.

2/10 Terrible

Aleania

Viaje en pareja, Viaje con mascota
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ladies, DO NOT STAY AT THIS HOTEL ALONE. The room needed cleaning. Most of the others staying at this property appear to have obvious drug problems. Even tho I locked door and placed items infront of door still feel unsafe. If they are going to use this propety as a drug hotel the least they could do is put the expedia or other online reserving guests in a specific part of the hotel and the crackheads in a seperate part of the hotel esp given the seperate building designs. This is prob the worst hotel ive ever stayed at and ive stayed at plenty of low end budget hotels. Would def have left if the room was refundable. No wonder all the room choices were non refundable. Expedia should end their contract with this location before someone is hurt or worse. Will never stay here again.
Se hospedó 1 noche en julio de 2023
Respuesta de VSS, el 10 jul. 2023
Thank you for taking the time to share your feedback regarding your recent stay at our motel. We greatly appreciate your input as it allows us to address any concerns and improve our services.We are truly sorry to learn about your experience and the allegations of drug activity during your stay. We want to assure you that we take such matters very seriously and do not condone any illegal or disruptive behavior on our premises.It is important to note that the safety and well-being of our guests is our top priority. We have implemented various security measures to maintain a safe environment, including close cooperation with the local authorities. In fact, our motel is located across the street from the state police station, which allows for swift response and regular patrols in the area.We encourage our guests to report any suspicious activities to our front desk staff or directly to the police, as this helps us maintain a secure environment for everyone. We have a strict policy against any form of illicit behavior, and we work diligently to ensure compliance with all laws and regulations.Please be assured that we have taken your feedback seriously, and we will continue to reinforce our efforts in monitoring and addressing any potential issues that may arise. We genuinely value your patronage and hope you will consider giving us another opportunity to provide you with an improved experience in the future.Thank you again for bringing this matter to our attention.

2/10 Terrible

Nir, Suwanee

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de VSS, el 20 jun. 2023
Thank you for taking the time to provide us with your feedback. We appreciate all forms of input from our guests, as it helps us identify areas where we can improve and enhance our services.We regret that your recent experience at our motel did not meet your expectations. We apologize for any inconvenience caused during your stay.Please know that we take your feedback seriously and will make every effort to address any shortcomings. Your satisfaction is our utmost priority, and we hope you will consider giving us another opportunity to provide you with a more enjoyable experience in the future.If you have any specific concerns or suggestions that you would like to share with us, please do not hesitate to reach out. We value your input and would be grateful for the chance to make amends.Thank you once again for sharing your thoughts, and we hope to have the opportunity to welcome you back and exceed your expectations.

8/10 Bueno

Charles

Se hospedó 2 noches en junio de 2023

8/10 Bueno

Willis

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Cleanliness was good , very peaceful stay.
Se hospedó 2 noches en mayo de 2023
Respuesta de VSS, el 17 may. 2023
Thank you for your stay and we hope to see you again soon!

4/10 Malo

Richard

No le gustó: Limpieza y condiciones de la propiedad
The property is pretty run down. It appeared to me that some people actually live there. I traveled alone so it was ok for me, but there is no way my wife would stay there.
Se hospedó 1 noche en mayo de 2023
Respuesta de VSS, el 9 may. 2023
Thank you for your review.

10/10 Excelente

Anita

Viaje de negocios, Viaje familiar con niños
Le gustó: Servicio y personal
The rooms need a thorough cleaning and updated
Se hospedó 1 noche en abril de 2023
Respuesta de VSS, el 9 may. 2023
Thank you for your review.

8/10 Bueno

Corinne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Comfortable and clean for the money.
Se hospedó 3 noches en abril de 2023
Respuesta de VSS, el 9 may. 2023
Thank you for your review.

4/10 Malo

Gregory, Shortsville

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Place felt like we were walking into a prison, and the area was very downtrodden. We felt very unsafe staying here, for a multitude of reasons.
Respuesta de VSS, el 8 mar. 2023
Thank you for your review Gregory and we are sorry you felt that way.

6/10 Aceptable

Gerrit

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
We were in the end unit... the hot water did not get hot, only warm... not what we like in a bathtub. The Wifi hardly reached the room and would not allow us to stream.
Se hospedó 1 noche en marzo de 2023

4/10 Malo

Joseph

No le gustó: Servicio y personal y servicios
The attitude of the person that checked me in
Se hospedó 1 noche en diciembre de 2022
Respuesta de VSS, el 26 dic. 2022
We apologize about that but we appreciate your feedback. Thank you for staying with us and we promise to do better next time!

4/10 Malo

Johanne

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Good : hot shower Average for the cost : amnesties Bad : old, not so clean, mattress Still pricy for the value we get
Se hospedó 1 noche en noviembre de 2022
Respuesta de VSS, el 21 nov. 2022
Thank you for your review

2/10 Terrible

Cliente verificado

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awful place
Room was in dismal shape, smelled of cat pee and sheets were stained. Drunk people were hanging out in the parking lot.
Se hospedó 1 noche en octubre de 2022

6/10 Aceptable

Gilles

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Le wifi is not good,no coffee,no Kleenex
Se hospedó 1 noche en octubre de 2022
Respuesta de VSS, el 25 oct. 2022
Thank you for your review

8/10 Bueno

Kurt

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
The room was ok, older but clean, couch was terrible. Staff were nice and for the price it was as good as you could ask for.
Se hospedó 1 noche en octubre de 2022
Respuesta de vss, el 25 oct. 2022
Thank you for your review

10/10 Excelente

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de vss, el 25 oct. 2022
Thank you for your review

2/10 Terrible

John

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Rough!
Motel is way past its prime in desperate need of a total overhaul. Please note the mold on the inside of the cabinets in the photos below
Trash left in room by prior occupant. YUM!
Se hospedó 1 noche en septiembre de 2022
Respuesta de VSS, el 6 oct. 2022
Thank you for your review

10/10 Excelente

Daniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2022
Respuesta de VSS, el 6 oct. 2022
Thank you for your review

6/10 Aceptable

Patrick

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Room was clean and bed comfortable. Only problem was shower was cold but bathroom sink was hot.
Se hospedó 1 noche en septiembre de 2022
Respuesta de VSS, el 6 oct. 2022
Thank you for your review

6/10 Aceptable

Herbert

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Cheapest bed in the area clean sheets and Hot water is the plus side. Property conditions in the room we're pretty bad I had a big crack in my door you can see daylight through about a three-quarter inch wide okay for me I'm Solo Traveler but not for everyone
Se hospedó 1 noche en septiembre de 2022
Respuesta de VSS, el 8 sept. 2022
Thank you for your review and for bringing this matter to our attention, Herbert. We appreciate you staying with us and we hope to see you again soon!

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Terrible Hotel
Everything reaked of cigarette smoke in the non-smoking rooms. There was blasting music outside of our room until 10:30 at night fueling what seemed like a low-budget prostitution ring - all complimented by paper thin walls so we could hear every bit of what was going on. A significant amount of black mold spots in the bathroom. The TV constantly broke up, and the bed sounded like rubbing metal any time you moved on it. There was hair around, a dirty towel, and the sink backed up when we used it the first time.
Mold
Mold
Mold
Hole in door
Se hospedó 1 noche en septiembre de 2022
Respuesta de VSS, el 20 oct. 2022
Thank you for your review

6/10 Aceptable

LINDA

Viaje en pareja, Viaje con mascota
No le gustó: Condiciones de la propiedad
Served it’s purpose as a place to sleep. Nonsmoking room reeked of smoke. Pdo d walk area had empty poop bag stand, and tissue holder in room had no tissues.
Se hospedó 1 noche en agosto de 2022
Respuesta de VSS, el 8 sept. 2022
Thank you for your review and for bringing these matters to our attention, Linda. We appreciate you staying with us and we hope to see you again soon!

8/10 Bueno

Stephen

Viaje de negocios
Le gustó: Limpieza
Can’t picture staying here for a long time but for a day or two it was fine. Would benefit from having more plugs in the room, you have 2 outlets at the vanity and 1 on the desk and that is it. Room was clean, no complaints. Fridge, freezer and microwave functioned as they should. I’d stay there again if I’m in the area for a day or 2.
Se hospedó 1 noche en agosto de 2022
Respuesta de vss, el 8 sept. 2022
Thank you for your review and for staying with us! We hope to see you again soon.

10/10 Excelente

Ryan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2022
Respuesta de vss, el 8 sept. 2022
Thank you for your review and for staying with us! We hope to see you again soon.

8/10 Bueno

Charmaine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Only that non smoking room smelt like smoke
Se hospedó 1 noche en agosto de 2022
Respuesta de vss, el 8 sept. 2022
Thank you for your review and for staying with us! We hope to see you again soon.

10/10 Excelente

Janet

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Knights Inn was clean and the staff was courteous and helpful
Se hospedó 10 noches en julio de 2022
Respuesta de VSS, el 8 sept. 2022
Thank you for your review and for staying with us! We hope to see you again soon.