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Opiniones de Best Western Horizon Inn

2.5 out of 5
Best Western Horizon Inn
1154 E Barnett Rd, Medford, OR

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 438 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 342 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 125 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 57 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 41 de 1003 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

7.8/10

Servicios

8.2/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jose

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Amigables
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

jimmy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2022
Respuesta de Nicole, el 6 jun. 2022
Thank you for staying with us. We appreciate you staying with us.

8/10 Bueno

Pedro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2021

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
fue un lugar agradable paea dormir, no me preocupe por el lugar
Se hospedó 1 noche en noviembre de 2019

10/10 Excelente

Mary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The desk clerk was AWESOME. Expedia got the wrong date if it wasn’t for the desk clerk we would not have a place to stay. Calling Expedia was a nightmare.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Cary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great value
Se hospedó 2 noches en mayo de 2024
Respuesta de Scott / GM, el 20 may. 2024
Thank you

2/10 Terrible

amrinder

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This Best western experience was not great. Booked a non pet friendly room and upon checkin the front desk tries to force the pet friendly room. I was able to book a non pet friendly room because it was available and upon check in being told they had only pet friendly available . Sorry , but that shouldn’t be the travellers problem. That is something the front staff needs to look into and find a solution. Rude and absolutely arrogant behaviour. Thank god for this Asian lady at the front desk that came in and was able to get me the non pet friendly room I was booked in . How did the room become available now ? This property doesn’t match the Best western standards and is far from it . The only thing working for this place is the pet friendly theme. Other than that , find something else for yourself if you don’t have a pet.
Se hospedó 1 noche en mayo de 2024
Respuesta de Scott / GM, el 20 may. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excelente

Caleb

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy, comfortable, clean.
Se hospedó 1 noche en mayo de 2024
Respuesta de Scott / GM, el 20 may. 2024
Thank you

6/10 Aceptable

Russell

Se hospedó 1 noche en mayo de 2024
Respuesta de Scott / GM, el 20 may. 2024
Thank you for the rating

10/10 Excelente

Joseph

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice staff,nice property very close to the interstate
Se hospedó 1 noche en mayo de 2024
Respuesta de Scott / GM, el 13 may. 2024
Thank you for your review.RegardsScott / GM

8/10 Bueno

Sanford, Gig Harbor

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Great staff and service. This is an older property but clean. Access in and out of the property is a little inconvenient due to lack of good access from the main road.
Se hospedó 1 noche en mayo de 2024
Respuesta de Scott / GM, el 6 may. 2024
Thank you for the kind wordsRegards,Scott

4/10 Malo

Patricia

Viaje con mascota
Le gustó: Limpieza
Receptionist was “busy” in an off topic conversation with 2 men checking in. I was not feeling well and needed to lay down. I waited awhile and the conversation went on and on. Finally I stood up and rudely interrupted them telling her I did not feel well and would like to checkin. She gave me a drop dead look, but finally got them checked in. Got to my room and automatic key didn’t work. Returned to office 3 times with key malfunction. Finally asked for a new room. Very exhausting . Handyman was very helpful in trying to remedy the situation. After a long day on the road, this was very upsetting as I really didn’t feel well. I’ve stayed at this location before, but not sure if I will return again. Generally, I do like to stay at BW
Se hospedó 1 noche en abril de 2024
Respuesta de Scott / GM, el 2 may. 2024
I am so sorry this happened to you. I apologize for the comedy of errors with your keys and also the agent not reading the situation correctly. We strive to do betterRegardsScott / GM

10/10 Excelente

Yelena, Salem

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The check in process was super easy and the staff was very nice. The included breakfast had a fair amount of options to choose from.
Se hospedó 1 noche en abril de 2024
Respuesta de Scott / GM, el 30 abr. 2024
Thank you!

10/10 Excelente

Timothy

Se hospedó 1 noche en abril de 2024
Respuesta de Scott / GM, el 13 may. 2024
Thank youRegards,Scott

10/10 Excelente

Paula

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We liked the quiet location and was located close to our destination the next day. We were expecting a wake-up call, but that was missed. Otherwise, we were pleased. P & T
Se hospedó 1 noche en abril de 2024
Respuesta de Scott, el 22 abr. 2024
Thank you for the review. We appreciate you taking the time to tell us about your stay RegardsScott / GM

6/10 Aceptable

Adelino

I didn't like to have the deposit $100 dollars for 3 to 5 days. . Plus the bathroom on the lobby was closed. An old couple ask for the keys to use the bathroom and the lady on the desk denied to ofer the key. That's not wright. Not a good experience.
Se hospedó 1 noche en abril de 2024
Respuesta de Scott, el 18 abr. 2024
Thank you for the review. Unfortunately a public restroom is not available in our lobby. I am sorry you did not have a good experienceRegardsScott / General Manager

10/10 Excelente

Grace

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was clean, quiet and comfortable
Se hospedó 1 noche en abril de 2024
Respuesta de Scott, el 17 abr. 2024
Thank youRegardsScott / General Manager

10/10 Excelente

margaret

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Scott, el 15 abr. 2024
Thank you! We appreciate the kind wordsRegards,Scott WillifordGeneral Manager

10/10 Excelente

Stefanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Scott, el 15 abr. 2024
Thank you! Regards,Scott WillifordGeneral Manager

10/10 Excelente

Elaine

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
People in surrounding rooms included upstairs were very loud after 12am. Kept waking my baby. Made it difficult to sleep. Otherwise everything upon check in was great. Room was spacious and clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de Scott, el 2 abr. 2024
Thank you for the review. Sorry about the noise from the neighborsRegards,GM / Scott

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean rooms
Se hospedó 1 noche en marzo de 2024
Respuesta de Scott, el 2 abr. 2024
Thank you

10/10 Excelente

Richard

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk lady was nice.
Se hospedó 1 noche en marzo de 2024
Respuesta de Scott, el 28 mar. 2024
Thank you! We appreciate the kind wordsRegardsScott WillifordGeneral Manager

6/10 Aceptable

Raymond

Le gustó: Limpieza y servicio y personal
Interior was dated
Se hospedó 2 noches en marzo de 2024
Respuesta de Scott, el 26 mar. 2024
Thank you for your review. We have begin a renovation this week and hope to get you to come back when we are finished. Comments like these help us with property improvementsRegardsScott WillifordGeneral Manager

6/10 Aceptable

Patrick

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
This hotel is very tired...in need of new paint, plumbing, a phone system that works and smart TV's
Se hospedó 1 noche en marzo de 2024
Respuesta de Scott, el 26 mar. 2024
Thank you for your review. We appreciate our customers and will use your reviews to improveRegardsScott WillifordGeneral manager

10/10 Excelente

Richard

Viaje con mascota
Le gustó: Limpieza, servicios, condiciones de la propiedad
Was convenient location courtesy staff nice breakfast will return
Se hospedó 1 noche en marzo de 2024
Respuesta de Scott, el 26 mar. 2024
Thank you so much ! We love your reviewRegardsScott WillifordGeneral Manager

10/10 Excelente

Cory

Viaje de negocios
Le gustó: Limpieza y servicios
Nice clean friendly staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Scott, el 7 mar. 2024
Thank you so much for calling out our staff. Our staff really works hard to make our guests feel at home.We appreciate your businessRegards,Scott WillifordGeneral Manager

10/10 Excelente

Tammy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice surprise
We picked this hotel because it was only a block from where my husband was having a medical procedure. I was very much surprised. The room was clean and a goid size. Because myhusband is handicapped we asked for an ada room. This was the first hotel that actually had a roll in shower and other handicapped accessible items. The only bad thing I could say is my husband complained the bed was to hard. Breakfast was the usual but the breakfast room is large and clean and the lady working there was very personable.
Se hospedó 2 noches en febrero de 2024
Respuesta de Scott, el 4 mar. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Scott WillifordGeneral ManagerBest Western Horizon Inn

8/10 Bueno

Terri

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Like; It was close to the doctor's office. There were several things I didn't like, the room smelled like cigarettes and during my shower the water kept going from super hot to super cold.
Se hospedó 1 noche en enero de 2024
Respuesta de Scott, el 4 mar. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Scott WillifordGeneral ManagerBest Western Horizon Inn

8/10 Bueno

Marilyn

Viaje en pareja
Le gustó: Limpieza y servicios
The plug by bathroom sink was not working. The beds are comfortable and breakfast good.
Se hospedó 1 noche en enero de 2024
Respuesta de Scott, el 4 mar. 2024
Thank you for the review! Regards,Scott WillifordGeneral Managre

2/10 Terrible

Jessica

Viaje con mascota, Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Would not recommend this particular location. The room was dirty and crawling with ants and the response from the front desk clerk on the matter was a glare and a snark “I’ll tell maintenance.” The TV network was down, but next door at Black Bear Diner it worked fine. The extra $25 rate for having a dog, after you already spent an extra $15 on the specific “dog-friendly room” option is a joke. Overall a very disappointing stay.
Se hospedó 1 noche en enero de 2024
Respuesta de Scott, el 4 mar. 2024
Thank you for taking a moment to comment on your stay. As the new General Manager Id like to personally apologize. We strive to give better service and I regret that we missed the mark with your stay. RegardsScott WillifordGeneral Manager

10/10 Excelente

Adem

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Scott / General Manager , el 4 mar. 2024
Thank you for the review.

8/10 Bueno

BRIAN

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Margaret, Tehachapi

Viaje en pareja
Le gustó: Servicio y personal
1st room bed fell to the middle. Breakfast mushy eggs no waffles
Se hospedó 7 noches en diciembre de 2023

6/10 Aceptable

MARY, BURBANK

Viaje en grupo, Viaje familiar
No le gustó: Servicios
Older facility. Needs some upgrades.
Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

JENNIFER

Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Shelly

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Jaime

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Great place to stay , i ask for a room in the first floor amd they told me there weren't any available, jist because i booked wi5h a thi4d party i was pit in the 2nd floor when i woke up the nedt morning the parking lot was not full , so they were roomw available in the first floor not cool
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Only thing we didn't like was the breakfast. The eggs were better before and the auto pancake maker wasnt wirking and we like the waffles better.
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

gary

Le gustó: Limpieza y servicio y personal
Room was fine clean enough. The TV did not work. The girl behind the desk could not do anything about it as she was by herself i’m pretty handy with TVs, but I’m sure it was the remote that did not work even after changing batteries. And rebooting the Cable box so spent a night in Medford with no TV.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Nancy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Gregory

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
One of the Best Westerns that i would definitely return to - very neat, clean, organized - from the Front office - a welcoming warm fireplace at the reception, staff was pleasant & accommodating, processsd my check in within minutes. A nice short drive to our room on the 1st floor, i like a clean fresh smell when i open the door, nice updated LVP flooring, simple clean furnishings, nicely tucked & clean bathroom. I appreciate a much bigger fridge than the usual "mini", microwave as well. A couple of things that would help management keep track of - toilet tank is still running after filling up, & an Ottoman that sits next to the chair by the a/c - legs are broken, wobbly, could fall apart easily - dangerous! We had a good nights sleep, bed was comfy as was the temp with the ac/heater working well. A definite stop on the road back south to Socal.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
When we arrived, the room looked clean and nicely welcoming, but within a minute we realized there was a foul odor permeating the room. We called the desk and after a few minutes, Theresa was able to get us another room close by so that we didn’t have far to move our stuff!
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Leon

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Jody

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Elizabeth

Viaje de negocios, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The pet friendly rooms are a little cold feeling, mainly because of the blue and grey colors with no carpet. Much different from the warm cozy feeling of the lobby. But other than that, they are roomy well appointed. The breakfast was great. Staff was friendly. Will stay there again next time I need to go to Medford.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Keeren

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like that the property was nice & clean
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

John

Viaje de negocios, Viaje familiar
Great staff and room.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Michael

Le gustó: Comodidad de las habitaciones
Eco-friendly
No recycling containers. No sign saying “If you don’t need your towels washed every day etc”
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Brian

No le gustó: Servicios y condiciones de la propiedad
No hot water. Three hours after check in. No hot water yet. I don’t think they called a plumber. Ridiculous. I want my money back.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Marilyn

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome staff. Good room quiet, bathroom could use an update but overall very happy with the experience
Se hospedó 1 noche en octubre de 2023