Thank you for taking the time to post a rating. We hope to welcome you back in the future.

We are sorry to hear you did not enjoy your meals as others have. We do not have steak on our menu and sorry we were not able to accommodate the request. We wish you all the best for the rest of the trip in the NT.

Hi Mathew thanks for your review, glad you enjoyed your stay with us.

Hi Marissa, we have never advertised that the thermal pools are located at our establishment. They are located 2km from us, which equates to a 2min car ride or a 10min walk.

Hi, thanks for the 10 out of 10, really glad you enjoyed your stay and mataranka.

Hi ricki lee thanks for the great review and about the beds.

Hi Jodie, we was not aware your airconditioner was leaking, had this been brought to any of the staffs attention it would have been attended to straight away. The humidity during the Wet season does affect some of the new split systems and we would have been able to do something for you that night. The stuff you see in the kettles is actually calcium, which the same stuff you swim in at the Thermal springs, it is in the mains water that feed the establishment. Again the staff could have provided you with a replacement kettle. In regards to the meal, we are sorry that it was not to your expectations. Of the thousands of meals we do each year, we have very few that dislike their meal, and of those had it been brought to our attention the staff would have been happy to have fixed the situation straight away. Our staff our powerless to help guests if they are unaware that there is something wrong.

Hi, we are sorry you were unable to reach someone as reception closes at 5pm, however codes for secure check in are sent to mobile phone numbers on the day for guests that arriving after 5pm, so again sorry you did not receive your code via sms or via the expedia email. Our restaurant staff were on site up until 7:30pm and would have been able to gain you access to the secure lock box had you popped round and seen them on the night. Unless you arrived really late. We do our best to cover all bases for those arriving after hours, given we do not operate a 24hr reception service.

The optus regional box for Mataranka has finally been serviced by optus and guests should be able to receive messages on getting the property, however we do recommend turing off your phone and rebooting so that it will pick up signal quicker.