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Opiniones de Best Western Melbourne City

3.5 out of 5
Best Western Melbourne City
16 Spencer Street, Melbourne, VIC

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 352 de 1005 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 428 de 1005 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 141 de 1005 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 51 de 1005 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 33 de 1005 opiniones" "

8.4/10

Limpieza

8.8/10

Servicio y personal

7.6/10

Servicios

7.8/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

GLORIA

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Está muy bien ubicada y su personal es muy amable
Se hospedó 5 noches en junio de 2023
Respuesta de Dave - Duty Manager, el 26 jun. 2023
Hi Gloria,Thanks for your positive feedback and we hope to see you again.Warm regards,Dave

8/10 Bueno

wai sze Tarra

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is very convenient. We like it
Se hospedó 6 noches en mayo de 2024
Respuesta de Dave - Duty Manager, el 20 may. 2024
Hi,Thanks for taking the time to leave a positive review and we hope to see you again in the near future.Warm regards,Dave

10/10 Excelente

Stacey

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay. Affordable. Updated. 5 minute walk from bus/train station. Located right in the heart of CBD.
Se hospedó 1 noche en mayo de 2024
Respuesta de Dave - Duty Manager, el 13 may. 2024
Hi Stacey,Thanks for taking the time to leave a positive review and we hope to see you again in the future.Warm regards,Dave

10/10 Excelente

Masahito

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
素晴らしい
Se hospedó 1 noche en mayo de 2024
Respuesta de Dave- Duty Manager, el 13 may. 2024
Hi Masahito,Thanks for taking the time to leave a positive review and we hope to see you again in the future.Warm regards,Dave

10/10 Excelente

Masahito

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
素晴らしい
Se hospedó 3 noches en mayo de 2024
Respuesta de Dave - Duty Manager, el 13 may. 2024
Hi Masahito,Thanks for taking the time to leave a positive review and we hope to see you again in the future.Warm regards,Dave

10/10 Excelente

Masahito

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
素晴らしい
Se hospedó 3 noches en mayo de 2024
Respuesta de Dave - Duty Manager, el 13 may. 2024
Hi Masahito,Thanks for taking the time to leave a positive review and we hope to see you again in the future.Warm regards,Dave

8/10 Bueno

Emma, Charters Towers

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had a most enjoyable stay, the room was clean and comfortable, and the staff were very friendly. My only small negative is that the shower doorway was not very wide and as a bigger lady I had to squeeze in sideways which wasn’t very pleasant but once in the shower there was plenty of room to move. This would definitely not stop me from staying here again though, because this small negative does not outweigh the positives of my stay.
Se hospedó 2 noches en abril de 2024
Respuesta de Dave- Duty Manager, el 9 may. 2024
Hi Emma,We're delighted to hear that you had an enjoyable stay with us and that you found the room clean and comfortable. Thank you for your kind words about our staff, and we're glad they contributed to making your stay pleasant. We appreciate your feedback regarding the shower doorway and apologize for any inconvenience this caused. Your comfort is important to us, and we'll certainly take your comments into consideration for future improvements. We look forward to welcoming you back for another positive experience in the future!Warm regards,Dave

6/10 Aceptable

Pamela Lai Yin

Viaje familiar
Le gustó: Servicio y personal
房間很窄，沒有位置打開行李箱 淋浴花灑水壓和水溫有點難控制 地點鄰近火車站，有skybus 直去機場， 火車站旁有outlet，交通購物都方便
Se hospedó 1 noche en mayo de 2024
Respuesta de Dave - Duty Manager, el 7 may. 2024
Hello,Thanks for taking the time to leave a review and we hope to see you again.Warm regards,Dave

8/10 Bueno

TAKESHI, Yokohama City

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I requested to check-in early in advance because I arrived in Melbourne early morning by midnight flight. They accepted my request. I was really appreciate it. I will stay at the hotel of BW hotel group.
Se hospedó 2 noches en abril de 2024
Respuesta de Dave- Duty Manager, el 7 may. 2024
Hello,Thanks for taking the time to leave a review and we hope to see you again.Warm regards,Dave

10/10 Excelente

Naoyuki

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Dave - Duty Manager, el 7 may. 2024
Hello,Thanks for taking the time to leave a review and we hope to see you again.Warm regards,Dave

10/10 Excelente

Jumpei

Se hospedó 1 noche en abril de 2024
Respuesta de Dave - Duty Manager, el 19 may. 2024
Hi Jumpei,Thanks for taking the time to leave a positive review and we hope to see you again in the near future.Warm regards,Dave

8/10 Bueno

Masahito

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
スタッフが良い
Se hospedó 1 noche en abril de 2024
Respuesta de Dave - Duty Manager, el 26 abr. 2024
Hi Masahito,Thanks for taking the time to leave feedback and we hope to see you again.Warm regards,Dave

10/10 Excelente

Nick

Se hospedó 1 noche en abril de 2024
Respuesta de Dave - Duty Manager, el 19 may. 2024
Hi Nick,Thanks for taking the time to leave a positive review and we hope to see you again in the near future.Warm regards,Dave

10/10 Excelente

Rodney, Waratah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had good stay at best Western freindly staff clean rooms a good restaurant and bar the food was nice cooked well close to mavel stadium and shops the Spencer train station thank you
Se hospedó 3 noches en abril de 2024
Respuesta de Dave - Duty Manager, el 22 abr. 2024
Hi Rodney,Thank you for sharing your positive experience! We're delighted to hear that you enjoyed your stay at Best Western. It's great to know that you found our staff friendly, rooms clean, and our restaurant and bar enjoyable. We appreciate your kind words about our convenient location as well. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back on your next visit to Melbourne!Warm regards,Dave

10/10 Excelente

Jon

Se hospedó 1 noche en abril de 2024
Respuesta de Dave- Duty Manager, el 13 may. 2024
Hi Jon,Thanks for taking the time to leave a positive review and we hope to see you again in the future.Warm regards,Dave

8/10 Bueno

kazuyo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
部屋はコンパクト 部屋に窓がないので空調のための換気扇が常に回っていてその音が少し気になりました。 翌朝早くに駅に行くために近くにのホテルを利用したのですが、空港バス乗り場にも５分ほどでついたのでとても便利でした。
Se hospedó 1 noche en abril de 2024
Respuesta de Dave - Duty Manager, el 22 abr. 2024
Hi Kazuyo,Thanks for taking the time to leave feedback.Warm regards,DaveDuty Manager

10/10 Excelente

Scott

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location!! Staff and room were great!!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Dave - Duty Manager, el 17 abr. 2024
Hi,Thanks for taking the time to leave positive feedback and we hope to see you again in the near future.Warm regards,Dave

10/10 Excelente

Phoebe

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
With the price I am paying, which is one of the cheapest during the period of time, the location is so great that you can get to cafes and restaurants within 5 mins. Staff is wonderful! Very friendly and helpful. Room is perfectly clean and comfortable, I would strongly recommend it
Se hospedó 2 noches en abril de 2024
Respuesta de Dave - Duty Manager, el 17 abr. 2024
Hi,Thanks for taking the time to leave positive feedback and we hope to see you again in the near future.Warm regards,Dave

8/10 Bueno

Richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We booked one night in the cheapest available room for proximity of transport connections to airport. Basic but functional hotel, wouldn't want to spend more than a night or two (unless in fancier room) but did the job for us. Staff were excellent and allowed us to check in early when we tried to drop off baggage.
Se hospedó 1 noche en abril de 2024
Respuesta de Dave - Duty Manager, el 17 abr. 2024
Hi,Thanks for taking the time to leave feedback and we hope to see you again in the near future.Warm regards,Dave

8/10 Bueno

Trevon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Dave - Duty Manager, el 17 abr. 2024
Hi,Thanks for taking the time to leave feedback and we hope to see you again in the near future.Warm regards,Dave

8/10 Bueno

Alison

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice bed but the shower door was rather tight to enter. Im nearly 100kg do there is a lot of bigger people who could never get into it.
Se hospedó 1 noche en marzo de 2024
Respuesta de Dave, el 17 abr. 2024
Hi,Thanks for taking the time to leave feedback and we apologise for the shower door issue in your room.Warm regards,Dave

10/10 Excelente

KIYOTAKA, oriono sumiyoshi osaka

Le gustó: Servicios
ありがとうございます
Se hospedó 3 noches en marzo de 2024
Respuesta de Dave - Duty Manager, el 26 mar. 2024
Hi Kiyotaka,Thanks for taking the time to leave a review and we hope to see you again in the future.Warm regards,Dave

4/10 Malo

Mirna

No le gustó: Servicios y condiciones de la propiedad
The hotel was very expensive for what the hotel offer, tiny room, very dark.
Se hospedó 2 noches en marzo de 2024
Respuesta de Dave - Duty Manager, el 26 mar. 2024
Hi Mirna,It sounds like you were disappointed with the value proposition of the hotel, particularly in relation to the room size and lighting. Pricing and room size are essential factors that can significantly impact the overall guest experience. Thanks for taking the time to leave feedback and we will be taking your comments into consideration as we look at ways to improve our hotel guests experience.Warm regards,Dave

4/10 Malo

Lucas Johannes

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Not sure what is "Best" about "Best Western". Our room was poorly decorated and had hazards (steps that could easily be missed in the dark), only one bedside lamp, a bathroom with a basin impossibly tucked into a corner, wasted space where a cupboard or wardrobe could easily be fitted, the swipe cards for the doors only work after the 10th attempt (confirmed to be the same for other guests), inconsistent cleaning and supply of linen and towels, and so on. No more than 2 stars for me.
Se hospedó 3 noches en marzo de 2024
Respuesta de Dave- Duty Manager, el 19 mar. 2024
Hello,Thank you for sharing your experience, and we apologize for the inconveniences you encountered during your stay. Your feedback is valuable to us as it helps us identify areas for improvement.We are sorry to hear about the issues with room decoration, hazards, lighting, bathroom layout, door swipe cards, and cleaning consistency. Please rest assured that we take your feedback seriously and will address these concerns with our team to ensure they are rectified promptly.We strive to provide all our guests with a comfortable and enjoyable stay, and we regret that we fell short of your expectations on this occasion. Your comments will be used to improve our services and facilities for future guests.Warm regards,DaveDuty Manager

8/10 Bueno

Robert

Le gustó: Servicio y personal y condiciones de la propiedad
Bathroom was a little small. Cleaning was just average. Location was excellent. Amenities around the hotel were great. Coffee bar was great.
Se hospedó 2 noches en marzo de 2024
Respuesta de Dave - Duty Manager, el 18 mar. 2024
Hi Robert,Thanks for taking the time to leave a positive review and we hope to see you again in the near future.Warm regards,Dave

10/10 Excelente

Jodi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The easiest place ever. Perfect place to stay for a concert at Rochford Wines. Thank you
Se hospedó 1 noche en marzo de 2024
Respuesta de Dave- Duty Manager, el 19 mar. 2024
Hi Jodi,Thanks for taking the time to leave a positive review and we hope to see you again.Warm regards,Dave

8/10 Bueno

Donald

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was a little small but manageable, the Metro noise was a little loud at times. Restaurant menu was loud mites but quite tasty.
Se hospedó 2 noches en marzo de 2024
Respuesta de Dave- Duty Manager, el 18 mar. 2024
Hi Donald,Thank you for sharing your feedback with us. We're glad to hear that you found the restaurant menu tasty. Regarding the room size and noise from the Metro, we apologize for any inconvenience caused. We understand that these factors can impact your stay, and we appreciate your understanding. Your comments will be taken into consideration as we strive to improve our accommodations and amenities.Warm regards,Dave

10/10 Excelente

Lynette

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff very friendly & helpful😄
Se hospedó 1 noche en marzo de 2024
Respuesta de Dave- Duty Manager, el 18 mar. 2024
Hi Lynette,Thanks for taking the time to leave a positive review and we hope to see you again in the near future.Warm regards,Dave

10/10 Excelente

Karen

Se hospedó 3 noches en marzo de 2024
Respuesta de Dave, el 17 abr. 2024
Hi,Thanks for taking the time to leave positive feedback and we hope to see you again in the near future.Warm regards,Dave

10/10 Excelente

Neville Dias

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 2 noches en febrero de 2024
Respuesta de Dave - Duty Manager, el 1 mar. 2024
Hi Neville,Thanks for taking the time to leave a positive review and we hope to see you again in the future.Warm regards,Dave

2/10 Terrible

Annette

Viaje en grupo
Could not even get in the shower as the door was so small … would not stay here again ..
Se hospedó 1 noche en febrero de 2024
Respuesta de Dave- Duty Manager, el 1 mar. 2024
Hi Annette,We apologize for the inconvenience you experienced with the size of the shower door during your stay. Your feedback is valuable to us, and we will look into ways to improve the accessibility and comfort of our facilities for all guests. Thank you for bringing this to our attention!Warm regards,Dave

10/10 Excelente

Michele

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff. Good location to Southern Cross Station. Very clean, comfortable room. Nice little bistro downstairs. Good value for money.
Se hospedó 1 noche en febrero de 2024
Respuesta de Dave - Duty Manager, el 28 feb. 2024
Hi Michele,Thanks for taking the time to leave a positive review and we hope to see you again in the near future.Warm regards,DaveDuty Manager

6/10 Aceptable

Marnie

Se hospedó 3 noches en febrero de 2024
Respuesta de Dave - Duty Manager, el 27 feb. 2024
Hi Marnie,Thanks for leaving feedback and we hope to see you again.Warm regards,Dave

6/10 Aceptable

edward

Le gustó: Servicio y personal
tiny room and bathroom. you get what you pay for.
Se hospedó 2 noches en febrero de 2024
Respuesta de Dave, el 25 feb. 2024
Hi Edward,Thanks for taking the time to leave a review and we hope to see you again.Warm regards,Dave

10/10 Excelente

HINAKO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
立地がよい！ホテルも全然問題ない程度にきれい！
Se hospedó 3 noches en febrero de 2024
Respuesta de Dave - Duty Manager, el 16 feb. 2024
Hi Hinako,Thanks for taking the time to leave a positive review and we hope to see you again in the future.Warm regards,Dave

10/10 Excelente

Yuto

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was good
Se hospedó 4 noches en febrero de 2024
Respuesta de Dave - Duty Manager, el 16 feb. 2024
Hi Yuto,Thanks for taking the time to leave a positive review and we hope to see you again in the future.Warm regards,Dave

8/10 Bueno

JIM, Naperville

Le gustó: Limpieza y servicio y personal
It is clean but the bathroom is very small. Hand wash sink is tiny size in the corner. The shower room is very small and door size two feet wide. It’s very hard to use the bathroom so I canceled the rest two days book and moved to nearby hotel.
Se hospedó 1 noche en febrero de 2024
Respuesta de Dave - Duty Manager, el 11 feb. 2024
Hi Jim,We appreciate your feedback and apologize for any inconvenience caused by the size of the bathroom and shower room. We understand that everyone has different preferences and needs when it comes to accommodations. We're sorry to hear that this aspect of your stay did not meet your expectations. We'll take your comments into consideration as we strive to improve our facilities and provide a comfortable experience for all our guests.Warm regards,Dave

8/10 Bueno

Yasushi

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Shower room was too tight space for me. And not too much clean there. But staffs are very good. Location also good for us.
Se hospedó 1 noche en febrero de 2024
Respuesta de Dave - Duty Manager, el 11 feb. 2024
Hi Yasushi,We apologize for any inconvenience caused by the tight space in the shower room and any cleanliness issues you encountered. Your feedback is valuable to us, and we'll address these concerns with our housekeeping team to ensure a better experience for our guests in the future. We're glad to hear that our staff provided excellent service, and you found the location convenient.Warm regards,Dave

10/10 Excelente

Tsung Hui

Se hospedó 2 noches en febrero de 2024
Respuesta de Dave - Duty Manager, el 26 mar. 2024
Hi Tsung Hui,Thanks for taking the time to leave a review and we hope to see you again in the future.Warm regards,Dave

8/10 Bueno

Robert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice night good quality bed restful so great.
Se hospedó 1 noche en febrero de 2024
Respuesta de Dave- Duty Manager, el 11 feb. 2024
Hi Robert,Thanks for taking the time to leave positive feedback and we hope to see you again in the near future.Warm regards,Dave

8/10 Bueno

Kevin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good inexpensive place to put your head down.
Se hospedó 5 noches en febrero de 2024
Respuesta de Dave - Duty Manager, el 7 feb. 2024
Hi Kevin,Thanks for leaving a positive review and we hope to see you again.Warm regards,Dave

8/10 Bueno

Angelo

Le gustó: Servicio y personal
Sorry to say i didn't like much other than the comfortable bed my room was smelly but to managements credit they upgraded me to a better room i would stay again but the owners need to sped money on room ugrades
Se hospedó 3 noches en febrero de 2024
Respuesta de Dave, el 6 feb. 2024
Hi Angelo,Thank you for sharing your feedback with us. We're glad to hear that our team was able to assist you and accommodate your needs by upgrading your room. We apologize for the initial inconvenience with the smell in your first room and appreciate your understanding. Your comments regarding room upgrades are duly noted, and we will strive to improve our accommodations for future guests. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,DaveDuty Manager

8/10 Bueno

Tanya

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was small, cosy and clean. Lorenzo at the front desk was very helpful when signing in when I arrived
Se hospedó 2 noches en febrero de 2024
Respuesta de Dave, el 6 feb. 2024
Hi Tanya,Thanks for taking the time to leave feedback and we hope to see you again in the future.Warm regards,DaveDuty Manager

8/10 Bueno

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Dave - Duty Manager, el 6 feb. 2024
Hi Richard,Thanks for taking the time to leave feedback and we hope to see you again in the future.Warm regards,DaveDuty Manager

10/10 Excelente

Karryn

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
So close to the station
Se hospedó 1 noche en febrero de 2024
Respuesta de Dave - Duty Manager, el 5 feb. 2024
Hi Karryn,Thanks for taking the time to leave a positive review and we hope to see you again.Warm regards,Dave

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved it was close to the CBD to travel around from A to B
Se hospedó 11 noches en enero de 2024
Respuesta de Dave- Duty Manager, el 5 feb. 2024
Hi Mark,Thanks for taking the time to leave a positive review and we hope to see you again.Warm regards,Dave

4/10 Malo

Meng

Viaje familiar
No le gustó: Condiciones de la propiedad
Room is way tool small for three beds in tiny room. Not to mention the tiniest kettle we ever seen. Don’t think we will return.
Se hospedó 7 noches en enero de 2024
Respuesta de Dave- Duty Manager, el 5 feb. 2024
Hi Meng,We apologize that the room size and amenities did not meet your expectations. Your feedback is valuable to us, and we will take it into consideration to improve our accommodations.Warm regards,Dave

8/10 Bueno

Douglas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good location with cafe inhouse. Close to southern cross station and river.
Se hospedó 4 noches en enero de 2024
Respuesta de Dave- Duty Manager, el 11 feb. 2024
Hi Douglas,Thanks for taking the time to leave positive feedback and we hope to see you again in the near future.Warm regards,Dave

2/10 Terrible

Caitlin

Viaje en grupo
No le gustó: Limpieza y condiciones de la propiedad
We had booked this facility for 4 nights but had to leave after 1. The room had an awful smell or stale urnie/dampness. The furniture had liquid splatters on it. The bathroom was unclean and if your tall it was difficult to move. The beds moved as they were on wheels. Curtains were unclean and stained. Windows were dirty. Will never return. Sorry.
Se hospedó 4 noches en enero de 2024
Respuesta de Dave - Duty Manager, el 5 feb. 2024
Hi Caitlyn,We apologize for the disappointing experience you encountered during your stay with us. It's concerning to hear about the issues with cleanliness and the unpleasant smell in your room. We appreciate you bringing these concerns to our attention, and we will address them promptly to ensure they are not repeated in the future. Please know that this does not reflect the standards we strive to uphold, and we apologize for falling short of your expectations.Warm regards,Dave

2/10 Terrible

TEI

Se hospedó 4 noches en enero de 2024
Respuesta de Dave - Duty Manager, el 26 mar. 2024
Hi Tei,Thanks for taking the time to leave a review.Warm regards,Dave